Healthcare Assignment: Perception Analysis

Running head: HEALTHCARE ASSIGNMENT
Assessment task 2: Perception Analysis
Name of the student
Name of the university
Author note

HEALTHCARE ASSIGNMENT1
Introduction
The widespread inequality persisting in the healthcare system for the Aboriginal and
Torres Strait Islander has been documented in the Australian government’s records (Fogarty
et al. 2018). This inequality not only affects the physical and mental health of the community,
but also harms their emotional and spiritual wellbeing. As per Fisher et al. (2019) there are
multiple type of challenges that an aboriginal individual goes through while receiving care in
Australian healthcare facilities, such as unwelcoming comments, disrespectful attribute and
behavior, improper care and racial discrimination due to which the healthcare experience of
this community is always negative (Matthews et al. 2017). Similar condition of an aboriginal
women Angela has been discussed in this paper, who is a registered nurse and upon asking
about her healthcare experiences, identified several aspects that happened to her due to her
aboriginal identify (McNamara et al. 2018). Further, lack of communication and behavioral
skills were also identified in the nursing professionals.
Hence, the primary aim of this paper is to discuss about the critical condition of
Angela and in the light of her critical health condition, discuss about the interpersonal and
intrapersonal communication and the effect this has on the quality and safety of experiences
of Angela as well as other consumers of health care system. This paper will also include the
discussion of the connotations of bias for nursing practice and the way it may impact the
ability of the nursing professional to deliver culturally safe and respectful care.
The case situation
While discussing about the health experience of this condition, the health experience
of Angela should be discussed. Upon asking about her overall health experience, she
mentions about the critical conditions, she went through due to the widespread racial
discrimination in the healthcare facilities of Australia. She mentioned that while delivering

HEALTHCARE ASSIGNMENT2
her first child, in a hospital of Sydney, she was asked about her aboriginal identity and was
asked that did she has a choice to not to use her identity as she is white. This statement not
only affected her mental health but also was disrespectful to her identity. The second
experience that she discussed about her health experience was regarding her child’s hospital
admission as despite his healthcare emergency, the nursing professionals denied to admit him
in the emergency ward. Further, they also convicted her of being drunk and misunderstanding
his child’s health emergency. Hence, both of these health experiences helps to identify that
due to the Angela’s specific identity, she had to go through critical health experiences and
had affected mental and spiritual health.
Interpersonal and intrapersonal communication
To overcome the critical conditions of healthcare negligence faced by Angela could
have been overcome if the nursing professional’s associated in the care process would have
used effective communication process (Vijayalakshmi 2016). As per Slota et al. (2018), there
are primarily two type of communication process, which could be used by the nursing
professionals while providing care to the patients involved in the care process. These are
interpersonal communication process and intrapersonal care process, depending upon which
the nursing professionals should upon works that could provide their patients with effective
care (Arya et al. 2016). Interpersonal communication is the process in which the
professionals share their information, their feelings and everything else through verbal or
non-verbal communication and mostly face to face. Whereas, intrapersonal working culture is
inclusive of professionals with similar working culture or abilities and it’s their
communication method that involves a sender, a receiver and one feedback loop (Valaitis et
al. 2018). In the provided video of Angela, it was seen that she did not receive effective
healthcare treatment, while admitted in the healthcare facility and in the process, they did not
use effective communication. As per Vijayalakshmi (2016), with usage of effective