Analysis of Operational Management Challenges at Hilton Hotels

This report examines operational management within the Hilton Hotel, addressing key issues such as employee motivation, financial management, and customer service. It explores the significance of planning, organizing, directing, and controlling business operations to enhance performance. The report identifies operational challenges like poor scheduling, team quality control, and their impact on profitability and customer value. It also discusses the application of operational management theories, including planning, organizing, commanding, coordinating, and controlling. Furthermore, the report highlights the causes of operational management issues, such as improper planning and poor team quality, and suggests improvements to enhance the hotel's operational efficiency and customer satisfaction. The report emphasizes the importance of employee training, financial resource management, and maintaining a positive work environment to achieve business goals and improve overall performance.

HOSPITALITY OPERATIONS
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Operational issues ......................................................................................................................1
2) Theory of operational management........................................................................................2
3)Causes of operational management theory ...........................................................................4
4)Operation issues impact on businesses performances ...........................................................5
5) Improvement of business operational management...............................................................6
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................8
Books and journals .....................................................................................................................8

INTRODUCTION
Operational management is the process of planing, organising, directing and controlling
and improving their businesses performance. It is concerned with designing the business
operation related to the good and services (Walker and Walker, 2016). It also includes the duties
or responsibilities of the organisation that operated in efficient manner while using some
important resources which is very helpful to fulfil their customer requirement. This file
explaining the operational issues ineffective way , it providing the main problems of the
businesses. It also defines this report the causes of the businesses operational. This file also
mention the different types of operations theory which show the actual performance of the Hilton
hotel and help to how to make effective plan or how to control businesses operations.
According to this file cover all the important aspect and giving the improvement of the
operational management improvement it is very necessary without improvement this hospitality
industry not achieve their goal of the businesses.
TASK 1
Operational issues
Operational issues can be defined any organisation need to focus on few things like
productions' margin product and services. The main problems of businesses less resources, they
effect operational performance of the organisation. So firms has to face many problems like
production department, marketing, ,management these are the area where some issue create
problems.
Hilton hotel also face some problems in their workplaces, management staff not work
proper way, employees of this hospitality is highly qualified, the main motive of whole staff tp
providing satisfaction to their customers (Mahadevan, 2015). But some time complaints about
their services in food and beverages, that time they feel bad and reduces their confidences level.
They get demotivate, they're afraid to face their top management so this is not good for their
businesses. This fear create many problems like they do not work properly, losing their
performance level, sometimes even leave their job, they feel frustration on their workplaces.
They also feel lot of pressure on them so they do not provide better services to the consumer,
they people make even more mistakes. It is not good for management they have tensions which
leads to sick and decreasing their performance in day by day. So management take right decision
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they providing proper management, healthy environment in their work places. It is very
important of this company without employees participation they do not achieve their target.
Level of employees motivation it is very important part of the businesses but less motive
also create many issues like employees are not satisfied their work, they feel demoralized when
they hear about the complaints from their hotel manager. Staff need to support but if this
hospitality industry top level staff they have not pay in time their worker so they ultimately
loose their motivations level (Mahadevan, 2015). So this firms need to proper management they
providing incentives, motivational trips, they also providing effective training to their staff, if
this hotel not recruit the best people so they also face problem like they do not providing best
services to their consumer. So company need to giving best training fro their development of the
worker as well organisation (Walker and Walker, 2016). Financials management is also very
important, if Hilton hotel manager not properly use their financial resources, or if they do not
properly managed so they face also lot of problems, they do not providing in effective services
to their customer, they do not payment in their employees. So it is also the big issues. If they not
improve their service so consumer are not willing to visit their hotel. So they maintain their front
house staff, their services, they also providing better services to their consumer, if they are
providing so they do not achieve their goal of the businesses. Employees turnover, it is most
common operational issue in Hilton hotel in business staff turnover this hotel employees work
full-time it is not necessary to mention they do work only holiday or weekend so this industry
need to finding long time workers to manage working hours (Mahadevan, 2015). This hotel
need to right people who serve different types of customer that the big attract for this hotel. They
dealing with high volumes of consumer easily and help to increase their highest turnover rate.
