Recommendations for Improved Recall Processes in General Motors

This presentation outlines several recommendations for improved recall processes in General Motors. It discusses the relevant issues related to the ignition recall, including financial loss and business reputation. The findings related to the recall practices leading to the current situation are also discussed, along with the analyst's review. Recommendations for leveraging information technology, personnel and resources, and communication to improve the recall process are provided. The presentation concludes with a timeline for completing next steps toward an improved recall process.

GENERAL MOTORS

Introduction
The operation and supply chain management operations is a
significant element of any organisation.
It helps the company to deliver superior quality products as well
as services to the consumers.
This presentation outlines several recommendations for
improved recall processes.
In addition, this presentation is forwarded to General Motors
2014 product recalls in relation to faulty ignition responses.

THE RELEVANT ISSUES RELATED TO THE
IGNITION RECALL OF THE GENERAL MOTORS
This includes four issues mentioned below in the speaker
notes such as Cobalt Stalling, Glitch of the Saturn Ion and
so on

THE RELEVANT ISSUES RELATED TO THE
IGNITION RECALL OF THE GENERAL MOTORS
Some other issues are also described below,

THE RELEVANT ISSUES RELATED TO THE
IGNITION RECALL OF THE GENERAL MOTORS
(Financial Loss)
One of the relevant consequence of the recall is related to the financial loss.
There was $315 financial loss to the company in the 2014 recall due to the
compensation programme.
40$ million was also incurred towards automotive cost of repairs.
In addition, various financial cost also incurred towards the transpiration
charges in facilitating the recall.

THE RELEVANT ISSUES RELATED TO THE
IGNITION RECALL OF THE GENERAL MOTORS
(Business Reputation)

DISCUSSION OF THE FINDINGS RELATED TO THE
RECALL PRACTICES LEADING TO THE CURRENT
SITUATION

DISCUSSION OF THE FINDINGS RELATED TO THE
RECALL PRACTICES LEADING TO THE CURRENT
SITUATION

My Review As an Analyst Towards the Findings
of the Ignition Recalls

My Review As an Analyst Towards the Findings
of the Ignition Recalls (Continue)

My Review towards the Findings of the
Ignition Recalls in relation with legal
liability and executive departure
In relation to the recall procedure, various lawsuits are filed.
These lawsuits alleged that GM was aware of this ignition fault since
2002 but does not rectify it.
This results in various deaths and fatalities to people.
In addition to these lawsuits, GM 2014 recall also result to the
departure of various business executives.

Recommendation for leveraging
Information Technology to improve
recall process
Information system helps in smooth and successful recall process.
It also supports all the efforts of the management including its recall
response teams.
This makes the company focus on information technology to absorb
the increased strain of recall without impacting normal operations.

Recommendation for leveraging personnel and
resources to improve the recall process
Effective logistics and motivated recall response team also play an important role in a
smooth recall process.
Thus, General Motors needs to enhance its personnel, logistics and resources.
This creates needs of improvement in logistics as when organisation involve its
personnel with creating of teams effectively participate in the recall process.
In addition, proper means of transportation needs to be identified so that the recalled
cars are transported swiftly.

Recommendation for improving recall process
by proper communication

Recommendations for improving
operations and supply chain
management independent of IT
operations.

Timeline for completing next steps toward an
improved recall process.

References
Valdes-Dapena, P. & Yellin, T. (2018). GM: Steps to a recall
nightmare. Retrieved from
https://money.cnn.com/infographic/pf/autos/gm-recall-timeline/i
ndex.html
Basu, T. (2014). Timeline: A History Of GM's Ignition Switch Defect.
Retrieved from
https://www.npr.org/2014/03/31/297158876/timeline-a-history-
of-gms-ignition-switch-defect
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