Headspace Mental Health System Design

The assignment describes the development and implementation of an automated information system for Headspace, a project aiming to improve mental wellbeing. The system will streamline patient story recording, data operations, and interactions with stakeholders like patients, medical teams, and case workers. It emphasizes use case modeling, stakeholder analysis techniques (like questionnaires), and the importance of clear documentation for successful system development.

Headspace Project
Automated Information Recording System
9/4/2017

Headspace Project
Table of Contents
Introduction.................................................................................................................................................3
Stakeholder Map..........................................................................................................................................3
Stakeholder Interest in the Project...........................................................................................................4
Questionnaire - Information Investigation...................................................................................................6
Introduction Statement............................................................................................................................6
Set of Questions for Case Workers & Medical Team..............................................................................6
Use Case Diagram.......................................................................................................................................7
Use Case Description..............................................................................................................................7
Conclusion...............................................................................................................................................9
References.............................................................................................................................................10
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Headspace Project
Introduction
There are various sectors that are present all across the globe that perform several activities with
varying degrees of significance. One of the sectors that are associated with every country and
region is its healthcare sector. There are various activities that the organizations and agencies
associated with this sector perform on a daily basis. Australian Government invested $54 Million
in the National Youth Mental Health Foundation which was later renamed in to Headspace
project. There are various mental health patients that are present belonging to the age group of 12
to 25 years. These patients need care and attention which demands them to tell and share their
story with the workers and people working on the case (Rhyous, 2011).
Headspace is a project that records the story of the patients and provides them with the treatment
according to their mental condition. In the process, the patients are required to share their story
with every worker in the case again and again. This leads to the loss of plot and depth and also
builds a sense of irritation in the patients.
It has been decided to overcome the problem by developing an automated system that will record
the story of the patient at the first time itself so that they repetition is not required. In this way,
the information will be efficiently managed and maintained and the relevant patterns will also be
identified from the same.
Stakeholder Map
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Case Workers and
Medical Team
Headspace Team -
Sponsor
Patient Suppliers and
Vendors
Operational Executive
Internal
External

