Limitations of Qualitative Research

In this assignment, the student explores the limitations of qualitative research methods, including time consumption, lack of verification of results, and difficulty in investigating causality. The student also discusses how these limitations can be overcome by using quantitative research approaches that provide objective testing and experimentation to support or reject hypotheses. This understanding is crucial for businesses looking to evaluate their digital channels' impact on competitiveness.

HARMFUL IMPACTS OF
USING MOBILE FOR
BUSINESS
TRANSACTIONS

TABLE OF CONTENTS
INTRODUCTION ..........................................................................................................................1
Background of the study ........................................................................................................1
Aim and objectives of investigation.......................................................................................1
Rationale of the study.............................................................................................................2
Timeline..................................................................................................................................3
METHODOLOGY .........................................................................................................................3
Results / Findings ..................................................................................................................5
Descriptive Analysis.............................................................................................................14
RECOMMENDATIONS ..............................................................................................................15
REFLECTION...............................................................................................................................15

Research proposal
Topic: implications of mobile payment technology for UK Small business,A focus on the
dark side
Introduction
Research is defined as the systematic investigation conduct on the specific topic in order
to set facts and reach new conclusions. The objectives of the research is to discover and interpret
facts, application of theories or facts with the intention to reach appropriate solutions.
In present scenario, emergence of digital and other technology as well as mobiles
application or software has bought the big change in business practices. It has also improved the
ways' payment were big made by the Customer to shopkeepers. Evolution of internet or online
banking has provided an organization to provide additional facilities of making digital payment
transfer to customers. Besides the several advantages there are some disadvantages of doing the
transactions through mobile phones is that hackers can easily hack the account of users and can
easily conduct crime. In continuous and dynamic small business organisation such as Talon
Outdoor are often perplexed in the middle of identifying the way to keep adopt the system of
receiving and making payment. As it is very difficult as well as critical task to make decision
related to the using mobile application as the method of making or receiving the payment. As
there is high risk involved in facilitating business transaction using mobiles phones.
Background of the study
It has been identified from the investigation that Zimbabwe was the country in which the
mobile was first used for transferring money. There were the three companies such as Net one,
Tele cell and Eco net Wireless who were providing mobile network services. The objectives of
mobile money transfer services is to assist small business enterprises in minimising the cost of
making payment over a long distance. There are several types of risk involved with the accepting
or receiving payments through mobile applications. Some threats are Compliance is one of the
biggest issues especially for the small medium enterprise like Talon Outdoor. High chances of
frauds related to the accepting payment through mobile applications. It has provided criminal an
opportunity to conduct crime. There are high chances of this type of rise in situation when an
individual or customers use public Wi-Fi , weak passwords and when mobile phone is lost.
There is great requirement of development in the companies who makes mobile
application. Business owner of the small medium enterprise is required to consider several risk
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factor before planning to implement specific technology for receiving and making payments this
strategy will aid firm in eliminating short or long term financial loss. By dark side of utilising the
mobile payment an individual mean the disadvantage of using the mobile application as well as
software for making payment. A scholar want to provide detail about the risk associated with
usage of mobile applications for making commercial transaction.
Research aims and Objectives
Aim - TO develop the understanding about implications of mobile payment technology for UK
Small business,A focus on the dark side
Objectives :
 To understand the concept of mobile payment in context of small medium enterprise.
 To analyse the risk associated with use of mobile for receiving and making payment.
 To measure the level of utilization of mobile money transfer services by small medium
enterprise in their financial transactions
 To suggest strategies which can be adopted the small medium enterprises for improving
the payment services.
Research questions
 What do you understand the concept of mobile payment and its use by small medium
enterprise?
 What are the risk associated with doing the transaction using mobile application or
software?
 What are the counter impact of mobile money transfers in context of small medium
enterprises?
 What are the other techniques or methods for improving the financial transaction by
small medium enterprises?
 What are the dark side of using the mobile devices for making commercial transactions.
Rational of selecting the specific topic for conducting the research
There are several factors which has encouraged scholar to facilitate the research on the
particular subject matters. One of the important variable is less use of mobile devises for making
the business transaction. The another important reason in increase in fraud related to financial
transaction and growth of the mobile banking application. Investigator interest in exploring or
identifying the factors which influence mobile money transfer usage by the small and medium
2

