Critical Analysis of Health and Social Care Policies

This assignment involves a critical analysis of health and social care policies in the UK, with a focus on key concepts, theories, and practices. It includes a range of sources from academic journals, books, and reports, providing a comprehensive overview of the field. The assignment title is 'Critical Analysis of Health and Social Care Policies', which accurately reflects its content. The meta title '[PDF] Health and Social Care Studies Assignment' is a concise and descriptive summary of the document's purpose. The meta description provides a brief summary of the assignment's focus, highlighting its critical analysis and UK context.

Running head: Heath And Community Care
Heath and Community Care

HEALTH AND COMMUNITY CARE 2
Table of Contents
Part 1: Reflective essay..........................................................................................................................3
Role in health and social care and current learning needs..................................................................3
Personal Development Plan (PDP)....................................................................................................8
Job description/role profile..............................................................................................................11
Curriculum vitae (CV).....................................................................................................................11
Part 2: A written report........................................................................................................................17
Summary and critique of an aspect of current key health/social care policy....................................17
References...........................................................................................................................................21

HEALTH AND COMMUNITY CARE 3
Part 1: Reflective essay
Introduction
This reflective report supports to demonstrate my experience at the time of working in mental
health hospital. It also discusses challenges that are faced by me in mental health hospital.
There are certain mental issues such as physical, psychological, social, and emotional
challenges. At last, it presents the personal development plan for improving my skills and
effectively deals with the challenges that could be faced by service taker at the time of
working in the mental health.
Role in health and social care and current learning needs
The support worker plays a crucial role in the mental hospital. As service worker, I assisted
service users to obtain a higher level of personal care by involving cleaning, assistance with
laundry, and personal hygiene. As a service worker, I was responsible for securing
confidential information of staff, service users, and company. As health and support worker, I
also attend many training programmes to satisfy the service users and gain my interest in the
healthcare sector. I gained my understanding towards many policies and procedures that
support to improve the code of practices for conducting appropriate behaviour in the working
place. As a service worker, I maintained the data of a company that is required to complete
the organizational goal. I also supported to the patients in the leisure activities such as
watching DVD, listening music, and playing games. I participated in fire drills at every three
months intervals that update me regarding the safety of themselves and others in case of fire.
It is evaluated that service taker reporting to management about an accident, which could
occurred in the hospital and harm to others (Kerr, et. al., 2018). I attended many meetings to
improve my skills for easily satisfying needs of consumers. I also participate in continuous
supervision that helped me in determine training needs and enhanced work performance by
professional development. The tanning course and meeting support to improve existing skills

HEALTH AND COMMUNITY CARE 4
and obtain favourable outcome (Crampton, et. al., 2016). As a support worker, I used norms
of General Social Care Council GSCC for performing well at the workplace and fulfil needs
of service users. I also observed that norms could support to promote interest and
independence of service users. As a service worker, I was also responsible for respecting,
privacy, dignity, religion, and culture of service users. I maintained the confidential data of
service users for developing trust and confidence at the working place. The regulation and
rules of mental health direct impact on my responsibilities. I also worked in professional
boundaries by considering person-centred approach. I observed about many unethical
activities that are generally occurred in hospitals. I also gained my experienced towards
several forms of unethical activities like mental abuse, sexual abuse, financial, and emotional
abuse. These challenges could create the complexity in the working place to attain their
specified objectives in least time (Bayley, Chambers and Donovan, 2016). My manager has
offered feedback to me about my working activity and skills. In this, the communication is
vital for the service worker to communicate with users and obtain favourable outcome. My
manager has observed many weaknesses in me that directly influence my performance such
as lack of communication skills, emotional intelligence, and lack of appropriate
pronunciation. It creates complexity to accomplish my assigned work in limited time and cost
(Glasby, 2017). My manager also enables me to develop my professional and personal skills
by using many techniques. My manager also observed that I have lack of self-awareness and
confidence that could negatively impact on my performance. The manager also suggested
that I needed to gain my understanding of many theories related to legislation and verbal and
non-verbal techniques for improving my skills and get a reliable outcome with respect to my
performance. I also gained my understanding of the Management of Violence and
Aggression (MVA) that enable to effectively deal with the violence and aggression behaviors
of clients or service users. I also observed that mental illness of individual could be varying

