Impact of Motivation on Employee Performance at Workplace
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This research focuses on analyzing the impact of motivation on employee performance at the workplace. It examines the concept of motivation, the role of managers, different theories of motivation, and factors affecting motivation. The study also includes a case study on Apple Inc. to provide practical insights.
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Table of Contents Title:.................................................................................................................................................1 Introduction......................................................................................................................................1 Literature Review.............................................................................................................................3 Research Methodology....................................................................................................................5 Data Analysis and Interpretation.....................................................................................................6 Conclusion and Recommendation.................................................................................................15 Conclusion............................................................................................................................15 Recommendation..................................................................................................................15 References......................................................................................................................................17 Appendix........................................................................................................................................19
Title: Impact of motivation on the performance of employees at workplace. Introduction Overview of the Research The existing study initiates to analysing the significance of motivation in increasing performance of employees at workplace, therefore, motivation mainly refers as the key aspect which has direct impact over developing the performance of employees at workplace. Motivation mainly performs a crucial part in each type of business and motivation provides an appropriate way to the businesses to run their operations in right manner and attain their desire objectives (Cherian and Jacob, 2013). In today’s modern business environment the primary objective of a business is to fulfilling their own and business desires and for this business and its management are concern over motivating employees at workplace. Therefore, motivation is mainly effective in developing individual employee morale of contributing their significant efforts in the growth of business (Güngör, 2011). In this present investigation work, Apple Inc is the chosen organisation, thus it is a large American multinational technology business which has its headquarter is in Cupertino, California. The company mainly operates in designing, develops and selling consumer electronic, computer software and online services at global level. Therefore, the company is founded in the year of 1976 by the potential efforts if Steve Jobs, Steve Wozniak and Ronald Wayne. Thus the company is having around 137000 employees who are contributing their efforts in the growth and success of the business. Moreover the key motive of the business is to motivating their employees by providing them effective opportunities, rewards, appraisal and so on, thus motivation of employees may result in increasing the operations of employees at workplace (Montoro‐Sánchez, Soriano, Zhou and Zhang, 2011). Rationale of the Research The study into practical implementation is based on determining the impact of motivation on the performance of employees at workplace, thus it is a wide research area which belongs from academic writing and helps in developing the personal and profession knowledge in relation to the selected investigation area (Lăzăroiu, 2015). The potential intention of conducting this analysis is that it is an important area in the context of business and plays an important role in the growth and success of business, thus motivation is a major issue as employees at 1
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workplace are facing the issue of motivation and the study has provide the insight out knowledge regarding motivation. Research Aim To examine the significance of motivation in increasing performance of employees at workplace. A case study on Apple Inc. Research Objectives To develop understanding in relation to the concept of motivation and the key role performed by the manager at workplace. To identify the theories of motivation that are effective in the context of business. Toanalysethepotentialdifferentbetweencontenttheoryandprocesstheoryof motivation. To evaluate the effectiveness of John Holland theory of personality on the motivation of employees at workplace. Research Questions What is the concept of motivation and the key role performed by the manager at workplace? What are the key theories of motivation that are effective in the context of business? What is the potential different between content theory and process theory of motivation? What the effectiveness of John Holland theory of personality on the motivation of employees at workplace. 2
