Importance of Group and Organizational Communication in Personal and Professional Life

Business communication
Reflection

Group communication
Group communication refers to any kind of interpersonal communication that takes place among
a group of 3 or more people. We all come across group communications very frequently in our
personal as well as professional lives. Group communication is highly important as it brings
about effective coordination in a group as well as leads to a transparent flow of information
(Brink & Costigan, 2015). During all my previous experiences in group communication, I
noticed various conflicts. These conflicts occur because different people come together to work.
This course has been an immense learning experience for me. I have understood the importance
of being patient and allowing everyone to participate rather than simply being concerned with
my personal point of view.
I have always had strong opinions on subjects and issues. Therefore I tend to become aggressive
during group communications. I have also been given the feedback that I don’t allow everyone to
speak but continue to focus on my point. Through this course, I have learnt that I must change
this habit and become more polite yet assertive. Respect for other team members is very
important in a group communication (Karanges, Johnston, Beatson & Lings, 2015). I have also
learnt that communication can be a onetime event but what is important is to build a deep and
meaningful relationship with the people while communicating with them. This will also ensure
that conflicts are also being resolved patiently and effectively.
When I begin my career in any organization, I am sure I will face various opportunities and
situations which would require me to work with different teams. I am sure my learnings from
this course will help me in my professional life by improving my communication skills. Group
communication is also very important to ensure that organizational tasks assigned to the group
are achieved more effectively. If the group does not communicate effectively, then it will be
difficult for them to work together. This will not only impact their performance but will also
adversely impact the organizational culture and environment.
Group communications can often lead to conflicts. This is predominantly because every group
communication requires an honest communication and an equal participation from all the group
members. It is imperative that all the important information is circulated to every person in the

group. Therefore the means of communication must be mutually decided. I also learnt that
people of a group must encourage everyone to have an equal participation in the group. People in
a group must make sure that they use simple language and vocabulary that is understandable to
all. The group should also follow an open feedback mechanism where every person in the group
can provide an honest feedback to any person from the group. Everyone must also be encouraged
to take these feedbacks constructively.
When I look back, I have been a part of various group communications. Today, I am sure that if I
were a part of any group communication, I would learn from my experiences of the past and
ensure that my communications are more effective and transparent. I will also be a lot more
patient and listen carefully to other team members with due respect for their opinions and point
of views. Now when I engage in group communications with my friends I try to apply my
learnings from this course. I also try to be better prepared for a communication by having enough
subject knowledge.
I also have one question about the course. There are few people who by nature extremely
introvert. They may have brilliant insights but they often shy away from communicating. How
can I encourage them to speak and make them feel comfortable to speak in a group? Overall my
experience in this course has been that of immense learning and growth and I am sure that the
lessons from this course will continue to help and guide me through my future endeavors.
Organizational communication
Organizational communication involves any kind of communication that takes place within the
organization. This is important to all organizations. Organizational communications is effectively
used to transfer information throughout the business, manage employee relationships, set
organizational goals, convey organizational duties & responsibilities and provide feedback to
employees (Shockley-Zalabak, 2014). Organizational communication plays a very important role
in managing organizational conflicts as well as ensuring the right expectation setting between the
employee and the employer.
Through this course I have learnt a lot of things about organizational communication. I have
learnt the importance of the subject as well as its practical usage in the business. Through this