Getaways Travels: A Comprehensive Project Report for an Online Travel Booking System

This project report details the development of 'Getaways Travels,' an online travel booking system designed to simplify flight reservations and provide users with a seamless travel experience. The report covers a comprehensive analysis of the project's scope, objectives, stakeholders, risks, and proposed solutions. It also includes a detailed breakdown of the project's work breakdown structure, scheduling, and strategic alignment plan. The report concludes with recommendations for future improvements and enhancements to the system.

COIT 20245

Contents
Executive summary....................................................................................................................3
Introduction................................................................................................................................4
Project Management Overview..................................................................................................4
Statement of work..................................................................................................................4
Project Team Members and Responsibilities.........................................................................5
Project Schedule.....................................................................................................................6
Proposed Strategic Alignment..................................................................................................10
Description of Current System.................................................................................................14
Issues....................................................................................................................................14
Problems...............................................................................................................................15
Proposed Stakeholder Analysis and Management...................................................................15
Proposed Requirements Elicitation Methodology...................................................................23
Proposed Requirements Statement...........................................................................................27
Proposed Risk Analysis and Risk Management Strategies......................................................31
Proposed change management solution...............................................................................32
Analysis of issues and proposed solutions...........................................................................33
Conclusions & Recommendations...........................................................................................34
References................................................................................................................................36

List of Figures
Figure 1: WBS of Getaways Travels.........................................................................................8
Figure 2: Project Scheduling......................................................................................................9
Figure 3: Strategic Alignment Plan..........................................................................................11
Figure 4: PESTEL Analysis.....................................................................................................14
Figure 5: Current Flow of System............................................................................................15
Figure 6: Stakeholder Analysis................................................................................................18
Figure 7: Getaways Travels Stakeholder Mapping..................................................................19
List of Table
Table 1: Project Scheduling Table...........................................................................................10
Table 2: Stakeholder Analysis Table.......................................................................................19
Table 3: Stakeholder Management Table................................................................................22
Table 4: Risk Management Table............................................................................................34

Executive summary
Getaways Travels is a new company which is being proposed in the project that deals or
handles several flight bookings which are made available in order to generate user easiness
for making them travel to different places where they desire in a short span of time. The
entire developed system delivers several facilities related to searching of all available flight
that enables user to have a brief knowledge related to the flights available for them in actual
time. In addition to this also the services related to reservation of hotel, engaging of cab and
availability of food is delivered. This created model of airline comprises of entire description
of this project including the process flow and explains the entire working of proposed project
as well as methods occurring for its enhancement. It even pronounces the project related
market scope and emphasise on the methods that helps in generating the attraction among
various users. It even states the working aim of the defined project and the process selected
for accomplishing those determined aims.
It describes the working statement and different methods in which the team member
responsibilities are being segregated along with the scheduling that is being carried out for
the desired project. It pronounces the strategic alignment that is also being proposed along
with the current system description that comprises of issues and several occurred problems. It
even states the analysis of stakeholder as well as management analysis which are further
proposed. It even defines the methodology for elicitation requirements and statement related
requirement. A proper risk analysis and strategies of its management is being defined that
comprises of solutions proposed for analysed issues and solutions for change related
management.

Introduction
An airline proposed system developed as ‘Getaways Travels’ use to simplify the process for
the reservation performed for flights by users that enables them to make ticket purchase via
online medium in a way that is effective and well-organized. This system of online airline
facility plays a crucial role in delivering several facilities related to searching of all available
flight that enables user to have a brief knowledge related to the flights available for them in
actual time. Also it enables user to determine the schedules of flight for the coming future. In
addition to this also the services related to reservation of hotel, engaging of cab and
availability of food is delivered. This project report described below creates a model of
airline which comprises of entire description of this project including the process flow and
explains the entire working of proposed project as well as methods occurring for its
enhancement.
Getaways travels defines as an airline system pronounces the project related market scope
and emphasise on the methods that helps in generating the attraction among various users. It
even states the working aim of the defined project and the process selected for accomplishing
those determined aims. This project report below discusses about strategic alignment that is
also being proposed along with the current system description that comprises of issues and
several occurred problems. It even discusses the working statement and different methods in
which the team member responsibilities are being segregated along with the scheduling that
is being carried out. Along with that discussion related to proper risk analysis and strategies
of its management are being defined that comprises of solutions proposed for analysed issues
and solutions for change related management.
Project Management Overview
Statement of work
The work statement states the complete services delivered by the entire project. The work
statement provides complete information according to the needs of business project, scope of
project and its strategic plan. This project enables the proposal of a system developed
providing a system named as ‘Getaways Travels’ leading to the shifting of manual system of
ticketing to online system of ticketing. The work statement for the project of ‘Getaways
Travels’ based references are described as follows:
 Strategic plan: In the given project the strategic plan is to develop a system for
information which enables user to online purchase flight tickets. The system proposed