Literature Review Literature review is defined to be the important area of an investigation as it is effective in developingdetailedtheoreticalframeworkwhichhelpsrenderingdetailedunderstatingin relation to a specific area. This section mainly provides detailed analysis with the support of secondary sources like books, journals, articles and so on. As per the views expressed by Dagmar Recklies, 2014, motivation is defined to be an inspiration which helps to apply the employees knowledge and skill for the development and progression of the business.Motivation is also refers as the psychological procedure which is effective in developing will of people to conduct business operations with more collaboration and enthusiasm. Therefore, it recognised to be the important function of management which is imperative in increasing the performance of employees at workplace and may lead the business in attainment of growth and success (Yoo, Han and Huang, 2012). In the context of an organisation, motivation is prior to be considered by the managers as the manager of a business iseffectiveinmotivatingemployeesatworkplaceanddeveloptheirperformancelevel. According to the opinion stated by Kristine Tucker , 2020, managers are recognised to be the key aspect of business who leads the operations of business in right manner to reaching at key objectives, thus managers are performing assorted role in motivating employees like Creating fair working system, analysing employees motivation need, Assigning accurate task to the right employees,Strengthening the workforce of business and so on. Thus these are the key role which are mainly performed by the managers at workplace. In the context of business, the primary obligation of a manager is to motivating employees at workplace with the help of providing them suitable guidance and benefits which are effective for them in increasing their morale of working. As per the opinion stated by Stacy Zeiger, 2019, motivation is defined to be the factor which evaluates the grounds for engagement in a specific behaviour through an individual. Therefore, in another words, motivation can be defined as the state of mind, which is filled by the enthusiasm and energy which assist an individual to work in a specific way to attain selected business objectives. There are assorted key theories of motivation like Hertzberg’s Two-Factor Theory, Maslow’s Hierarchy of Needs, Hawthorne Effect and Expectancy Theory, thus these are the key theory which are mainly implemented by the businesses to motivate their employees at workplace. Maslow’s theory is mainly based an individual’s need, thus it is mainly stated that 3
humans are encouraged through needs that are available in the hierarchical order through basic to higher order needs such as physiological, security, affiliation, esteem and self actualisation. On the other side, Herzberg theory is mainly based on absence of hygiene factors, which may involve pay, job security, working conditions and interpersonal relations among others that would lead to dissatisfaction and their presence does not lead to motivation . In addition to this expectancy theory represents that employee'smotivationis a results of how much a person is willing to gain reward and the assessment which the likelihood that the effort will assist to expected performance and the belief that the performance will lead to reward. As per the opinion analysis of Gheethu Maria Joy, 2016, content and process both are the key theory for motivating employees at workplace and widely implemented by the business at workplace, thus content theory is mainly relay upon the reason for changing the human needs rapidly while process theory is mainly focuses on the psychological processes which may affect motivation in relation to the expectations objectives and opinion in relation to equality. John Holland theory of career choice mainly maintains that in selecting an individual, career or prefers jobs where they can be surrounded by the other who are exactly like them . This, this is the effective theory which is being implemented by the businesses in respect to developing the personal traits of people and use them in regards to developing the operations of the business. 4
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Research Methodology Research methodology is recognized to be an important area of an investigation as it is definedastheplanandprocedurewhichprovidesasystematicdirectiontothewhole investigation to overcome the issue in appropriate manner(Leung and et. al., 2011). therefore this section is mainly in compasses over multiple applications which on needs to be selected by the research and as per their understanding regarding the information that are accumulated in the research those the suitable applications of this present research are associated as under: Type of investigation: This section of research is mainly based on qualitative and quantitative research days as the selection of methodology is the fundamental recognition of a researcher