Human Resource Management Report

This report examines the role of Human Resource Management (HRM) in the hospitality industry, focusing on the Blue Bar and Café. It covers financial management, human resource lifecycle, legal and ethical considerations, and departmental integration. The report provides insights into best practices for managing finances, recruiting and retaining employees, complying with relevant legislation, and fostering effective communication and collaboration between departments.

HBT

Contents
INTRODUCTION.........................................................................................................................................3
TASK 1..........................................................................................................................................................3
LO 1 Investigate to manage finance and record transaction......................................................................3
TASK 2..........................................................................................................................................................5
LO 2 Ways of managing human resource lifecycle in the context of HR strategy...................................5
LO 3 Potential impact of legal and ethical consideration in hospitality business.....................................6
TASK 3..........................................................................................................................................................7
CONCLUSION..............................................................................................................................................9
REFRENCES...............................................................................................................................................11

INTRODUCTION
Human resource management (HRM) is the practice of recruitment, hiring, development
and management of the employees of an organization. HRM is often referred to simply as human
resources which is the functional department of the Blue bar and café .This report is presenting
the way to manage finance and transaction to minimise the costs responsibly of the hospitality
industry. This study is investigating the principles of the management and financial performance
for minimization of the cost in the hospitality industry. This report is explaining the assessment
of the Human Resource Management to manage the HR life cycle and human resources strategy.
This report gives the study of the HR life cycle in the hospitality industry and explaining the
recruitment process and method to manage the employees and ways to retain them for the
hospitality industry. The report is explaining the performance management plan for the particular
job profile and informing about the techniques to resolve or minimise the negative behaviour and
to overcome the issue related to the staff retention. This study is also giving the potential impact
of the legal and ethical consideration on the business of the hospitality industry. This report gives
the specific information of the legislation for the hospitality industry.
TASK 1
LO 1 Investigate to manage finance and record transaction
It is very important for the company to keep the track report of the cash, payable. it act as the
written proof . As it is very important to monitor financial performance so that to improve the
result of the hotel as year by year. Also it is important to set the budget of the hotel so that desire
result and goals can be achieve . Also budget should be realistic and that can be easily attainable
by the hotel. Also budget should be plan in the systematic way that it help to increase the sales
and also increase the resources (Radojevic, , Stanisic, and Stanic,, 2015).
There are various measures which help to measure the performance such as innovation measures,
input measures, process measures and output measures .

The principles of double entry system
Double entry system has two aspects first is debit side and credit side, it help to simplifies the
process and it maintain financial records and help the accountant in showing the double effect of
each financial transaction.
The meaning of debit side is increment in assets and increment expense and also decrement in a
liability and decrement in income. On the other hand decrement in assets, decrement in
expenses , increment in a liability and increment in income . On in another words it can be said
that it keeps all the benefit and income and decrement in assets.
Example
Debit Credit
cash $600.00
Account receivable $400.58
Account payable $700
Rent expenses $300
Service revenue
total $1000 $1000
Type of cost
There are various types of cost like fixed and variable costs , direct and indirect costs , product
and period cost and many other type of costs .
Direct cost – Direct cost is the cost which have directly accountable and accurately traced to a
cost objective with little effort. Cost object may be a product, department etc for example
salary , paid material and labor.
Indirect costs – indirect cost are the cost which are not accurately attributed to specific cost
object are called indirect cost. For example cost of depreciation, salaries of supervisors .