comprises of database which stores information related to traveller or customer, a
person or admin for system maintenance, team for resolving customer based enquiries
and and delivering services to customer, team of marketing to create relations with
flight, cab and hotel companies. As the plan developed for the strategies use of PayPal
is done as means of payment. The division of project occurs in various tasks
depending of the task scheduled. Various tasks along with the schedules are then
further being described in the created WBS structure.
 Need of business: The basic requirement of the described project is to create a system
which enable user to online purchase flight tickets for its easiness. It even provides
several other functions that are surfing of flight, schedule based enquiry and flight
tracking.
 Scope: The project scope is to convert system of ticketing effectively to online
medium with providing several additional functions. The scope can be clearly
achieved by requirement gathering that is crucial for issues analysis, task
determination and scheduling, stakeholder communication and documentation of
project (Hashemi, Sharifi, and Paghaleh, 2014).
Project Team Members and Responsibilities
The project is carried out by the complete working of a team which consist of four members
which further gets the responsibility divided between all of them for the project of Getaways
Travels. The members are segregated as:
1st Member: Avinash Reddy Gudipally
2nd Member: Sreeramya Udutha
3rd Member: Priyadharsshini Sekar
4th Member: Sai Prasad Reddy Enukonda
Roles played by 1st Member: Avinash Reddy Gudipally
 Manager of project: They use to coordinate with all of the remaining team members
about several occurring activities that are defining scope of the project and creating its
schedule. Set a particular standard which helps in risk identification and dealing with
that arose risk.

 Quality manager: They assure the fulfilment of all expectations of the associated
users and must be capable to preserve as well as test all software being used features.
Roles played by 2nd Member: Sreeramya Udutha
 Lead developer: Principles of departmental standards are generally enforced about
the features developed and the speed and quality related maintenance.
 Testing specialist: The project testing is done after its development and proper
execution making it easier to determine the occurring bugs and issues and describe
various programs to resolve them.
Roles played by 3rd Member: Priyadharsshini Sekar
 User interface designer: It helps in creating of designs and various user interfaces in
order to that a design is being compared of different computers so as to maintain the
desired consistency.
Roles played by 4th Member: Sai Prasad Reddy Enukonda
 Programmer: They are used to create a different software programs for development
for system along with focusing on the entire programming to ensure it is user-friendly.
 Development and research manager: They use to command over quantitative and
qualitative project parts and along with it play a crucial role at the time of client’s
presentation. They highly are valuable to the recommendation and conclusion
provided.
Project Schedule
Work breakdown structure

Figure 1: WBS of Getaways Travels
Work breakdown structure of Getaways Travels includes majorly five sections and later is
being divided into sub section depending on its classification. It is described as:
 Initiation
 Setting goals
 Defining scope
 Identifying stakeholders
 Planning
 Analysing scope requirement
 Meeting stakeholders
 Ensuring the approval of stakeholder
 Execution
 Designing prototype
 Creating marketing strategies
 Analysing team member responsibilities
 Monitoring and controlling

 Defining risk
 Monitoring the work quality
 Closure
 Analyse project and team performance
 Documenting project closure and work (Siami-Irdemoosa, Dindarloo, and
Sharifzadeh, 2015)
Project based scheduling
ID Task
Mode
Task Name Duration Start Finish Predecessors
0 msproj11 61 days Mon 3/5/18Mon 5/28/18
1 Initiation 11 days Mon 3/5/18Mon 3/19/18
2 Setting goals 2 days Mon 3/5/18Tue 3/6/18
3 Defining scope5 days Wed 3/7/18Tue 3/13/18 2
4 Identifying stakeholders4 days Wed 3/14/18Mon 3/19/18 3
5 Planning 9 days Tue 3/20/18Fri 3/30/18
6 Analysing scope requirement3 days Tue 3/20/18Thu 3/22/18 4
7 Meeting stakeholders2 days Fri 3/23/18 Mon 3/26/18 6
8 Ensuring the approval of stakeholder4 days Tue 3/27/18Fri 3/30/18 7
9 Execution 19 days Mon 4/2/18Thu 4/26/18
10 Designing prototype4 days Mon 4/2/18Thu 4/5/18 8
11 Creating marketing strategies5 days Fri 4/6/18 Thu 4/12/18 10
12 Analysing team member responsibilities10 days Fri 4/13/18 Thu 4/26/18 11
13 Monitoring and
controlling
18 days Fri 4/27/18 Tue 5/22/18
14 Defining risk 12 days Fri 4/27/18 Mon 5/14/18 12
15 Monitoring the work quality6 days Tue 5/15/18Tue 5/22/18 14
16 Closure 4 days Wed 5/23/18Mon 5/28/18
17 Analyse project and team performance2 days Wed 5/23/18Thu 5/24/18 15
18 Documenting project closure and work2 days Fri 5/25/18 Mon 5/28/18 17
Mar Apr May Jun Jul
Qtr 1, 2018 Qtr 2, 2018
Figure 2: Project Scheduling

