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(Doc) Health and social care: Assignment
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Added on 2019-12-17
(Doc) Health and social care: Assignment
Added on 2019-12-17
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Element 2: The commentary
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3MAIN BODY...................................................................................................................................3CONCLUSION..............................................................................................................................11QUESTION AND ANSWER SESSION.......................................................................................12REFERENCES..............................................................................................................................122
INTRODUCTIONHealth and social care is the term which is related to the care provisions andresponsibilities. Dilemmas are very common in health care organizations, some times it turnsinto big complex situations. Poster has covered issues related to Quandary, confidentiality,differences in moral values and beliefs, human rights and lack of understandings. It has beennoticed in poster that many medical service providers feel unable to deliver efficient servicesbecause of huge difference in culture, as due to this confusion takes place (Glasby andDickinson, 2014). Patients feel unable to make other understand regarding their health issue andthat is why doctors feel helpless to deliver quality services to them. As mental patients haverights to do as they want to do but due to their illness, care providers has to observe theiractivities. It is against their human rights but it is the morale responsibilities of care workers totake care of all patients. These things can raise issues in the organizations. The rational behindselecting topic of health and social care on the dilemmas is that to focus on current issues in theHSC and to find proper solutions so that services of the care unit can be improved.Confidentiality is very essential in every business unit, in respect to HSC it is equally importantto keep personal data of patients secure (Porter, 2014). But for providing better treatment,doctors have to discuss case with higher authorities and other similar field firms. Here is chancesof liking the information but that is the responsibility of the employees to look upon is issue andmaintain confidential in the workplace. Present report will explore the several key issues,conflicts and dilemmas occurred in hospitals and care homes. Key principals related to practicesfor better understanding the key issues will be described in this report (Anderson, 2014). MAIN BODYKey issuesDifference in moral beliefs and culture:In the health care organization key issue of dilemmas is difference in morale values andbeliefs. Each culture is differed from others, variation can be in language, norms etc. In thehealth care organization people belong to different culture and they have different styles andbeliefs. In some culture use of high pitch is quit normal but in other it can be considered as roodbehaviour, by this way dilemma takes place (Jones and Kelly, 2014). It can take place within the3
firm or outside as well. Employees are the key persons of the health are organization, they havemoral responsibility to serve better to patients. Whenever medical professionals deal exchangetheir views regarding any case or procedure then it may be possible language of the personscreate problem in understanding for other. For instance in Muslim it is normal to use high pitchbut in other it can be seen as offensive language (Walsh, 2015). By this way employees feeluncomfortable and unable to make other understand about their opinion. By this service of thecare home can get decreased. This is the major reason of increasing fight in the workplace, dueto this misunderstanding take place and critical situations arise in the organizations. That impactsnegatively on the efficiency of the staff members and reduce coordination among them.Difference in values and belief of service users and service providers can also create dilemmas inthe health care organization (Chernev and Blair, 2015). Due to this patient feels unable to makedoctors understand about individual health condition and due to lack of information, medicalprofessionals also feel unable to deliver excellent care services to users. Poster has shown thatdue to misunderstanding complexity arises in the workplace. Key principal of communication says that it is very necessary to have proper andeffective interaction between two persons, this can help to reduce the misunderstanding of theworkplace. As in the presence of proper and effective coordination people can understand eachother and can minimize such type of issue in the organization (Iyer and et.al, 2012). By makingproper interaction with service users doctors and other medical staff members will be able tomake patient comfortable thus, individual will easily exchange their views with them. This willhelp to overcome from the cultural barriers. Theory of positive body language is very effective inthe field of health and social care. As if doctors are unable to make patients understand becauseof different values and beliefs then they can use positive body gestures this will help to makeother understand about views. For instance in Japan people have culture of speak softly but inGermany they have tendency to speak loudly (McCrae, 2012). By this way whenever otherculture patient come to the hospital then this language and pitch issue create misunderstanding.In this situation if medical professionals use optimistic calm body gestures then it can help tomake other understand. It will enhance interaction between both and will improve efficiency ofthe workplace. 4
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