business enterprises. Researcher is also eager for analysing the dark side of the implication of
mobile payment technology for UK Small business. The major rationale behind the conducting
the investigation on specific topic is to develop the understanding about the dark sites of using
the mobile application for commercial transaction.
2. Literature review
Business practices in UK have undergone drastic changes, one of the leading change was
emergence of the information communication technology. Mobile phones have brought
technology that has made great as well as significant effect on several business enterprises.
There are some evidence in several fields of an organisation which include advertisement,
launch of new product , marketing and the payment of bill. As to the authorAchtenhagen, Melin
and Naldi, (2013). use of mobile technology has direct as well as significant impsact on the
financial performance of small medium enterprises. According to the opinion of Giesen,
Riddleberger and Bell, (2010)the telecommunications' industry worldwide has scrambled to
availability to networked computers to mobile devices. As per the view Brown, (2013)of there is
extremely high utilisation of electronic or mobile making services. According to the thinking of
Giesen, E., Riddleberger, E. and Bell, R., (2010) mobile money transfer services also come with
their own counter effects which make small medium enterprises to be in a position not to be
willing to make utilization of these services. Few of the unfavourable consequences come in the
form of charges which are charged by network providers to those who will be conducting
financial transaction using mobile devices. The another issue related to the use of mobile
application for making payment is that there might be delay in payment which may lead to the
conflicts between the two parties which also have adverse negative impact on the reputation of
company. Delay in payments mights have adverse influence on the professional relationship
between two parties. As per the view of Crawford, and Nahmias, (2010) the major risk
associated with implication of mobile phones for making business transaction include security,
effort required, and immediate effects on mood emerged as crucial influences.
According to the thinking of Taylor, S.J., Bogdan, R. and DeVault, M., (2015).The
major advantages of utilising mobile payment app is that it provides ease in facilitating
transaction. By utilising mobile application firm can allow the on line payment facilities to
clients. Mobile payment is a secure way to pay.
3

According to the perception of Achtenhagen, L., Melin, L. and Naldi, L., (2013)the
major cons of using the mobile payment application is that most of the old and low-end
smartphones have some compatibility issues. In addition to this For accepting payments through
mobile devices require some POS hardware which are costly.
Qualitative and quantitative research
Quantitative research methods assists investigator in resolving problems using statistical
data or numbers. In this method of data collection scholar have focus on gathering numerical
figures. Qualitative research methods supports investigator in making suitable decision. In this
research method researcher emphasizes on accumulating qualitative facts. As the present is on
topic implication of mobile payment technology for UK Small business, scholar will use
combination of both method for data collection.
Research methodologies
The current investigation is related to the implications of mobile payment technology for
UK Small business,A focus on the dark side. Investigator in order to collect data or information
has used several methods of the research methodologies in order to produce desired results or
accomplish objectives (Taylor Bogdan and DeVault,2015)
There are following research methodologies will be used by the investigator these are:
Investigation approach:
Research approaches:The research approaches supports scholar in reaching to the conclusion.
By applying the several concepts , theories and models, investigator can easily make appropriate
judgement. Inductive as well as deductive are the two types of research approaches which can be
used by researcher for conducting research and reaching to the appropriate solution. In present
investigation , scholar will use inductive method with qualitative approach which will assists
researcher in preparing questionnaire. This approach has been selected as information in the
investigation is based on the information collected through using questionnaire (Robson and
McCartan,2016)
Research philosophy-It assists scholar in developing the understanding about the topic of the
investigation. Two main Research philosophies are interpretive as well as positivism. I n present
research, researcher will use positivism research philosophies for achieving the desired
objectives.
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Design of research: Explanatory, exploratory , descriptive are some design which can be utilise
by scholar for executing research. In present investigation exploratory research design will be
used by the investigator (Panneerselvam, 2014)
Research type:There are several techniques or methods which can be used for collecting data
these are qualitative and quantitative. Selection of technique or methods of collecting data
depends on sources of information and also nature of subject matter of investigation. In present
investigation , scholar will use qualitative research method for conducting the investigation.
Özerdem and Bowd, 2016. )
sampling: There are various types of sampling technique such as random , purposive, systematic
etc. In the present investigation , researcher will adopt the random sampling method. By utilising
this technique 20 participants has been chosen from within an enterprise. These participants are
working in Talon Outdoor organisation which is small medium enterprise.
Analysis of data or information: Majorly there are two types of data analysis that is qualitative
and quantitative. In present investigation , investigator will use qualitative data analysis under
which transforms data into findings and there is no fixed formula for the transformation (Taylor,
Bogdan and DeVault, 2015)
Justification regarding the selection of mixed approach
The reason for choosing the mixed research is that it provides scholar an ease in
collecting, analysing, storing and interpretation information. The another reason for selecting
mixwd research approach is that scholar by utilising this technique can access fascinating data
by observing routine settings or by discovering casual features in extraordinary settings. In
addition to this the other justification for the same is that mixed research is always influenced by
the individual or investigator personal disposition.s
Tim line for research activities
Task Name Duration Start Finish Predecessors
Research project 70days 6/27/18 6/15/18
Preparation for investigation
procedure 19 days 2/27/18 3/24/18
Choice of topic for 8 days 2/27/18 03/09/18 6
5

