Skills for Higher Education: Dealing with Healthcare Workload Problems

This essay discusses the problems associated with high workload in healthcare services, including decreased service quality and stress/anxiety among staff. It provides solutions such as rest intervals, snack breaks, and increasing staff members to improve service delivery and staff well-being.

Skills for Higher
Education

Table of Contents
INTRODUCTION...........................................................................................................................3
Problem 1 decreased service quality......................................................................................3
Solution...................................................................................................................................4
Problem 2: Stress and anxiety................................................................................................5
Solution...................................................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Health and social care services are highly effective which create high impact on the every
individual within the sector. There are large number of people who want to get proper care and
treatment through using the health and social care services. This is the one in which there is need
ensure about getting better care to every individual. Here, health and social care staff member
also need to take care about delivery of effective healthcare services which can lead to create
high impact on the services delivery. There are large number of population which can lead to
create high impact on service delivery. Due to high workload there are high difficulty to deliver
quality of care services to the patient regarding their health improvement. There are also many
problems which lead to create high impact on the excessive workload amongst the healthcare
professionals. There is different healthcare problem which are associated with taking care of
effective response toward the potential solutions. This essay provides the information about the
problem which are associated with dealing lead to create high impact due to getting high
workload which are associated with healthcare problems and needed for the solution. This report
also includes different healthcare problems and their solution which can help to provide better
service delivery. There is need to take care about the healthcare professional who should not
getting negative health impact that can affect their service delivery. Here, through identifying
and evaluating the problem related with high workload can help to better deal with it and provide
better solution that can be beneficial for every individual (Endeshaw, 2020).
Problem 1 decreased service quality
There is risk of decreasing the risk of quality service which lead to create the problem which
are associated with creating high problem to the healthcare staff. Due to high workload, it leads
to create the situation of compromising in the service quality. Due to high impact on the services
delivery this can lead to create high impact on the service delivery. There is high workload on
the large number of healthcare staff which lead to create the problem in the service delivery. Due
to high workload healthcare staff are not able to get rest. This can lead to create high impact on
the quality of service delivery which are associated with providing healthcare services to the
patient for their improved health. It can easily identify that due to higher workload healthcare
staff member are not able to get proper rest which lead to make them get exhausted. This also
create the situation of not able to deliver their quality services to their patient. Here, healthcare

staff member is expected to deliver quality of care service and treatment which can allow to get
better and effective outcomes in patient health. Due to getting exhausted healthcare staff are not
able to deliver better care services to their patient (Subiyakto, & Sebastian, 2020). This can lead
to create high impact on the service delivery. Healthcare staff are not able to focus on their work
and lead to create the risk of neglect which have high negative response for the patient health.
There is also risk of neglect when healthcare staff member is not getting proper rest which lead
to create the situation where they are not able to focus on their health and which lead to impact
the service delivery. There are many cases which can be observed where staff member can be
observed as not providing proper care to patient. Due to busy schedule and need to manage many
patients at the same time lead to create the risk of neglect while delivering healthcare services.
This neglect is highly associated with the service quality where staff members are not able to
provide quality service to their patient for better and improved health.
Solution
To deal with the problem of decreased service quality, there is need to take care about
reducing the workload which is not possible. In this, there can be different solution where
providing time to time interval can be highly effective. While providing healthcare services to
patient, there is need to take some rest which can help in getting fresh and help them to get some
snacks which is associated with boost their energy and to deliver their service again (Javed, &
Liu, 2018). This can be effective solution that can allow healthcare staff member to deal during
the high workload time. This can help to get some energy and fresh air allow to get relaxed
which are associated with taking care of the effective response towards decrease healthcare
service quality. There can another solution through increasing the staff member which can allow
to diverse the workload and help healthcare staff member to reduce their workload and allow to
take some rest. This can be effective and allow to get better and effective response towards the
delivery of effective response towards the service delivery. Sharing of workload among other
healthcare professional can allow to reduce the workload and allow healthcare staff member to
provide quality of healthcare services. There is another solution to deal with decreased quality of
care services where interval can help to deal with the situation of decreased healthcare services
which are associated with delivery of high impact on the service quality. Interval can help
healthcare staff member to get better relaxation to deal in service delivery. This can help the
healthcare staff to take care of effective response toward the focus on their healthcare services.

