Performance Assessment in Health and Social Care

This presentation provides an overview of performance assessment in health and social care. It covers topics such as performance monitoring, criteria for measurement, and methods for identifying training and development needs. The presentation emphasizes the importance of involving patients in the assessment process and ensuring transparency in the results.

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Outline
 Introduction
 What is Performance Assessment?
 Performance monitoring plan
 Criteria to measure performance
 Performance management system
 Methods identifying needs for training
and development
 Conclusion

Introduction
 Performance measurement is a central
ideal for quality improvement and
maintenance in health care
 The principle methods of measuring and
monitoring the performance are:
○ Regulatory inspection,
○ Third party assessments,
○ Public satisfaction survey
○ Statistical indicators.

What is Performance
Assessment?
“Performance assessment is a process that
enables managers to assess, evaluate and
measure employees’ efficiency in order to
improve and optimize productivity.”

Q. 8 Explain monitoring strategies
adopted when checking the
performance of employees working
and analyse different techniques for
promoting development continuity
in these employees in the health
and social care work place

Performance
monitoring plan
 Developing objectives of performance
monitoring system of the health and social
care centre.
 Establish clear communication
 Define individual responsibility and
accountability lines.
 Monitoring and measuring the staff
performance

Continue..
 Establish training and development program
 Ranking and rewarding
 Compensation program

Criteria to measure
performance
 Regulatory inspection:
This helps the centers to follow the set rules and rank the
employees based on the quality standards set by the
regulatory authority.
 Surveys of Patients experiences:
Service receivers (patients) are best judge and hence,
patient surveys are very crucial in measuring the
staff performance.

Criteria to measure
performance
 Assessments by Third-party:
Many centers have been consulting experts of
performance management to review their staff
performance.
 Internal assessments:
Reviews the individual employees performance against
his or her set of roles and responsibilities.

Criteria to measure
performance
 Statistical indicators:
These include measures like calculating the rates
of clinic wide engagement.
Clinic engagement rate = Total number of clinic
clients attending their third scheduled
session/Total number of clients admitted into the
clinic

Performance management
system
Conceptual and practical levels used in
performance management system:
 Business Planning
 Quality assurance and benchmarking
 Competence based education and training

Continues
 Clinical Audit
 Performance indicators
 Use of assessment Techniques and of
development centres

Q. 9Access methods used for
identifying individual training and
development needs in the health
and social care settings

Methods identifying needs for
training and development
 Re-evaluating the business goal:
Define clear vision and objectives in front of
employees. Helps management in framing the
training and developmental goals.
 Addressing critical activities:
This will help proper allocation of the staff and
imparting them

Methods
 Monitoring performance quality
Plays important role in staff development. Boost the
performance and morale of the staff by rewarding
them
 Assessing problem domain:
Help to improve staff performance as well as overall
experience of the users of the center

Methods
 Evaluating the weaknesses
Help in framing a staff development program
which is tailored for effective outcomes.

Conclusion
 In health and social care, performance review
system cannot rely upon any single source of
data but should collect the information from
various sources.
 Consumers, i.e., the patients should be
prominently involved and the results should
be transparent and easily accessible.

References
 Health Evidence Network (HEN)
synthesis report on hospital
performance
 National Board of Health. National
strategy for quality improvement in
health care. Copenhagen, 2002,
(http://www.sst.dk).

Thank you…