Giving Voice to Values: An Approach to Workplace Ethics - Desklib

This presentation discusses ethical dilemmas and Giving Voice to Values in workplace culture through a fictional case scenario of Telstra AU Company. It explains the importance of following ethical guidelines and maintaining professional standards. The presentation also provides a role-play script and necessary information regarding the assignment. The subject, course code, course name, and college/university are not mentioned.

GIVING VOICE TO VALUES

INTRODUCTION
 Through this task we aim to understand two
important matters associated with workplace
culture; those are, ‘ethical dilemma’ and
‘Giving Voice to Values’. In order to carry out
this task we have prepared a fictional case
scenario keeping the Telstra AU Company at
the centre of our discussion. We also have
prepared a role-play script which we will
enact as a group. In this presentation we are
going to provide some necessary information
regarding our assignment.

ETHICAL DILEMMA
 It can be described as a
situation that offers difficult
choices to an individual.
Such situations compel
people to make a choice
among two different views or
actions which are closely
associated with their moral
obligations. This matter is
also known as moral
dilemma (Wang & Calvano,
2015). Under such
circumstances people need
to follow ethical guidelines to
reach a desirable outcome.

GIVING VOICE TO VALUES
 GVV framework
promotes a value
driven approach for
business leadership.
This framework aims
to implement ethical
standards in business
operations and
teaches learners to
act religiously on their
values (Mintz, 2016).

CASE SCENARIO
 The case revolves around the Telstra Company.
It deals with a fund crises evoked by the
commission scheme associated with the third
generation TV project. The sales and product
managers tries to mitigate that crisis by
imposing extra charges on their internet
services. However James and Ms Jones strongly
oppose this plan.

MAJOR STAKEHOLDERS
 Sales and Product
Managers: Recognition,
promotion, salary
increment
 Regional Managers: $2000
commission /100 sales.
 Sales Staffs: $30
commission / sale.
 Internet Service Users:
Unnecessary loss of
money.

MAIN CHARACTERS
 James (a new intern,
working as the personal
secretary of the Sales
Manager)
 Ms. Evie Jones (one of the
Regional Sales Managers)
 The General Manager of
the Company
 The Sales Manager
 The Product Manager
 Other Regional Sales
Managers

ARGUMENT
 Imposing additional charges on internet services
would benefit the entire organisation and its staffs.
This is the only possible way for maintaining the
increased sales rate of the new product.
 It won’t harm the customers as the additional
charges are not very high.
 Slight modification of the billing system would hide
the discrepancy.

COUNTER-ARGUMENT
 It would definitely harm the
customers as they are
already paying enough to
make the internet service
project successful.
 Even if it doesn’t harm
them, it’s unethical as the
internet users would not
get benefitted in any way
through this new project.
 Manipulating the billing
system is completely
unethical.

ACTION
 Communicating the
problem with the
general manager with
courage. It is difficult as
the managers have the
power to make the
opponents lose their
jobs.

RESULT
 The joint manager
was impressed with
James and Evie’s
integrity.
 He took necessary
actions on the
matter.
 He didn’t reveal their
identity.

CONCLUSION
This assignment taught us
that we must follow our
ethical values and maintain
professional standards under
all circumstances. We must
learn to look beyond our
selfish agenda.

REFERENCES
 Wang, L. C., & Calvano, L. (2015). Is business
ethics education effective? An analysis of
gender, personal ethical perspectives, and
moral judgment. Journal of Business
Ethics, 126(4), 591-602.
 Mintz, S. (2016). Giving voice to values: A
new approach to accounting ethics
education. Global Perspectives on Accounting
Education, 13(1), 37-50.