Developing People and High-Performance Organisations Assessment 2022

RUNNING HEAD: DEVELOPING PEOPLE AND HIGH-PERFORMANCE
ORGANISATIONS
DEVELOPING PEOPLE AND HIGH-PERFORMANCE ORGANISATIONS
Name of the Student:
Name of the University:
Author’s note:

1
DEVELOPING PEOPLE AND HIGH-PERFORMANCE ORGANISATIONS
Executive Summary:
Emerald Aged Care is a premium and modern community. An HR officer is hired to improve
the learning and improvement program for the nurses to improve patient care. The learning
and improvement program will help the nurses to acquire knowledge to manage the aged
patients. The new learning and improvement program will follow the constructivism theory.
There are few obstacles, and the authority of Emerald Aged Care should overcome those
obstacles.

2
DEVELOPING PEOPLE AND HIGH-PERFORMANCE ORGANISATIONS
Table of Contents
Workgroup Profile:....................................................................................................................3
Problem statement:.....................................................................................................................4
Recommendations: Key learning and Development Interventions............................................4
Fall assessment and care plan:...............................................................................................5
Dementia assessment and care plan:......................................................................................5
Delirium assessment and care plan:.......................................................................................5
Conclusions:...............................................................................................................................7
References:.................................................................................................................................8
Appendix:.................................................................................................................................10

3
DEVELOPING PEOPLE AND HIGH-PERFORMANCE ORGANISATIONS
Workgroup Profile:
In 2003, Emerald Aged Care, the premium and modernised agent community,
was formed in the Northern suburbs. A resident of this community has few options. They can
choose a one or two-bedroom apartment. Alternatively, they can prefer to remain self-reliant
or have foods or housework services from the Emerald Aged Care. A resident of this
community can access the swimming pool, beauty salon, gymnasium, cinema, and games
room. Emerald Aged Care provides cooking classes, shuttle services for the local place which
are popular, and woodworking workshop to the residents of this community. 24-hour
emergency monitoring and reception facilities are available in this community.
Emerald Aged Care employs 150 individuals. Human resource general manager of
Emerald Aged Care leads the small human resource team of this company. The present CEO,
who is the founder of Emerald Aged Care, has experience of forty years in healthcare
administration. The CEO of this group had the experience as executive roles in metropolitan
health services and regional health services.
To fulfil the growing interest among the people of this community for medical and
allied health support services, Emerald Aged Care started providing this service. At first, this
organisation contract with external providers to visit the community to provide health support
service to the residents of the community every week. To expand the business and achieve
the organisational goal, this workgroup expands its business. This organisation has developed
a small-sized on-site pharmaceutical centre. In the medical centre, there is a general doctor,
three part-time nurses, a psychologist, a physiotherapist and an office manager. For this
centre, this workgroup employs every relevant employee and conducts induction for the
employees.

4
DEVELOPING PEOPLE AND HIGH-PERFORMANCE ORGANISATIONS
Problem statement:
There are several performance issues which create an impact on the client. In
the community, three nurses are employed as part-time in partially overlapping shifts. These
three nurses have limited nursing work experience. These three nurses have limited direct
nursing work experience with elderly patients. In this medical centre off Emerald Aged Care,
there is limited interaction between the medical centre staff and several other staff of
Emerald. Poor understanding of the performance review procedure is followed in this
medical centre of Emerald. The Emerald Aged Care need to be flexible for the career
improvement course. To conduct the formal training outside working hours, there is a
minimal time. However, the present learning and development programme is not sufficient
for nurses to treat aged people from the community. HR officer of this business group has to
improve the learning and improvement program of Emerald Aged Care. The learning and
improvement program will help the nurses to build professional development, career
improvement and leadership skills. For the learning and improvement program, most of the
resources, which will be used, are available through the organisational LMS (Yoo and Park
2014). The learning and improvement program will aid those three nurses to acquire few
necessary skills, which are fall assessment and care plan, dementia assessment and care plan,
delirium assessment plan and care plan, and pain assessment and care plan to handle aged
people.
Recommendations: Key learning and Improvement Interventions
The training and improvement program will aid these three nurses of Emerald Aged
Care to learn fall assessment and care planning, dementia assessment and care plan and
delirium assessment and care plan.