investigation.
Identifying and analysing the
problem 6 days 03/10/18 3/20/18 3
Establishing time schedule for
all procedures. 5days 3/21/18 3/24/18 4
Carrying out of Investigation
process. 50 days 3/27/18 06/06/18
Analysing the point of view of
different scholar or authors and
writing literature review
10 days 3/27/18 04/11/18 9
Selecting methodologies for
Research. 15 days 04/12/18 05/03/18 11
Determination or evaluation of
the expenses or costs. 5 days 05/04/18 05/11/18 5
Analysis and interpretation of
data. 17 days 05/12/18 06/06/18 15
Evaluation of Results 9 days 05/12/18 5/25/18 8
Closing of research project 14 days 5/26/18 6/15/18
Providing conclusion and
recommendations 7 days 5/26/18 06/06/18 6
Proper documentation of
results 5 days 06/07/18 6/14/18 5
Submission of report 1 day 6/15/18 6/15/18 1
Data Collection Techniques
There are several techniques or method which can be used for collecting data. These are
interview,questionnaire, observation, target group, documents and group. In present investigation
on the topic the implications of mobile payment technology for UK Small business,A focus on
the dark side, researcher have used two techniques these are questionnaire and personal interview
method. Questionnaire is prepared by the scholar himself. But due to the limited timespan,
6

scholar can not conduct personal interview therefore, scholar has appointed a highly talented and
skilled person for interviewing the participants. The questionnaire form has been circulated via
mail ans well as personally distributed by the scholar. This method of circulating the
questionnaire has been selected as in order to that it has reached to the participants. Other reason
for using this specific technique is to get quick response from the participants (Zumitzavan and
Michie, 2015)
Ways to store and Retrieve data
After collection of the data , it is very much important to store information in appropriate
manner so same can be used in the future as well. Data base management or management
information system can be used for storing the information and information store can be used in
the future as well. Storing the data is important activity in context of the research , as it is very
much essential for scholar to kept the information confidential and prevent the same from misuse
in order to avoid legal obligations. The data or information should be stored carefully and in such
a way that it can be retrieved easily when required in the future (Zoroja and Pejic Bach, 2016)
Sources of Information
Data collection is considered to be an essential part of the research project. Primary data
collection and secondary data collection are two techniques of gathering information. The
present project is based on the study of the implications of mobile payment technology for UK
Small business, A focus on the dark side In the primary data collection, scholar can accumulate
information with the assistance of structured questionnaire. It includes both close and open ended
question relevant to the topic of investigation. In present research, researcher will use both
methods of data collection. In addition to this, interview method will also be used by the
investigator for collecting primary information. Books, journal, articles will be used as the
secondary source of data collection (Stankovska, Josimovski and Edwards, 2016)
Ethical consideration and Implication
When conducting the research or investigation, special consideration and extra efforts has
been put by the scholar in order to obtain complete as well as reliable information from the
participants. All the participants were informed about the purpose of the investigation. Some data
or information has been taken from the secondary sources such as journal, article, but data has
not been copied. Scholar has collected much quantity of data or information from the primary
7

sources using the appropriate techniques such as questionnaire and personal interview.
Investigator has not created any kind of pressure or force when interviewing the participants.
8

