Understand the Role of Healthcare Worker: Duties, Responsibilities, Skills, and Working Relationships

This assessment covers the role of healthcare workers, their duties, responsibilities, skills, and working relationships. It also emphasizes the importance of adhering to agreed ways of working. The assessment is divided into six parts, covering different aspects of healthcare work. It includes questions, answers, and explanations. The output provides a title, meta title, meta description, summary, and other relevant details.

Unit 1: Understand the role of the healthcare worker
Please note that this Assessment has 13 pages and is made up of 6 parts.
Name:
Part 1: Be able to explore a work role in a healthcare setting
This part will help you to evidence Learning Outcome 1: Be able to explore a work role in
a healthcare setting
Learning objective Place in Assessment
1.1 Describe the duties and responsibilities of a named
work role in a healthcare setting
Question 1 Page 1
1.2 Identify the skills, knowledge and attitudes required
for this work role
Question 2 Page 2
1. Describe the duties and responsibilities of your own role in the health sector. If you do
not yet work in the sector, select one of the following roles to answer this assessment
question. [1.1]
 Porter
 Pharmacy technician
 Health care assistant 4806
Role Duties Responsibilities
 The role of health
care assistant is to
observe, analyse,
measure, organise
maintaining records
of individual's health
medical history,
monitoring blood
pressure, pulse rate,
recording
temperature, body
mass and respiration
rates of each patients.
 Person centred care
and personal care
evolve prevention
and control, dietary
habitats of patients,
personal hygiene and
whole reassurance,
care, concern,
 Addressing and
delivering the
medical history
recovery of each
individuals to higher
managers.
 Supporting each staff
members
 Coordination with
each members of
health care
organisation.
 Making interaction
with each individual,
avoiding
discrimination with in
community.
 Being gentle and
calm and positive
towards each arise
conflicts or situations.
 Cohere the
professionals standard
and principles of
health care setting.
 Attending nurse
practitioners in
meeting.
 Developing and
formulating strategies
for health care
promotions.
 Formulating
interventions through
clinical decision
making and problem
solving that may
promote health
recovery and coping
from chronic illness.
 Demonstrating and
following principles
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Unit 1: Understand the role of the healthcare worker
comfort, making
communication with
patients and their
family members.
 Maintaining positive,
calm and clean
environment.
 Elevation of mental,
physical, nutritional
health factors of each
individuals.
 To mange lacking
and ordering of
resources.
 Demonstrate
understanding of
diseases.
 Providing moral
support to each
individuals through
the valid use of
communication skills.
 Establishing trust and
transparency with in
relationship of
patients-healthcare
professional.
and ethics of health
care system.
 Preparing acute care
plans for individuals
who are suffering
from life time illness
such as cancer,
Alzheimer, dementia
and so on.
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Unit 1: Understand the role of the healthcare worker
2. Identify the skills, knowledge and attitudes needed for the work role you have chosen in question 1. [1.2]
Role Skills Knowledge Attitudes
Health care
Assistant
 The determined skills of
health care professional
characterised as caring,
polite, disciplined,
professional, good
communicator, willingness
of doing personal task such
as washing, cleaning,
motivation etc.
 Able to follow the
instructions and methods.
 Willing towards making
bond with individuals.
 Optimistic behaviour in
regards with staff and
patients which are present in
the health care system.
 The knowledge of basic
life support, handling
dietary food handling,
safeguarding of each
staff and individuals in
health organisation,
information of fire
safety, measuring as well
as recording patients
medical history are
essential for health care
professional to know.
 Most of factors are
generally enhanced
through training and rest
of them are generally
attained by practising in
medical field.
 As a health care assistant, the attitude of
person should be calm and positive that may
portray is infectious.
 Safety, care and concern are the main factors
of attitudes of an individual hat should be
there in health care professionals.
Now that you have completed part 1 of your Assessment, remember to save the work you have done so far – you will need to send
your work to your tutor for marking once you have completed all 6 parts of this Assessment.
