ABS104 Project Management: Quality Assurance Program Plan at Airwallex

This report presents a detailed project plan for implementing a quality assurance program (QAPlatform) at Airwallex, a cross-border payment company. It outlines the project's introduction, roles and responsibilities of the project manager, team, and stakeholders, and includes a project scope statement defining objectives, acceptance criteria, deliverables, exclusions, constraints (cost, time, quality, scope), and assumptions. The report also features a work breakdown structure, dividing the project into initiation, planning, execution, control, and closeout phases. Furthermore, it details the project schedule, including deliverables, tasks, timelines, and resource allocation, and estimates the project cost to be around $6000. The report concludes with a discussion of project quality management and risk management strategies to ensure the successful implementation of the quality assurance program at Airwallex.

Fundamentals of Project
Management

Table of Contents
Introduction......................................................................................................................................1
Introduction to Project Plan....................................................................................................1
Project Roles and Responsibilities.........................................................................................2
Project Scope Statement.........................................................................................................2
Work Breakdown Structure....................................................................................................4
Project Schedule.....................................................................................................................5
Project Costs...........................................................................................................................6
Project Quality Management..................................................................................................6
Project Risk Management.......................................................................................................7
Conclusion.......................................................................................................................................8
References........................................................................................................................................9

Introduction
Project management is defined as the process of planning and organising essential resources
and also evaluating the overall task in order to achieve desired goals and objectives of the project
effectively. It involves utilising necessary information, skills and techniques in order to offer
value to the individual and achieve desired objectives of the project effectively. For this report
Airwallex Company is taken into consideration. Airwallex is a cross border payment company
founded in 2015 headquarter in Australia, it has developed a proprietary tech driven
infrastructure which allows relatively low cost, high speed and also transparent global collections
and payments. This report includes the implementation of a quality assurance program for the
customers facing at the company highlighting the project plan along with roles and
responsibility, project scope statement, work breakdown structure, project schedule also the cost
involves and the project quality management. In addition to this the project risk management are
also highlighted in this report.
Introduction to Project Plan
Quality assurance plays an essential role in the growth and development of any business
organisation, it is the process of assuring the quality requirement of the product and services
offered by the company in order to satisfy their customers (Brigham and Houston, 2021). This
project is based on the introducing a robust quality assurance program for the customers support
facing at the chosen company. Airwallex, is one of the well established finance technology
company in Australia dealing in cross border payment services for their customers. In order to
provide quality assurance to their customers company will be introducing a new program named
QAPlatform, this is an online software which will help company to offer quality services to their
customers. The implementation of this project will be handled by the project manager of the
company. This quality assurance program will help the company to effective manage and
organise their work effectively which will lead to offering quality services to their customers, it
will also allow company to simplify the team based work management effectively (Chandra,
2020). The company is planning to implement this quality assurance programme project for the
1

customers support. In order to carry out this QAPlatform project necessary step will be followed
by the project manager which are mentioned below.
Project Roles and Responsibilities
In order to effectively implement the project in the company specific roles and
responsibility will be followed by the project manager, project team, stakeholders and also by the
other key individuals who are involved in the project (Farr, 2019Ghosh, 2018). In case of
Airwallex, to introduce the chosen quality assurance program for the customers support facing in
the company the roles and responsibility of various parties are highlighted below:
Project manager: The project manager plays an essential role in the implementation of
the project, he is one the who will be responsible for leading the project through effective
planning, executing, monitoring, controlling and closing out the project effectively and
efficiently. The project manager will be responsible for the whole project, resources required and
budget needed. He will lead his team towards achieving the project goals and objectives.
Project team: The project team will be responsible for following all the rules and
procedure implemented by the project manager and also with all their potential working towards
achieving desired project goals. They will also be responsible for effectively contributing to the
project objectives and towards the planning of various project related activities, also carry out the
task assigned to them by the project manager and working as per the quality standards expected
from them (Hardee and Baggot, 2021).
Stakeholders: The major stakeholders of the company will be responsible for maintaining
balance and performance of the company.
Top management: The top management will provide required guidance to the project
manager about the project and also offering required resources.
In case of the Quality assurance program of the Airwallex, on the basis of the project
implementation and feedback and input offered by the project manager and stakeholders of the
company the higher authority as well as the project sponsor of the chosen company will be
responsible for the scope management and accepting deliverables of the QRPlatform project.
Project Scope Statement
In context to the Airwallex, to introduce the quality assurance programme for customer
support project, the detailed project scope statement is highlighted below:
2

