Assignment on Performance Management in Organization

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Added on 2020-04-21

Assignment on Performance Management in Organization

Added on 2020-04-21

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Running head: GAP ANALYSISPerformance ManagementName of the StudentName of the UniversityAuthor note

Assignment on Performance Management in Organization_1

1GAP ANALYSISTable of ContentsIntroduction..........................................................................................................................3Current state of organization...............................................................................................3Desired state of the organization.........................................................................................3Existing performance deficiencies.......................................................................................4Evaluation of the existing resources....................................................................................4Alternatives that are available to eliminate the gap.............................................................5Performance management strategies...................................................................................5Substantial rationale.............................................................................................................6Conclusion...........................................................................................................................6

Assignment on Performance Management in Organization_2

2GAP ANALYSISIntroductionGap analysis, in the words of management literature, is a comparison between the actual performances of the company with the potential or desired performance. The ability of any organization to use its resources, investments in capitals, and technology in the best way possibledetermines compliance between desired and actual performance. if any company does not utilizes the above mentioned resources in a proper way, a gap between desired and actual performance is found and analysis of such gap is known as Gap Analysis (van Ittersum et al., 2013). This assignment is going to describe the gaps found in the nationally recognized universities help desk facility and their capabilities. Current state of organizationThe university is state recognized and therefore, it has a large pool of students registering every year for different courses. The college help desk runs 24X7 and has a multiple IT desk for helping different students. The help desk collects reports and records data of each student and their complaint however, they use obsolete mechanism to store the data such as emails or call volumes (Performance Gap Analysis, 2018). The organization administration completely depends on Microsoft office service for the conduction of their daily official works. Students are utilized in rotational shifts and the help desk authority is not trained in their work. However, the other departments of the organization are performing well and hence; gap analysis was performed based on help desk and its capabilities (Czegel, 2015).

Assignment on Performance Management in Organization_3

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Assignment on Performance Management in Organization