Fixed cost – fixed cost are basically independent of output. Theses cost remain constant
throughout the range and cannot change. for example rent, building ,machinery etc.
Variables cost – variable cost is flexible cost which changes every time. they are also known as
mixed costs. for example electricity bill
Product cost – these are the cost which are initially recorded within the inventory asset . for
example direct labor , direct material etc.
Period cost – period cost are basically break into subcategories for selling administrative
activities..
Recommendation
The role of financial management is very essential as to monitoring in achieving positive growth
in the in the business as regular monitoring help the business to regulates and improve the
condition of the business (Ružić., 2015).
TASK 2
LO 2 Ways of managing human resource lifecycle in the context of HR strategy.
The role of human resource lifecycle plays at each stage. It basically a different stages in which
human resource and employees have to go through during their time in the hotel.
HR plays various role in the hotel as it helps in recruiting and also it helps to motivates the
employees and also provide training and develop the employees in order to to work in the
effective and efficient way.
There are mainly 5 stage human resource cycle such as motivation , recruitment , education ,
evaluation and celebration.
Recruitment: As hiring people plays a important role in the hotel and also it is the first stage in
the human resource life cycle . In growing organization and hotel it very important to hire
effective and hardworking employees as without them hotel cannot work effectively. There is
several steps human resource department need to do –

Firstly create a strategic plan that will help them to understanding the position which are need to
fill.
Second step is to analyze the compensation plan and served benefits which are help to attract the
employees.
Third step to develop interviews which include various tests.
Motivation: Motivation is the key for success . As the leader who develop strong relationship
with the employees earn more profit and also work for the long time . There are various ways
that HR can motivates the employees
It is very important to phrase the employees in the positive way and acknowledge the
achievement of the employees so that employees perform better.
Provide them many incentive, bonus and rewards so that employees have the reason to stay.
Build the strong relation with the employees so that employees feel free to share the ideas with
the top manager.
The issues in talent acquisition and retention
There are several reasons of reasons of retention and talent acquisition in hospitality sector and
in the Blue bar and café Some are hiring the wrong candidate after the long hiring process , also
employees lack of dedication skills and lack of communication.
Production – There was the many problems that …. Has to face the first one is decrease in the
sales of the hotel as when employees leave there was the drastic fall of productivity of the hotel
which directly impact the sales of the hotel.
Brand value – Also the second major issue was the image of the hotel as the employees leave
that will impact the image of the hotel.
Each stage of HR life cycle and importance of HR
HR plays an important role in the organization as it helps to manage the employees and the guest
of the hotel and also it in coordinating the department and helps to perform in the better

direction. It helps to motivate the employees so that productivity of the hotel increases and
employees feel motivated and work effectively and also achieve desire result. HR department of
hospitality sector have 5 stages that need to be focus and maintain such as – Motivation,
education, recruitment, evaluation and celebration .
Performance management plan
Performance management is the process to achieve the desire goals and objective. Performance
management is the tool that gives opportunity to the employees to the work in the effective way
and also focus on the goals of the organization. It helps the manger of the hotel in identify the
stage and sectors that need to be improving.
Recommendation in order to improve HR life cycle
For improving the lifecycle of HR , they should communicate in a good way with the employees
and the customers and also after recruitment company should make the employees familiar about
the organization and also introduce to the existing employees so that to build a strong
relationship and also help to decrease the conflict in the organization. For improving HR
lifecycle HR department should focus on making the best strategic plan for each stage that will
help them in indentifying and analyzing about the actions that need to be taken .
LO 3 Potential impact of legal and ethical consideration in hospitality business.
Specific legislations that need to comply – Hospitality law is legal practices that help them
manage to behave and treat the guest in the right way. This law is made to protect the guest also
work to solve the problem of the guest. There are various law need to be complying in hospitality
sectors as income tax , labor law and health and safety law.
The main aim of the law is to protect the guest and work in providing the safety measures to the
guest . For satisfying the guest and employees it is very important for manager of the hotel to
adhere all the laws and legislation. By following the law and regulation the hotel can increase the
brand value and also decrease the labor turnover and also it will directly impact the productivity
of the company (Kandampully, , Zhang, and Bilgihan,., 2015).
Hospitality sectors businesses have to faced many ethical problems sp it is very important to
have proper knowledge as to follow the business ethic in the right direction then it will help the