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Unit 1: Understand the role of the healthcare worker
Part 2: Understand working relationships in healthcare settings
This part will help you to evidence Learning Outcome 2: Understand working
relationships in healthcare settings
Learning objective Place in Assessment
2.1 Explain how a working relationship is different from a
personal relationship
Question 1 Page 3
2.2 Describe different working relationships in healthcare
settings
Question 2 Page 4
2.3 Describe how positive working relationships can
support improved performance in the workplace
Question 3 Page 4
1. Explain some of the different features of a working and a personal relationship. Give two
different features for each type of relationship. [2.1]
Working relationship:
Working relationship depends on adhering the policies and methodologies as well as
determine ways of working. There are correlated and bounded with contracts of code of
practice among with employment. This relationship is professional in nature as there are
boundaries and restrictions present. In working relationship, the attained information that can
be shared or transfer among with them should be concise and particular and also it is kept
confidential except where it is compulsory with other partitioner. The benefits of better
working relationship within the health care profession that are characterised as larger
efficiency, quality of care provided to each individual, high amount of satisfaction with
services, larger response, increase of safety and securities, increased productivity,
sustainability and so on. The main features of working relationship that are effective
communication, trust, respect, diversity and equality. Work relationships are most likely
depends on the determined boundaries though multiple contracts, policies, interventions,
agreed terms and conditions and also code of conduct and practices. It allows an individual to
stay focused and oriented towards their work.
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Unit 1: Understand the role of the healthcare worker
Personal relationship:
Personal relationship is concluded as informal in nature. It is based on the emotions, mutual
bonds and other common qualities of two parties. It is a intellectual connection between two
members which is established with mutual thoughts, perspectives and trust. The information
which is attained that can be shared freely among with others. There is no involvement of
code of practice as well as ethics in this type of relationship. It is sustain by giving quality of
time and efforts to each other. The thoughts shared in this bond are similar like thoughts are
shared with family and friends. The two features of personal relationship that are
communication and honesty. It is generally found between patients-healthcare professionals.
2. Identify two roles in the health sector and describe how they work together. [2.2]
Roles: The two considered roles of health care department are Doctors and
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Unit 1: Understand the role of the healthcare worker
nurses.
How they work
together:
The collaboration of doctor's knowledge and skills along with nurses
care are considered to be effective for patient's health and may provide
endless benefits to an individuals. It also means the cooperation in
work, dividing duties and responsibilities with each other, solving
problems and also determining appropriate decisions, formulations of
strategies and policies that are best for the health of an individuals and
can help to promote the recovering and coping of illness. The nature of
work between them are professional and Also, it can utilise in
developing acute care plans for chronic diseases such as organ failure,
cardiovascular diseases, strokes and so on. This collaboration promotes
greater efficient communication, coordination of care and patient-
centred care and decision. This team based care is executed by having
multiple visit hospital patients through mix of service providers, in
medical field it is known as rounding. Patients who generally, are in
intensive care or in critical conditions unit requires certain rounds for
quality of services and this collaboration considered as effective
intervention to cope.
3. Describe how positive working relationships can support improved performance in the
workplace. [2.3]
The working relationships are beneficial in improving performance as they can reduce the
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Unit 1: Understand the role of the healthcare worker
individual's burden of work and that leads to decrease individual's stress. It makes an
individual to rely on people who can provide help and support. They can increase level of
comfort and develop acceptance of environment within workplace. Healthier environment
may increase morale and less absentees which can promote productivity. They are based on
policies and procedure that are determined in concern of benefits for an each member in
health care setting. The working relationships are bounded with code of practices that can
help to sustain management, promotes retention rates also beneficial in determining the
positive relationship among staff members and health practitioners. The psychology says,
about science which is behind working style of positive relationship which is it can accelerate
the power of connectivity among people and increase the team work spirit within staff.
Now that you have completed part 2 of your Assessment, remember to save the work
you have done so far – you will need to send your work to your tutor for marking once
you have completed all 6 parts of this Assessment.