Operation cost is also the big issues there are some reasons that becoming problems for this
hotel, first this hotel do not properly try new technology trend so they are not running their
operational work properly without using technology, they do not gather information their
consumer, they do not giving details their hotel.
2) Theory of operational management
Operational management is related to the controlling the production process and
organisational operations, it involves certain responsibilities (Mahadevan, 2015). The main duty
of operational management system increasing work efficiency in effective way and maintain the
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highest standard , it is necessary to fulfil the requirement of customers. The main reason for the
absences of proper management no any industry mange their work so it is curial, it helps to
providing discipline, maintaining the interpersonal relationship among the employees between
their subordinates (Davis and et.al, 2018). This types of theory providing the authority and
responsibility of the work and giving each department work in properly way and it is also helpful
for protecting the financials resources means manage fund in effective manner. The theory of
operational management is given below:
Planing: it is the process of thinking in advance, it is important for making plan for future or
achieving the goal of the organisational (Davis and et.al, 2018). Hilton hotel also make their plan
in advance regarding their work like what is to be done in the future, how many services
provided their customer in different level, how to motivated their employees so these are the plan
which help to retaining or increasing the efficiency of the worker.
Organising: it is related to the organisation is to providing raw material, personnel, capital. It is
divide into two parts, the material corporation and the human organisation. So after making plan
Hilton hotel manager have need to how organise their work so they manage their personnel
issues, fulfil businesses requirement and managing their duty in effective manner (Xu and
Gursoy, 2015). This hotel manager is responsible to assignee their worker duties like providing
services to customer in proper discipline and maintain healthy environment at workplaces. This
hotel also defines their staff duties clearly.
Command: the motive of this aspect set a organisation goal Hilton hotel manager giving a
command to get optimum return all the staff of in the interest of the whole business. They have
to provide proper knowledge in personally their employees, the aim of the hospitality industry
work done in unity full energy, taking initiative and providing best services to their customer.
They also maintain loyalty among the staff as well as peoples . This hotel conduct periodic audit
in their business and they use proper utilization of resources.
co- ordinations: it is related to the every department work in effective manner means they
perform their duties in harmony with the rest (Davis and et.al, 2018). Hilton hotel manager
divide their work in according to different department like front house perform their dusty in
effective way or their section is also completing their task in peacefully in proper coordination.
The aim of this hotel is to running their business in clear co-operation.
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Control: it is very important term, it works on peoples, things, actions, it is the process of taking
appropriate action influences other for making the best result and controlling operational
management work. Hilton hotel also control their internal department and all the work control by
supervisors (Walker and Walker, 2016). Controlling is the last function of the management it is
upward, if planing is must in every businesses so controlling is also important without this no
any organisation control entire businesses operations.
These are the theory of operational management is very important for giving right
direction or also help to achieving the goal of the organisation. It is also help to providing the
rules, methods procedures of the businesses. It providing the division of work in every
employees. If Hilton hotel manager implement these types of theory. so they earn more profit
and providing customer satisfaction as well motivated their staff (Davis and et.al, 2018). It also
hep to make effective plan and controlling all the work in effective way. Planing and controlling
both aspect is very important with or plan of action this hotel not reach their goal or without
controlling this organisation can not manage entire work so both are equally important.
3)Causes of operational management theory
Operational management is the process of planing, organizing, directing and controlling
all the important aspect in the businesses. It providing the improvement of the organisation and
support company strategies goals. The causes of the operational management issues reducing the
employer work efficiency and create many problem in businesses operations. There are some
causes which is related to the operational management theory in given below.
Improper planing: if Hilton hotel manager not making effective plan or not making proper
plan of action so they people do providing best services, they do not established well
relationship with consumers (Xu and Gursoy, 2015). They face many problem like wastage of
resources, reducing their sales,they do not earn more profitability. This hotel do not identifying
their business value in proper way. If they make effective plan so this hospitality industry
achieve their target easily.
Poor scheduling: it is very important like complete their task in proper time, it is essental fro
manager and their employees do their job according to schedule means completing working
hours. If Hilton hotel manager are not using cloud based project management softerware,
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scheduling become even difficult so they not mention every employer task per day. If they use
this method, it is simple to manage whole task in each worker.
