Goals for Stevens District Hospital, Part 2

This document discusses additional goals for Stevens District Hospital that support its mission and vision. It includes an analysis of how these goals align with the organization's objectives and provides milestones and criteria for measuring progress. The goals discussed include financial or economic goals, legal or regulatory goals, and risk or quality management goals.

Goals for Stevens District Hospital, Part 2
HCS/499 Version 4
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University of Phoenix Material
Goals for Stevens District Hospital, Part 2
For Part 2 of the Goals for Stevens District Hospital assignment, you will use the same format you used in Week Three. In this assignment, you will identify 3
additional goals that support the mission and vision of the hospital. For each goal, you will write a 260- to 350-word analysis based on your review of the data
provided in the Steven’s District Hospital strategic planning scenario and your SWOT analysis.
Financial or Economic Goal
Identify a clear, actionable, and measurable financial or economic goal for the organization that clearly supports the mission and vision.
Analyze how this goal supports the mission and vision of the hospital.
Explain how you would measure progress toward the goal.
 Discuss milestones necessary for progress.
 Discuss the criteria you would use to measure that the goal was completed.
Copyright © 2017 by University of Phoenix. All rights reserved.
To increase the profitability up to 5% within the next 5 years.

Goals for Stevens District Hospital, Part 2
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Legal or Regulatory Goal
Identify a clear, actionable, and measurable legal or regulatory goal for the organization that clearly supports the mission and vision.
Analyze how this goal supports the mission and vision of the hospital.
Copyright © 2017 by University of Phoenix. All rights reserved.
In this regard, there are two milestones that the organization must imply in order to achieve the above mentioned goal. Therefore, the milestones
are,
1. To appoint new family practice physician
2. To evaluate the existing financial framework more efficiently.
As far as the first milestone is concerned, it can be stated that the purpose of appointing more family practitioners is based on the increasing g
demand in the market. It is also associated with the process of increasing the revenue turnover with rendering more health care facilities for the
patients. According to the research of Yuen and Thai (2017) it can be argued that the role of the customer care is considered to be one of the
major factor for the increase in the revenue and financial stability for the organization. As Baumann et al. (2017) opined that the customers or the
clients are the major factor for delivering more financial stability within the organization. Based on this understanding, it can be stated that it will
be a strategic advantage for the Stevens District Hospital to focus on the satisfaction of the patients. As a matter of fact, it is also resembled with
the practice of developing the brand image of the hospitals so that the patients feel confident to visit and checkups.
It is also important to procure a better financial framework for the organization in order to perceive every aspects in-depth. In the research
of Churet and Eccles (2014) it was seen that the inefficiency of the financial report would have a fatal impact on the continuous development of
the organization. As Tschopp and Huefner (2015) mentioned that the financial report played a significant role in expanding the profitability of the
organization. It leads the company to the right path of development and the management also able to acknowledge the possible risk factors in case
of finance. In response to this, it can be stated that Stevens District Hospital requires a monthly financial report so that the management can
understand the financial strengths and weaknesses in a systematic process.

Goals for Stevens District Hospital, Part 2
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Explain how you would measure progress toward the goal.
 Discuss milestones necessary for progress.
 Discuss the criteria you would use to measure that the goal was completed.
Copyright © 2017 by University of Phoenix. All rights reserved.
To formulate an ethical medical care practice for the development of the patients.
In order to develop an ethically sound medical care practice for Stevens District Hospital it is important to set some milestones and working
accordingly. Therefore, the milestones are as follows,
1. Respecting the government regulation.
2. Maintaining confidentiality related to patients’ information
It can be stated that ethical consideration is considered to be one of the major aspect for the development of better patient care facility with
proper understanding of the regulatory framework provided by the government. In the article of Francer et al. (2014) it was argued that the legal
consideration and framework will facilitate an ethical practice for the organization. Moreover, Morgan and Ensor (2016) articulated that it is
important for the organizations to follow the existing legislative set up so that it can deliver ethically positive organizational activities. In this
regard, the effective measure will be figured out in terms of the following the standards of service as prescribed by the law. As a matter of fact, it
can be argued that the organizational monitoring process and following the specific rate of the regulation will be considered as the criteria for
measure.
Simultaneously, maintaining confidentiality regarding the patient details is also identified as an important ethical factor for the healthcare
facilities. As Matusitz and Spear (2014) argued that preventing the data of the client details has to be maintained with paramount importance
because the sensitivity of the information and its impacts could be dangerous for the future of the patient. In addition to this, through the article of
Dheensa, Fenwick and Lucassen (2016) it can be stated that keeping the details of the patient health is one of the basic ethical activities that the
healthcare facilities must provide. In this context, keeping the documentation secured is highly essential for Stevens District Hospital. The
digitization of the documents should be safeguarded through malware protection and it is pertinent for the IT department to check the security
specifications all time. Through both those means it will be easier for the organization to set the ethical question tactfully.