5
DEVELOPING PEOPLE AND HIGH-PERFORMANCE ORGANISATIONS
Fall assessment and care plan:
In this learning and development program, which will continue for one year, nurses
will acquire knowledge about falls assessment and care plan. Nurses will evaluate frequent
falls risk factors, which include weakness of leg muscle, postural hypotension, balance
problems, and acute confusion. Falls are frequent at all ages. However, mainly the aged
people faced unintentional injury and death because of falls. Nurses usually communicate
with the patient at first. Improving the quality of nurses through false assessment and care
plan can be beneficial for the patient (Khanuja et al. 2018). Nurses will be encouraged to
record the risk factors regarding the incident of the fall and develop a care plan for the
patient. Evaluation procedure for fall incident, and the procedure to follow evidence-based
practice will be learned by the nurses through this program.
Dementia assessment and care plan:
The disorder of various domains of brain action creates dementia, which is a disease
of continuous and gradual nature. As a result of dementia, aged people faced the problem of
memory loss, learning capacity, language problem, mood changes, calculation, the problem
with communicating, and judgement problem. Dementia is common for hospitalised patients
of those, whose age is over 70 years. The diagnosis of dementia depends on an accurate
history, taking in conjunction with the relative. Nurses will be encouraged to check all
emergency admission for cognitive deficits with the abbreviated mental test (Robinson et al.
2014). Nurses will learn to minimise the problem, develop the emotional wellbeing of the
patient through this learning program, which will continue for one year.
Delirium assessment and care plan:
Delirium is a state of confusion for the patient. Delirium is a common problem of the
person who has demand in early age. If the problem is not recognised early, it can create an

6
DEVELOPING PEOPLE AND HIGH-PERFORMANCE ORGANISATIONS
adverse outcome, including death. The confusion assessment method is the instrument to
screen delirium. This assessment focuses on the patient's history of confusion and the level of
consciousness. Family member’s collateral history or carers will be beneficial to identify the
recent change in the reorganisation (Burhenn et al. 2016). The ability to apply Confusion
Assessment Method and Intensive Care Delirium Screening Checklist for every aged patient
with delirium problem.
The design of the learning and improvement programme of nurses will focus on
several issues. Learner profile means the profile of the nurses. These three nurses of aged
care are employed as part-time. They work in partially overlapping shifts. Emerald Aged
Care fixed a budget of $5,000 for the learning and development program (Kong et al. 2014).
The authority assured that father funds might be available if there is a compelling case and
return on investment. Supporting the nurse's gradual professional development and career and
leadership development are the learning outcome of this program. Through this program, not
sources will acquire knowledge to handle the aged patient. These nurses can provide better
patient care in the community.
For this learning and improvement program, needed resources will be available
through the existing resources of Emerald Aged Care. Via organisational LMS, most of the
needed resources will be available. The existing learning and improvement program of
Emerald Aged Care, cover general workplace training such as diversity, OHS. This program
will be completed in 12 months. Outside working hours will be used to complete the formal
training.
In this learning and development programme, nurses will acquire knowledge to
manage aged patients through constructivism. According to constructivism theory, learners
create knowledge for themselves from communication between their individual experience

7
DEVELOPING PEOPLE AND HIGH-PERFORMANCE ORGANISATIONS
and their ideas (Bada and Olusegun 2015). Constructivism theory will be applied in this
learning and development programme. In this learning and development program, the nurse’s
activity creates new ideas based on present and earlier experience (Thomas et al. 2014).
Nurses will be prepared by this learning and improvement program to solve the new problem
in an ambiguous situation. The practical experience of the nurses will be utilised in this
program (Kiraly 2014). In twelve months, nurses will learn every detail of the program.
There are few obstacles and challenges for learning and improvement programme of
Emerald Aged Care. The nurses of Emerald Aged Care have limited nursing experience.
Businesses do not have sufficient work experience with aged patients. The weak interaction
between job staff of the medical centre and other Emerald employees is a problem for the
program. Poor understanding of the performance review process is followed at Emerald.
Conclusions:
Therefore, in conclusion, it can be said that the learning and improvement program
will support the nurses to acquire the necessary knowledge to manage the aged patients of
Emerald Aged Care community. This new program will aid the nurses to learn about fall
assessment and care plan, dementia assessment and care plan, and delirium assessment and
care plan through constructivism theory.