company in the positive way . And also manager has to ensure that to provide high quality of the
services so to satisfy the customers and also fulfill the need and want of the guest (Behdani., Al-
Ahmadi and Fallahi, 2016).
Impact of employment and contract law on decision making process
Employment and labor law cover the most important aspect as it help to protect the guest and the
employees in term of salary and also from discrimination, family and maternity leave and also
the things which dissatisfy the employees and decrease there morale in the organization. Fairness
and transparency are the two pillar which are important in the hospitality sector . Also it is
important to treat the employees and guest in the right direction and respect their belief and
culture .
Employment and labor law – Employment and labor law help to protect the employees in terms
of the discrimination on the bases of gender, color age etc which unethical in the organization
and also it impact the decision making process (Božič and KneževićCvelbar, , 2016).
The labor law- Labor law consists of the terms and condition which is agreed between the
manager and the employees to protect the employees in terms of the salary that employees
should get the fair salary. It impacts the company in the positive manner as well as negative
manner (Wang and Hou, 2016).
Sometimes the company has to compensate the guest by not fulfilling the terms and condition of
the agreement. Labor law helps to get the compensation of the employees and satisfy them and
solve the problem of the employees and the guests (Chuan, Jackson. and Jiang, 2016).
TASK 3
LO 4 hospitality sector.
Coordination is one of the important method as it helps to manage the work on time and also it
help the organization to work in more productive and effective way as by working together as it

manage and coordinate different department and helps to build strong relationship and helps to
decrease the conflict in the organization.
Different functional roles and their interrelation
Blue bar and café is one of the leading hotel in London which also have various department like
sales, production, marketing, housekeeping etc. As the entire department in hotel are interrelated
and linked to each other and play a major role.
Marketing department – Marketing department plays a important role in the hotel as helps to
attract various customers by giving various advertisement.
Accounting department – This department helps the customers to paying and set up all the
internal controls for all the business processes.
Human resource department – these departments help to manage and recruit employees and also
motivate the employees and built strong relationship with the employees.
Food and beverage department – In hotel food and beverage department plays major role as it
serves various items and drinks to the customers and also provide better services to the
customers (Kerzner, and Kerzner, 2017).
Housekeeping department – As customers prefer neat and clean rooms with proper furniture so
housekeeping provides services which satisfy the customers.
Communication department – As proper communication helps to improve the performance of the
hotel as it maintain telephone connection to each room so that the guest and staff stay connected
to each other to solve the problem of the customers (Francis. and Baum, , 2018).
Interrelationship of all departments
There is interrelationship between the all the department of the hotel as marketing department is
interrelated with the human resource department, house keeping department is interrelated with
the communication department. For example marketing department helps to attract the customers
by aggressive advertisement so that customers attracted towards the hotel and also the individual
who are willing to work in the hotel and by these human resource department recruit the

employees and also manage the employees and guest which are attracted by the marketing
department. by the help of communication department customers and staff are connected with
each other as they provide telephone facility and by these communication department interact
and inform the housing department to facilities the services to the guest . Hence, it can be say
that there is an importance of the communication as they all are connected with each (Meijerink, ,
Bondarouk, and Lepak, , 2016).
Different communication methods.
There are various types of communication in hospitality sector. Such as written communication,
oral communication, interpersonal communication , nonverbal communication and the last
telephonic communication.
Telephonic communication –It is the most effective and easy method of communication and
most of the hotels uses this kind of methods to communicated with the guest as it is very
convenient methods . In these if the guest has any kind of problem then guest can simply inform
the staff by the phones which are available in their rooms. It saves time and money as it help to
communicate with other department.
Written department – It includes mails, notes and memos. This method is time consuming and
also creates misunderstanding between the guest and the employees of the hotel. So these
method is not effective method (Yildiz, , Fey, and Zhou, 2018).
Effectiveness of different communication methods
Communication plays significant role in the hospitality department as it help to clear the
misunderstanding between the various department and guest and employees so that it help to
solve the problem of the guest. Effective communication helps the sector to works in more
improvise way and effective manner (Lopes, 2016).
Telephonic communication helps to save the time and also one of the cost effective method and
also easier way to communicate with other. On the other hand written communication takes time
but also have the written proof. And also it helps to work in the more systematic way .
Mind map

