Report on Heritage and Cultural Tourism: Growth, Conflicts, and Impact
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AI Summary
This report provides a comprehensive analysis of heritage and cultural tourism management. It examines the growth and development of the industry, potential conflicts in heritage conservation using Barcelona and Venice as case studies, and the purpose of heritage attractions in meeting diverse customer needs. Furthermore, it evaluates the impact of different ownership types on heritage site management and analyzes the roles of various organizations in the industry. The report also assesses the methods and media used for interpretation within the heritage and cultural tourism sector, offering a holistic view of the industry's dynamics and challenges. This document is available on Desklib, a platform offering a range of AI-based study tools and resources for students.

Heritage and Cultural Tourism
Management
1
Management
1
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Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
1.1 Analyse the growth and development of the heritage and cultural industry.........................4
1.2 Discuss potential conflicts in the conservation of heritage and cultural resources using the
case Barcelona (Spain) and Venice (Italy)..................................................................................7
Task 2.............................................................................................................................................10
2.1 Assess the purpose of heritage and cultural attractions in meeting the needs of different
customers...................................................................................................................................10
Task 3.............................................................................................................................................12
3.1 Evaluate the impact of different types of ownership on the management of heritage and
cultural sites...............................................................................................................................12
3.2 Analyse the roles and responsibilities of organizations in the heritage and cultural industry.
...................................................................................................................................................15
Task 4.............................................................................................................................................17
4.1 Evaluate methods and media used for interpretation within the heritage and cultural
industry for tourists....................................................................................................................17
Conclusion.....................................................................................................................................20
References......................................................................................................................................21
2
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
1.1 Analyse the growth and development of the heritage and cultural industry.........................4
1.2 Discuss potential conflicts in the conservation of heritage and cultural resources using the
case Barcelona (Spain) and Venice (Italy)..................................................................................7
Task 2.............................................................................................................................................10
2.1 Assess the purpose of heritage and cultural attractions in meeting the needs of different
customers...................................................................................................................................10
Task 3.............................................................................................................................................12
3.1 Evaluate the impact of different types of ownership on the management of heritage and
cultural sites...............................................................................................................................12
3.2 Analyse the roles and responsibilities of organizations in the heritage and cultural industry.
...................................................................................................................................................15
Task 4.............................................................................................................................................17
4.1 Evaluate methods and media used for interpretation within the heritage and cultural
industry for tourists....................................................................................................................17
Conclusion.....................................................................................................................................20
References......................................................................................................................................21
2

Introduction
Tourism management is essential for the tourism industry and in that there will be the inclusion
of various aspects. This report will be including all of them such as the growth and development
in the tourism will be analyzed with the help of leaflet and an article will be presented in respect
of the conflicts which are faced in the process of heritage conservation. The requirement to make
the cultural attraction will be identified by which the needs of customers will be met. All of the
ownership types will be taken into consideration in which the manner they will be will affect the
management of the cultural places will be determined. The role which will be played by all the
organizations in this industry will have to be evaluated. All the methods and the media which
will be used by the tourism department will be discussed in the last section of this report.
3
Tourism management is essential for the tourism industry and in that there will be the inclusion
of various aspects. This report will be including all of them such as the growth and development
in the tourism will be analyzed with the help of leaflet and an article will be presented in respect
of the conflicts which are faced in the process of heritage conservation. The requirement to make
the cultural attraction will be identified by which the needs of customers will be met. All of the
ownership types will be taken into consideration in which the manner they will be will affect the
management of the cultural places will be determined. The role which will be played by all the
organizations in this industry will have to be evaluated. All the methods and the media which
will be used by the tourism department will be discussed in the last section of this report.
3
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Task 1
1.1 Analyse the growth and development of the heritage and cultural industry
Introduction:
In this, the manner in
which the growth will be
attained by the tourism will
be taken into
consideration. The various
attractions and the sites
which are there will be
accounted for. There will
be the timeline which will
be representing all the
developments which took
place in this field.
The growth in this sector
has been experienced in
the past period and this has
been basically undertaken
in the business sector. This
was considered as the
business for the people by
whom they can attain a
large amount of profit.