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Unit 1: Understand the role of the healthcare worker
Part 3: Understand the importance of working in ways that are agreed with the
employer
This part will help you to evidence Learning Outcome 3: Understand the importance of
working in ways that are agreed with the employer
Learning objective Place in Assessment
3.1 Describe why it is important to adhere to the agreed
boundaries of the job role
Question 1a&b Page 5
3.2 Outline what is meant by agreed ways of working Question 2 Page 5
3.3 Explain the importance of full and up-to-date details of
agreed ways of working
Question 3 Page 5
1a. Describe what the boundaries of a job role refer to? [3.1]
Boundaries are the rules and limits which govern the ways of interactions with patients. The
boundaries are also termed to be gaps within the practitioner power as well as vulnerability of
an individuals. It avert the line within patient and health care assistant from becoming fade or
blur. The boundaries are set out by legal, ethical as well as organisational framework areas in
order to conduct the safe and healthy environment for all members in health care system. The
areas which are focused in hallmarking limits are sharing personal attained information with
patients, emotional responses, pitch of voice, physical touch, favours, sexual relations, gifts,
sharing personal telephone numbers and so on.
1b. Describe in your own words why it is important to keep to agreed boundaries in a job
role. [3.1]
It is important to set out the agreed boundaries because it allows to determine and
expectations, responsibilities and duties of role. It also exaggerated what work needs to
address by person, what is must done by them, whom to report after completion of task,
information about working hours and shifts of a person, remuneration and demographic
location. It acknowledge the level of skills and competence of a person. The agreed
boundaries help to each staff members to work in systematic way and provide each patients
care and services while keeping themselves restricted. It has been observed through studies
that not acknowledging boundaries may promote trust issues.
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Unit 1: Understand the role of the healthcare worker
2. Briefly outline what is meant by the term ‘agreed ways of working’. [3.2]
The agreed ways of working based on the policies and procedures which are develop through
higher authorities which are abide by. In order to induce trust, safety and security within
workplace agreed ways working implemented in heath care system. It may describe as
working a task in a team based manner. In agreed way of working all terms and conditions are
being accepted by member in health care organisation. The agreed boundaries are the limits
which are set out by authorities and all members are in the favour of determined boundary.
The agreed limits are termed to be in favour of patient's health care history. It can be assessed
through group meetings and personal consulting. The agreed ways of working may get
changed as per the demands of an individuals or nation's demands. Example: when the fire
alarm rings, all members needs to assemble in decided points, moving and positioning of
health care members ans so on.
3. Explain why is it important that the details of agreed ways of working are up-to-date?
[3.3]
The agreed ways with each and every individuals are detailed and underline in care plans.
Hence, there are to ensure that a health care professionals is working within law and promote
support and care to an individuals that can meet the demands of patients. It is set out for the
managed and organised health care setting and that can help to improve the performance of
services and quality of care. It is necessary to maintain records of agreed ways of working
because it gets changed and alternated as per the needs of users, policies, health and safety
regulations , national pandemic and so on. If one is not having up to date copy of agreed ways
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Unit 1: Understand the role of the healthcare worker
module then he or she will be unaware of changes and this unawareness and irresponsible
behaviour perhaps cause risk to a person.
Now that you have completed part 3 of your Assessment, remember to save the work
you have done so far – you will need to send your work to your tutor for marking once
you have completed all 6 parts of this Assessment.
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Unit 1: Understand the role of the healthcare worker
Part 4: Understand the importance of working in partnership with others in
healthcare settings
This part will help you to evidence Learning Outcome 4: Understand the importance of
working in partnership with others in healthcare settings
Learning objective Place in Assessment
4.1 Explain why it is important to work in partnership with
others
Question 1 Page 7
4.2 Identify ways of working that can help partnership
working
Question 2 Page 7
4.3 Identify skills and approaches needed for resolving
conflicts
Question 3 Page 8
4.4 Explain how and when to access support about:
 Partnership working
 Resolving conflicts
Question 4 Page 8
1. Explain why it is important to work in partnership with others. Use an example from the
healthcare sector to put your answer into context. [4.1]
Working in a partnership with team members and other staff members termed as highly
productive. The partnership helps in determining core of the problem and also relevant
solution of the problem. It may enables members of organisation to establish efficient
interventions, ways of interaction with individual in regards with their illness and suffering
period and also it may helps in communicating with each others. It allows health practitioners
to break the interruptions or barriers within themselves and also increase team work quality of
staff members. It can help in attaining goals and objectives which are set out for patients in
order to provide best care and services. It is due to one health care professional is not enough
to provide knowledge, moral support, care, expertise, time etc. at one time, to fulfil all needs
of patients, working in partnership implicated.