Research Project
INTRODUCTION
Background of the study
The increase in utilisation of mobile application has majorly affected the payment of
products or services made by an organisation. Emergence of digital technology has led to the
major change in payment system. Mobile payment facility provided by many of the companies
has encouraged as well as positively influenced customers or shoppers to make online purchase.
It has provided customers as well as business entities an ease in transferring funds, but at the
same time, use of mobile wallet facilitating financial transactions involve high risk. Utilisation of
mobile application for making as well as receiving payment has led to increase in security
concerns in context of possibility of someone intercepting with firm's payment information. The
implications of mobile payment technology for UK Small business, a focus on the dark side is
kept so that use of mobile apps is expected to contribute in mitigating payment fraud. Purpose of
report is to develop the understanding about disadvantages of utilizing mobile payment
application for financial business transactions.
Earlier, the monetary business transactions were made only through bank account.
Business owner or finance manager used to visit bank for making transactions or for transferring
funds. But the changes in technology have brought major development in method of making or
receiving payment. Earlier, facilitating business transactions was considered to be a lengthy
procedure. But emergence of mobile banking application has provided various opportunities to
customers as well as companies an ease in making business transactions. But at the same time, it
also brought the major risk for organisation such as threat of financial losses .It has been made
challenging for the firm to keep their financial record confidential. Use of mobile apps by an
organisation has also given rise to security issues. Many companies are facing difficulty in
controlling the cash flow.
Aim and objectives of investigation
Title- Harmful impacts of using mobile for business transactions
Aim of the study: To analyse the negative side of utilising mobile application for facilitating
business transactions by small and medium sized enterprises in United Kingdom
Objective of conducting investigation:
9

 To develop the understanding about different issues related to use of mobile payment for
facilitating business transactions
 To identify the risks associated with receiving or making payment using mobile banking
apps
 To analyse the negative side of using mobile application or other digital technology for
processing business transactions
 To compare the traditional and modern payment channel in order to select the best, safe,
and secure mode for transferring funds.
 To analyse the way new comers to arena of mobile payments ensure having adequate
knowledge as well as understanding of several regulatory framework related to payments
 To determine way mobile banking can work better for the benefit of an organisation.
 To suggest the strategies which Talon outdoor company can bring for improvement in
payment system.
 To recommend the strategies which can be implemented by firm in order to avoid the
risks of financial losses
Research Questions
How to develop understanding related to different issues whiles using mobile for payment?
What are the risks associated with receiving or making payment using mobile banking apps?
What are the negative side of using mobile application or other digital technology for processing
business transactions
What suggestions can be provided as a strategy that can be implemented by firm.
Rationale of the study
Reason for conducting research on this topic is to analyse all causes that majority of
small medium enterprises have stop using mobile banking application for facilitating business
transactions. In addition to this, the other reasons for selecting specific topic for investigation is
to analyse the scope of mobile payment. Increase in frauds and hacking are the two factors which
have encouraged researcher to facilitate investigation in order to find solution to the specific
problem.
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Timeline
Activity/Week 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Preparation of research content
Setting aim and objectives
Background of investigation
Selection of research methodologies
Gathering of information
Data analysis
Presentation and interpretation of
information
Conclusion as well as
recommendations
Submission of draft report
Making amendment according to
recommendations
Final Submission of the document
METHODOLOGY
Research design: It is defined as a complete strategy which one chose for integrating the
various components of study. Research design assists scholar in addressing the problem. Among
various research designs there is explanatory, exploratory, descriptive and experimental
11

