National Safety and Quality Healthcare Service Standards

RUNNING HEAD: NATIONAL SAFETY AND QUALITY HEALTHCARE SERVICE STANDARDS 1
National Safety and Quality Healthcare Service Standards.
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NATIONAL SAFETY AND QUALITY HEALTHCARE SERVICE STANDARDS 2
National Safety and Quality Healthcare Service and Standards
INTRODUCTION
In this interview, I will demonstrate my understanding of two NSQHS that include
clinical governance specifically information management element and medication safety
(Williams, Woolliams, & Spiro, 2012). In so doing, I will reflect on my clinical practice using
the Gibbs Reflective model.
DESCRIPTION
During one of my routine nursing practice, there was a patient who came at the healthcare
facility and requested for the previous treatment history that he had been subjected to two
months ago. The reason why the patient was interested in the data was that it was needed by
another healthcare expert. It was therefore needed so that they could understand the medical
history of the patient. The patient was then told to visit the health records department where
information was retrieved then given to him.
While I was at the mental health department, we were supposed to adhere to the rights of
medication. We had to look at the drug, confirm the date of expiry and counter check the
patient’s name before administering the drug to the patient.
FEELINGS
I was very shocked and I kept wondering why a patient would seek such a treatment plan
which had happened several months ago. I was also excited at the same time since I was eager to
find out how well the healthcare facility keeps information about patients. I was very happy after
the information was issued to the patient. I was happy because the NSQHS were in full swing at

NATIONAL SAFETY AND QUALITY HEALTHCARE SERVICE STANDARDS 3
that particular healthcare institution where I was working. I was also happy with this act of
adhering to the rights of medication since I had that belief that no patient will perish as a result of
negligence.
EVALUATION
All the part of the clinical experience were positive since all the objectives were
achieved. The information that the patient was in need was retrieved easily since information
management standards were very high. The second experience was also positive since there was
no scenario that I came across of negligence where a patient had been given the wrong
medication.
ANALYSIS
There are eight National Safety and Quality Health Service standards in Australia. These
standards are owned by the Australian Commission on safety and Quality in Healthcare
("implementation of National Safety and Quality Standards in Australia's health system," 2015).
These standards have been made compulsory in all the health organizations in the country .These
standards were set up with several objectives and they include protecting the public from harm or
injury and then improving on the quality of the health services that are rendered to the general
public.
The first and my most favorite standard which I understand very well is Governance for
safety and quality in the health service organizations (Banks, 2016). Clinical governance can be
defined as the framework that health care organizations are accountable for continuous
improvement in the quality of the services they provide to the citizens and protecting high
standards through creation of an environment where excellence in patient care would work very