System Analysis and Design: Development of an Information System in Golden North Ice Cream making Company of Australia

This article discusses the development of an Information System in Golden North Ice Cream making Company of Australia. It includes the identification of the problem, quantifying project approval factors, risk and feasibility analysis, and project environment establishment.

Running head: SYSTEM ANALYSIS AND DESIGN
System analysis and Design: Development of an Information System in Golden north Ice Cream
making Company of Australia
Name of the student:
Name of the university:

1SYSTEM ANALYSIS AND DESIGN
Table of Contents
1. Identification of the problem.......................................................................................................2
Vision document..........................................................................................................................2
2. Quantify project approval factors................................................................................................4
a. Break down of the estimated time for the project completion.................................................4
b. Summary of the development cost..........................................................................................6
c. Summary of the estimated annual reporting cost.....................................................................6
d. Cost benefit analysis................................................................................................................7
i. Anticipated benefits..............................................................................................................7
ii. Provide an estimated annual benefits..................................................................................7
3. Perform a risk and feasibility analysis.........................................................................................8
a. Determining organizational risk and feasibility.......................................................................8
b. Evaluate technological risks and feasibility............................................................................8
c. Assess resource risks and feasibility........................................................................................9
d. Identification schedule risks and feasibility............................................................................9
4. Establish the project environment.............................................................................................10
a. Tools and software to be used for developing the system.....................................................10
b. Description of the work environment....................................................................................11
c. Description of the processes and procedure to be used.........................................................12
5. Schedule the work......................................................................................................................13
a. Provide a work Breakdown Structure....................................................................................13
b. Gantt chart showing the WBS project...................................................................................13
References......................................................................................................................................18

2SYSTEM ANALYSIS AND DESIGN
1. Identification of the problem
Vision document
Introduction
Golden North is an Australia based ice cream making company headquartered in
Laura. This company produces ice cream and from the physical store they sell the quality food
products to the consumer. In this new era of technology, where most of the business
organizations have started using online service Golden North Company does not have any
such automated data management system. In order to gain maximum commercial profit and
more consumers from throughout Australia currently Golden North is willing to implement an
Information System (IS). The total budget estimated for the project is $50,000 and also the
total time allotted for the successful accomplishment and implementation of Information
System is around 6 months. The budget structure developed for the Information System (IS)
development project is designed along with a project Work Breakdown Structure (WBS).
Problem description
Due to lack of usage of proper technology the selling and buying structure of the
company is lagging behind. Though, the essence and flavor of the ice cream they produces are
enough unique from the other production companies but due to lack of service capabilities
they are facing commercial flaws. As the numbers of consumers are increasing it is becoming
difficult for them to manually manage the system.

3SYSTEM ANALYSIS AND DESIGN
Design of the Information System
System operator
Interface
System administrator
Interface
System analyst
Web enabled client
Central Database Management System
Other client side
Other analytical componentsAdministrative plug in tools
Transaction engine
Business logic engineAdministrationSystem operation
Handler Daemon
External interface
External Interface
System capabilities
The system is capable to take orders from the clients, record the orders and
sequentially deliver services to the clients within estimated time. The customers can pay
online through debit card and net banking. The information System can store huge set of
record. Within less time data can be accessed and stored as well.
Expected benefits
It is expected that with the successful implementation of the Information system the
company will be able to grab more numbers of consumers throughout Australia. Both online
as well as offline services they will be able to serve to their consumers. Though, after

