Global Agile and Lean Operation

This report discusses lean leadership, lean operation, and lean customer considering the Global business of Agile Global solution.

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GLOBAL AGILE AND LEAN OPERATION
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1GLOBAL AGILE AND LEAN OPERATION
ABSTRACT
Lean management is vital for contemporary business to achieve the goals of the company. It is
the practices that may lead to rethinking the practices which have helped them for years and
decades. Agile Global Solution, Inc is a Global business and IT solutions provider that was
founded in 2003. The report aims to discuss the several factors on the similar aspect related to
the company. The report discusses on lean leadership, lean operation and lean customer
considering the Global business of Agile Global solution.

2GLOBAL AGILE AND LEAN OPERATION
Table of Contents
1-INTRODUCTION........................................................................................................................3
2-GLOBAL AGILE.........................................................................................................................3
3-LEAN LEADERSHIP..................................................................................................................4
4-LEAN OPERATION....................................................................................................................7
5-LEAN CUSTOMER...................................................................................................................11
6-CONCLUSION..........................................................................................................................13
REFERENCE................................................................................................................................14

3GLOBAL AGILE AND LEAN OPERATION
1-INTRODUCTION
Lean thinking is a profoundly a transformation of the way organization operates. The
principles of lean thinking consists of continuous improvement in business, respect for people
that includes clients, employees and stakeholders, relentless focus on delivering customer value
and many other things (Jadhav, Mantha and Rane 2014). The practices that may lead to
rethinking the practices which have helped them for years and decades. A contemporary and
transformative approach in order to work in more efficient ways require more transformation in
leadership (Porter and Heppelmann 2014). Lean management is vital for contemporary business
to achieve the goals of the company. Practicing lean management principles needs shifting the
mindset. The key to practicing lean management is to adjust the mindset from a teacher and
coach to of a supervisor. The responsibility of lean leaders are to ensure several aspects in
appropriate way. For example, the consideration of lean leadership will require to ensure that the
lean principles are applied with the right goals in mind. Agile Global Solution, Inc is a Global
business and IT solutions provider that was founded in 2003. It is one among the fastest growing
companies and often referred to for manifesting strong leadership qualities. The company have
been making explicit mark in the Global market. The report aims to discuss the several factors on
the similar aspect related to the company. The report discusses on lean leadership, lean operation
and lean customer considering the Global business of Agile Global solution.
2-GLOBAL AGILE
Agile Global Solution, Inc is a Global business and IT solutions provider that was
founded in 2003. The company holds its headquarter in Folsom, California, united states. Agile
Global has been one of the fast growing company in assisting numerous Fortune/Global 1000 as

4GLOBAL AGILE AND LEAN OPERATION
well as mid-sized firms in developing their application, conversion, integration, consolidation
and support efforts (Agileglobalsolutions.com. 2019). The company also dedicate itself into
partnering with enterprises in early stage and emerge growth enterprise software companies.
While working with the companies, it brings the best possible technological solution in the
market. Since the inception, the organization has been committed to open, flexible and solutions
that are easily extendible. Furthermore, they have a range of services that are accessible across
the globe. They aim to provide quality and most unique solutions to their clients. The most
profound aspect is the way Global Agile acts as the virtual extension of its clients’ development
centers. The quality of their team and the commitment towards the goal of their partners are
unequaled (Agileglobalsolutions.com. 2019).
The company claims to have certain drivers since the inception of their business that have
constantly pushed their business to be a constant evolving solution provider. An extremely
insatiable quest leads them to outperform and over-deliver. The solutions provided are coupled
with incorporating lessons-learnt in order to offer best of breed solutions. It is incorporation with
the customer’s best interest in mind and requirement. The entire process is a method of exceling
at the job it performs (Muli, Moudgal and Allen 2015). There have implementation of factors
that are different from the traditional methods and that makes the company grow faster than the
way usually does for a common start-up.
3-LEAN LEADERSHIP
The concept of lean leadership has become widely known in this era. Although
companies are targeting for the practices of lean management, it is important first to understand
the concept of lean leadership (Pampanelli, Found and Bernardes 2014). The term lean
leadership is used widely however it is extreme commitment that the term defines. It is a