HEALTH AND COMMUNITY CARE 5
from individual to individual. The behavior of service users is unpredictable. The expertise of
healthcare support to manage issues of social users performs better in the working place
(Sims and Cabrita Gulyurtlu, 2014). My manager supports me how to handle the aggressive
behavior of service users and make a robust relationship with them. My manager conducts
training for improving my skills. I observed that my communication skills are improved than
earlier. I used many tools and techniques to evaluate my personal and professional skills and
critically evaluate my characteristics for performing better at the working place and make an
effective relationship with service users.
Self-assessment Tools
The self-assessment techniques support to evaluate communication skills an individual.
These techniques are Johari Window, MBTI, Assertive Questionnaire, Communication style
questionnaire and SWOT analysis (Westwood, et. al., 2015). I used these techniques to
evaluate my personal characteristics in a significant way.
Johari Window:
The Johri Model is self-evaluation tool that is created by Joseph Luft and Harry Ingham. The
name came from the initial word of John and harries and wad known as Johari (Osborn, et.
al., 2015).
There are four factors that are considered in this model like ARENA, BLIND SPOT,
FAÇADE, and UNKNOWN. It is

HEALTH AND COMMUNITY CARE 6
The ARENA: It demonstrates characteristics of people that are identified the person himself
and others as well.
The BLIND SPOT: It demonstrates the personal traits that are disclosed by others but
unknown to an individual himself (Glendinning, Mitchell and Brooks, 2015).
The FAÇADE: It is unseen capabilities of an individual that is unknown to him but unknown
to others.
The UNKNOWN: It considers each characteristic of an individual that is not known by others
and the individual himself as well (Van Teijlingen, et. al., 2015).
Note:
Arena:
Active Listening Skills
Blind Spot:
Weak Pronunciation of
opinions
Façade:
Confidence
Unknown:
Requisite to enhance
Emotional Quotient
(Sources: Surr, et. al., 2016).
Myers-Brigs Type Indicator (MBTI)
Myers-Brigs Type Indicator (MBTI) is a significant technique that is self-assessment tool,
which is developed by Carl Jung. The MBTI techniques consider four major aspects to
evaluate the behavior of people in an effective way such as sensation, thoughts, intuition, and
feeling. It supports to evaluate how a person perceives thought of other (Gorli, et. al., 2017).
S.No. Particulars CERTAINLY Occasionally NO
1. I react spontaneously to other without
considering other evidence.

2. I depend on the emotional feelings as 

HEALTH AND COMMUNITY CARE 7
compared to situational analysis.
3. I clearly express my thoughts and
communicate with others

4. I usually go beyond to the statement that is
given by another person

5. I like to maintain an emotional connection
with others

Assertiveness Questionnaire
S.No
.
Particulars True Sometimes False
1. I always listen to other carefully 
2. I can easily direct my thoughts to others without any hesitation. 
3. I always keep eye contact at the time of listing and speaking
with others.

4. Am I capable to communicate effectively in the front of others
in the same way as they communicated?

5. When focus on contrasting thoughts, I would prefer self-
introspection than communication

6. I could simply match my motions with what I want to express 
7. I cannot disturb other people with double thoughts I always
work with a positive attitude.

8. I never depend on anyone decision making. 
Communication Style Questionnaire

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S.No. Particulars Y/N
I use my hands at the time of communication Y
I can simply switch between the tasks at the time of talking with other Y
I try to frighten or influence others at the time of disagreement. N
I like to perceive things by the opinion of them. N
I have an adequate understanding of resolving problems. N
SWOT Analysis
SWOT analysis method is also imperative for evaluating the strength, opportunities, threats,
and weaknesses of an individual. It is a technique to understand the strength, weaknesses and
to determine the threats, opportunities an individual might have to deal with (Edwards, et. al.,
2015). The strength and weaknesses are internal capabilities of a person while threat and
opportunities are external factors (Drummond, et. al., 2015).
Strengths:
Good listener
Prompt decision maker
Weaknesses:
Detailed oriented
Complexity in expressing their though on the
front of others
Opportunities:
Prompt decision-making skills support make
competitive position among market players.
Threats:
Complexity in expressing their thought could
be complex for the service taker because it
creates a situation of position threatening.
Personal Development Plan (PDP)
There are different techniques that are suggested by my manager to improve my skills in a
systematic manner.

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Action Plan for improving my Emotional Intelligence and Thought Articulation
It is crucial that an effective action plan to improve thought articulation process and
emotional intelligence within time constraints (Dewing and Dijk, 2016). I have decided to
time limits of 12 months to improve my emotional intelligence by thought articulation
procedure. The following table demonstrates the action plan that I should follow strictly with
respect to enhance my thought articulation process and EI.
Action plan for improving Emotional Intelligence
Serial .
No.
Models, Concepts, and
Interpersonal Skills to be
used to improve EI
Time Frame Result
1. Self-awareness Model Week 1-5 Self-awareness Model enables
me to determine my emotions
and gut feelings.
2. Ability understanding
theory
Week 6-12 Ability understanding theory
Would enable to develop my
understanding of emotions and
behavioral changes.
3. Trait model Week 13-18 The trait model would aid to
control my thought process
and work appropriately.
4. Empathy model Week 19-22 Empathy model support to
determine many emotional
connections in a specified
period. It could create the
capability to deal with