to assist an investigation in right manner(Gardner, Wright and Moynihan, 2011). In the present investigation work quantitative research has been implemented by the researcher as it defined to be the most appropriate source which is effective in executing detailed analysis over the area of analyzing the appropriateness of motivation in increasing the performance of employs at work place. in increasing the performance of employs at work. Data Collection Tools: Data collection is refers to be the most effective source which is imperative in providing suitable way to gather appropriate information. Thus this section is mainly based on primary and secondarysourcesofdatacollection(Kampf,HitkaandPotkany,2014).Inthepresent investigation work data has been gathered through both primary and secondary aspects that, primary research is effective in gathering first hand data via the support of executing survey with the suitable execution of questionnaire. On the other hand, literature review is being executed via thesupportofsecondarysourcessuchasbooks,journals,publishedarticlesandsoon (Kuranchie-Mensah and Amponsah-Tawiah, 2016). Data Sampling: Data sampling is mainly of probabilistic and non-probabilistic sampling tools, thus in the context of this present research project researcher has implement probabilistic tool as in this sample has been select at random basis and for this particular analysis 30 respondents has been select to gather valuable information (Conchie, 2013). 5
Data Analysis and Interpretation This section of research is mainly effective in evaluating and interpreting the information in suitable manner thus in this existing research work, data has been analysed via the support of implementing thematic analysis as it is the most effective tool for evaluating data (Gunasekara, 2018). Frequency Table Q1) Do you have an appropriate understanding in regards to the concept of motivation in the context of business? Frequency Yes28 No2 Q2) According to you, motivation is imperative for a business to increase employees performance? Frequency Yes29 No1 Q3) As per your view, what key roles are mainly performed by the managers at workplace? Frequency Motivating employees15 Creating fair working system5 Assigning accurate task5 Strengthening the workforce5 Q4) According to you, what are the key theories of motivation that are significant in the context of business? Frequency Hertzberg’s Two-Factor Theory6 Maslow’s Hierarchy of Needs15 Hawthorne Effect theory5 Expectancy Theory4 Q5) As per your opinion, among the following which one is the most appropriate theory of employees motivation within workplace? Frequency Content Theory Motivation7 Process Theory Motivation20 6
Cognitive Theory of Motivation3 Q6) As per you opinion, what are the key factors that are affecting motivation at workplace? Frequency Organisational Climate8 Leadership style7 The structure of the work.7 The reward System8 Q7) As per you view, John Holland theory of personality development is effective for increasing the performance of employees within Apple Inc? Frequency Yes27 No3 7
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Thematic Analysis Theme 1) The individual having an appropriate understanding in regards to the concept of motivation in the context of business. Q1) Do you have an appropriate understanding in regards to the concept of motivation in the context of business? Frequency Yes28 No2 Interpretation As per the detailed analysis of the graph it has been evaluated that, 28 out of 30 people are having an appropriate understanding in regards to the concept of motivation in the context of business and remaining people are not in favour with the same. 8
Theme 2) Motivation is imperative for a business to increase employees performance. Q2) According to you, motivation is imperative for a business to increase employees performance? Frequency Yes29 No1 Interpretation According to the detailed analysis of the project it has been interpreted that, 29 out of 30 people are in favour with the statement that motivation is imperative for a business to increase employees performance, thus as per their view, motivation is effective in developing the operations of business and remaining people are not in favour with the same as per their opinion motivation is not much imperative for a business to increase employees performance. 9
Theme 3) There are assorted key roles that are mainly performed by the managers at workplace. Q3) As per your view, what key roles are mainly performed by the managers at workplace? Frequency Motivating employees15 Creating fair working system5 Assigning accurate task5 Strengthening the workforce5 Interpretation Intheexistingexplorationwork,thestudyhasbeenexecutedovertheareaof determining the different key roles that are mainly performed by the managers at workplace, thus the study has been executed among 30 respondents and out of that 15 are in favour of motivating employees, 5 are go with creating fair working system, another 5 are go with assigning accurate task and leftover people are in favour of strengthening the workforce. 10
