HEALTH INFORMATICS
3
the case of Jan, the fact that she had booked an appointment with the gynecologist means that she
needed to have been prepared on the important information that is supposed to be gathered and
the tests that she needs to undergo. This should have saved her more time since she could have
filled the questionnaire at home before coming to the clinic.
Question two: As a Health Service Analyst, what would you do to redesign the patient care
journey using ICT?
As a health service analyst, my role will be to redesign the system so that a new system can be
created that allows easy flow of information within the organization. This is based on identifying
the different levels of information flow and organizing them in a way that ensures information
flows from one level of the organization to another (Snyde, et al., 2011). This redesigning will be
based on identifying the entry point and the exit point within the hospital environment. This will
ensure that the hospital environment will have a system of flow of information that allows
connecting patients from different points of the organization. The most important point of
information is the capture of information from different points of entry within the hospital
environment. According to Ben-Tovim, Lewis, O'Connell, & McGrath (2018), this redesign will
be based on process mapping by identifying the non-value adding steps and elimination them to
increase information flow. The outcome is a reduced patient journey which leads to increased
quality of care. This process works with patients, healthcare providers, and hospital management
to create a system of information flow.
Question three: What would be the benefits of your redesign?
One benefit of this redesigning the process is to reduce unwanted hospital arrivals to ensure that
the patient only arrivals in the hospital when their time is due. This will lead to reduced waiting
time and a direct correlation with the patient and the medical interventions that are to be reduced.

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