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Graphic Rating Scale - Assignment

   

Added on  2021-04-17

9 Pages1315 Words298 Views
Running head: GRAPHIC RATING SCALE 1 GRAPHIC RATING SCALE Name Institutional Affiliation

GRAPHIC RATING SCALE 2GRAPHIC RATING SCALEA graphic rating scale is a performance evaluation method where vital traits and behaviors of anyemployee are listed. The list developed helps employers quantify the performance of theiremployees by rating each staff member against the given traits.[CITATION mba17 \l 1033 ]The rating scale can use traits like ethics, communication skills, ability to resolve conflicts,reliability and leadership skills.[CITATION Ing18 \l 1033 ]Rating is usually done a scale of one to five. The scale includes 1.Non-Existence-This refers to a careless worker with repeated mistakes.2.Average-The work is sometimes unsatisfactory.3.Good-The work done acceptably with minimal errors.4.The very Good-The employee is reliable, with good quality work.5.Excellent-The work done is of high quality with very minimal errors.A good rating scale should:1.Clearly define the traits.2.It should be behaviorally constructed.3.Ambiguous traits of honesty and loyalty should be avoided.4.The traits should be relevant to the behavior in question.Advantages1.The method is user-friendly and easy to comprehend.2.It provides standardized comparison criteria for evaluation.3.The behaviors can be quantified making the appraisal exercise easier.

GRAPHIC RATING SCALE 3Disadvantages1.The method does not understand employee strengths effectively. The people in questionhave diverse characteristics, yet these quantify to a similar score.2.Perception errors cause incorrect rating. For example, stereotyping and halo effect.3.The judges have a different perception of behaviors which could lead to errors injudgment.4.Rating is difficult because it is tricky to rate behaviors to either excellent or good becausethe scale does not clarify the ideal behaviors.5.It is hard to identify average employees.A RETAIL SALES ASSOCIATEThese employees offer services like helping out a customer to find hard to place products oritems, persuade a person to buy whatever they are selling. They also process the transactionusing cash registers and keep track of all the money in the retail outlets.They work everywhere including grocery stores, at car showrooms and even department stores.Retail sales associates need to be polite, friendly and outgoing because they will meet difficultpeople to convince to buy. They should have full knowledge of the products they are selling.[CITATION Tor18 \l 1033 ]Examples of traits used in the Graphic Rating Scale.The ability to multitask - This is where the associate can do many activities at a given timesimultaneously.

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