Headspace Project
Stakeholder Interest in the Project
Stakeholder Name Stakeholder Type Interest in the Project
Patient External and Operational The patients are the entities
that will be suffering from a
mental condition and will
require a treatment for the
system. In the current system,
the patients have to repeat
their story in front of every
case worker and a member of
the medical team. With the
setting up of an automated
system for information
recording, the need to repeat
the story will be eliminated
which is why the patients will
be interested in the project.
Case Workers and Medical
Team
Internal and Operational Currently, there is a lot of
problem that the case workers
and medical team members
face to extract the required
information from the patients.
It is because of the reason that
the patients get irritated when
they are asked the same set of
questions again and again.
This brings up problems in the
diagnosis and treatment as
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Headspace Project
well. These issues will be
eliminated with the aid of the
system which would be of
good interest to this group of
stakeholders (Watt, 2016)
Headspace Team - Sponsor Internal and Executive The primary aim of the
Australian Government
through the Headspace project
is to set up mental health and
wellbeing in the country. This
aim will be fulfilled with the
project as it will allow the
treatment process to be
quicker and accurate. This is
the reason for the interest of
the stakeholders in this group
(Walker, 2016)
Suppliers and Vendors External and Executive There are many tools that will
be necessary for the setting up
of the automated information
system in terms of the
hardware and other
equipment. The suppliers and
vendors will receive their
payments in return which is
why they will have a good
interest in the project tasks
and activities.
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Headspace Project
Questionnaire - Information Investigation
Introduction Statement
Headspace project has been designed and approved to allow the execution of the assistance and
treatment activities for the mental health patients. There are a lot many internal and external
stakeholders that are involved with this project at the internal and external levels. These
stakeholders have a lot of interest on the project related activities and can immensely contribute
in the project activities as well. It is necessary for the project team members to investigate the
information from the stakeholders in such a manner that the maximum information is obtained.
With this practice, there will be clarity on the set of requirements and specifications to be
implemented in the system.
Set of Questions for Case Workers & Medical Team
 What are the questions that you normally ask from the patients in order to understand the
mental health condition of the patient?
 What is the frequency of the discussions that take place with the patients in order to
complete the diagnosis and treatment procedure?
 What are the issues that you face in the current system that is followed in the information
recording process which you would want to overcome with the automated system?
 Can the information be classified in the various categories such as medical and non-
medical information or sensitive and non-sensitive information sets?
 What are the operations that you perform with the story of the patient in terms of analysis
of the information, classification of the information and likewise?
 Where would you like to access the application – web platform, mobile platform or both?
 What are the systems related qualities that you would like to experience in the application
in terms of the easy maintenance, easy usage, and non-stop availability and likewise?
 Do you have any past experience of working on any similar systems or applications for
recording and maintenance of the information?
 What is the preferred navigation, layout and color scheme that you would want to be
applied in the system? Would you like personalization and customization options in these
areas?
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Headspace Project
 What are the standards that you follow for information protection so that the information
is not disclosed in front of the unauthorized entities? Are you aware of the legal and
regulatory policies for information protection?
Use Case Diagram
Use Case Description
 Provide Answers to the Medical Questions
There will be two actors that will be associated with this use case as the patient and the
system. The patients will be asked the medical questions that will be recorded by the
system and will be stored in the same. These answers will allow the case workers and
medical team to analyze the answers and the responses that are provided by the patients.
 Register
An authentication process will be necessary for the system so that only the authorized
users are provided with the ability to view the patient details and the associated
information. A registration form will be required to be filled in for this purpose which
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Headspace Project
will include the name, contact and other demographic information (Fakhroutdinov,
2016).
 Definition of the Access Privileges
There will be access control lists and user roles that will be defined by the system. In this
manner, the users such as the workers working on the case or the professionals from the
medical team will get the ability to assist in the information protection process.
 Sending of the Data
The data will be sent to the system in the form of the story that will be provided by the
patient. The system will store the data in the database and will assign the story to the
patient. The data will be accessible to the users after they pass the authentication checks
and are found to be authorized for the process.
 Add Doctor
There may be new doctors or members that may be added in the medical team that is
assigned to a particular case. The addition process will require the doctors or the
professionals to have access to the information which will be made possible by the add
option in the application. In this manner, the case history will be visible to the new
member in the team (Wick, 2016).
 Notify Customer
The patients will be notified about their diagnosis results and the need to provide further
responses by creating alerts and reminders for them regarding the upcoming sessions.
Name of the Use Case Provide Answers to the Medical Questions
Use Case Scenario The system will record the information that will be provided by
the patients in the form of the answers to the medical questions
and queries
Triggering event Initiation of the recording session by the case worker or the
representative from the medical team.
Brief description of
the use case
The medical information and the details of the case will be
recorded in the form of a story which will be associated with the
patient. The information will be stored in the system and will be
accessible later on as well.
Related use cases Sending of the Data
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Headspace Project
Actors Patient, System
Stakeholders Patient and Case Workers and Medical Team
Pre-conditions The case worker shall have the valid set of credentials to login to
the system
Post-conditions The data shall be successfully recorded and stored in the system
Flow of activities Actor System
Enter the valid set of
credentials
The home page of the
application shall be displayed
Enter the patient id The patient information shall
be displayed
Ask the medical questions and
information and record the
same
The information shall be
recorded in the system
Save the information The patient story shall be saved
in the system
Exception conditions The login details that are entered by the case worker are not
correct which will exempt the worker from accessing the system.
Conclusion
Headspace is a project that has a lot of significance and relevance in terms of the aim to establish
mental wellbeing in the region and country. There is a large share of youth that is currently
suffering from the mental health issues and illness. It is necessary to make use of technology to
fasten the treatment and diagnosis procedure to make sure that the desired treatment is received
by the patients in a timely manner. The automated information system that is being developed
and implemented for Headspace is a one step forward in the same direction. It will allow an
automated and easy process for the recording of the story of the patients and will also perform
additional data operations on the same. There are a number of internal and external stakeholders
that are involved with this system such as patients, medical team members, case workers, project
sponsor along with the suppliers and vendors. There are various techniques that may be used for
investigating and gathering the information from the stakeholders and one such technique is the
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Headspace Project
questionnaire. There are also several other processes and steps that may be followed for
collecting the information from the stakeholders. Use case modeling and diagrams is another
way which will provide the project team members with the ease to understand the requirements
of the system. There are many use cases that are associated with the system that shall be
carefully studied and analyzed.
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Headspace Project
References
Bourne, L. (2016). Stakeholder Relationship Management. Retrieved 4 September 2017, from
http://www.mosaicprojects.com.au/PDF_Papers/P128b_Stakeholder_Relationship_Manage
ment.pdf
Fakhroutdinov, K. (2016). UML actor is a role played by a human user of the designed system,
some other system or hardware that interacts with the subject by using services of the
subject.. Uml-diagrams.org. Retrieved 4 September 2017, from http://www.uml-
diagrams.org/use-case-actor.html
Rhyous,. (2011). The 8 Types of Technical Documentation and Why Each Is Important. Rhyous.
Retrieved 4 September 2017, from https://www.rhyous.com/2011/07/21/the-different-types-
of-technical-documentation-for-software-and-why-each-is-important/
Walker, D. (2016). Influence, Stakeholder Mapping and Visualisation. Retrieved 4 September
2017, from
https://mosaicprojects.com.au/PDF_Papers/P062_Influence_Stakeholder_Mapping_and_Vi
sualisation.pdf
Watt, A. (2016). 5. Stakeholder Management | Project Management. Opentextbc.ca. Retrieved 4
September 2017, from https://opentextbc.ca/projectmanagement/chapter/chapter-5-project-
stakeholders-project-management/
Wick, S. (2016). User Stories and Use Cases - Don’t Use Both!. Batimes.com. Retrieved 4
September 2017, from https://www.batimes.com/articles/user-stories-and-use-cases-dont-
use-both.html
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