Functional Aspects of Strategic Human Resource Management for HSBC
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This report discusses the functional aspects of strategic human resource management that HSBC could have used to avoid the situation in Japan. It also reviews the strategic human resource policies that HSBC could adapt to suit different situations such as declining markets, innovatory organizations, and international context.
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Strategic Human Resource Management 1
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INTRODUCTION...........................................................................................................................3 MAIN BODY...................................................................................................................................4 Identify and review the functional aspects of strategic human resource management that HSBC could have used to avoid the situation in Japan..........................................................4 Critically review to determine the strategic human resource policies that HSBC could adapt to suit different situations such as declining markets, innovatory organizations and international context as discussed in the case, you may also suggest some relevant strategies to handle the situation that at HSBC Japan..................................................................................................5 CONCLUSION................................................................................................................................8 REFERENCES................................................................................................................................9 2
INTRODUCTION Human resource management is a strategic approach that aims towards efficient and effective management of individuals within an organization or in a company and provides them guidance and support in a manner to gain a competitive advantage in a respective industrial sector.Thehumanresourcemanagementapproachmainlyaimstoenhanceemployee performance to fulfill the organization’s strategic objectives and goals (Aiko, 2021). In context with strategic human resource management, it is mainly termed as a connection between organizational human resources and its objectives, strategies, and goals. With the help of undertaking advantage of strategic human resource management organizations aim towards increasing flexibility and innovation to gain a competitive edge in the industry. Strategic human resource plays an important role and act as a foundation of a strong business as it helps an organization to accomplish overall goals in a well-defined and effective manner. The present report is conducted on the case study analysis of HSBC holding. In this report, formative discussions have been conducted on a review of functional aspects of strategic human resource management which is essential for HSBC to use to avoid the situation in Japan. Along with this report include the strategic human resource policies that will help the organization to overcome different situations and challenges. MAIN BODY Identify and review the functional aspects of strategic human resource management that HSBC could have used to avoid the situation in Japan. Strategic human resource management is mainly inclusive of traditional human resource functions of interviewing, recruiting, screening, and hiring employees to align their performance and roles and responsibilities with overall organization goals. In context with the present case study analysis, it has been identified that HSBC engages in Japan and offers a range of financial products and services which include trade services, asset management, commercial banking, cash management, treasury project export, finance capital market, and customer service (Al-Rakhis and Al-Rakhis, 2021). From the case study, it has been identified that HSBC add-ons on retail banking operations in Japan, as the company faced certain issues in terms of language and 3
recruitment barriers, decision-making problems, and technical compatibility which led HSBC to leave the Japanese retail banking market. This case study identifies that the first major problem that HSBC task forces faced in Japan is the language and recruitment barriers. It has been evaluated that recruiting a local person who is both efficient in English and Japanese language, costs higher operating costs to HSBC Japan branches. Along with this slow decision-making and compatibility with technical aspects in terms of ATM and internet banking terms lead HSBC to face many issues. In this, there are some certain functional aspects of strategic human resource management that company can have undertaken to avoid the situation in Japan: Tech tools and techniques In this, the most important functional aspect of strategic human resource management is taking advantage of tech tools and techniques. In this with the help of undertaking use of new HR tools and techniques. For example, a needs assessment will lead HSBC to identify future labor demand and availability (Boselie, Van Harten and Veld, 2021). This tool and technique will help organizations to quickly increase the demand for specific employees who have value and skills which will help them to conduct cost-effective operations. Evaluate tools and training needed by employees for