Improving Efficiency of Healthcare Organizations: A Project Report on Cleveland Clinic Abu Dhabi

Running head: PROJECT REPORT
Project Report
Name of the Student
Name of the University
Author note

2PROJECT REPORT
Table of Content
Introduction................................................................................................................................3
Overview of the company..........................................................................................................4
Operations of the company........................................................................................5
Organizational structure.............................................................................................5
Challenges faced by the organisation.........................................................................................7
Analysis and scope for improvement.........................................................................................9
Project aims and objectives......................................................................................................12
Implementation plan.................................................................................................................12
Stakeholder analysis.................................................................................................13
Communication........................................................................................................14
Activities and Timeline............................................................................................15
Conclusion................................................................................................................................16
Reflection.................................................................................................................................17
Reference:................................................................................................................................19

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Introduction
Being a developed nation, the standard of healthcare in United Arab Emirates is
considered to be generally high. The chief reason behind this is the enhanced spending f the
government of the nation during strong economic years. According to a recent survey
conducted by the UAE government, the total amount of expenditure o the healthcare of the
nation is more than 598 million USD. As per the study of the World Health organization, in
the year 2017, the total expenditure on healthcare was comprised of 3.2 percent of the
Domestic Gross Product (GDP). Not only that, currently, the facility of healthcare is free for
the United Arab Emirates citizens. By UAE, all the seven emirates have been meant.
However, it has been found that in spite of all these investments and measures, several
discrepancy in the services provided by the healthcare organizations in UAE takes place due
to various issues associated with inappropriate management, weak workforce as well as lack
of advanced healthcare technologies. It can be clearly understood that if these issues can be
eradicated, the healthcare service of the nation will definitely become one of the best
healthcare service provider across the world. In this report, a detailed project has been
planned, led and facilitated in order to enhance the efficiency of the healthcare organization.
The organization that has been chosen for the report includes the Cleveland clinic. Being a
medical student, I have been working with the organization for the last one year. There I have
noticed several issues in the workforce and managerial decision making o the organization.
Hence, through this report, I have attempted to draw a plan for an improvement project for
Cleveland clinic (Chiocchio et al. 2015). In this report, firstly, a brief overview of the
mentioned healthcare home will be provided in order to make the audience understand the
operations as well as organizational structure of the company. Secondly, the challenges
associated with various managerial issues as well as workforce which are being faced by the

4PROJECT REPORT
organization will be discussed. Thirdly, the report will contain critical analysis of the
challenges discussed and the scope of improvement. Along with that, this report will also
contain the aims and objectives of the project (Shirley 2016). Next to that, an
implementation plan in order to eradicate the identified challenges and achieve the aims and
objectives of the project will be discussed. Not only that, in order to deal. Finally, evaluation
of the improvement plan suggested and a brief conclusion will be presented through the
report. Along with the report, a brief reflection focusing on how the assignment has helped
me to enhance my theoretical knowledge as well as my practical skill will be performed.
Overview of the company
The Cleveland Clinic Abu Dhabi, popularly known as CCAD is referred to a
multispecialty healthcare home which provides free of cost healthcare services to the citizens
of UAE. The 364 bed luxury hospital which is a part of Cleveland Clinic Foundation, USA,
has been open to the public of the mentioned nation since May 2015. The headquarters of the
mentioned healthcare home is located at Ohio. Being a non-profit organization, the chief aim
of the mentioned organizations is to provide the local patients with best medical care. In
order to achieve the goal, the mentioned organization provides the newly appointed
healthcare service users and healthcare professionals with several medical facilities in order
to enhance and polish their skills and stay up to date with the latest healthcare associated
technologies.

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Operations of the company
The Cleveland clinic, Abu Dhabi currently has 364 numbers of beds. It not only
serves the population of Abu Dhabi but also serves neighboring states. The healthcare home
along with holding the facilities or treatment in the disciplines of surgery and medicine, also
holds facilities for gynecology, cardiology and obstetrics. Along with that it also comprises of
polyclinic in the premises of the hospital (Rotondo et al. 2016). The chief four routes by
which healthcare service users are appointed in the mentioned hospital includes
1. The Emergency Department
2. The Outpatient Specialist Clinics (Dhabi 2014)
3. Transfer from other hospitals and
4. The Polyclinic or referral from other primary care clinics
The total number of employees in the mentioned institution is 5200. While the total
numbers of senior surgeons of the hospital are 120, more than 309 healthcare professionals
are junior. In order to enhance the efficiency of the junior healthcare professionals, the
management of the Cleveland clinic organization provided the junior doctors with on job
trainings (Hammarlund et al. 2018).
Organizational structure
The organizational structure of the Cleveland clinic hospital is vertical. A vertical
organizational structure can be defined as those organizations that are entirely dependent on
the managers and supervisors when it comes to command as well as control the work of the
employees (Weel et al.2018). The organizational chart of the Cleveland Clinic has been
provided bellow for a better understanding of its organizational structure (Al Afari and
Elanain 2014).

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Figure 1: Organizational chart of the Cleveland Clinic Healthcare home
Source (Created by author)
The Cleveland Clinic posses a group of polyclinics along with the hospitals. Both the
sector are looked after by the Board of Directors as well as by the general manager. Two
operational managers for two of the mentioned sectors have also been appointed. The
healthcare service providers of the hospital include general practitioners, nurses, care
providers and specialists. Majority of the general practitioners of the organization are newly
recruited (Kerzner and Kerzner 2017). As a result of this, they are inexperience and require
special training in order to enhance their skills in the healthcare industry. The general
physician of the organization includes ER doctors, surgeons and hospitalists (Al Mansoori et
al. 2018). Other medical staffs of the healthcare home include physical therapists, radiation
therapists, medical assistants, pharmacists, dieticians, Radiology, ultrasound and surgical lab
technologists. When it comes to the administration branch, they mainly include the
employees of the account section, non medical staffs and receptionists. The nonmedical staffs
Board of
Directors
Hospital
Medical
General
practitioners
Nurses
Care providers
Specialists
Adminstration
Accounts
Non-Medical
staffs
Human
Resources
Polyclinics
Medical
Non medical
General
Manager