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commitment that the company needs to make towards the leader’s employees, the entire system
and most importantly the commitment towards making changes that would lead to improvement.
A lean environment demands leaders that would take the lead and excel at both verbal and
listening skills for understanding the problems that the organization is facing (Karim and Arif-
Uz-Zaman 2013). The problem faced by any of the employee or people is the problem of the
leader and the leader needs to fix it in the possible fastest way. While solving the problem the
leader recognizes the problem of the organizations that lets the leader make necessary changes.
The changes even further let the changes avoid wasting time on the same source of issue. Lean is
about making the most of time and eliminate waste through continuous improvement. Also, the
most valuable resource of a lean leader has is the availability of understanding the source of
waste (Hasle 2014). One of the crucial and toughest part is to identify the causes that creates
wastage of time and productivity. Lean leadership is more of moving toward the goal with the
people of your team along with people for whom the leader works.
The commitment to employees in lean leadership to its highest form is to be towards the
leaders employees (Tai and Chuang 2014). Any company despite its size and location, the people
working it are the greatest assets of the company. The leader needs to listen to the company’s
people and make them feel that their voices are heard. Also, the skills and knowledge of the
people working in the company should be known by the leader in order to understand the
appropriate person or team for a specific task. Ensuring that their people have the right tools,
access and knowledge to perform their jobs correctly is the responsibility that a person would be
having as a lean leader (Ulrich and Dulebohn 2015). The entire concept of lean leader is to have
more works done in less time in order to utilize the saved time to work for the targeted goals.
Therefore, the commitment towards the employees is an absolute essential. The opinion of the

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team members and individuals working with the leader has to be acknowledged even if it may
prove not feasible. When any unfeasible conditions approaches, the situation needs to be
addressed by raising questions or answering so it give out the reasons for considering the
situation not feasible (Weimer and Vining 2017). Also, through this process alternative solution
may be reached which is an added advantage.
Commitment to the system is one of the vital area to focus on when lean leadership is
discussed. As a lean leader it is essential to give commitment to the environment or the system.
Most of the people are resistant to change by their natural characteristic. They are faced with
difficulty when they other elements replace the present elements or there are implementation of
advance methods replacing the traditional (Al-Balushi et al. 2014). Therefore, the leader needs to
convince the people regarding the implementation of the changes. High level of resistance can
cause difficulty in the ways of the ways of the leader that the leader needs to turn in favor. The
people in the company needs to be convinced regarding the changes to the system.
Lastly it is the commitment to improvement. It is not only the commitment to
improvement but also to have continuous improvement in the organization (Boer et al. 2017).
The most critical part of the lean management is avoiding wastage of time as much as possible
and make the most of the time in achieving the goal. During the implementing stage, the
company will go through several changes. However that is the period when advantage has to be
taken by the leaders to take company to the great extent.
Agile Global solution is the company that has unique drivers. The drivers of the company
have constantly made changes towards improvement and made the company evolving solution
providers. The quest to over perform of the company is the quality of lean leadership
(Agileglobalsolutions.com. 2019). The company along with over performing also determines to

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over-deliver services incorporating the lessons learned while giving the best performance. In this
specific way, Agile Global solution has been implementing the principles of lean leadership. One
of the important features of lean leadership is the commitment to the customer. Agile Global
solution considering the best interest of customer, the company aims to deliver the solutions.
Trying to provide solutions without the awareness of client will may end up working on an item
that is not the requirement of the client. Therefore, the meeting with the client should be the most
crucial utility time of the entire process. customer’s best interest in mind with the past experience
of delivering services help getting the better picture of clients’ proposed structure. Agile Global
solution follows the lean leadership strategy that involves systematic procedure. The project in
Agile Global solution involves plan, quality, finance, honesty, strategy and team spirit. These are
the essentials of Agile Global solution’s project execution. Agile Global solution possesses the
lean leadership qualities when the belief of the company is analyzed. The company believes in its
employees and considers them as the identity of the company. Productive personnel, strong
management and clear vision are the elements that make organization successful. The investment
in technology advancement cells, career paths for their employees and employees care centers
help in retaining talents and talented consultants. They are the motivated consultants as well
which gives the company the lowest employee turnovers in the industry. To be the best solution
provider to the customers, the company would need to focus more on the system and identify the
most consuming parts of the routine. With the company’s goal, the company has the possibility
of achieving its goals (Agileglobalsolutions.com. 2019).
4-LEAN OPERATION
Several largest and most profitable companies around the world are using lean operation
principles in order to improve operation and increase the profitability. There are two primary

