DWP Fraud Investigation: Skills, Training, and Requirements

This report details the essential skills, training, and requirements for a Fraud Investigation Officer role within the Department of Work and Pensions (DWP) Counter Fraud and Compliance Directorate. It emphasizes the importance of understanding the operational checking regimens, effective communication skills, confident decision-making, and the ability to manage workload independently. The report also highlights the need for continuous learning, adaptability to changing priorities, and maintaining physical health. The STAR technique is referenced as a valuable tool for demonstrating relevant capabilities. The conclusion underscores the significance of ongoing training and skill development to ensure consistent work quality and knowledge of current services provided by the DWP. Desklib provides a platform for students to access similar solved assignments and past papers.

Career summary

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
The Counter fraud and compliance directorate refer to a part of the department of work
and pension (DWP) which is responsible for detection, prevention and where approved creating
investigation of error and fraud against any benefit administrated by work and pension. To meet
the suitability providing detail for essential requirements and desirable skill, there are some of
the relevant Universal credit work experience and training which can be effective and can help to
provide fulfill the requirements of this role (Panos & Wilson, (2020)). Situation, task, action,
result (STAR) refers to a techniques which are generally used by the interviewer to gather all the
information which are relevant to specific capability which are required by any job. Situation
includes the recent challenges about situation which can found by individual. Task include the
information which is required to be achieved. Action includes what can be done and result
includes outcome of the action.
MAIN BODY
Working as a fraud investigation officer, it is essential to find the situation which can lead
to create high impact on dealing with different situation. In this, there are some of the strategies
which should be applied to get the desired skill and requirements. These need to include some of
the skills and learning which can help to full the essential requirement and desirable skills. There
is a need to improve the knowledge regarding the department of work and pension which can be
effective to learn the knowledge that can allow individuals to work as per required role to
improve the knowledge of department of work and pension. There is a need to get some learning
and training which can be effective to provide information about the operational checking
regimen. In this, it may include different tires which can be effective and allowed to understand
the requirement and working of this department of work and pension. In this, it is essential to
understand the working of Tier 1 Tier 2 and tier 3 operational checking regimens (Abdullahi &
Mansor, (2018)).
As working as Fraud investigation officer, there is also a need to ensure communication
skills which should be good enough to communicate effectively with the client. This can be
helpful to influence and investigate the error or fraud which are done against the benefit of the
clients. Proper communication can allow playing an important role while working in the counter
fraud and compliance directorate which can be effective and play a part of the department of

work and pension. In this, through using effective communication skills, it can be helpful to
communicate all the clients which are under the suspect of being involved in any fraud or error
during claiming. Using the proper effective communication is a skill, it can be helpful to
communicate in such a way that can help to influence them to get the information which can help
to provide the evidence that a fraud or error has been done and the claimed benefit are authorized
or not. Communication skill also helps to make better communication with the client and another
working staff member within the organization. It can also enable to get better coordination to
investigate the cases of error and fraud claims. Through using this skill, it can allow to evaluate
the situation that can help in getting better understanding about the situation which can assist to
investigate the fraud and help to deal with it more effectively.
As fraud investigation officer there is need to use effective communication skills, it also
enables to focus on building collaborative work and establishing better relationships with
stakeholders and colleagues. This is the skill that can allow an individual to play an important
role as a part of the department of work and pension (Souza et. al., (2021)). This can perform in
such a way to fulfill that demand to meet an essential requirement and desirable skill which are
effective and relevant to virtual credit work experience or training. Effective communication
allowed to work collaboratively with the stakeholders and other staff members. This is the one
that can be helpful to make a better relationship and establishing effective communication can
allow getting involved in better communication. This can play an important role to get the
information more easily. This can also allow to investigation more appropriately when there is a
case of error or fraud during claims by the stakeholders about their benefit.
As working as fraud investigation officer, it is needed to use the confident decision-
making skill is also essential which can play an important role in investigating and taking
initiative following the policy, guidance and procedure. This is the one in which individuals need
to play an important role in decision making while investigating any case of fraud or error
against the claim (Zhang, (2019)). In this, there is a need to utilize the decision-making skill
more effectively and to understand the situation which includes any small evidence that can
show any sign about an involved error or fraud in the claim. Confident decision-making skills
can help use some evidence that can help in taking initiative and according with procedure,
policy and guidance. In this, through using the decision making skill and having knowledge
about the policy for training and guidance., It can be effective for the individual to get the

