FOUR STAR HOTEL PROJECT IN LONDON

The panache hotel in Chelsea is a large hotel offering 350 guest rooms, a modern Conference Centre and a large outdoor space. At the panache hotel in Chelsea, you can choose between 350 of the largest guest rooms in the area, as well as a modern Conference Center with plenty of natural light. 350 rooms spread across four categories are available to guests at the panache hotel in Chelsea. The panache Hotel's Club Rooms are located on a preferred floor and provide the highest level of comfort.

MASTER IN INTERNATIONAL HOSPITALITY MANAGEMENT
HOSPITALITY & FOODSERVICE ENGINEERING
- FOUR STAR HOTEL PROJECT IN LONDON
To Module Lecturer
Dr. LAPORTE Cyrille
By
BILAL HABIB (0332200)
SEJAL JOSHI (0331006)
HARSH SHET (0329704)
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CONTENTS
INTRODUCTION
• PHYSICAL NEEDS
• HOTEL CONCEPT
• SERVICE AND FACILITIES
• CATERING SYSTEM
• LIST OF ZONES AND SURFACES
• GLOBAL BUDGET
• CONCLUSION
• REFERENCES
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London is one of the world’s leading global financial markets and is, therefore, a highly
attractive destination for capital seeking exposure to hotel real estate. The sheer weight of
investment into the hotel sector in what was a record year in 2015, accounting for
approximately 36% of total investment into the European hotel sector, has further
underlined London’s importance as a global hotel investment market.
While market indicators point to a slowing of performance growth, the underlying
fundamentals remain positive, with occupancy in excess of 80% and 2015 visitor
numbers placing London atop the world’s most popular destinations.
ABOUT HOTEL
Located chelsea, panache hotel offers 350 of the largest guest rooms in the area as well as
a modern Conference Centre with a natural daylight.
The contemporary function space captures the essence of excellence. Whether you're
planning an exclusive dinner, a social event or international conference, panache is the
ideal choice for your next meeting or event and is firmly established as one of the premier
meeting venues in the area.
PHYSICAL NEEDS
Hotel concept
The panache provides 350 rooms split in 4 different categories such as:
The category of the rooms is given below:
Classic room:
CLASSIC ROOM
20 – 25 M2 , 2 guests
Our Classic Rooms offer a sophisticated décor with the options of either a queen or king
bed. All are soundproofed. High Speed Internet Access, a two-line phone, and work
desk allow your delegates to ample space to work in their rooms and stay connected.
32'' Flat Screen TV
2 hours Standard Internet Access complimentary
High Speed Internet Access available at a fee
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FAMILY ROOM
26 – 29 M2 , 4 Guests
Family time is better when shared. The panache Hotel offers 58 large Family rooms
featuring two double beds as well as all standard amenities available in our Classic
rooms.
Families staying here are bound to love swimming in the pool in the tropical Sky Garden.
Accommodation for up to 4 guests
2 hours Standard Internet Access complimentary
High Speed Internet Access available at a fee
CLUB ROOMS
25 – 28 M2 , 2 Guests
All located on a preferred level, our Club Rooms allow you to experience the highest
standards of comfort at the The panache Hotel. All rooms feature Complimentary in room
High Speed Internet Access, as well as an additional seating area, ideal to receive guests
or colleagues in an informal setting.
All of the Classic Rooms features
In room Complimentary High Speed Internet Access
Exclusive access to the Club Lounge
Continental Breakfast*
Soft Drinks
Daily Newspapers and Magazines
JUNIOR SUITE
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48 M2 , 2 Guests
Treat yourself to the largest room type in the hotel, complete with a separate seating area.
Enjoy complimentary high speed internet in the room and access to the panache Club
Lounge, where you can enjoy such complimentary amenities as:
High Speed Internet Access
Continental Breakfast
Soft Drinks
Daily Newspapers and Magazines
There will be 15 story building. The ground floor will include:
The lobby, front office, and concierge area,
The business center and conference room,
Games and leisure area,
The main restaurant and kitchen with the room service, one bar
A part of the executive and administration offices.
At the Basement level, there will be most of the back of house services as:
The staff area with the canteen, the locker and changing room,
Housekeeping department with the laundry and tailor room
Rooftop fine-dining restaurant and lounge bar.
Except those previous floors, 13 each guests floors will provide 27 guest rooms
The hotel will be built on 15 stories.
The ground floor will include:
- The lobby, front office
- The business center and conference room,
- Games and leisure area,
- The main restaurant and kitchen with the room service, one bar
- A part of the executive and administration offices.
At the basement level, there will be most of the back of house services as:
- The staff area with the canteen, the locker and changing room,
- Human resources office, engineering department,
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- Housekeeping department with the laundry and tailor room At the top
floor, there will be:
- Rooftop fine-dining restaurant lounge and coffee bar.
Except those previous floors, each 13 guests floors will provide 27 guest rooms.
Basement level:
Ground floor:
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staff cafeteria
lockers
house keeping
department laundry
chaning
rooms
canteen

13 floors plan:
SERVICES AND FACILITIES
FRONT OFFICE AND CONCIERGE
WELCOME AND REGISTRATION
CHECK IN / CHECK OUT
CASHIERING
BELL BOY SERVICE
HANDYLING GUESTS
INQUIRIES
RESERVATIONS
LEISURE
SHOPS
COFFEE BAR AND RESTURANTS
CONFERENCE ROOM
COMPUTER AREA
PRINTING ETC
HOUSE KEEPING SERVICE
LAUNDRY
ROOM CLEANING ETC
F & B
MAIN RETURANTS
COFFEE BAR
FINE DINING ETC
Supply structure
The guests are almost never the same and they stay for most of the time for average 1
night.
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linen
storage rooms stair case
staff lifts guest lifts