Table 1: Project Scheduling Table
Task
Mode Task Name Duration Start Finish Predecessors Resource
Names
Auto
Scheduled msproj11 61 days Mon
3/5/18 Mon 5/28/18
Auto
Scheduled Initiation 11 days Mon
3/5/18 Mon 3/19/18
Auto
Scheduled Setting goals 2 days Mon
3/5/18 Tue 3/6/18
Auto
Scheduled
Defining
scope 5 days Wed
3/7/18 Tue 3/13/18 2
Auto
Scheduled
Identifying
stakeholders 4 days Wed
3/14/18 Mon 3/19/18 3
Auto
Scheduled Planning 9 days Tue
3/20/18 Fri 3/30/18
Auto
Scheduled
Analysing
scope requirement 3 days Tue
3/20/18 Thu 3/22/18 4
Auto
Scheduled
Meeting
stakeholders 2 days Fri
3/23/18 Mon 3/26/18 6
Auto
Scheduled
Ensuring the
approval of
stakeholder
4 days Tue
3/27/18 Fri 3/30/18 7
Auto
Scheduled Execution 19 days Mon
4/2/18 Thu 4/26/18
Auto
Scheduled
Designing
prototype 4 days Mon
4/2/18 Thu 4/5/18 8
Auto
Scheduled
Creating
marketing
strategies
5 days Fri
4/6/18 Thu 4/12/18 10
Auto Analysing 10 days Fri Thu 4/26/18 11

Scheduled team member
responsibilities 4/13/18
Auto
Scheduled
Monitoring
and controlling 18 days Fri
4/27/18 Tue 5/22/18
Auto
Scheduled Defining risk 12 days Fri
4/27/18 Mon 5/14/18 12
Auto
Scheduled
Monitoring
the work quality 6 days Tue
5/15/18 Tue 5/22/18 14
Auto
Scheduled Closure 4 days Wed
5/23/18 Mon 5/28/18
Auto
Scheduled
Analyse
project and team
performance
2 days Wed
5/23/18 Thu 5/24/18 15
Auto
Scheduled
Documenting
project closure
and work
2 days Fri
5/25/18 Mon 5/28/18 17
Proposed Strategic Alignment
Figure 3: Strategic Alignment Plan

The proposed plan for strategic alignment comprises of different several steps which are
arranged in the form of a complete cycle. The desired cycle starts with a proposed project
regarding Goal which are designed or determined for the Getaways Travels that comprises of
creation of system for online travel which enables user to buy flight tickets online, search the
availability of flights, enquiring the schedules of flights, checking flight schedules for near
future and flight tracking etc. It is desired to achieve various Outcomes that are desired for
developing a system for Getaways Travels which requires being reliable and user-friendly for
delivering additional features and accomplishing the ease of passenger. It is easy to reach
there just by following numerous Strategies which smoothly divides the entire task among
all members of team and segregating the responsibilities by developing a work breakdown
structure. Along with this a proper scheduling based on the task which is being performed is
made to be done effectively and in lesser time. By target measuring the success gained by the
Getaways Travels can even be measured so that it can be achieved properly as the entire
analysis is being desired which generate results. The generated results are being later
improved by creating various amendments in entire system in order to add different modes of
payment along with current PayPal like E-wallet and spreading awareness among all users
regarding the stores nearby for means of ticket purchase.
The proposed strategic alignment even includes two different analyses in its planning that
are:
 SWOT Analysis
 PESTEL Analysis
SWOT Analysis
This analysis is divided into four different sections that are described below:
Strength
 Labour cost is really low.
 The stream for revenue is better.
 The maintenance of customer data within database is easy is also done for future
based bookings.
 Also new products are being launched that are reservation of hotel, cab and food.
Weakness