4SYSTEM ANALYSIS AND DESIGN
immediate implementation of the design the profit is not expected rather after three to four
years of it is expected that high rate of profit will be experienced.
2. Quantify project approval factors
a. Break down of the estimated time for the project completion
IS development schedule 16
days
Sat 5/5/18 Mon
5/28/18
Project initiation 6 days Sat 5/5/18 Mon
5/14/18
Analyzing current situation of Golden North Ice cream
producing company
6 days Mon
5/7/18
Mon
5/14/18
Scope statement development 6 days Mon
5/7/18
Mon
5/14/18
Designing project objectives 2 days Mon
5/7/18
Tue 5/8/18
Information system development requirements gathering 5 days Mon
5/7/18
Fri 5/11/18
Information system development requirements analysis 6 days Mon
5/7/18
Mon
5/14/18
Defining work process 1 day Mon
5/7/18
Mon 5/7/18
Conducting Internal meeting 5 days Mon
5/7/18
Fri 5/11/18
Milestone 1: Statement of Work Submission 0 days Sat 5/5/18 Sat 5/5/18
Project planning phase 9 days Sat 5/5/18 Thu
5/17/18
Resource planning 6 days Mon
5/7/18
Mon
5/14/18
Communication planning 5 days Mon
5/7/18
Fri 5/11/18
Risk management plan development 9 days Mon
5/7/18
Thu
5/17/18
Identifying required hardware 8 days Mon
5/7/18
Wed
5/16/18
Identifying required software 6 days Mon
5/7/18
Mon
5/14/18
Functional requirement identification 7 days Mon
5/7/18
Tue
5/15/18
Non-functional requirement identification 6 days Mon
5/7/18
Mon
5/14/18

5SYSTEM ANALYSIS AND DESIGN
Milestone 2: Project statement report 0 days Sat 5/5/18 Sat 5/5/18
Project design phase 16
days
Sat 5/5/18 Mon
5/28/18
Information system design outlining 5 days Mon
5/7/18
Fri 5/11/18
Prototype development 6 days Mon
5/7/18
Mon
5/14/18
Prototype analysis 10
days
Mon
5/7/18
Fri 5/18/18
Simulation 16
days
Mon
5/7/18
Mon
5/28/18
Coding 10
days
Mon
5/7/18
Fri 5/18/18
Modeling 6 days Mon
5/7/18
Mon
5/14/18
System aggregation 5 days Mon
5/7/18
Fri 5/11/18
Milestone 3: Implementation of Information system 0 days Sat 5/5/18 Sat 5/5/18
Project testing phase 12
days
Sat 5/5/18 Tue
5/22/18
Unit testing 10
days
Mon
5/7/18
Fri 5/18/18
Integrated testing 12
days
Mon
5/7/18
Tue
5/22/18
Acceptance testing 10
days
Mon
5/7/18
Fri 5/18/18
Monitoring and project control 10
days
Mon
5/7/18
Fri 5/18/18
Verification 5 days Mon
5/7/18
Fri 5/11/18
Validation 6 days Mon
5/7/18
Mon
5/14/18
Milestone4: Project testing phase completion 0 days Sat 5/5/18 Sat 5/5/18
Project closure 3 days Sat 5/5/18 Wed
5/9/18
Final document presentation 3 days Mon
5/7/18
Wed 5/9/18
Stakeholder signoff 2 days Mon
5/7/18
Tue 5/8/18
Post maintenance program for the Information System 3 days Mon
5/7/18
Wed 5/9/18
Milestone5: Completion of project closure phase 0 days Sat 5/5/18 Sat 5/5/18

6SYSTEM ANALYSIS AND DESIGN
b. Summary of the development cost
Project Cost-
Benefit
Analysis
project
analysis
variables
Expected
project
discount
5.00%
Project annual
profit
$
80,000
.00
Total annual
profit
$
24,000
.00
Project
Development
Cost
$
225,00
0.00
Year of
Project
0 1 2 3 4 5 TOTA
LS
Economic
profit
$15,0
00.00
$
25,000.
00
$
3,000.0
0
$
3,000.00
$
4,000.0
0
$
4,000.0
0
Rate of
discount
1.000
0
0.9524 0.9070 0.8638 0.8227 0.7835
PV profit $15,0
00.00
$23,809
.52
$2,721.
09
$2,591.5
1
$3,290.
81
$3,134.
10
Benefits from
PNV
$15,0
00.00
$
38,809.
52
$
41,530.
61
$
44,122.1
3
$
47,412.
93
$
50,547.
04
$
50,547
.04
c. Summary of the estimated annual reporting cost
one time $(225,