(Silverman, 2016). Scholar will use descriptive design in the present study. Reason for selecting
specific design is that descriptive research design assists scholar in developing an understanding
as well as explaining a phenomenon. Descriptive research design provides complete description
of selected scenario.
Research approach: It is considered to be a plan which is created by researcher on the
basis of various assumptions. Research approach is generally used by the scholar when
collecting, analysing and interpreting information. Three types of approaches which can be used
for investigation are quantitative and qualitative (Taylor, Bogdan and DeVault, 2015). Choice of
research approach is completely based on the nature of problem. In the present investigation,
investigator will use qualitative approach. Reason for selecting this approach is that it justifies
question of determining perceived value of the scenario (Kumar, 2014). Qualitative research
approach can be utilised for getting the answer of various questions in research. It also increases
the generalizability of outcomes.
Research philosophy: It includes the belief of different people or philosophers about the
way several activities should be executed during investigation. Investigation philosophy assist
researcher in addressing the problem and also, supports scholar in identifying solution to specific
issue. Interpretative as well as positivism are mainly two philosophies which can be utilised for
conducting study (Özerdem and Bowd, 2016). In the present research, researcher will use
interpretvism research philosophy. The reason for selecting this specific philosophy has been
selected as positivism research philosophy is mainly concerned with reality.
Data collection: Both primary as well as secondary sources which have been used in
present study for procuring several facts relevant to the topic of investigation (Daudt, van Mossel
and Scott, 2013). Some secondary sources from where information has been gathered are books,
journals, articles, etc related to harmful impact of using mobile. Interviews and questionnaire
have been used as the methods for gathering information directly from participants as a primary
sources. (Brown, 2013).
Sampling: It is considered to be a statically process conducted by scholar for selecting
the sample of few participants from a wide population (Flick, 2015). Among various sampling
techniques, scholar has used random sampling technique for selecting the sample of 20 people.
Data analysis: It is defined as procedure of refining the information collected during the
investigation procedure. In present study, scholar has used qualitative technique for analysing the
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data (Rose, 2016). The qualitative technique is utilised by scholar in investigation as it focuses
on providing the conclusion on selected scenario. This can be achieved by applying various
theories as well as principles.
There are various factors which are required to be considered by the investigator when
planning to execute research activity such as access to information, costs, ethical issues, etc.
Access: Some of information during the investigation has been taken from the financial
report of an organisation. Books, journals, magazines and articles have been utilised as
secondary source of collecting the information (Achtenhagen, Melin and Naldi, 2013). There are
different research tools and techniques that have been utilised for collecting the data or
information from both primary and secondary sources.
Ethical issues: When executing the investigation, special consideration and high
initiatives have been taken by researcher in order to obtain complete as well as reliable
information from the contestants. All the respondents were informed about the goals or
objectives of study (Guercini, 2014). Some information as well as facts have been accumulated
from the secondary sources such as journals and articles but data has not been copied
(Zumitzavan and Michie, 2015). Researcher has gathered much quantity of data from primary
sources using the suitable techniques such as questionnaire and personal interview.
Cost: Cost of are the significant part in the research. It is also essential to be considered
when planning to utilise the mobile application for making business transactions. It is required
by manager in Talon outdoor to have focus on identifying new and secure way of facilitating
business transactions (Stankovska, Josimovski and Edwards, 2016). As activity will allow
company to reduce the risk of fraud or financial loss. It is important for manager in Talon
outdoor to involve cost factor in several plans related to project management. It also identifies
the cost that is associated with implementation or installation of several mobile application for
doing business transactions.
Results / Findings
In the present investigation on topic implications of mobile payment technology for UK
Small business, a focus on the dark side, mixed research techniques has been used for conducting
the study. Mixed research techniques include the combination of both qualitative as well as
quantitative methods (Panneerselvam, 2014). Questionnaire has been prepared by scholar for
13