 Lack in spreading awareness within the crowd or public.
 Optimization of search engine at the particular moment is low.
 Non-effective service utilization.
Opportunities
 It enhances the company brand.
 Increase and enhance the revenue.
 Merge several of the flights for service enhancement.
Threats
 Leads to high competition.
 Faces high fluctuations on the currencies which are mainly accepted by the new
system.
PESTEL Analysis
It is a tool or framework used to monitor or analyse different factor of macro-environmental
by various marketers which delivers an impact or effect on any organisation. The result
generated from the PESTEL Analysis is further used in the identification of weakness and
threats that can be later determined in SWOT analysis.
PESTEL stands for
P – Political
E – Economic
S – Social
T – Technological
E – Environmental
L – Legal

Figure 4: PESTEL Analysis
Political: The factor use to determine the degree of intervenes of government within an
economy. This might include political instability as well as instability, policy of foreign trade,
environmental and labour law.
Economic: these factors generally include growth of economy, interest and exchange rates,
disposable consumer income, inflation and business.
Social: These are the areas that comprises of belief shared and population based attitudes.
Here factors include growth of population, distribution of age, consciousness of health, career
based attitudes.
Technological: These factors of technology use to affect the production, distribution of
goods and services and communicating various market targets.
Environmental: These factors are crucial as they enhance the scarcity of various raw based
materials, targets of population and ethical and sustainable doing of business.

Legal: These factors majorly include safety and health, opportunities that are equal, standard
advertising, laws and rights of customer, labelling of product and safety products (Wu,
Straub, and Liang, 2015).
Description of Current System
The Getaways Travels is presently working very effectively due to its great contribution
given by the entire team. Though the system successfully meets all requirements of user but
then also the team further decided to introduce different system amendments for good
working of Getaways Travels.
Figure 5: Current Flow of System
Issues
 Unawareness of users about all nearby available stores which enables user to purchase
the desired flight ticket.
 More payment modes must be introduced except PayPal like all type of cards
including credit and debit card along with E-wallet in order to make the payment
simpler.

 A feedback screen is missing in the entire system or either on the links of social media
which facilitates passengers to put up their reviews about the experience gained from
the trip both positive and negative.
 A proper notification must be consistently delivered to all current users of the system
upgrading them about recent applied offers.
Problems
 During the meetings done between the team members, not all of them are gathered at
the time provided and also sometimes don’t attend all occurred meetings due to
several issues about the time which indirectly impacts the making of a particular
decision and setting a desired target and achieving it. It results into delivery based
delays.
 Various other conflicts are generated in order to reach a desired conclusion, a
common decision is taken which is not being satisfied by all members resulting into
conflicts which indirectly impacts the making of a particular decision and setting a
desired target and achieving it.
 The customer or passenger demands for the Getaways Travels used to frequently
change.
Proposed Stakeholder Analysis and Management
Analysis of stakeholder is a vital techniques used for stakeholder identification along with the
occurred analysis of their requirements. It enables in identification of all secondary and
primary key of stakeholder which determines about its respective interest regarding the
project concerned. The analysis of stakeholder is used to aim about the creation of view that
is strategically for human and institutional landscape. It determines all relationship about the
stakeholder and issue related concern.
Advantages of analysis of stakeholder
 Different potential issues are being recognised using stakeholder analysis that helps in
disrupting the project working.
 Different impacts that are negative are being removed in order to manage various
stakeholders that are negative.
 The interest of stakeholder is being identified or determined in a better way.
 It helps in making good decisions and better strategies.
 Higher acceptance of various based organisational actions provided by stakeholders.

 It helps in understanding the society based impact which they are making.
 Stakeholder analysis and identification based techniques enables entrepreneurs to
fulfil their targets and missions.
Stakeholder analysis
A desired project comes out to be successful at the time when it used to achieve all its
determined or set objectives and also when it fulfils, meets and exceeds the stakeholder’s
expectation. The complete analysis of stakeholder includes determining the stakeholder along
with its classification depending on its interest level that utilises the techniques of stakeholder
mapping.
The classification of Stakeholder is being described in various forms that are described as
follows:
- External or internal stakeholders
- Negative or Positive stakeholders
- Primary or secondary key stakeholders
Here in the case of Getaways Travel project the stakeholder analysis is being classified as
 Internal stakeholders: It includes several categories that are best defined in the
management of internal working of stakeholder that comprises of CEO, HR, IT
Team, Admin, Marketing Head and Team, Project Manager, Customer Service head
and team etc.
 External stakeholders: It includes several categories that are best defined in the
management of external working of stakeholder that comprises of Customers,
Sponsors, Flight Companies, Partner Cab and companies, Partner Hotels, Partner
Restaurants etc. (Mok, Shen, and Yang, 2015).