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emotional reaction (Payne,
2015).
5. Social Skills Model Week 23-29 The social skills model would
support to manage the
relationship and take an
appropriate decision without
influenced by emotional
reaction (Martin, et. al., 2015).
Action plan for improving Thought Articulation process
Serial .
No.
Models, Concepts, and
Interpersonal Skills to be
used to improve Thought
Articulation Process
Time Frame Result
1. Voice-recognition Week 30 Voice-recognition theory
supports to improve my
thought process and
demonstrates whether I sound
annoyed pleasant and
energetic.
2. Vocabulary Week 31-38 The vocabulary model support
to improve my pronunciation

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and give appropriate thought
process.
3. Confidence Week 39-45 Through this model, I would
be capable to enhance my self-
confidence and assurance.
4. Identification of problem Week 46-48 Identification of real problem
would make me closer to the
audience.
5. Thought Process Week 29-52 It would support to evaluate
the situation before giving
sudden reactions at a particular
time.
Job description/role profile
I have worked as a support worker in mental health hospital. I have experienced many
activities like good listening, patient’s observation, client developmental, and reporting
manager about all activity of mine. I have worked as a trustworthy, amiable healthcare
professional diligent over last four years. I have experience in both public and private sectors
including Care Homes, Supported Living Establishments, and Hospitals. I have the capability
to deal with diverse culture, region, and age group of patients.
Curriculum vitae (CV)
Name
BSCH health and community care
Address
Mob:

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(Pursuing) Id:
Career Objective
To utilize my skills towards the achievement of organization goals and based on the virtue of
my performance climb up the ladder of hierarchy following the principle of Continuous
Learning.
Education
Exam / Degree Year Grade
BSCH health and
community care
2017 Pursuing
Foundation Degree,
Social Care (Adult
and Community
2016 Pass
Access to Nursing 2015 Pass
Additional Skills
 Proficiency in MS-Office.
 Proficiency in MS-excel
 Adult literacy and numeracy.
 City and guilds 2009 Certificate in Maths and English level 2,
 ICT Level 2City and Guild 2012,
 ITC Level 2 certificate,
 Level 2 Health and safety in the workplace,
 Charter of the Institute of environmental health, 2009.
 NVQ Level 2 Food safety in catering.
 Charter of the Institute of environmental health, 2009

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Traning Details
Course title Training provider Duration Year completed
Induction Training NHS 1day 2016
Safeguarding adults and children Primary Care Training Services 1 day 2015
Clinical Risk Assessment Primary Care Training Service 1 day 2015
Mental Health Act workshop Primary Care Training Service 1 day 2015
Basic life support Skills for health U.K 1 day 2016
PMVA training Cygnet Hospital 5 days 2015
Manual Handling Skills for health U.K 1 days 2016
Additional Care Training Courses with certificates
Project Title Years
2014Manual
moving and
Handling
March 2017
Communication May 2016
Infection Control November 2017
Safeguarding of
Vulnerable Adults
August 2016
Mental Health Act September 2016
The Safe
Administration of
Medication
September 2016
Emergency First August 2016

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Aid including
Anaphylaxis
Emergency First
Aid at Work
July 2016
Health and Safety October 2016
Food Allergens March 2016
Food and Safety October 2016
COSHH May 2016
Equality and
Diversity
August 2016
Course title Training provider Duratio
n
Year
completed
Induction Training NHS 3 days 2016
Safeguarding adults and children's Primary Care Training
Services
2 days 2017
Clinical Risk Assessment Primary Care Training
Service
1 day 2017
Mental Health Act workshop Primary Care Training
Service
5 days 2017
Basic life support Skills for health U. K 1 day 2017
MAVA training Cygnet 5 days 2015
Manual Handling Skills for health U. K 1 days 2017
MAVA training NHS 5 days 2016

HEALTH AND COMMUNITY CARE 15
Personal Skills
 A Good Listener
 Confident
 Enthusiastic towards any kind of work.
 Leadership skill.
 Flexible and self-motivated
 Good at interpersonal and communication skills.
Declaration
I hereby declare that above information is correct to the best of my knowledge and belief.

