Healthcare Assignment: Perception Analysis

This paper discusses the critical condition of Angela and the effect of interpersonal and intrapersonal communication on the quality and safety of experiences of Angela as well as other consumers of health care system. It also includes the discussion of the connotations of bias for nursing practice and the way it may impact the ability of the nursing professional to deliver culturally safe and respectful care.

Running head: HEALTHCARE ASSIGNMENT
Assessment task 2: Perception Analysis
Name of the student
Name of the university
Author note

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Introduction
The widespread inequality persisting in the healthcare system for the Aboriginal and
Torres Strait Islander has been documented in the Australian government’s records (Fogarty
et al. 2018). This inequality not only affects the physical and mental health of the community,
but also harms their emotional and spiritual wellbeing. As per Fisher et al. (2019) there are
multiple type of challenges that an aboriginal individual goes through while receiving care in
Australian healthcare facilities, such as unwelcoming comments, disrespectful attribute and
behavior, improper care and racial discrimination due to which the healthcare experience of
this community is always negative (Matthews et al. 2017). Similar condition of an aboriginal
women Angela has been discussed in this paper, who is a registered nurse and upon asking
about her healthcare experiences, identified several aspects that happened to her due to her
aboriginal identify (McNamara et al. 2018). Further, lack of communication and behavioral
skills were also identified in the nursing professionals.
Hence, the primary aim of this paper is to discuss about the critical condition of
Angela and in the light of her critical health condition, discuss about the interpersonal and
intrapersonal communication and the effect this has on the quality and safety of experiences
of Angela as well as other consumers of health care system. This paper will also include the
discussion of the connotations of bias for nursing practice and the way it may impact the
ability of the nursing professional to deliver culturally safe and respectful care.
The case situation
While discussing about the health experience of this condition, the health experience
of Angela should be discussed. Upon asking about her overall health experience, she
mentions about the critical conditions, she went through due to the widespread racial
discrimination in the healthcare facilities of Australia. She mentioned that while delivering

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her first child, in a hospital of Sydney, she was asked about her aboriginal identity and was
asked that did she has a choice to not to use her identity as she is white. This statement not
only affected her mental health but also was disrespectful to her identity. The second
experience that she discussed about her health experience was regarding her child’s hospital
admission as despite his healthcare emergency, the nursing professionals denied to admit him
in the emergency ward. Further, they also convicted her of being drunk and misunderstanding
his child’s health emergency. Hence, both of these health experiences helps to identify that
due to the Angela’s specific identity, she had to go through critical health experiences and
had affected mental and spiritual health.
Interpersonal and intrapersonal communication
To overcome the critical conditions of healthcare negligence faced by Angela could
have been overcome if the nursing professional’s associated in the care process would have
used effective communication process (Vijayalakshmi 2016). As per Slota et al. (2018), there
are primarily two type of communication process, which could be used by the nursing
professionals while providing care to the patients involved in the care process. These are
interpersonal communication process and intrapersonal care process, depending upon which
the nursing professionals should upon works that could provide their patients with effective
care (Arya et al. 2016). Interpersonal communication is the process in which the
professionals share their information, their feelings and everything else through verbal or
non-verbal communication and mostly face to face. Whereas, intrapersonal working culture is
inclusive of professionals with similar working culture or abilities and it’s their
communication method that involves a sender, a receiver and one feedback loop (Valaitis et
al. 2018). In the provided video of Angela, it was seen that she did not receive effective
healthcare treatment, while admitted in the healthcare facility and in the process, they did not
use effective communication. As per Vijayalakshmi (2016), with usage of effective

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communication process, it is easier to convey messages to the patients and their families so
that they could retain their trust and belief upon the care process. Further, from the case
study, it was seen that in both if the situations that she faced in the healthcare facilities, she
did not receive any verbal assurance so that she could calm her nerves and focus upon the
care processes (Valaitis et al. 2018). Hence, in this process it should be mentioned that the
nursing professionals involved in the care process should be able to use effective
communication processes so that they could help the patient and Angela to develop trust upon
the care process (Arya et al. 2016). As per Slota et al. (2018) it should also be the goal and
target of the healthcare professionals that they could provide the aboriginal population with
their healthcare related rights.
How effective communication can help in providing effective care to service users?
Multiple researchers has conducted research on this topic so that the role of effective
communication upon the effective and quality healthcare could be understood (Moreno-
Munoz et al. 2016). As per Gibson et al. (2016), it is said that the patients that were unable to
get effective care in the healthcare processes has identified communication as their primary
loophole. As per the Australian healthcare system it is said that to include the Australian
aboriginal individual in the healthcare process, it is said that the nursing professionals should
focus upon three primary aspects such as respect, engagement and sharing and moving
forward with the patients so that they could be provided with the care process (Shuen 2018).
As per Valaitis et al. (2018), this is called the REM collaborative framework so that through
this effective process they could be provided with effective care process and the indigenous
cultural understanding could be developed. This is also an effective process so that nursing
professionals could provide their patients with effective care and through the development of
rapport, their mental and emotional wellbeing could also be retorted. Another researcher
Acharya et al. (2017) mentioned that the nursing professionals should be able to include the

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effective communication process, especially the completeness, concreteness, Clarity,
Correctness, Conciseness Coherence and Courtesy (7 C’s) so that patients could be provided
with effective healthcare processes.
Conclusion
Hence, upon concluding this paper, it could be mentioned that nursing professionals
require to learn about the history and glory of the aboriginal community and the depth of their
knowledge prior to understand the effectiveness of it. As the Australian government has
developed the statistics that the rate of healthcare loopholes and limitations are higher in
Australian aboriginals that others, it is the responsibility of the healthcare professionals to
maintain effective care so that these loopholes could be eliminated. Further, the healthcare
professionals should be able to implement effective interpersonal and intrapersonal
communication skills so that they could help their patients effectively and develop abilities so
that equality could be reestablished on the care process.

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