gathering information or facts relevant to the topic. Questionnaire form consists of few open
ended questions related to the investigation topic.
Stating the important recommendations or advices related to other techniques for improvement
of the financial transaction of small and medium enterprises.
The present study represent a topic with an implications of mobile payment technology
for Small business in UK. A focus on the dark side, Thematic analysis technique is utilised for
presentation of the data or information in most suitable manner (Giesen, Riddleberger and Bell,
2010). Various themes which are based on the data interpreted through findings of questionnaire
have been prepared on the basis of responses provided by respondents during investigation.
Charts, diagrams and graphs have been used in order to make presentation easily understandable
to the user.
THEME 1: Respondents are completely agreed with the statement that using mobile
application for receiving or making paying is not secure.
How much are you agree with the statement
that using mobile application for receiving or
making paying is not secure? Frequency Percentage
 Completely agree 15 75.00%
 Partly agree 2 10.00%
 Not agree 1 5.00%
 Somewhat agree 2 10.00%
TOTAL 20
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Interpretation: It has been analysed that many respondents have stated that they
completely agree with the statement that using mobile application for receiving or making
paying is not secure.
THEME 2: Quick transfer of money is the benefit of utilising mobile for business
transactions.
What is the benefit of utilising mobile for business
transactions? Frequency Percentage
 Customer gets an ease in making payment 5 25.00%
 Quick transfer of money 5 25.00%
 Quickly access of information and account details 6 30.00%
 No benefit 4 20.00%
TOTAL 20
Finding and analysis: It has been acknowledged during the research that out of 20, majority of
respondents perceive that quickly access of information and account details is the benefit of
utilising mobile for business transactions.
15
Completely agree Partly agree Not agree Somewhat agree
0
2
4
6
8
10
12
14
16
Frequency

THEME 3: IT is found out that respondent have a very Little knowledge, about the destructive
consequences of utilising mobile software or application for making business transaction.
How much knowledge you have about the destructive
consequences of utilising mobile software or application for
business transactions? Frequency
 Specific knowledge 4 15.00%
 Depth knowledge 4 !5%
 No knowledge 5 20.00%
 Little knowledge 7 25.00%
TOTAL 20
Finding and analysis: From the report, it has been analysed that out of 20, 5 respondents have
little knowledge about the destructive consequences of utilising mobile software or application
for business transactions.
16
Customer gets an ease in making payment
Quick transfer of money
Quickly access of information and account details
No benefit
0
1
2
3
4
5
6
7
Frequency

THEME 4: Compatibility issues and security problems is the dark side of utilising the mobile
application for business transactions.
What according to you is the dark side of utilising the
mobile application for facilitating business transactions? Frequency Percentage
 High chances of fraud and financial loss. 10 50.00%
 Increase in cost 5 25.00%
 compatibility issues and security problems 4 20.00%
 No dark side 1 5.00%
TOTAL 20
Findings and Analysis: It has been found during the study that there are high chances of fraud
and financial loss has been associated with the use of mobile application for business
transactions.
17
Specific knowledge Depth knowledge No knowledge Little knowledge
0
1
2
3
4
5
6
Frequency
Series2

THEME 5: it was stated by the Respondents that they use the mobile application for making
the payment of office bills, or receiving payment from customers.
Do you use the mobile application for making payment of
office bills or receiving payment from customers? Frequency
 Yes 15 75.00%
 No 5 25.00%
 Sometimes 0
TOTAL 20
Interpretation: It has been found during the investigation that majority of respondents use
mobile application for making or receiving payment which is very risky.
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High chances of fraud and financial loss.
Increase in cost
compatibility issues and security problems
No dark side
0
2
4
6
8
10
12
Frequency

THEME 6: there are High chances of risk when a person use the mobile application for
making the business transaction.
What are the chances of risk when you utilise mobile
application for business transactions? Frequency
 High 12 60.00%
 Medium 6 30.00%
 Low 2 10.00%
TOTAL 20
Finding and analysis- It has been analysed from the above information that there are
high chances of risk when a person utilise the mobile application for making the business
transactions.
19
Yes No Sometimes
0
2
4
6
8
10
12
14
16
Frequency
High Medium Low
0
2
4
6
8
10
12
14
Frequency