7SYSTEM ANALYSIS AND DESIGN
project
COSTS
000.00
)
Net recurring
cost
$0.00 $
(24,000.
00)
$
(24,000.
00)
$
(24,000.
00)
$
(24,000.
00)
$
(24,000
.00)
project
discount rate
1.0000 0.9524 0.9070 0.8638 0.8227 0.7835
recurring cost
for PV
$0.00 $
(22,857.
14)
$
(21,768.
71)
$
(20,732.
10)
$
(19,744.
86)
$
(18,804
.63)
net cost from
PV
$(225,
000.00
)
$
(247,85
7.14)
$
(269,62
5.85)
$
(290,357
.95)
$
(310,10
2.81)
$
(328,90
7.44)
$
(328,9
07.44)
Total NPV $
(278,3
60.40)
Total Return
of Investment
-
0.8463
d. Cost benefit analysis
i. Anticipated benefits
 Golden North will be able to grab more consumers
 The competitive advantage will be increased
 The annual cost structure will deliver commercial revenue to the company
ii. Provide an estimated annual benefits
It is expected that if an Information System is designed with $50,000. Then the annual
benefit that can be experienced will be around

8SYSTEM ANALYSIS AND DESIGN
3. Perform a risk and feasibility analysis
a. Determining organizational risk and feasibility
Different types of organizational risks are there such as strategic risk, operational risk,
compliance risk, reputational risk etc for which the success and revenue structure of the
companies can be negatively impacted. The entire strategic business structure of Golden North
can be affected due to this reason. It is known to all that successful business strictly requires
comprehensive as well as well structured thought-out business plan. If the structure of the
company strategy becomes less effective then automatically the company will struggle for that.
The reasons for such kinds of changes may involve technical changes, powerful new entry of
strong market level competitors, and extreme cost of the raw materials.
In order to gain feasible outcomes it is necessary for the company to prioritize all the
organizational risks and developing proper strategies accordingly for resolving them. In order to
operate the Information System (IS) on job technical training should be arranged for the system
development team.
b. Evaluate technological risks and feasibility
Technical risks can be faced during the development and implementation phase for
Information System. It may happen that proper software license is not adopted then it will be
little difficult to run all the system application accurately. Not only this but also security is
another concern for the Information System (IS) development project. Due to lack of security
financial or personnel information can be hacked or misused by the unwanted users.
In order to mitigate the technical risks proper encryption mechanism is required to be
adopted by the system developers of Golden North. It will not allow any external unwanted users

9SYSTEM ANALYSIS AND DESIGN
to access information from the server. Even the information transition channel will also be
secured from access.
c. Assess resource risks and feasibility
In order to reduce work pressure from the development team members the large project is
segmented in small parts and for each of the part skilled and experienced resources are allotted.
If any fault is identified in allocating resources then the expected outcome of the activity will be
interrupted. Risks may occur in cost estimation and resource outsourcing.
In order to resolve this specific resource level risks it is necessary for the Golden North
ice cream making company to allocate accurate resources for the specific activities based on their
skills and knowledge capability. In addition to this, proper reward structure should also be
designed to keep the team members engaged to their job roles.
d. Identification schedule risks and feasibility
If proper project schedule is not designed then it will negatively impact the assigned
project budget also. With the development of the Work Breakdown Structure (WBS) the
complexity of each and every activity should be calculated and based on that the time structure
must be allotted. If the resources fail to complete the specific activity within time then the
estimated cost for that activity will increase. On the other hand, if the project is found to be
completed before the allotted time period then it will help them to obtain commercial revenue.
For resolving these kinds of issues it is required for the company to allot time for the
specific activity based on their complexity at the project initiation phase. It includes timely
accomplishment of each of the project phase within a timely manner.

10SYSTEM ANALYSIS AND DESIGN
4. Establish the project environment
a. Tools and software to be used for developing the system
in order to develop the information system for Golden North ice cream making company
the different types of methods in terms of tools and software are elaborated in the below table:
Phases Types of methods Type of tools
Business processing and
project initiation phase
Accurate business modeling,
technical process modeling,
process work flow model,
activity structure
Proper work flow modeling
tools, statement of work
(SOW), business modeling
tools and simulators
Project planning phase Brain storming of both the
project manager and the
project team members,
interview, design techniques
and requirement gathering
GDSS, requirement
engineering tools and CSCW
Project design phase (system
analysis and design)
Structured modeling, data
modeling, mapping from
various high level
programming language,
version control and
professional object oriented
analysis
Interface design tools, code
generators, verifiers and
performance analyzers
Project monitoring and control Reverse engineering for Reporting and documentation