There have been various
visits which were made
and in the starting, it was
for the religious purposes
(Timothy and Boyd, 2014).
There were various
organizations which were
developed in this sector in
the 20th century such as the
woodland and national
trust. There were
developments which were
observed and for that
various facility were
provided to the visitors
such as the packages were
provided in which they
were offered all the
facilities which are
required in any tour.
Various attractions were
established by which more
people are attracted such as
National Maritime
Museum, British Museum
and many more (Aitchison,
et. al., 2014). All of the
major developments which
took place in this industry
are as provided below:
1940: In this period there
were various changes
which were made in rules
and regulations by the
government so that the
expansion of the tourism
can be achieved. There
was need of the funds and
to meet it the council has
been established in which
arts and other activities
were enhanced
1946: The development
continued and the
organization was converted
into Arts council in Great
Britain in which was
development at large scale
and no intervention was
made by any political
party. The tourism sector
was experiencing the
growth under this.
The 1950s: There was
development at a fast pace
and all of the funds which
4
1.1 Analyse the growth and development of the heritage and cultural industry
Introduction:
In this, the manner in
which the growth will be
attained by the tourism will
be taken into
consideration. The various
attractions and the sites
which are there will be
accounted for. There will
be the timeline which will
be representing all the
developments which took
place in this field.
The growth in this sector
has been experienced in
the past period and this has
been basically undertaken
in the business sector. This
was considered as the
business for the people by
whom they can attain a
large amount of profit.
There have been various
visits which were made
and in the starting, it was
for the religious purposes
(Timothy and Boyd, 2014).
There were various
organizations which were
developed in this sector in
the 20th century such as the
woodland and national
trust. There were
developments which were
observed and for that
various facility were
provided to the visitors
such as the packages were
provided in which they
were offered all the
facilities which are
required in any tour.
Various attractions were
established by which more
people are attracted such as
National Maritime
Museum, British Museum
and many more (Aitchison,
et. al., 2014). All of the
major developments which
took place in this industry
are as provided below:
1940: In this period there
were various changes
which were made in rules
and regulations by the
government so that the
expansion of the tourism
can be achieved. There
was need of the funds and
to meet it the council has
been established in which
arts and other activities
were enhanced
1946: The development
continued and the
organization was converted
into Arts council in Great
Britain in which was
development at large scale
and no intervention was
made by any political
party. The tourism sector
was experiencing the
growth under this.
The 1950s: There was
development at a fast pace
and all of the funds which
4
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were required in this were
arranged in a proper
manner. For that, the
charity and other sources
were used and the tourism
sector used these for the
various purposes.
1965: There are the British
Museum and national
museum in which it is
needed that proper
management shall be
made. For that funds are
required and the
responsibility for same is
undertaken by the
Department for Education
and Science.
1980s: In the United
Kingdom there were
various programmes which
were launched by the
government so that more
tourists can be attracted.
Under this Museums were
developed and the
commission was formed
for this and also
sponsorship incentive
scheme was introduced.
1992: During this period
the expansion of the
Department of National
Heritage and Ministry was
made. This is the
department which
undertook various actions
by which heritage is
expanded and proper
management in this are
made.
2000: The visitors are
attracted by the arts in the
country and for the
development of tourism in
this section there was the
UK film council which
was developed.
2010: At this time people
were in the requirement of
the luxury tourism and for
that this was developed.
There were an introduction
and expansion of niche
market tourism.
Conclusion
From the information that
has been provided above, it
can be said that the
heritage and cultural sector
has developed and for that,
there are various
organizations which have
been developed. There was
an expansion which was
made and in that overall
growth of tourism took
place.
5
arranged in a proper
manner. For that, the
charity and other sources
were used and the tourism
sector used these for the
various purposes.
1965: There are the British
Museum and national
museum in which it is
needed that proper
management shall be
made. For that funds are
required and the
responsibility for same is
undertaken by the
Department for Education
and Science.
1980s: In the United
Kingdom there were
various programmes which
were launched by the
government so that more
tourists can be attracted.
Under this Museums were
developed and the
commission was formed
for this and also
sponsorship incentive
scheme was introduced.