This can allow to improve the services quality and help to reduce the issue of decreased service
delivery (Tahir et. al., 2020).
Problem 2: Stress and anxiety
The workload may enhance the issue which is foster the stress and anxiety that may render
the mental wellbeing of the staff within the healthcare. In addition, it is well analysed that the
health care staff are usually show their behaviour which is supportive and caring toward the
patient. Therefore, the workload may render the effectiveness of support and care formulate the
issue which is related with the mental health issue (Yang, Chen, & Chen, 2021). In addition, it is
also show the aspect which is associated with the various term that affect the mental health of the
staff. The prolong work and shifting hour with the challenging patient may create complication
with the staff to maintain their work life balance and that affect the personal life of staff with the
excessive workload. The workload may affect the productivity of the staff within the healthcare
and generate the aspect which is foster the stress and anxiety in the various ways. However, the
healthcare staff face the issue which is wider in mental health due to the rise of workload which
is towards the patient who create difficulties in providing the proper health and treatment with
their aggressive behaviour. Moreover, the healthcare staff feeling unwell due to the rise in the
stress which affect the productivity and quality of healthcare. The workload may also affect the
personal life of the employee which create challenge to balance that cause the anxiety (Elbay et.
al., 2020).
Solution
In addition, the major problem which is arise due to the workload in the healthcare setting is
associated with the formulation of stress and anxiety. In addition, in order to reduce such
complication, the proper schedule is used to prepared in order to maintain the work in the smooth
way. The management and the administration of healthcare are usually focus on the resilience
and wellbeing of the healthcare staff by providing flexibility in the work that may foster the work
life balance in the effective way. Therefore, the other aspect is also associated with the employee
engagement activities during the workload which is related with the fun as per fixed time of
interval or recess that helpful to keep the staff away from the work and take rest with their friend
or colleague which provide proper wellbeing by communicating and interacting with other help
to minimise the stress and anxiety (Bryant-Genevier and et. al., 2021). The other effective
solution which may also impact in the minor way is that the management of healthcare provide

snacks and meal to their staff for their work that they manage effectively and they take as the
part of appreciation which help to develop the wellbeing and resilience. The wellbeing is also
show the aspect among the staff with the interval where they can communicate which work as
their resting to reduce the stress. Overall, there are number of technique which is used during the
workload in order to reduce the issue of stress and anxiety among the healthcare staff (Jalili et.
al., 2021).
CONCLUSION
From the above discussion, it can have concluded that anxiety and decreased service quality
can be a problem due to high workload on the healthcare staff members. Due to high workload it
leads to create the risk of getting high impact on their own health which impact their mental
health condition and have negative impact on their profession. Due to high workload it leads to
create reducing in the service quality that impact the patient health improvement.
It is recommended to deliver quality diet that can help to reduce the anxiety and help to maintain
good health. This can also help to stay more fit while delivering healthcare services. It is also
recommended to increase the staff member and provide some time interval which can help to
make them feel relaxed and enable to again boost their energy to deliver quality services to their
patient.

REFERENCES
Books and Journals
Bryant-Genevier, J., Rao, C. Y., Lopes-Cardozo, B., Kone, A., Rose, C., Thomas, I., ... & Byrkit,
R. (2021). Symptoms of depression, anxiety, post-traumatic stress disorder, and suicidal
ideation among state, tribal, local, and territorial public health workers during the
COVID-19 Pandemic—United States, March–April 2021. Morbidity and Mortality
Weekly Report, 70(26), 947.
Elbay, R. Y., Kurtulmuş, A., Arpacıoğlu, S., & Karadere, E. (2020). Depression, anxiety, stress
levels of physicians and associated factors in Covid-19 pandemics. Psychiatry
research, 290, 113130.
Endeshaw, B. (2020). Healthcare service quality-measurement models: a review. Journal of
Health Research.
Jalili, M., Niroomand, M., Hadavand, F., Zeinali, K., & Fotouhi, A. (2021). Burnout among
healthcare professionals during COVID-19 pandemic: a cross-sectional
study. International archives of occupational and environmental health, 94(6), 1345-1352.
Javed, S. A., & Liu, S. (2018). Evaluation of outpatient satisfaction and service quality of
Pakistani healthcare projects: application of a novel synthetic grey incidence analysis
model. Grey Systems: Theory and Application.
Subiyakto, B., & Sebastian, K. O. T. (2020). The government reform on healthcare facilities
from the standpoint of service quality performance. International Journal of Economics
and Finance Studies, 12(1), 16-31.
Tahir, M., Amiruddin, R., Palutturi, S., Rivai, F., & Saleh, L. M. (2020). The relationship
between organizing and leadership style and the quality improvement of primary
healthcare services. Enfermería Clínica, 30, 39-43.
Yang, C., Chen, A., & Chen, Y. (2021). College students’ stress and health in the COVID-19
pandemic: The role of academic workload, separation from school, and fears of
contagion. PloS one, 16(2), e0246676.