Governance, Ethics, and Sustainability

Running Head: Governance, Ethics, and Sustainability
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NATIONALAUSTRALIA BANK
Governance, Ethics, and Sustainability
4/22/2019

Governance, Ethics, and Sustainability 1
Contents
Introduction......................................................................................................................................2
Code of conduct for NationalAustralia Bank..................................................................................3
Discrimination.................................................................................................................................4
Exploitation......................................................................................................................................4
Corruption........................................................................................................................................5
Dishonest.........................................................................................................................................5
Fraudulent Behavior........................................................................................................................6
Whistleblower protection.................................................................................................................7
Enforcement.....................................................................................................................................7
Conclusion.......................................................................................................................................8
References........................................................................................................................................9

Governance, Ethics, and Sustainability 2
Introduction
In Australia, there are many financial institutions but the National Australia Bank is the fourth
largest. The Bank has the headquarter in Melbourne, Australia and was founded in 1982. The
Australian Bank earns the higher revenue by doing a large number of the activities of the
customers, capitalization and the earnings (Short, et al., 2012). To maintain the consistency and
the accuracy in the Bank has committed that they will follow all the ethical things and makes the
environment socio-economic. The Banks' beliefs that there should be a proper code of conduct
adopted in the company so that the honesty, integrity, fairness, respect can be maintained. This
report major emphasis on the certain code of conducts which is required for the proper
functioning of the company.
For taking the effective decisions in the company, it is important to follow the code of conduct,
as it is the guide or the reference, which clarifies the values, standards and principles. Code of
conduct helps in maintains the relationship between the customers, clients and the vendors of the
company. Code of the conduct clarifies the mission of the company and articulates in the desired
manner (Hassan, et al., 2014). Code of the conduct encourages ethics and teaches the employees
how to deal with the ethical manner with the customers and the clients.

Governance, Ethics, and Sustainability 3
Code of conduct for National Australia Bank
The code of the conduct of the National Australian Bank outlines the standards of the ethical and
the responsibility conduct, which is expected from every employee, directors, consultants and the
contractors. In the business environment, it is important to treat equally to the customers and the
employees with respect and dignity. Code of the conduct of the National Australian Bank beliefs
that they manage the conflicts of the interest, act with the integrity, honesty, and fairness, they
meet with all the regulatory and legal obligations and also keep the information confidential and
private (Booth and Whelan, 2014).
However, due to some past years, the company is facing some issues through which the revenue
has declined. The major issue is related to the online infrastructure and with the mobile app, as it
was not correctly displaying the balances according to internet Banking. The customers are
getting the problem in their debit and credit card. Therefore, the Bank decided to convert their
technology in the more reliable and efficient manner so that the customers can rely on the Bank.
The major reason for the transformation is cloud technology. Many complaints were coming
from the customers and the online Banking was also failing so the Bank decided to make the
proper code of the conduct so that integrity and honesty can be maintained in the organization.