Figure 6: Stakeholder Analysis
Stakeholder Mapping
It is defined as the stakeholder visual representation that defines on the scale two different
terms that are power and interest. Here power is being represented on x-axis and interest is
being represented on y-axis. This mapping is crucial for the identification of getting a proper
understanding about the key stakeholder’s determination, from where they used to come and
defines their business relations and things they are looking after.
The analysis of stakeholder is being used at the time of resolution of conflicts, management
of project, business administrations. It is the process used for assessing the impact of decision
at the time of parties that are relevant. This information is mainly assessed for the usage of
stakeholder’s interest that needs to be addressed in the plan of project, program, policy and
different actions.
The mapping of all stakeholders for the project of Getaways Travels is being described or
presented below:

Figure 7: Getaways Travels Stakeholder Mapping
Stakeholder Management
Table 2: Stakeholder Analysis Table
S.N
O.
Stakeholder
s
Responsibili
ty in desired
project
Roles
played
Conta
ct
Level of
Expectatio
n
Low/Mediu
m/ High
Project life
cycle phase
1 Getaways
CEO
Head of
Project
Define goal
and Lead
entire team
on the way
to success
XXX
X
XXX
X
High Initiation
2 Manager Manager of
Project
Describe
entire project
goal to team
leads and
XXX
X
XXX
X
High Initiation,
Planning,
Implementati
on,

entire team. Monitoring
and
Closing
3 Customer End user Getaways
travels
customer
XXX
X
XXX
X
Medium User
controlling
4 Admin Administrato
r of Project
Organising
meetings and
decision
maintenance,
phase
difference in
project
breaking and
deadline
settings,
Documentin
g and
Creating
workflows
XXX
X
XXX
X
Medium Implementati
on
5 Head for
Customer
service
Manager for
Customer
service
Leading
team for
customer
service
XXX
X
XXX
X
High Planning as
well as
Implementati
on
6 Customer
service team
Customer
service team
Helps
business to
create good
relationship
with
customer
XXX
X
XXX
X
High Implementati
on
7 Marketing Marketing Marketing XXX High Planning as

head manager team lead X
XXX
X
well as
Implementati
on
8 Team
of
Marketing
Team
of
Marketing
Promoting
the project
XXX
X
XXX
X
High Implementati
on
9 Team for IT Team for IT Supports IT
requirements
for business
running
XXX
X
XXX
X
Medium Controlling,
Monitoring
and
Implementati
on
10 Different
employees
Different
employees
indulged
in project
Supports
success of
project
according to
needs
XXX
X
XXX
X
Low/
Medium
Varies with
their levels
11 Airline
based
Companies
Airline
based
companies
Provides
customers
with air
based
transport
services
XXX
X
XXX
X
Medium Implementati
on
12 Cab based
companies
Cab based
companies
Provides
customers
with car
based
transport
services
XXX
X
XXX
X
Medium Implementati
on
13 Hotels for
accommodat
ion
Hotels for
accommodat
ion
Provides
accommodat
ion to
customers on
XXX
X
XXX
X
Medium Implementati
on

small basis
depending
on needs of
customer
14 Restaurants
for food
Restaurants
for food
Provides the
freshly
prepared
food and
beverages to
the
customers as
per their
needs
XXX
X
XXX
X
Medium Implementati
on
15 Sponsors Sponsor Shares and
support
responsibilit
y for
‘Getaways
Travel’
XXX
X
XXX
X
Medium Planning and
Monitoring
Table 3: Stakeholder Management Table
SNO Stakeholder External and
Internal
Stakeholder
Supporter/neutral/
resistor
Level of
Influence
Low/
Medium/High
Level of
Interest
Low/
Medium/
High
1 Getaways
CEO
Internal Supporter High High
2 Manager Internal Supporter High High
3 Customer External Neutral Medium/High Low/

Medium
4 Admin Internal Neutral Medium High
5 Head for
Customer
service
Internal Neutral High Medium
6 Customer
service team
Internal Neutral Medium Medium
7 Marketing
head
Internal Neutral High High
8 Team
of
Marketing
Internal Neutral Medium Medium
9 Team for IT Internal Neutral Medium High
10 Different
employees
Internal Neutral Low/
Medium
Low/Medium
11 Airline based
Companies
External Neutral Medium Medium
12 Cab based
companies
External Neutral Medium Medium
13 Hotels for
accommodati
on
External Neutral Medium Medium
14 Restaurants
for food
External Neutral Medium Medium
15 Sponsors External/ Supporter High Medium/

