Healthcare Administration and Cultural Diversity

Running head: HEALTHCARE AND CULTURAL DIVERSITY 1
Healthcare Administration and Cultural Diversity
Student’s Name
Institution’s Affiliations
Date

HEALTHCARE AND CULTURAL DIVERSITY 2
Healthcare Administration and Cultural Diversity
Case Summary
This case study succinctly provides information about Heritage Valley Medical Center. The
medical facility is focusing on providing quality healthcare services to all people in the
community. From the analysis of the case scenario, it is identified that all staff members and
stakeholders are committed to ensuring patient safety and satisfaction within the premises of
the medical facility. The quality of services provided to patients determines their level of
satisfaction (Ancarno et al, 2014). The surrounding people attending to the facility were from
three diverse ethnic groups, that is; Caucasians, Hispanics, and African Americans. The
Caucasians benefited a lot from the medical services offered as compared to the two ethnic
groups. The introduction of Medicaid reimbursement in United States of America pressurized
this facility to launch a campaign and join hands with public health groups and other health
stakeholders to gain enough resources from the program.
There is no recognition of the existence of various diversities in the medical center
because the number of minority ethnic groups attending to the facility increases but the
service the quality of services provided to them are not improved. There is no equality in this
scenario because most of the job opportunities are given to the Caucasians. This is witnessed
from 85% of the clinical staff being dominated by the Caucasians. It is also identified that all
the executive members were Caucasians. There is no gender balance and equality in the
facility because almost all the executive positions are taken by men leaving only one position
for a woman. Gender balance and equality promote teamwork and competence in an
organization (Archibald & Lowe, 2009). Another critical issue identified in the case scenario
is disrespect to the patients by the nursing staff. This is identified when Ms. Harper insults the
black patients for coming along with their children to the medical center.

HEALTHCARE AND CULTURAL DIVERSITY 3
Case Analysis
Criteria for Evaluation
1 represents poor while 10 represents excellence
How well my teammates are: The
nurse
The
African
American
manager
The Hispanic
manager
Attending sessions
Preparing for the session
Teamwork to attain the goals of the session
Active participation in the discussion
Keeping an open mind in the discussion
Concise presentation of ideas
Submission of assigned work on time
Interacting well with teammates
Fulfilling responsibilities as required
Working actively towards achieving the group
consensus
Total score
0.2 0.8 0.8
0.2 0.7 0.9
0.2 0.4 0.8
0.3 0.6 0.7
0.1 0.3 0.9
0.1 0.2 0.8
0.3 0.6 0.8
0.1 0.3 1.0
0.2 0.4 0.8
0.1 0.3 0.9
1.8 4.6 8.4
If I will work with the teammate or no No No Yes
Explanation of the score The
score is
below
three
because
the
teammate
lacks
respect
on the
patients
Works to
secure
his job
High score
because of
his
performance
based on the
consideration
of patients’
needs and
achieving the
goals of the
organization
Assessment of clinical staff and managers is vital in determining the progress of the
medical facility (Giger, 2016). The low score on the nurse is due to her disrespect on the