Importance of Customer Service for Gym: Retaining Customers

Importance of Customer Service

GYM 1
Contents
Introduction..............................................................................................................................................2
Maintain customer Service to retain customers.......................................................................................2
Survey......................................................................................................................................................3
Face to Face customer service.................................................................................................................5
Phone Customer service...........................................................................................................................5
Key points to cover training session........................................................................................................6
Legislative Requirement..........................................................................................................................7
Conclusion...............................................................................................................................................7
References................................................................................................................................................8

GYM 2
Introduction
Fitness is important for every individual, it keeps human body fit and healthy. To remain fit
the people join gyms and for gyms retention of customers is very essential and for that the
owner/ manager of gym needs to provide best service to their clients. To provide the best
service they need to hire a good and experienced staff who can take responsibility for
providing service to their customers and best quality gym equipment’s. This report contains
the main reason why gym needs to provide best service, also include survey to know desired
level of service, Face to Face and on phone customer service, key point to discussed during
training and legislative Requirement.
Maintain customer Service to retain customers
The member of gym always want few basic facilities and centre of quality control will be, all
the gym equipment’s are harmless, clean and working appropriately. The staff should offer
wipes and hand sanitizer to members to clean the handles before or after use of equipment’s.
The trainer or other staff members should create a service calendar with the help of which
they come to know which machine service date is arrived and make sure that each part of
machine will get serviced (Peter, 2018).
Give new clients or visitors or members a decent first impression by keeping locker rooms
and waiting area safe and clean. Create a cleaning checklist that each member of staff must
follow, sign and date as part of their closing duties.
Keep the staff updated by offering pay for new certification and training courses, or gym can
make rule that they will hire only certified professionals. The owner or manager should brief
the new staff about its membership, classes timing, and product and services details. Conduct