Goals for Stevens District Hospital, Part 2
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Risk or Quality Management Goal
Identify a clear, actionable, and measurable risk or quality management goal for the organization that clearly supports the mission and vision.
Analyze how this goal supports the mission and vision of the hospital.
Explain how you would measure progress toward the goal.
 Discuss milestones necessary for progress.
 Discuss the criteria you would use to measure that the goal was completed.
Copyright © 2017 by University of Phoenix. All rights reserved.
To check the quality of services provided to the patients in a half-yearly basis.
In this context, there are two milestones that Stevens District Hospital has to follow in order to facilitate the quality of service effectively.
Therefore, the milestones are as follows,
1. Increase the HCAHPS score
2. Provide a feedback option for the patients and their family.
In order to increase or develop the HCAHPS score, it is important to put more focus on the satisfaction of the employees. In this context,
Hachem et al. (2014) asserted that the HCAHPS score is highly important in the healthcare organization in order to develop the image of the
organization effectively. Moreover, it can be stated that the patient satisfaction should be of top priority for the healthcare organization and in this
context, there are some measures that the institution has to follow. For an instance, Chen et al. (2014) advocated that the patients’ perception of
nurse courtesy assessment is played a pivotal role in the process of increasing the score in HCAHPS. As a matter of fact, the more the HCAHPS
score is increased it will facilitate more strategic advantage in the process of high competitiveness into the market. It is also associated with the
goal of Stevens District Hospital to ensure the effectiveness of the organization.
On the other hand, Mehra et al. (2015) mentioned the basic requirement to maintain the quality of service or product in a business
organization for managing the satisfaction of the customers. Based on this understanding, it can be argued that the patients are considered to be an
asset for a healthcare organization. As a result of that it becomes so obvious for the organization to provide more effectiveness into the patient
safety and satisfaction (Murante et al., 2014). Therefore, it is obvious for the organizations to generate a feedback form in order to ensure the
quality of services that they provided. It is more of a business purpose of the healthcare organizations to foster better services and maximize the
patients. From that point of view, it is also important for Stevens District Hospital to generate feedback forms in order to check the service
quality.

Goals for Stevens District Hospital, Part 2
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References (format using correct APA guidelines)
Copyright © 2017 by University of Phoenix. All rights reserved.
Baumann, C., Hoadley, S., Hamin, H., & Nugraha, A. (2017). Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated
by perceptions of regulation and stability in steady and volatile markets. Journal of Retailing and Consumer Services, 36, 62-74.
Chen, J., Koren, M. E., Munroe, D. J., & Yao, P. (2014). Is the hospital's magnet status linked to HCAHPS scores?. Journal of nursing care
quality, 29(4), 327-335.
Churet, C., & Eccles, R. G. (2014). Integrated reporting, quality of management, and financial performance. Journal of Applied Corporate
Finance, 26(1), 56-64.
Dheensa, S., Fenwick, A., & Lucassen, A. (2016). ‘Is this knowledge mine and nobody else's? I don't feel that.’Patient views about consent,
confidentiality and information-sharing in genetic medicine. Journal of medical ethics, 42(3), 174-179.
Francer, J., Izquierdo, J. Z., Music, T., Narsai, K., Nikidis, C., Simmonds, H., & Woods, P. (2014). Ethical pharmaceutical promotion and
communications worldwide: codes and regulations. Philosophy, Ethics, and Humanities in Medicine, 9(1), 7.
Hachem, F., Canar, J., Fullam, M. A., Andrew, S., Hohmann, S., & Johnson, C. (2014). The relationships between HCAHPS communication and
discharge satisfaction items and hospital readmissions. Patient Experience Journal, 1(2), 71-77.
Matusitz, J., & Spear, J. (2014). Effective doctor–patient communication: an updated examination. Social work in public health, 29(3), 252-266.
Mehra, T., Seifert, B., Bravo‐Reiter, S., Wanner, G., Dutkowski, P., Holubec, T., ... & Spahn, D. R. (2015). Implementation of a patient blood
management monitoring and feedback program significantly reduces transfusions and costs. Transfusion, 55(12), 2807-2815.

Goals for Stevens District Hospital, Part 2
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Swot analysis
Strength Opportunity
 Efficient organizational structure to deal with the emergency and
sensitive cases.
 Putting emphasis on the patient satisfaction.
 Clear mission and vision statement to maximize customers.
 Willingness to expand the organization through attracting more
customers.
 Bring positive changes into the organizational framework.
 Ensure the safety and security of the patients on a top priority.
 Increase the number of physicians to procure a better quality of
service.
 Implement urgent care center to provide better services to
patients.
 Improve emergency department in the existing healthcare facility.
Weakness Threat
 Intense competition in the healthcare market.
 Decrease in the average patient visit.
 Lack of technological implication in the medical care.
 Decreasing rate of HCAHPS score.
 Hike in annual expenses in compare to last year.
 High market pressure from the competitors.
 High increase in the expenses in compare to the rate of increase in
the patients.
 Recruiting more employees and practitioners in order to ensure
the effectiveness of the organization.
 Putting emphasis on providing quality service to the patients.
Cite 4 peer-reviewed, scholarly, or similar references to support your assignment.
Use correct APA in-text citation guidelines and include references above.
Click the Assignment Files tab to submit your assignment.
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