Internal High
(Slabá, 2016)
Proposed Requirements Elicitation Methodology
Requirement elicitation methodology is defined as a practice for gathering all the system
requirements from different users, stakeholders and customers. It is also called as requirement
gathering. Getaways Travels have also used this methodology of requirement elicitation in
their project. The gathering of data can be done in two particular form primary and secondary
data.
Methods of collection of primary based data are:
 Observation method: It is a method for observation of data from the gathered field
using observer’s help that keenly observes the entire field during data collection.
Advantages of observation method:
- Elimination of subjective bias
- The researcher of information receives all details related ti the information that
is current.
- Independency to variable respondent.
Disadvantage of observation method:
- The information provided is less and limited.
- This method is expensive and costly.
- The opinions of respondents are not being recorded within a subject that is
unique.
 Interview Method: It is a method of data collection which includes presentation and
verbal-oral stimuli and replies are also given in the responses of oral-verbal terms.
This method of interview is being classified as personal interview, telephonic
Personal interview
In such interviews the interviewer used to ask several questions face to face to the
other sitting person. They generally have predetermined questions and a defined
procedure.
Advantages of Personal interview
- Flexible enough to restructure the desired questionnaire.
- Knowledge at higher depth.

- Low non-response
- Effective controlling of samples
- Obtaining all information that are personal
- Supplementary information can even be gathered by the interviewer.
Disadvantages of Personal interview
- This method is expensive.
- Due to more samples it takes high time.
- Occurrence of systematic errors.
- Supervisors have to perform difficult task for selection, supervising and
training of the staff.
Telephonic Interview
In such interviews the interviewer used to ask several questions on telephonic
conversation to the other sitting person. It is an uncommon method which is mainly
used in regions that are developed.
Advantages of Telephonic interview
- Flexible enough compared to method of mailing
- It is a faster method.
- It is less costly as compared to personal method for having interviews.
- It has high response.
- Call-backs are both simple and economical.
- No staffs for the field are desired.
- Requirements can be explained by the interviewer more easily.
- Replies can even be recorded.
Disadvantages of Personal interview
- Less time is provided to respondents.
- Restricted survey to respondents having telephones.
- Questionnaire making goes difficult.
- The information is mostly bias.
- It is not that suitable.
 Questionnaire Method: It is a method of data collection which is generally popular
in situation of large enquiries. The generated questionnaire is mailed to desired

respondents which are later expected to read it and further understands it so as to right
down a desired correct answer or reply for the same.
Advantages of Questionnaire Method
- It has low cost.
- It has large answer covers in respect to the words of respondents.
- It is a faster method.
- Respondents are not approachable
- It is more reliable.
Disadvantages of Questionnaire Methods
- A duly filled questionnaire has low rate of return.
- It is inflexible,
- Difficult to determine some expected responses.
- This method is slow for collection of data.
The questionnaire is being asked by three people who come out with different responses that
are described below:
User 1: John
Age: 24 Years, Sex: Male
-
#
Questionnaire
Yes
No
1 Requirement of Payment Option ✔
2 Requirement of hotel facilities for accommodation ✔
3 Requirement of searching of flight and their schedules ✔
4 Requirement of navigation option ✔

5 Requirement of login and log out option ✔
6 Requirement of cab facilities for travelling ✔
7 Requirement of several offered discounts or coupons ✔
8 Requirement of food facilities ✔
9 Phone application in future ✔
User 2: Katy
Age: 22 Years, Sex: Female
-
#
Questionnaire
Yes
No
1 Requirement of Payment Option ✔
2 Requirement of hotel facilities for accommodation ✔
3 Requirement of searching of flight and their schedules ✔
4 Requirement of navigation option ✔
5 Requirement of login and log out option ✔
6 Requirement of cab facilities for travelling ✔
7 Requirement of several offered discounts or coupons ✔
8 Requirement of food facilities ✔
9 Phone application in future ✔
User 3: Jasmine

Age: 32 Years, Sex: Female

-
#
Questionnaire
Yes
No
1 Requirement of Payment Option ✔
2 Requirement of hotel facilities for accommodation ✔
3 Requirement of searching of flight and their schedules ✔
4 Requirement of navigation option ✔
5 Requirement of login and log out option ✔
6 Requirement of cab facilities for travelling ✔
7 Requirement of several offered discounts or coupons ✔
8 Requirement of food facilities ✔
9 Phone application in future ✔
(Carrizo, Dieste, and Juristo, 2014)
Proposed Requirements Statement
The document for statement of requirement (SOR) is mainly written at new project outset in
order to define the requirements of the project. It is defined as a document that is referred
constantly via project in order to act a project scoping benchmarking. If any changes are
being done in SOR, a complete new document should draw to accommodate several new
needs and it also must be negotiated with the new price to generate the scope of work of the
generated results.
A SOR is generally used to emphasise requirements and service based expectation on all new
products from supplier’s part to customer. A thought is to prevent all disputes which might
rose later in the going process. The SOR is generally used in manufacturing outsource for
new described products for different market place. After the successful supplier use SOR is

