Exploring Functional Roles and Communication Methods in Hilton

UNIT 4: THE HOSPITALITY BUSINESS
TOOLKIT
ACTIVITY 2

TABLE OF CONTENT
◦ INTRODUCTION
◦ ACTIVITY 2
◦ Exploring different functional roles within hospitality industry and their interrelation.
◦ Explaining several communication methods and level utilized in Hilton.
◦ Reviewing coordination and integration within Hilton using examples.
◦ Analysing effectiveness of communication approaches, integration and monitoring within a particular department.
◦ Making valid judgements and suggestions on how coordination and collaboration enhance overall venture performance.
◦ CONCLUSION
◦ REFERENCES

INTRODUCTION
◦ Hospitality business toolkit refers to set of process, approaches, techniques, guidelines and
strategies that has been developed and utilized to assure desire outcomes obtain.
◦ Each practice, approach and technique plays important role in the companies that operates
under hospitality sector.
◦ The current presentation will be based on Hilton, which falls under the category of leading
hotel chains in the UK.
◦ The study will explain different functional roles in the industry and their interrelation.
◦ It will also justify communication methods, levels and coordination as well as integration
within chosen company, using appropriate examples.
◦ Furthermore, lastly the presentation clarify strategic suggestions with justification
appropriately.

Exploring different functional roles within hospitality industry and their
interrelation
Research and
development relation
with front office
department-
IT
interrelate
with
finance
department
Marketing and
customer service
department