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Part 2: A written report
Summary and critique of an aspect of current key health/social care policy
Introduction
UK is used Universal Health care system by which it offers quality medical service to their
citizen. In UK, a large number of healthcare organizations are depended on Universal Health
Care system. The UK healthcare system is known as ‘National Health Service’. This report
supports to gain the conceptual understanding towards the UK healthcare policy. This paper
discusses the challenges and benefits of the UK healthcare policy (Glasby, 2017).
Overview
Context and Background of Policy
The national health services in UK healthcare system had come into existence in the
consequences of the Second World War. It became operational on 5th July 1948. It was first
planned by parliament in 1942. For this system, a former minor Aneurin Bevan became
minister of Health (Bochel2014). The minister of health is considered many factors under
NHS like satisfy medical needs of citizen; provide care without any biases, and equity in the
payment. It will support to satisfy a large number of consumers in least time. Despite the
organizational and political changes, NHS has provided these services at the universal level.
It gives preference to medical need of consumers. There is no need to pay for services are
funded by taxes and national insurance contribution (Dickinson and O'Flynn, 2016).
Summary of Policy
The universal health care systems enable the health care organization to offer quality medical
services to their citizen in reasonable price. It could be supportive for enchasing the
satisfaction level of medical service users, which could improve the performance of
healthcare organization. In many cases, health care organizations are not capable to save the
life of patient’s by drugs while NHS enables the doctors and care taker to save patient’s life

HEALTH AND COMMUNITY CARE 17
in any situation. Hence, it can be said that NHS is more effective as compared to other
medical equipment. The only way, where people could not be able to access these drugs is an
external environment of universal health care system. The NHS policy is used to extend the
life of a person through drug in case a person is terminally ill. However, this policy has not
been allowed to the drug for life savings (Preston‐Shoot, 2018).
It is also stated that the Universal health care system is beneficial for people as it is based on
the facts that information about the patient should be shared among medical institutions. It is
determined in the form of electronic healthcare records. It is analyzed that each medical
centre has completely digitized to their records (Pilgrim, 2017). As a result, doctors and
nurses can access their records and perform their activities effectively.
Benefits
According to Frank et al. (2015), the universal health care system permits each legal individual in the
nation to get the health care. This health care also aids to enhance health of the general population as people
have equal opportunity to get free medical treatment. It will be effective to decline the number of ill individual
from the general population. It will lead to more productive and healthier population.
In support of this, Glasby and Dickinson (2014) evaluated that the United Kingdom is regarded as the
nation with the generous healthcare system in the world. The nation has been operating in the fiscal deficit.
There are certain nations, which are failed to organize the same issue due to implementing welfare program.
This program is used to cover the population of all the nations for health care.
In the view of Green and Thorogood (2016), universal health care system will put each system under the
one system. Hence, doctors and nurses will no longer trouble with the paperwork of patient like complicated
insurance and can emphasize on the medical treatment. It leads to improve the performance of doctors and
professionals of health care as they can focus on their area of expertise. In support of this,... stated that adequate
health and medical care is the right of every human. It is government duty to offer equal and free medical care
for the whole citizens via universal health care system.

HEALTH AND COMMUNITY CARE 18
Challenges
It is stated that universal health care system sounds very effective as it facilitates free and
identical medical care for people. But, at the same time, this system has also certain
disadvantages.
According to Šiška et al. (2018), executing universal health care takes more time. It is not
complicated to put new alterations without forfeiting the other factors. There is also trial and
error as well as technical complexities along the way. Since, universal health care has high
regulations that people should understand as it becomes the learning curves.
In contrast to this, Miller (2016) stated that the universal health care system does not allow
the citizen to select the treatment and physician that they want. Furthermore, government
facilitated the care is somehow not as good as private health care providers. The scope of
universal care policy is not diverse as growing as private insurance.
In the view of Blank Burau and Kuhlmann (2017), the universal health care system policy is
in not very fair with the perspective of nurses and doctors as the government workforces.
They do not get the rewarding monetary packages. These professions of doctors and nurses
have complaints regarding the low wages under the universal health care system.
On the other hand, the British health care system has no luxury that citizen can select. The
long waiting time is a key issue in universal health care around the world. The long wait time
would make individuals wait for months to get treated (Miller and Glasby, 2016). Although,
the health care policy is trying to avoid the waiting times but, it seems there is no actual
success until now.
Conclusion
From the above discussion, it can be concluded that the UK healthcare policy enables the
organization to solve the health issues of clients in a systematic manner. It can also be
summarized that there are many advantages such as improve public health, generous System,

HEALTH AND COMMUNITY CARE 19
less paperwork, and promote human right. But at the same time, it can also be summarized the health care
policy could also a negative impact on health care organization such as takes time, lack of options, low wages
for nurses and doctors, and long waiting time. Hence, it can be said that the UK healthcare policy could
influence the performance of the organization.

HEALTH AND COMMUNITY CARE 20
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