Project scope description: The project scope are the described as the part of the project plan
which includes the detailed analysis of the project goals and objectives needed to be achieved in
order to successful implement the project. The scope of this project is that it will help the
company to ensure their quality. It will help in introducing quality assurance programme for
customers support (Haugan, 2019).
Product acceptance criteria: The product acceptance criteria is a particular condition that a
software is needed to accomplish in order to be accepted by the users, it can be a unique feature
which allows them to be accepted by the users or customers. in this project, the software will
help the company to manage their quality through helping the team to manage and organise their
work, also it will help in robust quality assurance for the customers support facing through
meeting the required standards.
Project deliverables: it is the tangible and intangible goods and services produced in the
completion of the project effectively. it can be a report or a document or any kind of product. In
case of this project the project manager will document all the necessity of the projects, the
project deliverable will be a software application introduced for the quality assurance at the
chosen company. Also the software will be easy to use, reliable.
Project Exclusion: The project exclusion includes all the items, task or the activities not
included in the project scope, it can be the list of items that have been assumed to be included by
not have been clearly defined. In this project the project exclusion includes number of target
system or speed feature (Jack, 2021).
Project constraints: The project constraints are defined as the limiting factors for project which
can basically influence the quality and overall effective delivery of the project which can lead to
failure of the project. Some of the main constraints in a project includes
Cost: It is one of the major constraint for any project, sometimes completing the project
within the given cost by the project sponsors can create project constraints for the project
manager. In this project the budget for the quality assurance software was well enough and was
well though out also.
Time: Another constraint is the time, this is one of the most common constraint that the
project manager has to deal with while carrying out the project, as the time as great influence on
the quality of the project. for this project 4 months were given for the implementation which
were well enough.
3

Quality: The overall aim of this project is to ensure the quality of the customers support
function, while doing the project the quality was ensured effectively for the better results.
Scope: It defined the detail requirement of the project, including what needs to be
achieved in the project. In this project the scope of the project was introducing a software for the
quality assurance for the customers support facing functions (Madsen, 2019).
Project assumptions: The assumptions of the project are the factors of the project which are
considered to be true or real without any specific proof, for the effective project planning certain
assumptions are very essential. In this project, the list of assumptions that the project team and
stakeholders of the company working under in order to complete the project includes
Resources: The end users will be present in order to test during the time they agree to
also the training rooms will be available as per the required. Also the extra software developer
will be present.
Delivery: The project servers arrives configured as per the needed
Budget: The project cost will be as it was decided before also any required training will
be done internally without any extra cost.
Scope: The scope of the project will not change after the approval from the higher
authority.
Work Breakdown Structure
Work breakdown structure is one of the essential document prepared in any project which
allows dividing the major activity of the project into smaller activity so as to understand and
manage them easily and effectively. The work breakdown allowed in effectively dividing the
activity in this project also which made it easier for the team members to easily understand their
roles and responsibility and execute it accordingly (Magnuson and Dixon, 2020). It also allowed
the team manager to clearly understand the project scope which lead him to divide the
responsibility and monitoring the whole project. This work breakdown structure helped the
manager of this report to plan everything related to the project and highlights all the deliverables
clearly. This project is mainly divided into five parts namely the Initiation, planning of the
project, execution, control and close out. The initiation of the project includes evaluation of the
project, planning for budget required for the project and then getting the approval for the higher
authority. The planning includes the scope of the project, developing the required team for the
project and then developing the project plan accordingly. Then the next is execution which
4

includes the meeting for how to carry out the project, formulating required strategies and
resources required and then comes the control which includes the project management
effectively, risk management and the updating the project management in order to effectively
control it. Then the last one is the close out of the project which includes testing of final
software, project closure and the final implementation in the marketplace.
Project Schedule
A project schedule includes the a detailed systematic organisation of the task, resources
and the activities included in the project and are needed to be followed by the project manager
and the project team, the systematic implementation of the task allows the project manager to
5