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objectives that is involved in the lean operation. Providing higher values to customers and
eliminating waste are the two prime goals of lean operation (Roh, Hong and Min 2014). Any
company that follows the principles of lean will strive to be more efficient than companies
following on other principles. The principles of lean operation seek to optimize its operation
through a painstaking process looking at a business from every aspect. The principles of lean will
ensure that every nonessential is eliminated that will create long-term profits for the company.
Lean operation can be defined as a means of running an organization by focusing mostly
on the customer satisfaction with minimum or very resources. There are two objective of lean
operation, to create value for customer and two eliminate waste. Efficiency is the most
significant concern the companies that use lean operation. Any aspect in a business’s operation
do not meet the ultimate end of meeting the target, providing customers value, increasing profit
is eliminated from the organization. Therefore, applying lean operation in company will cut
down the inefficient practices, rules and regulation (Doganis 2013).
Certainly, there are several areas of waste that every company should consider reviewing
while deciding on lean operation. The areas of consideration that business may have the scope of
development and improve their operations while cutting down inefficiencies are as follow:
 Jobs: The salaries and benefits are not of less cost. It is a big expenditure for organizations
and there is a logical reason for not eliminating necessary positions. It is not a wise decision
if an organization removes the positions that are necessary in order to cut down extra charges
or squeeze in extra positions in order to improve the productivity. However, the important
factor is to ensure that all employees in an organization have important role to play. When
every member of the organization serve an essential purpose, it is the most efficient. Also, it
would be a waste of company’s wealth to have inefficient positions who are not of major use

9GLOBAL AGILE AND LEAN OPERATION
or use to the fullest potential. When it is the lean operation that comes into operation, any
kind of messes that encourages such pattern in organization, it is eliminated.
 Inventory: excess amount of stick on hand is a waste of money for company. The longer
inventory is stocked, the more it costs company as there involves a price for storing and
managing inventory. It is essential to understand that there is enough stock to meet customer
demand also at the same time not excessive amount to be laid ideal.
 Production time: inefficiency and waste works hand in hand. Therefore, lean operation
requires to eliminate any inefficiency that may lead to delays or reduction in the production
process. Lean operation is a way to produce all products produced in less time costing less
money.
 Transportation: one of the major area of wastage in business is transportation. In any ways
company is unnecessary transportation may cause unnecessary wastage of money. Making
unrequired transportation or making transportation at wrong time makes can cause problem
in inventory or incur expenses that were not needed.
Agile Global solution aims to be a Global leader of business and IT solution by the year
2020. The company is working towards its goal with the concept of lean leadership. As lean
leadership suggests, there is no wastage and only productivity. The company has been aim the
same. It has its mission to be a valuable, reliable and sensitive organization to customers,
employee and technology that are in the same field. Through the demonstration of engagement
and relationship models the company is paving the way to become efficient enterprise around the
globe. To be the best solution provider to the customers, the company would need to focus more
on the system and identify the most consuming parts of the routine. With the company’s goal, the
company has the possibility of achieving its goals. The company has several utilization processes

10GLOBAL AGILE AND LEAN OPERATION
such as increased regulation, higher production costs and environmental concerns. These factors
only add up to make more uses of resources. Therefore, Agile Global solution aims to reduce
these costs through the use of more advanced technology and applications. Advanced technology
can reduce extra costing in the long term by eliminating the minor yet much utilization that are
responsible for extra cost. While Agile Global solution has constantly bringing technology in the
mainstream. It’s partnering with the utility sector clients in order to make a difference in the way
it can. The company is led by a strong history of providing technical talents as well as SME and
executive level resources in order to assist with their cutting edge processes. The most
impressive factor of the company is the valuable partnership with the energy community. The
operation of the company is smartly based on the resources that are easily obtained.
There are several factors that can be considered as the strengths as well as their differentiators.
 Agile Global solution uses extensive technology development and business experience.
 Agile Global solutions, to address current and future needs, believe in commitment and
capability.
 Agile Global solution aimed to give cost effective as well as fast deployable Global service
and solutions.
 Agile Global solution has upper management who actively oversights during all
engagements.
 Agile Global solution follows industry’s best methodology and best practices.
 Agile Global solution believes in strong Global recruiting and training engine.
 Agile Global solution has the right mixture of industry as well as technical expertise.
 Agile Global solution believes in flexible delivery approach.
 Agile Global solution believes it has the ability to conduct extensive project management.