their roles This functional aspect of strategic human resource manager at HSBC human resource manager by determining mining tools needed by employees for their rules can accomplish or overcome the situation at company faced in Japan. In this human resource manager with the help of working in partnership with the different institutions can provide teams the best opportunities for work efficiently by making them learn the Japanese language. This will significantly help employees to appropriately conduct their roles and responsibility which will help organizations to avoid the situation in Japan. Performance metrics and corporate culture According to this functional aspect of strategic human resource manager organization HR department with the help of undertaking use of well-defined performance metrics with the organizationcan conduct rolesand responsibilitieswith the help of regularperformance evaluation. Along with this, reward schemes to employees for their high performance and creativity in accomplishing their roles and offering of a corporate culture in which employees are motivated to do their best to avoid the situation in Japan. HSBC with the help of motivated 4
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corporate culture and performance metrics can evaluate the regular performance of employees and can further provide them training in terms of understanding of the Japanese language. According to the above-mentioned analysis, it has been underlined that with the help of conducting recruitment of candidates as per the roles and responsibilities of the company and enhancing their skills and knowledge HSBC can avoid a situation in Japan, as in this company can provide the language training in which employees can be well aware with the Japanese language and can effectively perform their operations. Along with this to enhance the decision- making process, HSBC can engage employees whether they are from Japanese culture can effectively collaborate with them. With the help of undertaking and performing according to the working condition in Japan HSBC can avoid the situation, as it is essential for an organization to evaluate the market condition of a country to ensure successful operation. In this company with thehelpofrecruitingtechnicallyskilledcandidatescanaccomplishtheirrolesand responsibilities effectively and can avoid the situations in Japan. Critically review to determine the strategic human resource policies that HSBC could adapt to suitdifferentsituationssuchasdecliningmarkets,innovatoryorganizationsand international context as discussed in the case, you may also suggest some relevant strategies to handle the situation that at HSBC Japan It is essential for an organisation to undertake effective strategic human resource policies in order to effectively make them self-adaptive towards the situations and environment of internationalmarketforanorganisationwhoisoperatingtheirbusinessoperationon international level. Company is required to evaluate business environment, cultural aspects and technological aspects of a particular location and make them adaptive and implement strategies to align organisational goals and objectives with the help of strategic human resource policies in ordertoconductsuccessfulbusinessoperation(Collins,2021).IncontextwithHSBC organisation with the help of undertaking advantage of significant measures as strategic human resource policies can overcome different challenges such as decision-making, language and recruitment and technological challenges in a well-defined and effective manner. Mentioned below strategies that will help HSBC to handle the situation in Japan is given: Embrace cultural differences: 5
For an organisation who is operating on different international platforms is required to embrace cultural differences in order to frame strategies and policies. According to the major issue that has been faced by HSBC in Japan is language barrier. In this it is essential for companytomakeinternationalemployeeswellknownwithlanguage.Thiswillhelp organisation to successfully overcome the challenges that they can face in that location and further overcome this with the help of efficient strategies. This will help organisation to successfullyoperaterolesandresponsibilitiesinawelldefinedandeffectivemanner (Ludwikowska, 2021). In terms of HSBC it is essential for company to identify cultural perspectives of Japanese culture religion and embrace cultural differences. With the help of embracing those prospective company can overcome challenges and can implement strategic objectives with the help of enthusiastic and clear communication, which will help employees to perform roles and responsibilities in effective way. Leverage partnership: In order to show long-term success in international business organisation is required to leverage partnership with the help of forming strong relationship with consumers or other competitive organisation. With the help of mutually beneficial partnership organisation can successfully run international business in a well defined and effective manner. Native cross-cultural trainer: The major barrier that has been faced by HSBC in Japan is language barrier. In this it is essential for company to make a little bit aware of the foreign business language in order to make them conduct their roles and responsibilities in effective manner (Mitsakis, 2021). In this HSBC with the help of native cross culturetrainer HSBC can specialise employees by providing them training. In this company can take advantage of specialised training the help of online tools and techniques. With the help of training and cultural practice HSBCcan smoothly run their business operations and can overcome the language barrier. Innovative approach: In order to overcome technological barrier that has been faced by company in which company faced technical incompatibility at ATM and internet tracking system, as due to technical restrictions company is only required comply with local ATM and the internet banking system. In this it is essential for company to have appropriate knowledge of the protocol and technical standards of Japanese telecommunication network and implement innovative approach 6
