The Healthcare Effectiveness Data and Information Set (HEDIS) is designed and maintained by the National Committee for Quality Insurance (NCQA) and is used in almost 90% of US health plans to monitor their performance. HEDIS focuses on the effectiveness, access, satisfaction, stability, use, and cost of healthcare services. Patient satisfaction is an important measure for healthcare facilities as it can lead to word-of-mouth marketing, act as a quality improvement tool, and improve communication between patients and doctors. Feedback is recommended to ensure that healthcare facilities are working on their customer satisfaction. This presentation provides statistics related to patient satisfaction and the financial benefits of patient satisfaction.
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