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 Agile Global solution gives priority to customers and it assimilates and captures customer’s
critical business in greatest details possible to produce the best quality solutions.
 Agile Global solutions understand customers’ vision and meet their vision with the help of
time to market and internal resources.
 Agile Global solution believes in using relevant technology, proven processes and best
practices.
 Agile Global solution aims to deliver positive customer experience every time through
 Agile Global solution aims to deliver flawless execution and cost effective execution.
 Agile Global solution believes that timely delivery of project within project constraints.
 Agile Global solution believes in continuous support to the customers
 Agile Global solution believes in empathizing with users.
 Agile Global solution produces quality custom solution to meet specific customer needs
(Agileglobalsolutions.com. 2019).
5-LEAN CUSTOMER
In simple words, an ideal lean customer would be a customer who is particular about its
product. Lean customers like their product on time or immediately. The reason Agile Global
solution needs and follows lean management principles are for they have a majority of lean
customers. They want the value that do not mean cheap. It is only the feeling of getting more
than what they pay. Also, the product bought by them or the service should be as promised. The
reason today, lean management exists is due to the lean customers. They have the capability to
bring change in the way a company operates. In order to meet their demands, the companies need
to shift their method of operating into lean operation (Maskell, Baggaley and Grasso 2016).
When a customer has an view, it is needed to be squared with the internal record in order to

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apply changes. Moreover, when one company do not change into a lean enterprise, the lean
customers find another company that has shifted into lean operation. It is no more surprising that
every business wants to achieve Global recognition. The nature of customer and supplier
relationship is only getting complex with modern technology and modern methods. Customers
aim to trade something in order to get something. In most of the situations, the relationship
between customer and supplier is defined by the flow of money. Often, even though customer
gets a product or service without paying and that specific exchange did not have any money,
there is an exchange of information. The information exchanged is that enables a transaction
down the road after the relationship is cultivated. The displayed exchange of money displays the
relationship between a supplier and a customer. One of the main reasons for lean to become
famous and compelling is that the focus is on the value stream. A typical view of the customer is
the one that has been discussed above. It is usually the external person or any other organisation
that is working with own organization (Nicholas 2015). However, often the term gets confused
with internal context. When a customer has an opinion, it is needed to be checked with the
internal chequebook in order to apply changes. The changes should be checked thoroughly as a
customer might list ten of the changes as per their convenience. However, it is the organisation
has to analyze and make only the possible and required changes. For a lean internal customer, the
downstream employee, the amount of value that is possible to provide is the question of reason.
When the knowledge of exchange is pinpointed by the customer, the value is hard to decide. For
several people, it becomes too much of a psychological stretch when spending is without
something of value needs to be spent.

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6-CONCLUSION
As discussed above, lean thinking is a profoundly a transformation of the way the
organisation operates. The principles of lean thinking consist of continuous improvement in
business, respect for people that includes clients, employees and stakeholders, relentless focus on
delivering customer value and many other things. Lean management is an approach that aims to
run an organisation that supports the concept of improvement in a continuous process. It is a
long-term approach in order to work in a systematic way. The concept of lean leadership has
become widely known in this era. Although companies are targeting for the practices of lean
management, it is important first to understand the concept of lean leadership. It aims to achieve
small incremental changes in order to improve quality and efficiency. Agile Global Solution, Inc
is a Global business and IT solutions provider that was founded in 2003. The company holds it’s
headquartering in Folsom, California, united states. Agile Global solution follows the lean
leadership strategy that involves a systematic procedure. The project in Agile Global solution
involves plan, quality, finance, honesty, strategy and team spirit. These are the essentials of
Agile Global solution’s project execution. The entire process is a method of excelling at the job
it performs. There has an implementation of factors that are different from the traditional
methods and that makes the company grow faster than the way usually does for a typical start-
up.
In the end, the conclusion can be made that Agile global solution has developed a
systematic approach to achieve its goal. The approach involves the principle of lean
management. Therefore, it is not doubtful that the company will reach its target or the goal of
being the best solution provider by the year 2020 since The Company also dedicate itself into
lean management.

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