1992: During this period
the expansion of the
Department of National
Heritage and Ministry was
made. This is the
department which
undertook various actions
by which heritage is
expanded and proper
management in this are
made.
2000: The visitors are
attracted by the arts in the
country and for the
development of tourism in
this section there was the
UK film council which
was developed.
2010: At this time people
were in the requirement of
the luxury tourism and for
that this was developed.
There were an introduction
and expansion of niche
market tourism.
Conclusion
From the information that
has been provided above, it
can be said that the
heritage and cultural sector
has developed and for that,
there are various
organizations which have
been developed. There was
an expansion which was
made and in that overall
growth of tourism took
place.
5

6
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1.2 Discuss potential conflicts in the conservation of heritage and cultural resources using
the case Barcelona (Spain) and Venice (Italy).
Title: Conflicts faced in Heritage and Cultural conservation and management
Date: 17th July 2018
In the tourism industry there is important of the culture and heritage and so it shall be taken into
consideration while making the expansion. By the help of this, there will be an increase in the
visitor’s attraction and it requires the undertaking of various projects. There will be the
development of the monuments and other attractions which will be making this possible. For the
overall development of this, there are some destinations which contribute to the maximum
amount and two of them are Venice and Barcelona. For that, it is required that there shall be
proper conservation of these places. There are some issues which are faced under this and all of
them shall be identified which will be done in this article.
Using the Barcelona (Spain) and Venice (Italy) case for the determination of conflicts in the
conservation of heritage and the cultural resources:
In the heritage and cultural places, Barcelona is one of the most important destinations at which there
are various monuments and other cultural aspects which are attractive. There are several famous places
such as Park Guell, Casa Mila and many more. Whereas in the case of Venice it is famous for the bridges
and the architecture of this place. The city is surrounded by water which makes it all the more beautiful
and has various historical structures which prove to be an attraction for visitors. In his the contribution is
to be made by all for the development and government is also included under this (Brosch, et. al., 2017).
In the process of the conservation of the historical place and culture of the Barcelona and Venice, there
are several issues and conflicts which are faced.
The tourism is increasing in the Venice and Barcelona and by this, the regular life of the people are
getting affected. There are large numbers of the visitors and by that resident feels uncomfortable. There is
the conflict of the transportation in the city. This is due to the traffic jams which are faced in the local
7
the case Barcelona (Spain) and Venice (Italy).
Title: Conflicts faced in Heritage and Cultural conservation and management
Date: 17th July 2018
In the tourism industry there is important of the culture and heritage and so it shall be taken into
consideration while making the expansion. By the help of this, there will be an increase in the
visitor’s attraction and it requires the undertaking of various projects. There will be the
development of the monuments and other attractions which will be making this possible. For the
overall development of this, there are some destinations which contribute to the maximum
amount and two of them are Venice and Barcelona. For that, it is required that there shall be
proper conservation of these places. There are some issues which are faced under this and all of
them shall be identified which will be done in this article.
Using the Barcelona (Spain) and Venice (Italy) case for the determination of conflicts in the
conservation of heritage and the cultural resources:
In the heritage and cultural places, Barcelona is one of the most important destinations at which there
are various monuments and other cultural aspects which are attractive. There are several famous places
such as Park Guell, Casa Mila and many more. Whereas in the case of Venice it is famous for the bridges
and the architecture of this place. The city is surrounded by water which makes it all the more beautiful
and has various historical structures which prove to be an attraction for visitors. In his the contribution is
to be made by all for the development and government is also included under this (Brosch, et. al., 2017).
In the process of the conservation of the historical place and culture of the Barcelona and Venice, there
are several issues and conflicts which are faced.
The tourism is increasing in the Venice and Barcelona and by this, the regular life of the people are
getting affected. There are large numbers of the visitors and by that resident feels uncomfortable. There is
the conflict of the transportation in the city. This is due to the traffic jams which are faced in the local
7
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market due to the direct landing of the visitors from the airport to the public areas. There will be issues
due to this and the cultural values of the place are degrading due to the younger generation as they are
following such practices in the local places (Zhang, 2017). They do the unethical things by which the
environment is spoiled and this affects the tourism and the visitors of the place. As they remain in the
public places and see the spoiled environment which affects them in an adverse manner.