in order to be creative while managing their business operation (Reina and Scarozza, 2021). In this HSBC is required to make changes according to the culture location and it is important for organisation those who are operating on international platforms to subsequently conduct their roles and responsibilities according to the culture of international market location. In this with the help of an innovation company can comply with the protocol and technical standards of Japanese telecommunication network and can further perform their roles and responsibilities in effective manner. HR analytics: It isEssential for HSBC to undertake use of data analytics, as data is an important tool that can be used by them to undertake important business decisions with management strategies. With the help of taking use of HR analytics and sophisticated data models organisation can have innovative ways to simplify real-time collaboration with the local market and understand job search pattern in new country (Shanjabin and Oyshi, 2021). This will not only help HR manager to embrace cultural awareness but will also help them to build strong relationships among employees and management which helps in having productive work environment. With the help of emphasising upon the strategic human resource policies HSBC could adopt them according to different situations such as declining market and international context to handle the situation that they faced in Japan (Shaw, 2021). These strategies will significantly help organisation to perform their roles and responsibilities successfully in international market segment. CONCLUSION Thus according to the above mentioned report strategic human resource management is playing important role for organisation in which they can guide, motivate and align employees performance roles and responsibilities with organisational objectives. This report identifies that in order to successfully operate business on the international business market it is essential for company to embrace cultural differences, leverage partnership and take advantage of native 7
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cross-culturaltrainer,undertakeuseofefficientHRanalyticsandimplementinnovative approach in order to seamlessly conductor roles and responsibilities while assuring success. REFERENCES Books and Journals 8
Aiko,A.H.,2021.RelationshipbetweenHumanResourceStrategiesandStrategicFit Realization:AReviewofConceptualandEmpiricalLiteraturePerspectivefrom Japan.Journal of Strategic Management,5(2), pp.8-16. Al-Rakhis, M.M. and Al-Rakhis, F.M., 2021. The Impact of Modern Models on Strategic Human Resources Management on Promoting Organizational Agility for Institutions, Analytical and Descriptive Study. Boselie, P., Van Harten, J. and Veld, M., 2021. A human resource management review on public management and public administration research: Stop right there… before we go any further….Public Management Review,23(4), pp.483-500. Collins, C.J., 2021. Expanding the resource based view model of strategic human resource management.TheInternationalJournalofHumanResourceManagement,32(2), pp.331-358. Greer, C.R., 2021.Strategic human resource management. Pearson Custom Publishing. Ludwikowska, K., 2021. The mediating role of employee-oriented human resource policy in the relationshipbetweenstrategichumanresourcemanagementandorganisational performance.InForumScientiaeOeconomia(Vol.9,No.2,pp.131-150). Wydawnictwo Naukowe Akademii WSB. Mitsakis, F., 2021. Strategic human resource development in times of business and economic uncertainty: the case of Greek banks.European Journal of Training and Development. Rees, G. and Smith, P. eds., 2021.Strategic human resource management: An international perspective. Sage. Reina, R. and Scarozza, D., 2021. Human Resource Management in the Public Administration. InOrganizationalDevelopmentinPublicAdministration(pp.61-101).Palgrave Macmillan, Cham. Shanjabin, S. and Oyshi, A.H., 2021. The comparative analysis of FMCG enterprises' vision, mission, and core values focusing on strategic human resources.International Journal of Financial, Accounting, and Management,3(2), pp.115-128. Shaw, J.D., 2021. The resource-based view and its use in strategic human resource management research: The elegant and inglorious.Journal of Management, p.0149206321993543. Vahabi,S.,Solaimani,M.andAdel,A.,2021.Theeffectofstrategichumanresource management on organizational performance with the mediating role of intellectual capital in sports media staff of physical education schools in Tehran.Communication Management in Sport Media. 9