11SYSTEM ANALYSIS AND DESIGN
phase version control and accurate
configuration management
tools, project status report,
progress report
Project closure phase Stakeholders signoff Project status report
In order to develop the Information System (IS) the software tools those will be required
include traditional tools, support tools, personal information management tools, programming
tools a purpose tools as well. Collectively it can be said that for the development of the
Information System application software and system software both are required. One of the most
popular IDE software package from Microsoft Visual’s studio adoption will be helpful for the
company.
b. Description of the work environment
It is necessary for the company to provide a healthy working environment to the project
manager and project team members so that they can deliver cent percent of their efforts for the
Information System development project. A healthy working environment can effectively boost
up the rate of quality productivity. If the development tem feel engaged to their job roles then
they will surely give quality work. Instead of signing contract to another consultancy an internal
Information System development team has been created by the company for the development of
the Information System (IS). The other components that are to be designed by the project team
members include setting out of clear staff management policy, encouragement for the
development of managerial responsibilities, team building.

12SYSTEM ANALYSIS AND DESIGN
c. Description of the processes and procedure to be used
For designing the Information System development project different company follows
different process and development procedure. In case of the Golden North Company the specific
development method that will be followed in iterative waterfall model. The iterative waterfall
model is consists of five different phases such as initiation, planning, development, monitoring
and control and final implementation or closure. At the project initiation phase the statement of
Work (SOW) should be prepared and based on that only the project will take progress
accordingly. At the planning phase the details planning requirements will be arranged properly.
It is expected that the planning must contain all the basic project requirements. In addition to
this, for designing the Information System (IS) prototype all necessary licenses should be taken
in the project development phase. With a final project documentation report the approval for the
project will be signed from the project manager himself.

13SYSTEM ANALYSIS AND DESIGN
5. Schedule the work
a. Provide a work Breakdown Structure
Schedule for the Mobile
app development
Project initiation phase
Statement of work
development for the
project
Stakeholder
identification
Resource
identification for the
Mobile app
development of
Golden North
Budget estimation
for the mobile app
Start off meeting
Milestone
1:Submission of
Statement of Work
Project planning phase
Developing project
road map
Documenting
project team
members
Stakeholder
interconnection and
resource negotiation
Business rules
identification
Technical resource
for mind mapping
Milestone 2:
Completion of the
project planning
phase
Project design phase
Designing prototype
Mobile app
simulation
Graphical User
interface design
Application
programming and
coding
Integrated testing
Acceptance testing
Milestone 3:
Submission of the
final design of the
Information System
project monitoring and
control phase
Process control
Change
management
request
Project scope creep
analysis
Project
documentation
Monitoring project
work details
Milestone 4:
Implementation of
change management
program (if required)
Project closure phase
Stakeholders signoff
Final project
document
submission
Post maintaining
plan for the
information System
Milestone 5:
Successful
completion of the
project
Figure 1: WBS for the subsystem (mobile app development) for Golden North
(Source: created by author)
b. Gantt chart showing the WBS project
WBS Task Name Duration Start Finish Predecessor
s
Resource
Names
0
Schedule for the
Mobile app
development
180 days Tue 5/8/18 Mon 1/14/19
1 Project initiation 24 days Tue 5/8/18 Fri 6/8/18