In the activities which are performed in Venice, there are various restrictions which have been created.
All the operations which are carried on the daily basis are disturbing the local residents of that place. As
there are travel related transportations so the local transport is affected by this which is used by local
people. There are several such attractive places in Venice by which the tourist are attracted and for that
various measures are taken ( Chhabra, 2017). The main purpose of the museums and other places to
provide the tourist with the information in relation to that place but now they are focusing more on
attracting more people instead of focusing on the main motive. There are increased people for the
traveling purpose and it creates an issue as the more people will be requiring the transportation and they
will have to wait which increase the time to travel. Also, this will be affecting the people of that place as
they will be feeling frustrated by the disturbance being created.
All of the issues which have been identified in the above part will have to be dealt with
appropriately and for that such measures will be taken which will be eliminating them. There is
8
due to this and the cultural values of the place are degrading due to the younger generation as they are
following such practices in the local places (Zhang, 2017). They do the unethical things by which the
environment is spoiled and this affects the tourism and the visitors of the place. As they remain in the
public places and see the spoiled environment which affects them in an adverse manner.
In the activities which are performed in Venice, there are various restrictions which have been created.
All the operations which are carried on the daily basis are disturbing the local residents of that place. As
there are travel related transportations so the local transport is affected by this which is used by local
people. There are several such attractive places in Venice by which the tourist are attracted and for that
various measures are taken ( Chhabra, 2017). The main purpose of the museums and other places to
provide the tourist with the information in relation to that place but now they are focusing more on
attracting more people instead of focusing on the main motive. There are increased people for the
traveling purpose and it creates an issue as the more people will be requiring the transportation and they
will have to wait which increase the time to travel. Also, this will be affecting the people of that place as
they will be feeling frustrated by the disturbance being created.
All of the issues which have been identified in the above part will have to be dealt with
appropriately and for that such measures will be taken which will be eliminating them. There is
8

the inclusion of the private sites in this whose main focus is on increasing of the profits and the
overall development is considered by the public places. So in order to reduce the adverse impact
which has been faced by the locations, there will be activities which will be required to be
undertaken.
Conclusion
All of the issues and the problems which are faced in the tourism due to heritage conservation
are provided in the article above. From this, it can be said that all of them will have to be
considered so that the culture and heritage can be prevented which is essential for further growth
and development.
9
overall development is considered by the public places. So in order to reduce the adverse impact
which has been faced by the locations, there will be activities which will be required to be
undertaken.
Conclusion
All of the issues and the problems which are faced in the tourism due to heritage conservation
are provided in the article above. From this, it can be said that all of them will have to be
considered so that the culture and heritage can be prevented which is essential for further growth
and development.
9
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Task 2
2.1 Assess the purpose of heritage and cultural attractions in meeting the needs of different
customers.
Introduction
In the changing environment, there are various needs of the people and it is required that they
shall be properly considered as it is necessary for the heritage and culture. The main purpose of
this will be considered in the report below.
Purpose of Heritage and Cultural Industry
In the United Kingdom there are various visitor attractions and by the help of them, there are
various needs of the people which are met such as of the students as they are provided about the
required information which enhances their knowledge. By the help of them, there are several
other purposes which are fulfilled and they are explained hereunder:
For the purpose of research: In the tourism, there is the research which is made so that visitors
are aware of the place they are visiting and the events which will be taking place there. In this,
the main requirements will be identified and then the research will be carried out in accordance
with that and in this, all of the components in relation to this will be undertaken. There are
several sections which are made in these places so that the information will be provided about all
the departments in a separate manner such as arts, management, and science and due to this it
will be mainly essential for the students and other researchers (Civantos, et. al., 2016). This is
followed by all the famous places such as the National Maritime Museum, British Museum, The
Queen's House and many others. There is the practical knowledge which can be attained by the
use of the internship training which is provided by the British Museum and this will be helping
all the visitors to gain the understanding of the heritage and also the understanding will be raised.