THEME 7: IT is very risky when a person sign up the mobile application using the personal
details for making the transactions.
How risky it would be to sign up mobile application using the
personal details for transactions? Frequency Percentage
 Very risky 13 65.00%
 Not at all risky 5 25.00%
 Somewhat risky 2 10.00%
TOTAL 20
Finding and analysis: It has been observed from the information that it would be very much
risky to sign up mobile application using the personal details for business transactions.
THEME 8: Login problems are faced by users of mobile banking
. What issues do you faced while mobile banking ? Frequency Percentage
Login Problem 10 50.00%
Slow Server 5 25.00%
20
Very risky Not at all risky Somewhat risky
0
2
4
6
8
10
12
14
Frequency

Poor application 5 25.00%
Total 20 100.00%
Finding and Analysis- It has been analysed that majority of users faces problem related to
login. This can be due to poor programming.
21
Login Problem Slow Server Poor application
0
2
4
6
8
10
12
10
5 5
Frequency
Percentage

Descriptive Analysis
Interpretation: It has been analysed from the above information that mode for Q1, 4, 5,6 , 7 is 1.
CONCLUSION
It has been concluded from the study that the use of mobile application for business
transaction has dark side. There are high chances of different types of risks associated with the
use of mobile banking apps for making or receiving payment. It has been concluded from report
that compatibility as well as security are the major issues related to utilisation of mobile banking
application for facilitating business transactions. Study has also concluded that mobile payments
have passed e-commerce as the top trends which ash direct as well as significant impact on the
consumer spending. It has been concluded from the report that Talon outdoor company has the
purpose of using the mobile application for transaction is to increase sales. But it has been
identified from the investigation change in use of technology in transaction only has little effect
on sales of firm. Assignment has also concluded that utilising mobile application is not all safe as
well as secure especially for the business.
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RECOMMENDATIONS
Scholar has suggested Talon outdoor company to avoid the use of such risky application
for business transactions. Business entity can utilise secure payment methods for making the
transactions. It is needed by finance manager in a company to develop the understanding or
increase their knowledge about the risks as well as vulnerabilities of utilising the mobile
applications for facilitating financial transactions. The another advice given to Talon outdoor
organisation is to use E- security products as well as services as it will help firm in securing the
financial transactions made digitally or using mobile applications.
Use of E- products or services will help business entity in maintaining the highest level of
performance. It will also aid business entity in eliminating the risk of financial losses. Company
has been suggested to avoid use of mobile application for receiving or making payment as
mobile payments generally not safe by hackers or identity thieves. It has been recommended that
firm can add a debit or credit card to wallet in mobile. The number of card is stored safely via
encryption, it disguises with a code created through an algorithm. Finance manager in Talon
outdoor utilises randomly generated payment tokens as this strategy will help manager in
ensuring that card information is not observed by merchants or wallet providers when business
transactions have been done.
REFLECTION
I have learned a lot and gained knowledge about the use of mobile application for
facilitating business transfection. It have been analysed that the risks associated with using the
mobile application for receiving or making payment. A learning have been made that many
research techniques than I can use for executing research in the future. A understanding have
been developed by me about various research approaches which will help in executing future
investigation's in a systematic manner. By participating in research activity, I have improved my
presentation as well as analytical skills. many new research techniques have been learned by me
which I can utilise for improving the outcomes of investigation. Through effective secondary
research from several articles, journals and other sites data has been gathered within few time
period. Apart from that, cost of conducting research has been saved. Also, with the help of
numerous theories and principles, scholar was able to define effects which were caused by usage
23

of mobile for business transactions. Qualitative approach has provided an effective evaluation of
subject material with deep details.
While conducting the research, I have learnt that qualitative research can only provide
complete description of the problem. This approach has many limitations such as time
consumption, no verification of results and it can be very difficult for investigating causality.
Therefore, quantitative research can be best solution for the investigation. As one formulates a
base for research. It is known as hypothesis, which is needed to be provided right or wrong.
Objective testing as well as experimentation supports or rejects hypothesis.
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