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Assignment on Performance Management in Organization

Added on - 21 Apr 2020

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Running head: GAP ANALYSISPerformance ManagementName of the StudentName of the UniversityAuthor note
1GAP ANALYSISTable of ContentsIntroduction..........................................................................................................................3Current state of organization...............................................................................................3Desired state of the organization.........................................................................................3Existing performance deficiencies.......................................................................................4Evaluation of the existing resources....................................................................................4Alternatives that are available to eliminate the gap.............................................................5Performance management strategies...................................................................................5Substantial rationale.............................................................................................................6Conclusion...........................................................................................................................6
2GAP ANALYSISIntroductionGap analysis, in the words of management literature, is a comparison between the actualperformances of the company with the potential or desired performance. The ability of anyorganization to use its resources, investments in capitals, and technology in the best way possibledetermines compliance between desired and actual performance. if any company does notutilizes the above mentioned resources in a proper way, a gap between desired and actualperformance is found and analysis of such gap is known as Gap Analysis (van Ittersum et al.,2013). This assignment is going to describe the gaps found in the nationally recognizeduniversities help desk facility and their capabilities.Current state of organizationThe university is state recognized and therefore, it has a large pool of students registeringevery year for different courses. The college help desk runs 24X7 and has a multiple IT desk forhelping different students. The help desk collects reports and records data of each student andtheir complaint however, they use obsolete mechanism to store the data such as emails or callvolumes (Performance Gap Analysis, 2018). The organization administration completelydepends on Microsoft office service for the conduction of their daily official works. Students areutilized in rotational shifts and the help desk authority is not trained in their work. However, theother departments of the organization are performing well and hence; gap analysis wasperformed based on help desk and its capabilities (Czegel, 2015).
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