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Theme 4) There are different key theories of motivation that are significant in the context of business. Q4) According to you, what are the key theories of motivation that are significant in the context of business? Frequency Hertzberg’s Two-Factor Theory6 Maslow’s Hierarchy of Needs15 Hawthorne Effect theory5 Expectancy Theory4 Interpretation As per the descriptive analysis of the project it has been evaluated that there are multiple theories like Hertzberg’s Two-Factor Theory, Maslow’s Hierarchy of Needs, Hawthorne Effect theory, Expectancy Theory and so on, that are significant in the context of business, thus these all are implemented by the businesses in respect to developing their performance. 11
Theme 5) Different theory has its own appropriateness in regards to employees motivation within workplace. Q5) As per your opinion, among the following which one is the most appropriate theory of employees motivation within workplace? Frequency Content Theory Motivation20 Process Theory Motivation7 Cognitive Theory of Motivation3 Interpretation From the detailed analysis of the dissertation it is being executed that here are assorted theories that are implemented by the business, thus, 20 out of 30 people are in favour of content theory of motivation as per their viewthis is the most appropriate theory of employee motivation, 7 people are select the option of process theory of motivation and remaining people are go with cognitive theory of motivation. 12
Theme 6) There are different key factors that are affecting motivation at workplace. Q6) As per you opinion, what are the key factors that are affecting motivation at workplace? Frequency Organisational Climate8 Leadership style7 The structure of the work.7 The reward System8 Interpretation As per the evaluation of the survey report it has been identified that here are assorted factors like organisational climate, leadership style, the structure of the work and reward system are affecting motivation at workplace, thus These are the key aspects that influences the motivation of employees and affect the business performance. 13
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Theme 7) John Holland theory of personality development is effective for increasing the performance of employees within Apple Inc. Q7) As per you view, John Holland theory of personality development is effective for increasing the performance of employees within Apple Inc? Frequency Yes27 No3 Interpretation According to the detailed analysis of the project it has been evaluated that, 27 out of 30 people are said that John Holland theory of personality development is effective for increasing the performance of employees within Apple Inc and remaining people are not in favour with the same. 14
Conclusion and Recommendation Conclusion From the detailed Analysis of the project it has been concluded that motivations an important aspect of a business which is effective in encouraging employees at work place and developing their operations which may creating value for the business in enhancing their performance and operations (Coker, B. L., 2011). It is an important aspect for a business which is effective in encouraging employs at workplace and increasing the morale and enthusiasm among employees at work place.According to the data majority of respondents are said that motivation read for a business to increase the performance of employees(Naharuddin and Sadegi, 2013). As per the valuation of the project it has also been analyzed that John Holland theory of personality development is effectively implemented by the businesses for enhancing their personalities skills and characteristics of people at workplace and encourage them to contribute their significant efforts in the growth and success of the company. In addition to this, in the context of business motivation plays vital role in developing the morale of employees working at workplace. Thus, managers and higher authorities and effective role in the success of via encouraging people to contribute their significant effort are in the progression operations of the business. Recommendation The research into consideration is based on analyzing the impact of motivation on the performance development of business; this is the effective academic writing which is imperative in exploring the knowledge of individual. From the valuation project has been recommended to Apple Inc that as a large multinational company it is important for the business to motivate their employs and encourage them to put their potentials in the success of business(Raziq and Maulabakhsh,2015).Asperthedetailsthevaluationoftheprojectithasalsobeen recommended to Apple in that company should implement John Holland theory personality development as it is effective in the terms of business to encourage personal characteristics of a person and use them to enhance the operations of the business. Furthermore as per the valuation of the study it has also been recommended to Apple inc. that, Company and its management should also recognize the need of employs regards to motivation As it is effective in providing suitable motivation measures to the employs and improvise their significant operations.From the 15
