Governance and Change in Digital Business: City West Water scenario
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Added on  2023/06/04
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This article discusses the governance and change in digital business with a focus on the City West Water scenario. It covers topics such as the Gateway Review Process, COBIT5, and Change Management. The article also includes a RACI chart and a communication plan.
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Running head: GOVERNANCE AND CHANGE IN DIGITAL BUSINESS Governance and Change in Digital Business: City West Water scenario Name of the student: Name of the university:
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1GOVERNANCE AND CHANGE IN DIGITAL BUSINESS Answer to question 1: Gateway Review Process a. The gateway which should have identified the issues The gateway which should have identified the issues includes the building phase of the release program of the project. There should have some the Performance Measurement tools and techniques those may effectively identify the project complexity and the performance of the team members (Marchewka 2014). Apart from this, another way is also there which project timeline and governance bodies are. Again, the poorly managed project status should have to be well ornamented and organized so that the ERP can implement accurately. b. Explain the purpose of the selected gateway Different gateways are there those may response positively against the negative impact and issues of the case project. Among the gateways the most effective gateway that has been selected includes proper communication approach. With the help of professional communication the project head will be able to share their ideas with the rest of the project team members. the issues with lack of expertise and system understanding can be completely minimized with the help of professional meeting minutes and communication matrix (Todorovićet al.2015). This is somewhere related to the responsibility of the project team members. If the responsibilities of the project team members are professionally served then the issue of the project assumptions and objectives will met the requirements. Its relation with the issue The main purpose of selecting this gateway is to identify the project related issues and their negative influence in the future success of the project (Niaziet al.2016). With an
2GOVERNANCE AND CHANGE IN DIGITAL BUSINESS investigation by CWW it has been investigated that the communication among the team members are not that much effective so that the pitfalls could have been identified. b. Description on the purpose of Business case gate Issue identified through this gate With the help of this chosen gateway the communication level issues and the intra organizationalconflictissuescouldhavebeenidentifiedaccordingly.Duetopoorlevel communication at the early project phase, the vendor’s requirements and its relationship with the stakeholders are not matched properly. Justification on the answers The nominated case project deals with the Arrow program which involves a business wide transformation for migrating most of the operational, functional core businesses of city west water. The net expenditure estimate for the successful implementation of the business project is more than $50 Million that requires approval from the treasure. In order to make sure that the business of city waste water project is functionally successful proper cost benefit analysis is required to be performed by the project head and the rest of the project team members (KerznerandKerzner2017).Theprojectiswillingtodeliverfinancialsystem,asset management system, customer billing, environmental services as well as business strategies and planning accordingly. After considering the enterprise context it is defined that, ethics, culture, management style, business plan, risk appetite are the different factors that should have to be considered by the project team members to avoid industry issues. The IT components are needed to be
3GOVERNANCE AND CHANGE IN DIGITAL BUSINESS improved to resolve the service the service level errors. Based on contractual requirements the business innovation, quality and the values are to be considered. Answer to question 2: COBIT5 a. Optimization of service delivery cost, align and their aim for creating customer process In order to meet the project objectives with lesser numbers of issues the project manager should have focused more on the timeline, cost structure, and project alignment with the preliminarily set objectives (Binder 2016). The commercial ICT level issues can be completely resolved by setting a professional communication between the project manager and the project manager. The aim of the City Waste Water Arrow programming is to deliver asset management, strategies and planning to deliver customer billing and financial management to the consumers. In order to implement such system within estimated time and cost a feasibility study should be performed (Verzuh 2015). The design complexity will be minimized and the operation and system functionalities will become more focused towards the objectives. b. RACI chart ActivitiesProject managerHR managerFinance managerSystemdesigner and developer Developing successful business strategies RICA
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4GOVERNANCE AND CHANGE IN DIGITAL BUSINESS Businesstimeline preparation ARCI Business governingbody development ICAR Projectscope statement planning RCAI Hiringexpertise for the project ARCI Procurement planning ICAR Projectstatus report designing CRAI Riskmanagement plan CARI Communication management plan RCAI c. Project meeting minutes Guidance to illustrate the answers The total cost estimated for the project was not developed after making a feasibility study. As a result the project is facing issues with overrunning cost and overrunning time frame. After identifying these issues, the project committee has decided to develop a new business case
5GOVERNANCE AND CHANGE IN DIGITAL BUSINESS alongside (Marcelino-Sádabaet al.2015). The expected final program cost for the project was $122 Million which exceeded the estimation. Answer to question 3: Change Management a. The way through which the issues are related to the Queensland Government Success Factor The Queensland Government is strictly committed to support the members of the Defense Force of Australia within the Queensland Public sector. This committee is facing major challenge as soon as the service will be applied for the civilian instead of the members of the ADF. This project also fails to meet their preliminary objectives within the estimated 6 months of time frame which lead to overrunning project cost. In case of the City West Water project also issues are being identified regarding the governance process and governance bodies also. The identified major error related to the City West Water project was delay thus, proper streamlining reporting as well as approval processes are important to make the process effective and efficient at the same time (Todorovicet al.2015). Complex operating IT models are to be consider by the project managers so that the IT quality service problems can be mitigated accordingly (Niaziet al.2016). It is expected that, further changes related to business agility and innovation capabilities are the major success factors that may assist the risk management plan with high business commitments. b. Development of communication plan Purpose ofFrequencyMeetingInvolvedImpactMedium
6GOVERNANCE AND CHANGE IN DIGITAL BUSINESS communicationtimestakeholders Tosharethe projectscope and objectives Weekly11AM- 2:00 PM (2 hours) Project managerand theproject team members HighEmail, face to facemeeting and presentation Aboutteam allocation At the project initiation phase 12 PM (for 2 hours) Project managerand theproject sponsors HighEmail, face to facemeeting and presentation Regardinginter organizational conflicts Planning phase 1 PM – 3 PM Project managerand HR manager HighEmail, face to facemeeting and presentation Aboutthe projectdesign and development details Monthly3PM-4 PM Project manager, system designer developerand system tester HighEmail, face to facemeeting and presentation Business strategies Monthly12pm-4 PM Project managerand thebusiness analyst MediumEmail, face to facemeeting and presentation
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7GOVERNANCE AND CHANGE IN DIGITAL BUSINESS Project governing process Weekly12PM-4 PM Project managerand theproject team members MediumEmail, face to facemeeting and presentation