Another, benefits that can be concluded as health care assistant worked in shift based pattern
and in order to be up to dated, it is essential to pass information one to another. The key
features of partnerships are: communication, coordination, collaboration and integration.
There are main objectives and aims which are conquer through working in collaboration with
others. They are to improve services and access, to establish the community power and to
provide person centred care to each individual. There are models which are considered while
in working in partnership in health care system are networking, referral system, multi agency
and consortium.
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Unit 1: Understand the role of the healthcare worker
For example: In Australia, the networking model is common, in this, each health care
practitioners can connect themselves digitally and can share their learning and knowledge in
regards with practice on digital platform. It can be utilize through new practitioners and can
foster their knowledge and understanding of role.
2. Identify two ways of working that can help improve working partnerships. [4.2]
In order to improve the working partnerships within health care system the participants
should highly focus on the roles which are designated to them. The two determined ways that
can help improve are listening to each and maintaining dignity that utilize to understand each
individuals behaviour and attitudes while working with team members. Communication is a
two ways process in which listening is a vital part. Listening to superiors and attaining
valuable knowledge and information is a part of good practice, moreover, listening to each
other can play a major role in coordination and collaboration. Gaps in listening can induce
mismanagement and disturbance while providing quality of care and service to patients.
Another respecting individuals promotes ample of opportunities for individuals to achieve
future goals and objectives. It help in attaining positive outcome in patient's health status.
Valuing each other perspectives and suggestions help to establish equality and work
satisfaction. These two factors affect major impact on the performance of health practitioners
it can establish transparency and also positive work environment for each health care assistant
to work.
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Unit 1: Understand the role of the healthcare worker
3. Identify skills and approaches that workers in the health sector need in order to resolve
conflicts. [4.3]
Skills: Optimistic, Patience, Transparent Ideology, Calm, Dignity, Assertive, Problem
solving
In order to sort conflicts a person should be calm and positive. It often induce in workplace
and it cause interpersonal strife among co-workers. The conflicts can majorly impact on the
productivity of practitioners. According to the observation, the problem solving skills is more
effective, thus it can analyse source or cause of problem. An individual should have clear and
transparent vision of thoughts that can resolve conflicts. These are often important skills for
working in team which have give acceptable solution for each members. Suggestion and
support are also main factor that can be taken from more experienced co-workers in solving
any conflicts that is also compulsory. It is also mandatory to sure that dealing and tackling
with conflicts rather than ignoring or hoping to get resolve by their own. Hence, it can lead to
a condition where solution could not attained.
Approaches:
Compromise approach and Accommodation approach
These two approaches are beneficial in resolving the conflicts that occur due to disagreement
in workplace. The compromise approach may conclude as to resolve conflicts by recognizing
solution which is partially accepted through both participants but neither accepted by both
parties completely. The approach should be polite and affirmative, so that effective solution
can be attained to solve problems. Whereas, the accommodation approach is better known as
settlement in which solution is provided in the form of settlement with agreed statements of
both parties.
4. Give an explanation of how and when to access support and advice about partnership
working and resolving conflicts. [4.4]
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Unit 1: Understand the role of the healthcare worker
a. How to access
support and advice
about partnership
working.
In this, the managers should be there to provide support and also
offer guidance in whole areas of health assistant work. It has been
also provided while going under training period. There are several
external resources which are also there that may provide learning
and understanding of concept such as charities, unions, books and
informational web links that may help in grasping learning of
agreed ways of working of firm.
b. When to access
support and advice
about partnership
working.
If an health care professionals sense the feeling that he or she has
limited amount of learning and knowledge in regards with
partnership working or if they dealt any condition due to
specifically partner difficulties then they should seek suggestions
from experienced staff or their managers in order to solve it.