analysis of the project it has also been suggested to Apple Inc. that as a wider consumer company, the management and the higher authority of the business should implement suitable measures like incentives, rewards, compensations and so on for the purpose of enhancing the operations of the business(Fang and Gerhart, 2012). . 16
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References Books and Journals Cherian, J. and Jacob, J., 2013. Impact of self efficacy on motivation and performance of employees. Montoro‐Sánchez,Á.,Soriano,D.R.,Zhou,Y.andZhang,Y.,2011.Utilitarianismor romanticism: the effect of rewards on employees' innovative behaviour. International Journal of Manpower. Güngör,P.,2011.Therelationshipbetweenrewardmanagementsystemandemployee performance with the mediating role of motivation: A quantitative study on global banks. Procedia-Social and Behavioral Sciences, 24, pp.1510-1520. Lăzăroiu, G., 2015. Employee motivation and job performance.Linguistic and Philosophical Investigations, (14), pp.97-102. Leblebici, D., 2012. Impact of workplace quality on employee’s productivity: case study of a bank in Turkey.Journal of Business Economics and Finance,1(1), pp.38-49. Naharuddin, N. and Sadegi, M., 2013. Factors of workplace environment that affect employees performance: A case study of Miyazu Malaysia.International journal of independent research and studies,2(2), pp.66-78. Raziq,A.andMaulabakhsh,R.,2015.Impactofworkingenvironmentonjob satisfaction.Procedia Economics and Finance,23, pp.717-725. Fang, M. and Gerhart, B., 2012. Does pay for performance diminish intrinsic interest?.The International Journal of Human Resource Management,23(6), pp.1176-1196. Leung, A.S., Wu, L.Z., Chen, Y.Y. and Young, M.N., 2011. The impact of workplace ostracism in service organizations.International Journal of Hospitality Management,30(4), pp.836-844. Gardner, T. M., Wright, P. M. and Moynihan, L. M., 2011. The impact of motivation, empowerment, and skill‐enhancing practices on aggregate voluntary turnover: The mediating effect of collective affective commitment.Personnel psychology,64(2), pp.315-350. Kuranchie-Mensah, E. B. and Amponsah-Tawiah, K., 2016. Employee motivation and work performance:AcomparativestudyofminingcompaniesinGhana.Journalof Industrial Engineering and Management (JIEM),9(2), pp.255-309. Conchie, S. M., 2013. Transformational leadership, intrinsic motivation, and trust: A moderated- mediatedmodelofworkplacesafety.Journalofoccupationalhealth psychology,18(2), p.198. Gunasekara,V.M.,2018.ImpactofMotivationonExecutiveLevelEmployeesJob performance:AnEmpiricalStudyofListedLeasingCompaniesinSri Lanka.International Journal on Global Business Management & Research,7(2), pp.67-74. Yoo, S. J., Han, S. H. and Huang, W., 2012. The roles of intrinsic motivators and extrinsic motivatorsinpromotinge-learningintheworkplace:AcasefromSouth Korea.Computers in Human Behavior,28(3), pp.942-950. Kampf,R.,Hitka,M.andPotkany,M.,2014.Interannualdifferencesinemployeemotivationin manufacturing enterprises in Slovakia.Communications-Scientific letters of the University of Zilina,16(4), pp.98-102. 17
Coker, B. L., 2011. Freedom to surf: the positive effects of workplace Internet leisure browsing. New Technology, Work and Employment, 26(3), pp.238-247. Online RECKLIES. D. 2014.Motivation – Basic Concepts and Theories.[Online] available through <https://www.themanager.org/2014/12/motivation-basic-concepts-and-theories/> Tucker. K. 2020.What Is Management Leadership's Role in Motivating Employees?[online] Availablethrough:<https://smallbusiness.chron.com/management-leaderships-role- motivating-employees-21896.html> Zeiger.S.2019.TheoriesonMotivationinOrganizationsandManagement.[Online]. Available through:<https://smallbusiness.chron.com/theories-motivation-organizations- management-25221.html> Joy. G. M., 2016.Content Theory and Process Theory of Motivation.[online] Available through:<https://www.linkedin.com/pulse/content-theory-process-motivation-gheethu- maria-joy> 18
Appendix HI6005 Managing Organisations in a Global Environment - Appendix for GroupProject– T1 2020 You should form in a group of 4 students. Please use self-enrolment tool in BB.Note that once you do so, your group members are fixed and cannot be changed. The group size should be 4 only. It is essential that every member makes a significant valid academic contribution to the team result. As you start to work on your group report, you are required to assimilate this Appendix, to be submitted via a link on the UNIT blackboard site in week 8, by Friday 5 pm. What should be included in the appendix? 1.All the group member details-full name, student id numbers, contact phone numbers. 2.The topic chosen for your group project 3.Allocation of the tasks for each member in the group. You may utilise this format for the above: Topic Chosen: Student IDFirst NameFamily NameContact Phone Number Allocated Task(s) 001AbcXyzIntroduction 002DefLmnLiterature Review 003GhiOpqResearch Methodology 004JklRstData Analysis, Conclusion and Recommendation 19
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4.A Gantt chart showing the working plan towards completion of the group project. This chart must have every allocated task, deadlines and dates clearly stated. 20
