The Health System in Ontario | Report

Running head: MANAGEMENT AND EVALUATION OF QUALITY IN HEALTHCARE
RISE Brief: MEASURING PATIENT EXPERIENCE
Name of the Student:
Name of the University:
Author Note:

BRIEF: MEASURING PATIENT EXPERIENCE1
Introduction
The health system in Ontario believes in continuous learning and constant
improvement towards delivering the services to the individuals and community. The Ontario
Health Team (OHT) has been formulated for the development of the health system. The
OHTs main objective is to introduce the health system as the universal coverage towards the
individuals [1]. The rapid learning and continual improvement can achieve the impact of
universal coverage. This paper intends to provide a RISE brief towards the effectiveness of
measuring the patient experience.
Overview
Ontario Health Teams (OHT) would require effective measures of patient experiences
for improving along with learning rapidly. In the building block of OHT, #4 suggests that
OHT needs to measures patient experience for proactively manage the diseases and to build
effective relationships among patients and healthcare providers [2]. A major goal of the
health system of Ontario is to provide effective care to everyone. They believe in continual
learning as well as continual improvement in the development of the health system in Ontario
[12]. OHTs cannot achieve success in the deliveries of care towards the individuals or
community. Therefore, it is important to implement a model that would provide continual
support in learning, along with improvement. Measuring patient experience provides
identification of key issues that are rising within the health system of Ontario. It would result
in the personalised planning of care that would enhance their engagement towards their
healthcare providers. Healthcare as a whole is continuously evolving, and thus, OHT needs to
evolve for delivering better services. Seeking excellence in healthcare settings must include
the identification of current issues within the settings. Measuring the patient experiences
would result in the finding or identifying the key issues that may affect the system of health
in Ontario
In the OHT building blocks, the first-year expectations are to redesign the health
system for delivering effective care. The care needs the integration of coordination along with
transitions [13]. The delivery of health information towards the individuals and community is
essential for developing awareness about the health status. It would promote with the help of
virtual care services and self-management planning. With the help of measuring patient
experience, the OHTs would be able to analyse the needs along with the demand of the
individuals and the entire community. After the first year, the efficient amount of information

BRIEF: MEASURING PATIENT EXPERIENCE2
would be gathered and collected. OHTs would be able to provide the highest level of quality
care integrated with effective coordination with the patients.
Patient experience
The patient experience incorporates multiple ranges of communication that patients
generate within the health care providers or health care system. The experience includes a
wide aspect of healthcare services that include treatment, diagnosis, easily accessible
information, and effective communication with the healthcare system [11]. Providing an
efficient patient experience is the major key elements in delivering higher quality medical
care. OHT would be able to learn and improve with the help of measuring patient
experiences. Measurement of patient experience is a continuous process of evaluating the
needs and demand of the patients and their family members [6]. Patient experience would
also help OHTs to formulate patient-centred care. Patient-centred care is an effective
approach that includes patient to give inputs in formulating the care by the healthcare
providers. The preferences of patients, physical comfort and emotional support would be
address in the approach of patient-centred care.
Ways to Measure Patient Experience
Patient experiences multiple dimensional elements starting from taking appointments,
waiting time and till the discharge from any healthcare settings or hospitals. Experiences of
patients or their family member often influence the satisfaction level. The combination of
patient reports and patients evaluation results in an effective tool for measuring patient
experiences. OHTs need to implement the combination of the patient report and patient
evaluation in their practice of delivering care. The patient report includes information about
the incidence, such as diagnosis or treatment. The patient evaluation includes ratings of the
experiences that he or she received from the treatment. Measuring patient experiences
involves multiple ways. OHTs can adopt the questionnaire survey in their respective clinical
settings or any other healthcare organisation. Such a survey can be done with multiple
approaches, such as SMS messages or any online surveys [7]. With the innovation in
technology, the survey can be conducted effectively. The kiosks or any handheld device may
be used for measuring the experience of patients in the real-time zone. Such daily assessment
would increase the care of patients along with their family members. Another approach
towards measuring patient experience is taking the interview or focus group methods.
However, these methods are commonly used for research. If OHTs want to conduct any