While also discussing individual's needs, monitoring own work
progress and interacting with front line managers help to
determine when to seek advice.
c. How to access
support and advice
for resolving
conflicts.
Communicating and asking their recommendations, advices and
suggestions can play in vital role in the resolving the conflicts
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Unit 1: Understand the role of the healthcare worker
which are arise due to any reason.
Also, asking help from senior and more experiences health care
professionals can be utilisation factor as they have spend more
years within organisation and they know better as compared to
new practitioners.
d. When to access
support and advice
for resolving
conflicts.
There will be harder times in this profession, where all person will
not agree with the statements. Thus, it can occur anytime and
anywhere such as between service provider and the service user.
It generally happens in the critical conditions and there are
chances when both parties they do not settle in one statement.
This behaviour may take long to get settled then one can ask help
form other to solve induced conflicts.
Now that you have completed part 4 of your Assessment, remember to save the work
you have done so far – you will need to send your work to your tutor for marking once
you have completed all 6 parts of this Assessment.
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Unit 1: Understand the role of the healthcare worker
Part 5: Know the limits of own expertise and knowledge and when to refer to
others
This part will help you to evidence Learning Outcome 5: Know the limits of own expertise
and knowledge and when to refer to others
Learning objective Place in Assessment
5.1 Describe what is meant by being competent Question 1a&1b Page 10
5.2 Identify examples of when to seek help from others Question 2 Page 11
5.3 State why it is important to seek help and report issues
to others
Question 3 Page 11
5.4 Describe the benefits of learning from others Question 4 Page 11
1a. Use the space below to describe what is meant by being competent. [5.1]
The competence are interconnected with essential factors that are knowledge, skills, attitude
or behaviour, good hygiene, organisational skills, migration and adapting the surroundings
judgement, empathy and compassion. A health care professionals must ensure and have
knowledge about how to do work in their profession and why. They must foster their skills
while attaining training from senior, so they can be fit for the given role. The employees
behaviour should be calm and positive towards their work and also efficient to manage any
situation. Lastly, health care professionally finally develop their judgement in managing any
situation.
1b. In the table below, describe the competencies needed for a particular healthcare role.
You could use your own, or one that you know well. Give examples of the competencies you
are expected to have for this role and how they can be met. [5.1]
Job role: HEALTH CARE ASSISTANCE
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Unit 1: Understand the role of the healthcare worker
Competency How do you meet this competency?
Promote Person-Centred Care
communication skills
Empathy
Recognise, maintain respect and dignity of
patients, promotions of quality of care and
services, demonstrating understanding of
illness, to ease pain and suffering, assisting
patients in their personal task, making trustful
bonds, promotion of healthy and fit lifestyle
and so on.
A effective communication is part f
competencies, an individual should be great
communicator so that he or she can able to
develop healthy relationships with patients.
Empathy plays a major role in health care
sectors. It may allows to ease emotions and
develop emotional bonds with patients and
their family members. This is often used,
when an individual is suffering from chronic
illness or diseases such as cancer.
Consume or utilize informatics
Hygiene
To establish honest communication, manage,
knowledge, minimize risk factors and also
provide support decision making through
informational technology interventions.
A clean and positive environment helps in
promoting good will and recovery of patients.
2. Using your current healthcare job role (or one that you are familiar with) can you identify
two examples of when to seek help from others? [5.2]
Role: Health Care Assistant
Examples of when to seek help from others
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Unit 1: Understand the role of the healthcare worker
1. In the case of ethical dilemma, most of the health care assistant may deal problems in
determining the appropriate solution, its is the are where they should ask for help from
others.
2. In lack of clarity, one should ask help from senior and should clear their doubts rather
than continuing along with queries.
3. In your current healthcare job role (or one that you know well), why is it important that
you seek help and report issues to others? State your answer below. [5.3]
The job role of health care assistance considered as challenging. It is important to notify each
issues and seek help from others because in order to provide improved services and quality of
care it is compulsory to work in team. There are several consequences for not seeking help
they are as follows harm and discomfort for service users, arrival of legal issues, wastage of
resources, increased cost efficiency and so on.