Due to our location, in our Food & Beverages outlets we will provide a fixed structure of
the supply for a certain period as for half a year.
30 % of our client is European and 60% international and 10% local so we will offer in
our menu/buffet a large variety of international dishes, from Europe to others continents.
restaurant will provide different food counters, with one concept cuisine per counter,
Roof top restaurant is specialized of Asian cuisine.
Nature of the food products
Main Restaurant: International buffet for Breakfast and Lunch and Dinner.
Roof top Restaurant: This fine dining restaurant will be a indian
In-room dining: Will provide food and snacks 24 hours a day on International Cuisine
Main Bar & Lounge Bar: The bar will offer light snack foods and drinks.
• Mode of Distribution
• In our F&B outlets we will have 2 different ways to distribute the food to the guests.
- Delayed distribution will be used with:
o The cold tray line in the fine dining restaurant, the pastry, the main restaurant
and the bars,
o The hot tray line in the main restaurant for buffet and à la carte menu
- Direct distribution will be used in:
The fine dining restaurant for the hot preparation.
F & B MODE OF SERVICES
RESTURANTS SELF SERVICE ,BREAKFAST,LUNCH & BUFFET.
FINE DINING TABLE SERVICE
COFFEE BAR TABLE SERVICE
STAFF CANTEEN SELF SERVICE
MODE OF PACKINGING
For most of the F&B outlets we find porcelain plates. Concerning the staff
canteen we choose to have plastic cutlery, tray and plates. We didn’t choose to
use disposable packaging to avoid the wasting of products
LIST OF ZONES & SURFACES
As we mentioned previously, here is below a list of the zones we need:
Lobby: front office, back office, concierge, luggage store
Sales & Marketing: marketing manager office, public relations office, reservation
Finance: administrative offices, accounting, purchasing
Rooms: 350 rooms, linen storage
Housekeeping office: administrative office, laundry, House keeping.
Food & Beverages: administrative offices
Main restaurant: buffet space, dining room
Main kitchen: pastry, preparation, cold kitchen, hot kitchen, delivery area,
stewarding, trash area
Coffee Bar: beverages fridges, bar, storage, office, seat
Rooftop restaurant: dining room, kitchen
Lounge : seats room,
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Public Areas: guests toilets, business center, conference room, fitness center, spa
(massage rooms, sauna), swimming-pool, staircases, lifts
Back of house: admins
With this previous list we made on an EXCEL document to know the surface of each zone
thanks to the Architects’ data of Mr. Neufert.
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Surfaces of the hotel services except F&B
Category of services zones quantity pax Ratio surface
restaurant 150
dining room 1 150
kitchen 0.5 75
chilled goods 0.21 31.5
ambient storage 0.21 31.5
staff cateen 100
kitchen 0.8 80
bar 50 1 50
fine dining 40 1 40
TOTAL 458
HOTEL 16505
F &B 458
TOTAL 16963
The total surface for the whole building is 16963 square meter. The room’s area
represents 70% of the total surface, whereas the F&B outlets represent 30% of the total
surface.
GLOBAL BUDGET
According to the Market Survey of May 2016, we know the cost of one square meter for
a luxury hotel in Chelsea London, 4938 £ per sq. m
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ZONES 4,938.00£
HOTEL
ROOMS
CLASSIC ROOM 3600
FAMILY ROOM 2600
CLUB ROOM 1680
JUNIOR SUITE 1920
TOTAL 9800 48,392,400.00£
PUBLIC AREA
Entrance area including lifts for personneland service 630
Reception, WC, reservations, telephones, luggage, cloakroom 140
Toilets 105
Corridors, lifts, stairs 3255
Waiting lounge Lounge 105
TOTAL 4235 20,912,430.00£
House keeping
Laundry, 25
linen storage 260
TOTAL 285 1,407,330.00£
TOTAL SURFACE AREA 14320 70,712,160.00£
Leisure & others
Shops 70
Coffee bar 175
Restaurant 210
Conference rooms 455
TOTAL 910 4,493,580.00£
BACK-UP OF HOTAL STAFF
Staff dining room 385 value 4938.00
toilets 385
changing rooms 385
Total 1155 5,703,390.00£
offices
Administration 120 592,560.00£
Total surface of hotel 16505 81,501,690.00£
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FOR F & B
restaurant 150 4938£
dining room 1 150
£
740,700.00
kitchen 0.5 75
£
370,350.00
chilled goods 0.21 31.5
£
155,547.00
ambient storage 0.21 31.5
£
155,547.00
staff cateen 100
kitchen 0.8 80
£
395,040.00
bar 50 1 50
£
246,900.00
fine dining 40 1 40
£
197,520.00
TOTAL 458
£
2,261,604.00
Hotel 81501690
F&B Outlet 2261604
Total 83763294£
CONCLUSION
BY WORKING ON THE FOUR STAR HOTEL PROJECT WE COME TO KNOW
ABOUT THE DEPTH OF THE PROJECT THAT IT IS MADE AND HOW MUCH
STEPS ARE BEHIND IT.
THE PROJECT WAS TOUGH BUT WITH LESS TIME WE COME UP WITH AN
IDEA.
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References
Neufert, E. a. (2009). Architects Data.
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