By this, the further growth will be made as there will be an enhancement of the knowledge and
understanding.
For the purpose of education: With the help of the tourism the educational needs will also be
fulfilled. There are educational trips which are organized by the schools and universities in
10
2.1 Assess the purpose of heritage and cultural attractions in meeting the needs of different
customers.
Introduction
In the changing environment, there are various needs of the people and it is required that they
shall be properly considered as it is necessary for the heritage and culture. The main purpose of
this will be considered in the report below.
Purpose of Heritage and Cultural Industry
In the United Kingdom there are various visitor attractions and by the help of them, there are
various needs of the people which are met such as of the students as they are provided about the
required information which enhances their knowledge. By the help of them, there are several
other purposes which are fulfilled and they are explained hereunder:
For the purpose of research: In the tourism, there is the research which is made so that visitors
are aware of the place they are visiting and the events which will be taking place there. In this,
the main requirements will be identified and then the research will be carried out in accordance
with that and in this, all of the components in relation to this will be undertaken. There are
several sections which are made in these places so that the information will be provided about all
the departments in a separate manner such as arts, management, and science and due to this it
will be mainly essential for the students and other researchers (Civantos, et. al., 2016). This is
followed by all the famous places such as the National Maritime Museum, British Museum, The
Queen's House and many others. There is the practical knowledge which can be attained by the
use of the internship training which is provided by the British Museum and this will be helping
all the visitors to gain the understanding of the heritage and also the understanding will be raised.
By this, the further growth will be made as there will be an enhancement of the knowledge and
understanding.
For the purpose of education: With the help of the tourism the educational needs will also be
fulfilled. There are educational trips which are organized by the schools and universities in
10
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which the students are taken to the places where they can develop their knowledge about the
culture and heritage. Due to this, there are several events and programmes which are introduced
by these places such as museums and by attending those students are benefited. There is a history
related program which is also undertaken and in that the students are required to get registered.
All the information about the history of that place is provided under this by which the overall
development of the student is made.
For the purpose of recreation: By the visitor attraction there is the recreation which takes
place. There are various such features which attract more people. One of them is the National
Maritime Museum in which such sites are there which are very beautiful. Under this, the culture
of various places is recognized and is known for the same. Due to it, this place is visited by all
the visitors such as families, students, children, and others. There are such places here at which
best pictures are created and due to this, it becomes all the more famous. There are various other
recreational activities and facilities which are provided at these places such as the shopping
points, café, and other restaurants by which visitors will be satisfied (Durmaz, et. al., 2012). All
of these will be recreational and this purpose is fulfilled by the tourism and visitor attraction as
they will be increasing the benefits which will be received by the tourists.
For the purpose of entertainment: This is the main reason for which most of the people travel
and it is fulfilled by the tourism and visitor attraction. There are such places by which the new
experiences are gained by people. There are several exhibitions and other events which are
organized and by which the people will get entertained and will be thinking to visit again. By the
help of these, all of them will be able to have all the information about that place and its history.
There will be a tour guide which will also be provided so that they can tell the details about the
pave being visited (Sabiote-Ortiz, et. al., 2016). For the purpose of providing higher
entertainment, there are some programmes which are organized and in them, the various such
aspects are involved which are attractive for the students and other people visiting the place.
Conclusion
With the help of the report which is provided above, there has been an identification of all the
purposes which will be fulfilled by the visitor attraction. Due to the attainment of them, there
will be actions which will be taken so that it can be further enhanced.
11
culture and heritage. Due to this, there are several events and programmes which are introduced
by these places such as museums and by attending those students are benefited. There is a history
related program which is also undertaken and in that the students are required to get registered.
All the information about the history of that place is provided under this by which the overall
development of the student is made.
For the purpose of recreation: By the visitor attraction there is the recreation which takes
place. There are various such features which attract more people. One of them is the National
Maritime Museum in which such sites are there which are very beautiful. Under this, the culture
of various places is recognized and is known for the same. Due to it, this place is visited by all
the visitors such as families, students, children, and others. There are such places here at which
best pictures are created and due to this, it becomes all the more famous. There are various other
recreational activities and facilities which are provided at these places such as the shopping
points, café, and other restaurants by which visitors will be satisfied (Durmaz, et. al., 2012). All
of these will be recreational and this purpose is fulfilled by the tourism and visitor attraction as
they will be increasing the benefits which will be received by the tourists.
