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Health Care Assignment | Communication Assignment

Added on - 03 Jun 2020

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Health Care
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31. Theories of communication in context of heath and social care.............................................31. 2. Utilising the communication abilities in context of health and Social care........................41.3 Reviewing methods in order to deal with Inappropriate communication between serviceuser and social care setting.........................................................................................................71.4 Analysing the utilisation of strategies to support users of Health and social care withspecialised communication needs...............................................................................................8CONCLUSION................................................................................................................................9REFERENCES................................................................................................................................9
INTRODUCTIONCommunication is the most effective and significant tool in health care organisation. As itprovides medical staff to provide suitable care to patient and fulfilling its objective of customersatisfaction. Effective and continuous communication allows medical representative to analysesthe needs and demands of patient. It also provides firm an opportunity to identify the problemfaced by patients during their stay in hospitals and providing them appropriate solutions. Goodcommunication allows medical staff an opportunity to develop and maintain healthy relationshipwith patients. It also aids organisation in reducing the risk of medical error. As due to effectivecommunication skills medical representative able to share information about patient health withfamily members.The report will demonstrate the use and importance of communication in health careinstitution. It will highlight the methods that can be adopted by health care institutions in order todeal with interpersonal communication between health care setting and patient.TASK 11. Theories of communication in context of heath and social careAn effective communication is considered as two way procedure which involves twopersons. In this procedure an individual is listener who takes high initiative to developunderstanding about the information or fact provided by other person .Good communicationinclude the procedure of active listening. In context of heath and social care, it is essential formedical staff to develop communications skills. As this will assist service provider indemonstrating that there are more concerned about the several problems faced by patient duringtheir stay in hospital. It also allows medical staff a chance to develop and maintain strongrelationship with their client (Paustenbach, 2015) The theories of communication in health andsocial care are:Humanistic theory:This hypothesis is more concerned about the recognising people in societywho requires special care and attentions. Humanistic theory can be applied in health and socialcare institutions where the medical staff or service provider are more concerned with dignity, selfesteem and believes in respecting each other. It is required by human resource manager in healthcare institution to provide employees with proper training. As this activity will assist them in
dealing with problems and providing patient with suitable care in professional manner.Humanistic theory focus on assisting or providing support to Self awareness and human dignity(Wiley and Sons and Smith, 2014)For instance,this hypothesis inspire or influence people tobecome more concerned about strength rather that mistakes. A person is suggested to emphasizeon planning for their future growth rather than looking behind at the past. As this activity willsupport them in gaining higher level of satisfaction.Social theory:This hypothesis supports medical staff in facilitating discussion and identifyingthe appropriate method or ways for bringing positive improvement in quality of services andvarious system in health care organisation. This concept is very useful when developingspecialised skills that can be utilise for treating the person suffering from specific disorder ordisease.Cognitive Theory:This concept is associated with brain and intelligence of human being.Cognitive theory is concerned with communicating the information which involves coding,encoding, processing and storage of fact or data. It has focus on the way person learns tounderstand and socialise in their life. Cognitive theory also emphasizes on development of anindividual during the procedure.For instance, analysing or developing understanding aboutphysical activities of patients , hearing to acomplex, detailed explanation about theirdisease, ,clear explanation that settles their uncertainty and relates directly to them.Behavioural theory:It is more concerned with the behaviour of person. This hypothesis allowsmedical team to identify the appropriate ways in order to deal with behavioural issues.Behavioural theory involves the study of mental status of service user. This concept is based onassumption that behaviour is largely based on learnt responses about specific stimuli.Psychoanalytic Theory:This hypothesis or concept can be adopted by medical staff in order tocontrol and manage situation which include emotion, stress and behaviour of an individual.Psychoanalytic theory states that , role of human resource manager in health and social careinstitution to train their staff and provide them complete information about handling patients.Implementation of these concepts require depth knowledge about field and specialised abilities(Colosio and et. al., 2017)
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