Functions and Characteristics of Leader and Manager
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Added on 2020-12-10
Functions and Characteristics of Leader and Manager
Added on 2020-12-10
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Management andOperation
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1: Comparison of roles and characteristics of leaders and managers...................................1M1: Analysis and differentiation of the role of a leader and function of a manager.............3P2: Roles of the leaders and functions of the managers in different situations......................4P3: Different theories and models of approaches...................................................................5M2: Strengths and Weaknesses of Leadership models of approaches and theories...............6D1: Analysis and evaluation of different approaches and theories........................................6TASK 2............................................................................................................................................7P4: Key approaches to operations management and the role that leaders and managers play7P5: Importance and value of key approaches of operations management..............................8M3: Evaluation of operational management to successfully meet business objectives.........9P6: Factors that impact upon operational management and decision-making.......................9M4: Analyse different factors affect the business environment and wider community.......10D2: Evaluation of application and factors that impact on wider business environment......10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTIONManagement and operations are the two main tools which provide direction to themanagement in organisational activities to attain objectives and goals. The manager distributeliabilities to the employees and guide them to fulfil the liabilities (Baboli and et. al., 2014). Thisproject report is based on Marks and Spencer which is a major British Multinational retailer ofclothes. It provides various kind of products such as food and wine, clothing, home decor andfurnitures, and clothing. It also provide different type of services M&S bank, energy, TV andonline services etc. Its headquarter is In the City of Westminster, London by Sir Michael Marksand Thomas Spencer in 1884. This report includes roles, functions and characteristics of leaderand manager, leadership theories, key approaches in operation management etc. to understandvarious aspects of management and operations. It also focuses on the importance and value ofbusiness management and the business environment that affect the decision making of theleaders and managers. TASK 1P1: Comparison of roles and characteristics of leaders and managers Marks and Spencer is a London based supermarket company which deals variousproducts such as clothes, furnitures, home décor etc. and services like bank, energy and onlineservices. Its headquarter is in the city of Westminster.A leader is a person who leads team and is liable to direct the team members. Leadershipis a quality or a function in the leader. The leader sets the vision and goals for the wholeorganisation. Leadership is the ability that cannot be taught and is inbuilt. A manager is theperson who manages the activities of the organisation and keep a record of execution process oforganisation's operations. Management is the process of dealing and controlling the activitieswithin an organisation. Management is very important for the smooth running of a business. BasisLeaderManagerMeaningLeader is a person who leads or directa group of people within Marks andSpencer. Leaders should have thequality to lead and motivate thegroup. It should have a sound qualityManagers of Marks and Spencer areliable to control or administrate theorganisation or h group of employees.A manager has a staff of people whoare responsible to him. If any1
of commitments to the goal it willseek to achieve even if there is no oneto follow. Marks and Spencerbelieves in developing global leadersby providing them variousopportunities and proper training.customer is not satisfied with productquality of Marks and Spencer, thecustomer have the right to speak to themanger at a higher level to resolve theproblem.RolesInspirer: Leader of Marksand Spenser creates inspiringvision and shared values forthe employees.Motivator: Leaders are liableto motivate and demonstrateconfidence to each teammember.Representative: They aremain representative of theorganisation.Leaders in Marks and Spenceruncover the quality of eachperson of their team for betterperformance, resolve issuesand grow careers.Regulator: The primary roleof a manager is to regulate thedaily operations of Marks andSpencer.Measurer: Managers measuredata and work performance ofemployees to encourageadequate work.Administrator:Theycomplete administrative workand communicate with otherdepartments.Conflict handler: They areliable to resolve conflictsbetween employees andmanagement.CharacteristicsGood communicator: Aleader should be goodcommunicator. Hence, M&Sleader must understand theimportance of bettercommunication. Commitment: Leaders shouldalways fulfil theircommitments, because itsTime management: Amanager should be able tocomplete his work on time.Knowledge of industry: Themanagers of Marks andSpencer should haveknowledge of retail industry,no knowledge can harm theorganisation.2
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