8
DEVELOPING PEOPLE AND HIGH-PERFORMANCE ORGANISATIONS
References:
Bada, S.O. and Olusegun, S., 2015. Constructivism learning theory: A paradigm for teaching
and learning. Journal of Research & Method in Education, 5(6), pp.66-70.
Burhenn, P.S., McCarthy, A.L., Begue, A., Nightingale, G., Cheng, K. and Kenis, C., 2016.
Geriatric assessment in daily oncology practice for nurses and allied health care
professionals: Opinion paper of the Nursing and Allied Health Interest Group of the
International Society of Geriatric Oncology (SIOG). Journal of geriatric oncology, 7(5),
pp.315-324.
Khanuja, K., Joki, J., Bachmann, G. and Cuccurullo, S., 2018. Gait and balance in the aging
population: Fall prevention using innovation and technology. Maturitas, 110, pp.51-56.
Kiraly, D., 2014. A social constructivist approach to translator education: Empowerment
from theory to practice. Routledge.
Kong, L.N., Qin, B., Zhou, Y.Q., Mou, S.Y. and Gao, H.M., 2014. The effectiveness of
problem-based learning on development of nursing students’ critical thinking: A systematic
review and meta-analysis. International journal of nursing studies, 51(3), pp.458-469.
Robinson, A., Eccleston, C., Annear, M., Elliott, K.E., Andrews, S., Stirling, C., Ashby, M.,
Donohue, C., Banks, S., Toye, C. and McInerney, F., 2014. Who knows, who cares?
Dementia knowledge among nurses, care workers, and family members of people living with
dementia. Journal of Palliative Care, 30(3), pp.158-165.
Thomas, A., Menon, A., Boruff, J., Rodriguez, A.M. and Ahmed, S., 2014. Applications of
social constructivist learning theories in knowledge translation for healthcare professionals: a
scoping review. Implementation Science, 9(1), p.54.

9
DEVELOPING PEOPLE AND HIGH-PERFORMANCE ORGANISATIONS
Yoo, M.S. and Park, J.H., 2014. Effect of case-based learning on the development of graduate
nurses' problem-solving ability. Nurse Education Today, 34(1), pp.47-51.

10
DEVELOPING PEOPLE AND HIGH-PERFORMANCE ORGANISATIONS
Appendix:
Learning
objectives
Learning experience Required
material
Evaluation criteria Timeframe
Fall
assessment
and care plan
 To evaluate the
proof for
assessing and
preventing falls
of aged people.
 Highlight the gap
in research
evidence
 Provide evidence-
based practice
and
recommendations
to assess the aged
people.
Required
material and
resources
will be
available
from the
Emerald
Aged Care
 The practical
ability to
manage aged
people.
 Ability to
assess the fall
incidents
 Ability to
prevent the fall
incident.
One year
Dementia
assessment
and care plan
 Active
engagement to
manage all
activity of the
aged patients to
minimise the
problem.
 Develop the
emotional well-
being of the
patient
experience
 The ability to
monitor the
physical and
psychological
status of the
patient
Emerald
Aged Care
will provide
the
necessary
material for
the learning
program.
 Ability to
provide mental
support to the
patient.
 The ability to
create proper
communication
with the
patients and
the family of
the patient.
 Evaluate the
reason for the
disease.
One year
Delirium
assessment
and care plan
 Apply delirium
assessment like
Confusion
Assessment
Method and
Intensive Care
Delirium
Screening
Checklist for the
patients.
The
necessary
resource
will be
provided by
Emerald
Aged Care
 Ability to
develop
strategies to
curtail delirium
risk factors.
 Ability to
provide proper
care and
assistance.
One year