5.Each student to list at least five references and sources for their chosen part. [Final project must contain these references plus any others that are cited or used]. Student ID Reference s Keytheme/ Reasonfor choosing this? 1.Cherian, J. and Jacob, J., 2013. Impact of self efficacyonmotivationandperformanceof employees. Montoro‐Sánchez, Á., Soriano, D. R., Zhou, Y. andZhang,Y.,2011.Utilitarianismor romanticism: the effect of rewards on employees' innovativebehaviour.InternationalJournalof Manpower. Güngör, P., 2011. The relationship between reward management system and employee performance withthemediatingroleofmotivation:A quantitativestudyonglobalbanks.Procedia- Social and Behavioral Sciences, 24, pp.1510-1520. Lăzăroiu, G., 2015. Employee motivation and job performance.LinguisticandPhilosophical Investigations, (14), pp.97-102. Leblebici, D., 2012. Impact of workplace quality on employee’s productivity: case study of a bank in Turkey. Journal of Business Economics and Finance, 1(1), pp.38-49. Introduction 2. Yoo, S. J., Han, S. H. and Huang, W., 2012. The Literature Review 21
rolesofintrinsicmotivatorsand extrinsicmotivatorsinpromotinge- learning in the workplace: A case from SouthKorea.ComputersinHuman Behavior,28(3), pp.942-950. RECKLIES.D.2014.Motivation–Basic ConceptsandTheories.[Online] availablethrough <https://www.themanager.org/2014/12/m otivation-basic-concepts-and-theories/> Tucker.K.2020.WhatIsManagement Leadership'sRoleinMotivating Employees?[online] Available through: <https://smallbusiness.chron.com/manage ment-leaderships-role-motivating- employees-21896.html> Zeiger.S.2019.TheoriesonMotivationin OrganizationsandManagement. [Online].Availablethrough:< https://smallbusiness.chron.com/theories- motivation-organizations-management- 25221.html> Joy. G. M., 2016.Content Theory and Process Theory of Motivation.[online] Available through:< https://www.linkedin.com/pulse/content- theory-process-motivation-gheethu-maria- joy> 3.Gardner, T. M., Wright, P. M. and Moynihan, L. M., 2011. The impact of motivation, empowerment,andskill‐enhancing practicesonaggregatevoluntary turnover:Themediatingeffectof collectiveaffective commitment.Personnel psychology,64(2), pp.315-350. Kuranchie-Mensah, E. B. and Amponsah-Tawiah, K.,2016.Employeemotivationand workperformance:Acomparative studyofminingcompaniesin Ghana.JournalofIndustrial EngineeringandManagement (JIEM),9(2), pp.255-309. Conchie,S.M.,2013.Transformational Research Methodology 22
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leadership,intrinsicmotivation,and trust: A moderated-mediated model of workplacesafety.Journalof occupational health psychology,18(2), p.198. Leung, A.S., Wu, L.Z., Chen, Y.Y. and Young, M.N., 2011. The impact of workplace ostracisminservice organizations.International Journal of HospitalityManagement,30(4), pp.836-844. Gardner, T. M., Wright, P. M. and Moynihan, L. M., 2011. The impact of motivation, empowerment,andskill‐enhancing practicesonaggregatevoluntary turnover:Themediatingeffectof collectiveaffective commitment.Personnel psychology,64(2), pp.315-350. 4.Coker, B. L., 2011. Freedom to surf: the positive effectsofworkplaceInternetleisure browsing. New Technology, Work and Employment, 26(3), pp.238-247. Raziq, A. and Maulabakhsh, R., 2015. Impact of workingenvironmentonjob satisfaction.ProcediaEconomicsand Finance,23, pp.717-725. Fang, M. and Gerhart, B., 2012. Does pay for performancediminishintrinsic interest?.The International Journal of HumanResourceManagement,23(6), pp.1176-1196. Naharuddin, N. and Sadegi, M., 2013. Factors of workplaceenvironmentthataffect employees performance: A case study ofMiyazuMalaysia.International journal of independentresearchand studies,2(2), pp.66-78. Gunasekara, V. M., 2018. Impact of Motivation on ExecutiveLevelEmployeesJob performance: An Empirical Study of ListedLeasingCompaniesinSri Lanka. International Journal on Global DataAnalysis, Conclusionand recommendation. 23
BusinessManagement&Research, 7(2), pp.67-74. 6.All the correspondence towards working on the group projects must be recorded and submitted as part of this ass, this would include but not limited to emails, WhatsApp messages, USB file exchanges, group discussion, text messages, record of telephonic conversations etc. 7.Details of a minimum of five group meetings held to be provided. Each meeting must be documented in the following format Meeting No. ……: Date ………………….Time …………………… StudentIDNamePoints discussedIf absent state the reason 1. 2. 3. 4. 8. Our group expectations are: The key expectation of the group is to gain appropriate knowledge in regards to the area of research and explore their individual knowledge. 9. We experienced the following challenges during this project: In the execution of the project time is recognised to be the key challenge which is mainly experienced as the give time for this particular project is less in which the suitable execution of project it hard. 10. At the completion of the project we have the following insights: At the completion of the project we have gained a detailed knowledge in 24
regards to the Impact of motivation on the performance of employees at workplace, therefore, the individual has also gained academic knowledge which in turns in creating value in executing investigation in effective manner. 25