learning about decision making more effectively. This can be helpful to deal with the cases of
error and fraud during the investigation. It can help to deal with situation more effectively and
make better decision to minimize and reduce the number of such type of fraud.
As working for the fraud investigation officer, there is need to meet the essential
requirement and desirable skills, it is also necessary to use those skills which can help manage
own workload. This can also be essential to work Virtually and independently. It can also help
monitor the outstanding case and flag the raise to the team leader (Mokhtar et. al., (2018)). In
this, the use of managing workload can be helpful to deal with various cases simultaneously.
This can also allow configuring with other cases more effectively at the same time which can
create a high impact on work progress. Through fulfilling the requirement of managing own
workload the skill can also allow one to work independently without getting involved in
misconducting of the case and ensure flagging of the risk which can be there to share with the
team leader. It can allow to effectively investigate the fraud.
As a fraud investigation officer, there is also a need to improve the current information
knowledge which can be effective and help an individual to take care of the changing scenario
and priorities constantly. This can help to demonstrate the ability for adapting the changes in the
priority to investigate and identify the error or fraud within the cases. It is also a challenging and
rewarding role that should be played by an individual during the department of work and pension
to investigate any error fraud case (Segal et. al., (2021)).
It is also essential to focus on physical health through getting active and improving the
ability to work consistently for longer periods along with staying out from the home and
occasional travel. It can help to improve the individual physical strength which are the
requirement for adopting the role of relevant Universal credit work experience and training.
Through using all the essential skills and knowledge that can be effective to meet the essential
requirement and desirable skill. There is a need to ensure about the improvement in possessed
skill and need to address skill which may include managing own workload which is highly
effective. Managing own workload also need to collect the knowledge and learn about the
department of work and pension. This can also include various skills and availability which can
be possessed and improved to play an important role to meet the essential requirement to
working with Universal credit work (Kindle PhD, (2020)).

CONCLUSION
This is the one through which getting training on proper time and focusing on the
learning can be effective and provide consistency in the standard of work. This can also allow
taking care of the quality assurance product line for sharing good practices and findings. This can
also include the development in the skill that can help to ensure about the working knowledge
and current and information related with the services which provided under the department of
work and pension.

REFERENCES
Abdullahi, R., & Mansor, N. (2018). Fraud prevention initiatives in the Nigerian public sector:
understanding the relationship of fraud incidences and the elements of fraud triangle
theory. Journal of Financial Crime.
Panos, G. A., & Wilson, J. O. (2020). Financial literacy and responsible finance in the FinTech
era: capabilities and challenges. The European Journal of Finance, 26(4-5), 297-301.
Souza, J. L., Paz, V., Zaidi, S., & Dzielski, S. (2021). The Impossible Interview: A Two-Stage
Interview Case for Auditing Students. Journal of Multidisciplinary Research, 13(2), 75-
108.
Zhang, C. (2019). Intelligent process automation in audit. Journal of emerging technologies in
accounting, 16(2), 69-88.
Mokhtar, N., Dass, T. M., Sabri, M. F., & Ho, C. S. F. (2018). A preliminary evaluation of
financial literacy in Malaysia. Journal of Wealth Management & Financial
Planning, 5(6), 3-16.
Segal, M., Doron, I., & Mor, S. (2021). Consumer fraud: Older people’s perceptions and
experiences. Journal of Aging & Social Policy, 33(1), 1-21.
Kindle PhD, C. P. A. (2020). Review of the Book Homesteading the Plains: Toward a New
History. Contemporary Rural Social Work Journal, 12(1), 2.