14SYSTEM ANALYSIS AND DESIGN
phase
1.1
Statement of work
development for the
project
5 days Tue 5/8/18 Mon 5/14/18 Project manager
1.2 Stakeholder
identification 5 days Tue 5/15/18 Mon 5/21/18 2
business
analyst, Project
manager
1.3
Resource
identification for the
Mobile app
development of
Golden North
6 days Tue 5/22/18 Tue 5/29/18 3 Project manager
1.4 Budget estimation
for the mobile app 4 days Tue 5/22/18 Fri 5/25/18 3 Finance
manager
1.5 Start off meeting 8 days Wed 5/30/18 Fri 6/8/18 4,5 business analyst
1.6
Milestone
1:Submission of
Statement of Work
0 days Fri 6/8/18 Fri 6/8/18 6 operation
manager
2 Project planning
phase 36 days Mon 6/11/18 Mon 7/30/18
2.1 Developing
project road map 12 days Mon 6/11/18 Tue 6/26/18 7 system
developer
2.2 Documenting
project team members 10 days Wed 6/27/18 Tue 7/10/18 9 operation
manager
2.3
Stakeholder
interconnection and
resource negotiation
8 days Wed 7/11/18 Fri 7/20/18 10 operation
manager
2.4 Business rules
identification 9 days Wed 7/11/18 Mon 7/23/18 10 business analyst
2.5
Technical
resource for mind
mapping
5 days Tue 7/24/18 Mon 7/30/18 11,12 system designer
2.6
Milestone 2:
Completion of the
project planning
phase
0 days Mon 7/30/18 Mon 7/30/18 13 Project manager
3 Project design
phase 89 days Tue 7/31/18 Fri 11/30/18
3.1 Designing
prototype 20 days Tue 7/31/18 Mon 8/27/18 14 system designer
3.2 Mobile app
simulation 25 days Tue 8/28/18 Mon 10/1/18 16 system
developer
3.3 Graphical User
interface design 20 days Tue 8/28/18 Mon 9/24/18 16 system
designer, coder

15SYSTEM ANALYSIS AND DESIGN
3.4
Application
programming and
coding
16 days Tue 10/2/18 Tue 10/23/18 17,18 application
programmer
3.5 Integrated testing 18 days Wed 10/24/18 Fri 11/16/18 19 system tester
3.6 Acceptance
testing 10 days Mon 11/19/18 Fri 11/30/18 20 system tester
3.7
Milestone 3:
Submission of the
final design of the
Information System
0 days Fri 11/30/18 Fri 11/30/18 21 system
developer
4 project monitoring
and control phase 17 days Mon 12/3/18 Tue
12/25/18
4.1 Process control 2 days Mon 12/3/18 Tue 12/4/18 22 Finance
manager
4.2 Change
management request 3 days Wed 12/5/18 Fri 12/7/18 24 business analyst
4.3 Project scope
creep analysis 5 days Mon 12/10/18 Fri 12/14/18 25 operation
manager
4.4 Project
documentation 6 days Mon 12/10/18 Mon
12/17/18 25 Project manager
4.5 Monitoring
project work details 6 days Tue 12/18/18 Tue 12/25/18 26,27 system designer
4.6
Milestone 4:
Implementation of
change management
program (if required)
0 days Tue 12/25/18 Tue 12/25/18 28 operation
manager
5 Project closure
phase 14 days Wed
12/26/18 Mon 1/14/19
5.1 Stakeholders
signoff 5 days Wed 12/26/18 Tue 1/1/19 29 Project manager
5.2 Final project
document submission 6 days Wed 1/2/19 Wed 1/9/19 31 operation
manager
5.3
Post maintaining
plan for the
information System
3 days Thu 1/10/19 Mon 1/14/19 32 system
developer
5.4
Milestone 5:
Successful
completion of the
project
0 days Mon 1/14/19 Mon 1/14/19 33 Project manager

16SYSTEM ANALYSIS AND DESIGN
Figure 2: Gantt chart for the subsystem (mobile app development) for Golden North
(Source: created by author)
This subsystem developed for the Golden North is focused on the Mobile application.
Though, a website is also planned to be designed to give the users a more user friendly platform
to the consumers. The Work Breakdown Structure (WBS) of the project is comprises of five
different phases in terms of initiation, planning, design, monitoring control and project closure.
With the help of the WBS the project manager will be able to keep track on project progress. The
total time duration including the start date, finish date and also the resources that are allocated

17SYSTEM ANALYSIS AND DESIGN
for the different activities are also shown in the Gantt chart. It is the responsibility of the
resources to complete their allotted job roles within estimated time and budget frame. Besides
this for obtaining project approval all the project problems should be identified while planning
and monitoring the project. Additionally, while testing the project with specific validation and
verification factors it is necessary for the development team to consider the generated feedback
according from the internal development team.

18SYSTEM ANALYSIS AND DESIGN
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