used commonly and have gained higher acceptance to deliver new products to various
customers.
The statement of requirement must contain:
The project name
The name of the project is ‘Getaways Travels’ that defines a new company which is being
proposed in the project that deals or handles several flight bookings which are made available
in order to generate user easiness for making them travel to different places.
The project owner
The owners of the project are all of the team members that have worked for it which consist
of four members which further gets the responsibility divided between all of them for the
project of Getaways Travels. The members are segregated as:
1st Member: Avinash Reddy Gudipally
2nd Member: Sreeramya Udutha
3rd Member: Priyadharsshini Sekar
4th Member: Sai Prasad Reddy Enukonda
The project sponsors
The CQU University is the sponsor for the project of Getaways Travels.
The project stakeholders
 Getaways CEO
 Manager
 Customer
 Admin
 Head for Customer service
 Customer service team
 Marketing head
 Team of Marketing
 Team for IT

 Different employees
 Airline based Companies
 Cab based companies
 Hotels for accommodation
 Restaurants for food
 Sponsors
The goals and objectives of the project
The objective of the proposed project is to deal or handle several flight bookings which are
made available in order to generate user easiness for making them travel to different places
where they desire in a short span of time. The entire developed system delivers several
facilities related to searching of all available flight that enables user to have a brief
knowledge related to the flights available for them in actual time. In addition to this also the
services related to reservation of hotel, engaging of cab and availability of food is delivered.
This created model of airline comprises of entire description of this project including the
process flow and explains the entire working of proposed project as well as methods
occurring for its enhancement. It even pronounces the project related market scope and
emphasise on the methods that helps in generating the attraction among various users. It even
states the working aim of the defined project and the process selected for accomplishing those
determined aims.
The problem statement
The statement for the problems occurred in the entire project is being described and defines
as:
 Unawareness of users about all nearby available stores which enables user to purchase
the desired flight ticket.
 More payment modes must be introduced except PayPal like all type of cards
including credit and debit card along with E-wallet in order to make the payment
simpler.
 A feedback screen is missing in the entire system or either on the links of social media
which facilitates passengers to put up their reviews about the experience gained from
the trip both positive and negative.

 A proper notification must be consistently delivered to all current users of the system
upgrading them about recent applied offers.
 During the meetings done between the team members, not all of them are gathered at
the time provided and also sometimes don’t attend all occurred meetings due to
several issues about the time which indirectly impacts the making of a particular
decision and setting a desired target and achieving it. It results into delivery based
delays.
 Various other conflicts are generated in order to reach a desired conclusion, a
common decision is taken which is not being satisfied by all members resulting into
conflicts which indirectly impacts the making of a particular decision and setting a
desired target and achieving it.
 The customer or passenger demands for the Getaways Travels used to frequently
change.
Requirement for project closure
The requirement for the closure of project includes several things so as to fulfil the goals
which are determined for the entire project. The requirements include:
 Hotel organisation: They are required in order to provide the facilities related to the
project that enables a user to easily receive the hotel accommodation facilities.
 Airline companies: They are required in order to provide the facilities related to the
project that enables a user to easily book their flights, search it and visualise the
schedules of the flight available.
 Restaurants for food delivery: They are required in order to provide the facilities
related to the project that enables a user to easily order the food which they desire.
 Cab or transport companies: They are required in order to provide the facilities
related to the project that enables a user to easily make a ride for their travelling
purpose in a particular place.
The deliverables
The project of Getaways Travel delivers several things that are stated as
 Booking and buying of flight tickets online
 Search the availability of flights
 Enquiring the schedules of flights

 Flight tracking
 Reservation of hotel
 Engaging of cab
 Availability of food to be delivered
Milestones
Getaways Travels includes majorly five milestones and later is being divided into sub section
depending on its classification. It is described as:
 Initiation
 Setting goals
 Defining scope
 Identifying stakeholders
 Planning
 Analysing scope requirement
 Meeting stakeholders
 Ensuring the approval of stakeholder
 Execution
 Designing prototype
 Creating marketing strategies
 Analysing team member responsibilities
 Monitoring and controlling
 Defining risk
 Monitoring the work quality
 Closure
 Analyse project and team performance
 Documenting project closure and work (Kuehlewind, Scheffenegger, and Briscoe,
2015)
Proposed Risk Analysis and Risk Management Strategies
Risk analysis
 Organisational
o It generates a lot of conflicts within the team.
o Errors related to network arise.