complete the project on time effectively. in this report the project schedule is prepared at the
planning stage of the project (Scott and McCann, 2018). The project team will be involved in the
creating the project schedule, the project schedule will include the following Deliverables, task,
task start and end dates, task dependencies, project calendar, task duration and timeline, budget
involves, availability of resources and the schedule risk analysis. The team will monitor the
project schedule through creating a project outline and checking it regularly. The project
schedule will be controlled effectively through comparing the progress on the project against the
schedule baseline which will help in analysing whether the project is ahead of the schedule or
behind. In order to effectively schedule the project the simulation technique will be used by the
company, this technique will help the project manager to effectively calculate the expected
duration of the project through using various set of task and activities in simulation. As per this
the schedule will created on the basis of assumptions, so the changes can be made if required.
Project Costs
The project cost involves the total cost involved in carrying out the project, it is the total
fund required by the project manager in order to complete their project effectively. in this project
the required fund is estimated to be around 6000 dollars including the direct and indirect cost of
the project. The cost of the project will be effectively managed by the project manager through
proper project resource planning, and cost budgeting and cost control (Siemiatycki, 2018). It will
be managed and control through effectively planning to divide the cost as per the activity will be
carried out. In order to effectively determine the estimation of the cost Bottom up estimating
method will be used by the project manager, this method will allows the manager to estimate the
components of the project and cost of the individual or the activity in detail. Detailed cost helps
in analysing the estimation of cost of the project effectively.
Project Quality Management
The project quality management is the process of effectively managing and maintaining the
quality throughout the project so as to satisfy their target customers. in this project, in order to
ensure the quality of the project the three components of the quality are taken into consideration
by the project manager such as quality planning, quality assurance and quality control. In
addition to this in order to ensure the quality the quality team of the company were actively
involved to ensure the quality requirement and controlling measure and also analysing the quality
performance of the project continuously so as to offer better results. The quality also ensured that
6

the project manager has ensured the right quality standards are used within the projects. For the
effective quality in the project work the project quality framework will be used by project
manager which will allow them to plan, assure and manage the project effectively (Termanini,
2018).
Project Risk Management
The project risk are the problem that occurs while carrying out the project which will lead
to creating barriers in the effective implementation of the project. In case of this project some of
the risk involved are highlighted below:
Risk associated with the
project
Impact Overcome
Technology issue One of the major risk that
can occur while carrying out
the project can be the
technology issues, it will lead
to ineffective centralisation
of activity and work schedule
and also influencing the
communication technology.
In order to overcome this
challenges advance and well
effective technology will be
used by the company.
Financial issue Financial issues will lead to
not able to effectively carry
out the required activities as
per the plan.
In order to effectively carry
out the activity proper
financial planning will be
done.
Team issue While carrying the project
conflict among the team is
very common and this can
lead to failure of the project.
In order to overcome this
effective leadership style
will be used which will help
in motivating employees and
also managing them
effectively.
In order to effectively carry out the project and introduce the software it is very essential for
the company to evaluate their risk and overcome them. In this project the risk management
7

framework will be used by the company in order to analyse the risk and manage it effectively.
This model has helped the company in evaluating the risk and overcoming it, this has lead them
to successfully introduced their quality assurance software for the customer support function.
Conclusion
From the above discussion it has been concluded that the effective implementation and
management of the project leads to achieving desired goals and objectives. In case this report it is
analysed that implementation of the project will help the company to assure their quality for the
customers support facing function, in order to effectively implement the project necessary step
are analysed effectively such as the project planning, roles and responsibility, scope statement,
the cost involved in the project and also the how the risk and quality will be managed is also
analysed.
8

References
Journal & Books
Brigham, E.F. and Houston, J.F., 2021. Fundamentals of financial management: Concise.
Cengage Learning.
Chandra, P., 2020. Fundamentals of Financial Management|. McGraw-Hill Education.
Farr, J.V., 2019. Systems life cycle costing: economic analysis, estimation, and management.
CRC Press.
Ghosh, M., 2018. Polyimides: fundamentals and applications. CRC press.
Hardee, G.E. and Baggot, J.D. eds., 2021. Development and formulation of veterinary dosage
forms. CRC Press.
Haugan, G.T., 2019. Sustainable program management. Auerbach Publications.
Jack, H., 2021. Engineering design, planning, and management. Academic Press.
Madsen, S., 2019. The power of project leadership: 7 keys to help you transform from project
manager to project leader. Kogan Page Publishers.
Magnuson, J.A. and Dixon, B.E. eds., 2020. Public health informatics and information systems.
Springer Nature.
Scott, D.M. and McCann, H. eds., 2018. Process imaging for automatic control. CRC Press.
Siemiatycki, M., 2018. The making and impacts of a classic text in megaproject management:
The case of cost overrun research. International journal of project management, 36(2),
pp.362-371.
Termanini, R.D., 2018. The Nano Age of Digital Immunity Infrastructure Fundamentals and
Applications: The Intelligent Cyber Shield for Smart Cities. CRC Press.
9