A mind map is basically a diagram which used to visually organize information. it highly
effective method as it is very creative and logical means of creating ideas. It is use by the line
manager to integrate the different department. Also it helps to build the relationship among
various department.
Recommendation to improve company’s department integration
There are various ways to improve the company’s department integration as it is recommended
that to provide proper training to the employees and develop their personality so that employees
present themselves in the better way and communicate with guest in the effective manner and
also ……must give more importance to cleaning and maintaining of the room so that to satisfy
the customers. And also use interpersonal communication so that it help to decrease the
misunderstanding and also it help to make communication easier as compare to telephonic
communication as it sometime have technical problems and also increase the cost of the
organization (Prayag. and Hosany, 2015).
CONCLUSION
In these report it has concluded the financial transaction and also the importance of the double
entry system in the hospitality sector and it has discuss the various type of cost which are use the
business and also further it has concluded that there is a major role in the human resource
management in the hospitality sector and also the importance of the human resource life cycle
and also it has concluded the various forms of communication and states that telephonic and
interpersonal communication and the best form of the communication. And also mention the
various department and also the interrelation between the different department and also the role
of communication in the different department.

REFERENCES
Books and Journals
Behdani, M.A., Al-Ahmadi, M.J. and Fallahi, H.R., 2016. Biomass partitioning during the life cycle of saffron
(Crocus sativus L.) using regression models. Journal of crop science and biotechnology. 19(1).pp.71-76.
Božič, V. and KneževićCvelbar, L., 2016. Resources and capabilities driving performance in the hotel
industry. Tourism and hospitality management. 22(2).pp.225-246.
Chuang, C.H., Jackson, S.E. and Jiang, Y., 2016. Can knowledge-intensive teamwork be managed? Examining the
roles of HRM systems, leadership, and tacit knowledge. Journal of management. 42(2).pp.524-554.
Francis, H. and Baum, T., 2018. HR transformation within the hotel industry: building capacity for
change. Worldwide Hospitality and Tourism Themes. 10(1).pp.86-100.
Kandampully, J., Zhang, T. and Bilgihan, A., 2015. Customer loyalty: a review and future directions with a special
focus on the hospitality industry. International Journal of Contemporary Hospitality
Management. 27(3).pp.379-414.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Lopes, M., 2016. The hospitality industry (Doctoral dissertation).
Meijerink, J.G., Bondarouk, T. and Lepak, D.P., 2016. Employees as active consumers of HRM: Linking
employees’ HRM competences with their perceptions of HRM service value. Human resource
management. 55(2).pp.219-240.
Prayag, G. and Hosany, S., 2015. Human resource development in the hotel industry of Mauritius: myth or
reality?. Current Issues in Tourism. 18(3).pp.249-266.
Radojevic, T., Stanisic, N. and Stanic, N., 2015. Ensuring positive feedback: Factors that influence customer
satisfaction in the contemporary hospitality industry. Tourism Management. 51. pp.13-21.
Ružić, M.D., 2015. Direct and indirect contribution of HRM practice to hotel company performance. International
Journal of Hospitality Management. 49. pp.56-65.
Wang, X.L. and Hou, Y.Z., 2016, October. Effect of HR Department's Client Relationship Management on
Intellectual Capital in China. In International Conference on Intellectual Capital and Knowledge
Management and Organisational Learning (p. 266). Academic Conferences International Limited.

Yildiz, H.E., Fey, C.F. and Zhou, A.J., 2018. Fostering integration through HRM practices: An empirical
examination of absorptive capacity and knowledge transfer in cross-border M&As. Journal of world business
(Print).