Customer Satisfaction in Health Care Service

CUSTOMER SATISFACTION IN HEALTH CARE SERVICE 1
CUSTOMER SATISFACTION IN HEALTH CARE SERVICE
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CUSTOMER SATISFACTION IN HEALTH CARE SERVICE 2
Customer Satisfaction in Health Care Service
Summary
In Australia, health care involves two systems, the public and the private system. A
higher percentage of health care is given to the public while the remaining goes to the private
sector. Majority of the costs in the country are taken care of by Medicare, which caters for
citizens and residents (Haddad & Wickramasinghe 2014) The citizens usually pay a levy
according to their earnings, with those that earn more paying as much in cases where they lack
private insurance. Various bodies including outgoing companies in the country also contribute to
under defined circumstances. Travel insurances cater to visitors whenever they get sick.
Moreover, voluntary health insurance that is private is available for people without
medical scheme and sponsored by the government (Hadok 2006). The Medicare levy is
mandatory and is executed by taxing citizens. Both the ministry of health and territory
government contribute to administering health care for its citizens by sharing roles to nurture the
national health care policy.
Background
Ten years ago, there was one doctor for every 322 people and one bed for every 244
patients. During the 2011 census, there were 70,200 working medical practitioners excluding
nurses. Australia was eighth out of the 13 developed countries for having high usage of
medication (Meyer 2015). The drugs selected for the study treated conditions such as mortality,
leading to a lot of expenditures. However, this was a significant development with regards to the
past ten years. The country's expenditure on health is the highest compared to other OECD
countries.

CUSTOMER SATISFACTION IN HEALTH CARE SERVICE 3
Methodology
We will use qualitative and quantitative research. Qualitative research focuses on
understanding people at large. It enables us to know why and how a decision comes to be.
Regardless, the researcher uses questionnaires that will be filled by respondents for the statistical
data presentation of the findings.
Sampling Method
For a more comprehensive report, this technique will be used to constitute the whole
population. A list containing major health facilities including both public and private hospitals
came from the ministry of health. Three facilities will be picked from 20 states through random
sampling. The facilities will become the targeted respondents. The institutions will be contacted
to agree to take part in the research. A letter of consent will then be sent to the facilities together
with a questionnaire sample. A report was posted to the health ministry to gain permission to
research in the specific districts, giving out questionnaires to the health workers. Data collection
was therefore collected in the chosen facilities, from Tuesdays through to Friday in order to
target health workers in all shifts of the week.
Questionnaire
It needs data about the state of health through time, since ten years ago for comparison. It
also has questions regarding significant advancements in treatments of catastrophic diseases and
medical affordability. Members of each department will possibly fill it, for comparison.
Findings
Based on the study, a lot of services including hospital care, palliative care and
rehabilitation are provided by the Australian healthcare system. The emergency department and