For the purpose of entertainment: This is the main reason for which most of the people travel
and it is fulfilled by the tourism and visitor attraction. There are such places by which the new
experiences are gained by people. There are several exhibitions and other events which are
organized and by which the people will get entertained and will be thinking to visit again. By the
help of these, all of them will be able to have all the information about that place and its history.
There will be a tour guide which will also be provided so that they can tell the details about the
pave being visited (Sabiote-Ortiz, et. al., 2016). For the purpose of providing higher
entertainment, there are some programmes which are organized and in them, the various such
aspects are involved which are attractive for the students and other people visiting the place.
Conclusion
With the help of the report which is provided above, there has been an identification of all the
purposes which will be fulfilled by the visitor attraction. Due to the attainment of them, there
will be actions which will be taken so that it can be further enhanced.
11

Task 3
3.1 Evaluate the impact of different types of ownership on the management of heritage and
cultural sites.
Introduction
In this report, all of the
various ownerships which
are there will be taken into
consideration. In this, the
impact which will be borne
in the process of the
management of cultural
sites due to them will be
evaluated. There are
basically two ownerships
which are public and
private and with the help
of them all of the actions
will be organized which is
most essential for the
sector to achieve the
success. There will be an
undertaking of all the
aspects which are related
to this in this leaflet.
Public Ownership
In the heritage and cultural
sites, there is the
involvement of the various
public organizations and
the government which
carries out the processes by
which the functions and
operations at these places
are managed in the best
possible manner. All of
these are carried so that the
growth in the travel sector
is attained and this will
also be beneficial for the
economy as a whole. There
is the proper care which is
taken of the environment
of the site so that
sustainable development is
made and the increment is
made in the activities
which are taken in respect
of tourism. Under this, the
main task is to undertake
the activities in such a
manner that development
is made and also no harm
is made to the natural
beauty of ay place. For this
purpose, various actions
are taken by the
government.
Effect of Public
Ownership
The management of the
historical places is
essential and by the public
ownership, there will be
favorable and adverse both
impacts. There are
measures which are taken
so that all of the historical
sites and culture can be
prevented and conserved
and by that the tourism
development will be made.
For that proper
management is required
and that is done by these
organizations (Gajda,
2016). They will be
undertaking such activities
by which the cost will be
reduced. They work for the
benefit of the economy and
the profits are not the
12
3.1 Evaluate the impact of different types of ownership on the management of heritage and
cultural sites.
Introduction
In this report, all of the
various ownerships which
are there will be taken into
consideration. In this, the
impact which will be borne
in the process of the
management of cultural
sites due to them will be
evaluated. There are
basically two ownerships
which are public and
private and with the help
of them all of the actions
will be organized which is
most essential for the
sector to achieve the
success. There will be an
undertaking of all the
aspects which are related
to this in this leaflet.
Public Ownership
In the heritage and cultural
sites, there is the
involvement of the various
public organizations and
the government which
carries out the processes by
which the functions and
operations at these places
are managed in the best
possible manner. All of
these are carried so that the
growth in the travel sector
is attained and this will
also be beneficial for the
economy as a whole. There
is the proper care which is
taken of the environment
of the site so that
sustainable development is
made and the increment is
made in the activities
which are taken in respect
of tourism. Under this, the
main task is to undertake
the activities in such a
manner that development
is made and also no harm
is made to the natural
beauty of ay place. For this
purpose, various actions
are taken by the
government.
Effect of Public
Ownership
The management of the
historical places is
essential and by the public
ownership, there will be
favorable and adverse both
impacts. There are
measures which are taken
so that all of the historical
sites and culture can be
prevented and conserved
and by that the tourism
development will be made.
For that proper
management is required
and that is done by these
organizations (Gajda,
2016). They will be
undertaking such activities
by which the cost will be
reduced. They work for the
benefit of the economy and
the profits are not the
12
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