Fundamentals of Organization Communication
Added on 2021-05-31
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Running head: FUNDAMENTALS OF ORGANISATION COMMUNICATION Fundamentals of Organization CommunicationStudent’s NameInstitution
FUNDAMENTALS OF ORGANISATION COMMUNICATION 2The study of communication within organizations is a crucial concept for development ofany organization. For an effective communication to occur leadership skills and competency in interpersonal sensitivity, ethical values and problem-solving is mandatory. Theories and programs have therefore been developed in order to help managers resolve conflicts as one of their responsibilities.Conflicts are normal in any organization due to the fact that people have different opinions, feelings, and reservations which are not usually contrary to other people’s interests andobjectives. Senior managers like Jane in the case study on “The New Career Development Program that Ruins Careers Case” therefore are confronted with a test of competency in conflict management in order to maintain human relations among co-workers and achieving good business performance. Jane has to adopt a theory to help herself out in determining who should be given the lead position for the AMEX program training corporation.According to Putnam (2012), Conflict is always a dynamic process which takes time to develop and is manifested in different stages. Referring to the case at hand, Jane is tense at first and discerns the conflict among her officials at a latent stage. The conflict then goes to a perception stage where all the individuals at the meeting become aware of the conflict between John and Dennis Gilles. The tension and anxiety grow to the situation of apathy and aggression whereby if organizational rules might be broken and thus Jane has to make a rational judgment.Having studied the case study some of the conflict preference observed include avoidance, competition reduction, and collaboration. Jill and Rodger removed themselves from the argument. “Everyone knows the lead job is between Denise and John” They also collaboratedby announcing that they were not ready for the lead position yet. “I would love to lead the project but with about five years more experience” Those who were left competing were John
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