Impact of Uber on Taxi Industries

Running head: FOUNDATIONS OF INFORMATION SYSTEM
FOUNDATIONS OF INFORMATION SYSTEM
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Discussions
The Uber has become one of the most important parts in the life of people. The use of
Uber has increased in this decade as people have increased the use of Uber. This increase in
the use of Uber has highly affected the taxi industry and they are in the verge of a great loss.
The disruptive companies like the Uber, Ola and Lyft has affected the industry of taxi and the
business of taxi industry (Zhu & Wang, 2017). These companies have utilised various
information systems in order to create new models of business and increase their revenue by
providing excellent services to the customers and providing them services 24 hours and 7
days. The information system used by Uber includes a management information system and a
geographic information system (Min et al., 2019). The geographic information system will
help the Uber to find the location of the customers and the management information system
of Uber consist of hardware and software and it helps to improve the operations of Uber. This
information system with gather data from more than one online systems, examine the
information and provide reports to the company so that the organizations can make proper
decisions and handle the customers properly. The Uber business model is very strong and the
other companies are trying to replicate this business model in order to earn more revenues.
Uber has some important differences that set it apart from the companies of Taxi. The first
comparison is the dynamic system of pricing and it is powered by the algorithms of computer
that work with the data that is collected from the Uber app and there is a lack in the supply of
vehicles those are available during the hours of rush or during the rainy season (Ahluwalia,
2017). Based on the number of end user that open the Uber application, the algorithm of Uber
calculates a surge in the price that causes a lower demand and a higher supply. The taxis
usually provide one kind of vehicles, the colour of the vehicle is standard, and the model of
the car is standard. However, Uber has various forms of services and the cheapest and the
most used Uber service is UberX. Uber has various types of services like the Uber Eats and

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Uber Boat. A customer that is looking for particular type of services, Uber provides many
options those are convenient. The service quality of Uber is upgraded by utilizing a two-way
system of rating where the customers of Uber can rate the drivers and the services after they
have availed services with Uber (Smith, 2016). The customers can also see the location of the
booked ride that is based on real time. This is the most important comparison of Uber and the
taxi and due to this, the Uber has affected the industry of taxi. The other important difference
includes speed of the service, in-app system of payment and familiarity with the application
of Uber. The international expansion of Uber strengthens its power in the market. The people
who utilise Uber in their home will receive the same service in any other country. This kind
of services is useful for the Uber to retain the customers (Tao et al.,2019).
The popular service of ride sharing, Uber has affected the industry of Taxi by proving
lower prices, faster and quality services to the customers. Uber has also shown a higher
transparency in terms of selecting the drivers and deciding the fares for the rides those are
availed by the customers (Cramer & Krueger, 2016). Uber presents a loyal competition of
price to the companies of taxi by providing distinctively lower prices by cutting the fixed
costs. This has happened because the there are loopholes in the industries of taxi as it cannot
provide excellent services to the customers and the prices are high for the taxis. Uber now has
become a new standard in the transportation of the services. Uber used to be an important
part of the sharing economy (Schneider, 2017). The idea behind it was that people would
collaborate among each other, peer to peer in order to provide services such as places they
can stay or rides. The drivers could do what they loved the most that is art or any other thing
and then make money by driving. This is an important part of the Uber and this is an
important factor Uber has affected the industries of Taxi. The Taxi drivers would drive the
Taxis all day in order to make a living but this is not the case for Uber. The driver can do