o Issues based on fire and electrical things.
 Economic and Financial
o Fluctuations in the currency use to occur.
o Funding is less which is being done by sponsors.
 Political
o Political based instability occurs in the nearby countries.
o Policies used to change within partners due to the change in management.
 Circumstantial
o Proximity of the customers occurs.
 Environmental
o Problems related to different climatic conditions occurred.
Proposed change management solution
The change management which is being required for the generation of a solution includes:
 It must spread awareness among user about all available nearby stores by location
track.
 It should comprise of an individual system of e-wallet along with PayPal as payment
mode easier for user as he don’t have to add his own card details.
 A page for user feedback should be developed on links of social media or either on its
website which allows users to share their trip experiences.
 Notifications should be regularly provided to all its users in order to grab latest
updated about granted services by ‘Getaways Travels’.
 Issues related to delay of cab arises at the time of project development. Also the
unexpected conditions of traffic can bring the issues. A system is required in order to
collaborate with various companies of transport so as to avoid all occurred delays.
 The generated system should have FAQ (Frequently Asked Questions) section where
all users are allowed to ask numerous questions about queries raised and issues faced.
 A facility about providing reviews and ratings by users on the complete process.
 The designed system must provide several user facilities in order to track ones
travelling live location.

Analysis of issues and proposed solutions
Issues
 Unawareness of users about all nearby available stores which enables user to purchase
the desired flight ticket.
 More payment modes must be introduced except PayPal like all type of cards
including credit and debit card along with E-wallet in order to make the payment
simpler.
 A feedback screen is missing in the entire system or either on the links of social media
which facilitates passengers to put up their reviews about the experience gained from
the trip both positive and negative.
 A proper notification must be consistently delivered to all current users of the system
upgrading them about recent applied offers.
Solutions
To solve these raised issues different solutions are being provided that is:
 Properly maintaining and monitoring the data backup in the created database.
 Creating better understanding among sponsors.
 Maintaining better team communication and having a unity among them.
Risk Management
Table 4: Risk Management Table
Risk Influence Treatment Influence
(Post
treatment)
Error of Network High Maintaining data backup Medium
Issues based on fire
and electrical
High Installing different safety
measures like fire alarms
Medium
Team based Conflict Medium Maintaining better team
communication
Low
Fluctuations in Medium Regularly updating international Low

Currency currency record according to rates
Funding is less from
the side of sponsors
High Maintaining better understanding
among sponsor
Medium
Proximity of the
customers
Medium By inspecting original proof of
photo id
Low
Climatic situations Medium Regularly tracking metrological
situations
Low
(Bromiley, McShane, Nair, and Rustambekov, 2015)
Conclusions & Recommendations
Conclusion
I have successfully completed the project report for the a new company ‘Getaways Travels’
that deals or handles several flight bookings which are made available in order to generate
user easiness for making them travel to different places where they desire in a short span of
time. The entire developed system delivers several facilities related to searching of all
available flight that enables user to have a brief knowledge related to the flights available for
them in actual time. In addition to this also the services related to reservation of hotel,
engaging of cab and availability of food is delivered. It describes the working statement and
different methods in which the team member responsibilities are being segregated along with
the scheduling that is being carried out for the desired project. It pronounces the strategic
alignment that is also being proposed along with the current system description that
comprises of issues and several occurred problems. It even states the analysis of stakeholder
as well as management analysis which are further proposed. It even defines the methodology
for elicitation requirements and statement related requirement. A proper risk analysis and
strategies of its management is being defined.
Recommendations
An airline proposed system developed as ‘Getaways Travels’ use to simplify the process for
the reservation performed for flights by users that enables them to make ticket purchase via
online medium in a way that is effective and well-organized. The system is running properly
but then also few of the issues are being raised that need to overcome. In such cases few of
the recommendations are being delivered regarding the project that are the project must

spread awareness among user about all available nearby stores by location track. It should
comprise of an individual system of e-wallet along with PayPal as payment mode easier for
user as he don’t have to add his own card details. A page for user feedback should be
developed on links of social media or either on its website which allows users to share their
trip experiences. Notifications should be regularly provided to all its users in order to grab
latest updated about granted services by ‘Getaways Travels’. Issues related to delay of cab
arises at the time of project development. Also the unexpected conditions of traffic can bring
the issues. A system is required in order to collaborate with various companies of transport so
as to avoid all occurred delays. The generated system should have FAQ (Frequently Asked
Questions) section where all users are allowed to ask numerous questions about queries
raised and issues faced. Following are the recommendation provided for the project of
Getaways Travels.

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