4. In your current healthcare job role (or one that you know well), who do you learn from?
Describe the benefits of learning from them. [5.4]
The learning that can be trained through multiple sources such online crash courses, self notes
from lectures theatres, experts, health care lecturers, learning in a group sessions, books and
journals, newspapers, classrooms etc. it enhances knowledge and can provide number of
opportunities to learn and develop new skill, it also provide strength to values of organisation.
This may also help in increasing self esteem an coincidence. Self learning also cost effective
and promotes motivation and encouragement support.
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Unit 1: Understand the role of the healthcare worker
Now that you have completed part 5 of your Assessment, remember to save the work
you have done so far – you will need to send your work to your tutor for marking once
you have completed all 6 parts of this Assessment.
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Unit 1: Understand the role of the healthcare worker
Part 6: Know how to present a positive image of self, organisation and service
This part will help you to evidence Learning Outcome 6: Know how to present a positive
image of self, organisation and service
Learning objective Place in Assessment
6.1 Describe how to present a positive image of self Question 1 Page 13
6.2 Describe how to present a positive image of the
organisation or service
Question 2 Page 13
6.3 State why presenting a positive image of self,
organisation or service to others is important in a
healthcare setting
Question 3 Page 14
1. Describe how to present a positive image of yourself. [6.1]
Your positive personal profile
The positive image can be pictured in front of organisation takes specific steps in order to
develop significant reputation. In this an individual should be clean and hygiene
personally, follows the dress codes, punctual and discipline while entering health care
organisation. Also, through self inventory, confronting thinking distortions and by
communicating efficiently and honestly with co-partners, working ethically and staying
connected to managers. Supporting them and determining personal development goals and
achieving them. The non verbal qualities that contributes in establishing good image are
body language, eye contact, proximity,gestures etc. The communication should be clear ,
in a sensible speed, managed pitch and active listener. Self analysation can play a
significant role hat help health care professional to improve their image. Monitoring self
growth and focusing on the given task provides. Accepting our faults and weakness can be
beneficial for an individual to maintain image. A positive self image have potential to
boost health that can be mental health of a person or it can be physical, social, emotional
or spiritual.
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Unit 1: Understand the role of the healthcare worker
2. Describe how employees can present a positive image of the healthcare organisation or
service that they work for. [6.2]
It has been observed through evidence based studies that if employees represent
themselves as quick learner, oriented towards given task, keen observer, being dedicated
towards work, maintaining professionalism within co-workers, attaining goals and objectives
can help to reflect positive image. Valuing and motivating other staff member and becoming
example of others can be effective quality of positive image of an individual. Knowledge of
work and working ethically within the organisation also helps in maintaining a good image
and reputation. It also depends on how an individual deal with service users.
3. Why is presenting a positive image of yourself, the health sector organisation you work
for or the service you provide important? Use the table below to state your answers.
[6.3]
Positive image Why is this important for the organisation
you work for?
1. Yourself Reflecting a affirmative image can improve
the experience of individual. Being well
dressed, treating people with good attitude
and manner provides good reputation.
Establishing the trust among other and
maintaining the dignity of others. Also,
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Unit 1: Understand the role of the healthcare worker
individual's body language, confidence,
dealing with co-workers, communication
skills, attitudes, face expression.
2. The organisation you work for Debiting professionals behaviour and being
efficient with given role provides
organisation a affirmative image. Motivating
and encouragement provided to others, good
relations with managers and co-workers,
active listeners, attentive towards profession.
3. The service you provide Quality of care and services should be
provided to each patients without
discriminating them on the basis of their race,
sex, ethnicity, colour, age and location. The
services which are provided to them should
highly aims on prevention and control of
illness.
Have you read through your work? Make sure you check your answers carefully
before submitting your Assessment.
Once you have completed all 6 parts of this Assessment, go to
www.vision2learn.com. Log in to the platform and send your Assessment to your
tutor via your My Study page for marking. Good luck!
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