Poor team quality control and supervision: it refer to the Hilton hotel lack of staff, if they
hiring wrong person so they reduce their work efficiency, if manager of this hotel taking too
long time to completing their work, missing their task deadlines or not submitting in time so they
top management need to improve their skill in proper way (Brandon and et.al 2016). This hotel
manager not higher the right person so they face many problem like they do not providing the
quality services to their customer, if they do not control internal environment so this industry
also create issues like they do not maintain their relationship with employees. Poor team quality
raise lot of problem like they do not proper information to their customer regarding hotel
services.
These are the causes of operational management which create many problems, if Hilton
hotel manager are not making proper plans, scheduling and do not focus on quality services so
they do not achieve their goal of the business.
4)Operation issues impact on businesses performances
The impact of operational issues reduces Hilton hotel business performance level. The
impact of operational issues is given below.
Reducing the profitability of the businesses: it is very important aspects, if Hilton hotel not
focus on their work, if they are not assign their duties in proper way so they automatically
reducing the profitability of the hotel, they are not achieving the goal of the businesses (Xu and
Gursoy, 2015). This hotel have need to complete their task in effective manner, they also focus
on their customer, they providing quality of services, giving friendly environment full fill their
wants so they also obtaining profit.
Reducing value of customer's: some time they people not focus in their services or not giving
preference their consumers so they face many problems like clients are not willing staying their
hotel. So they focus on their customer, quality of services.
employees are not satisfied with their work: this hotel manager not providing proper salary,
performance appraisal so this the big reason (Xu and Gursoy, 2015). if worker are not complete
their task so the performance of the business is automatically low so this organisation need to
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improve their customer services as well as creating healthy environment at workplaces and
providing proper fund to their staff,
Improper management: it is also the great impact on Hilton hotel business performance, if they
are not managing entire work or customer so the level of performance is low. It is the
responsibilities of the manager to make effective plan regrading their work and diving
employees task in effective way (Moutinho and et.al, 2018. ). It is very important if this hotel are
not focus management so the impact of businesses is going bad conditions.
Poor relationships: it is also main problem of the businesses, it also reduces the level of
performance of the Hilton hotel employees as well as reducing the sales of the businesses
(Brandon and et.al 2016). So they have to need maintaining their relationships with clients and
giving better services so they have to maintain their business performances.
These are the impact of operational issue management, it reduces the profitability of
the business and company facing many problems so they have to need to improve these aspects
and it is useful for generating the profit of the businesses.
5) Improvement of business operational management
It is very important for every organisation without improvement no any achieve their
target so it is essential part of the businesses. So Hilton need to improver their services, product,
giving reasonable prices, employees satisfaction, proper management. This hotel need to
improvement their room services, they providing effective services at reasonable prices. It is
very effective if they providing best services to their customer, through this hotel expand their
businesses with existing consumers (Brandon and et.al 2016). This firm also need to provide
satisfaction with their employees, they manage their work proper and supporting in monetary
way so that is the great way to increasing their businesses performance. This hospitality firm
also make best plan for future earning it is also important without effective plan how they
analysis coming opportunities to their hotel. They also maintain their relationship with
customers as well as whole staff. They provide proper information to the people while using new
technology like social media through, calling, text messages so it is also necessary it helps to
attracting more clients and increasing the sales of the businesses.
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CONCLUSION
It can be conduced that important issues of operational management, it shows the
performance level of the Hilton hotel. Operational management is the process of effective
planing without best plan of action organisation can not achieve their goal of the businesses. It
also includes this file causes of the operational management it creates many problems like
decreasing their performance of the worker as well as businesses. It can also define this report
how to improve this hotel performance it is very important for increasing the sales of the
organisation in proper way, expand their business in whole market though using effective
instrument. The main motive of this hotel to identifying the actual problems and solving with
better way. The aim of this file to identifying the actual map of the businesses and customer
value operational performance can be improved their businesses performance using the different
types of combinations like the value of management, customers.
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REFERENCES
Books and journals
Walker, J.R. and Walker, J.T., 2016. Introduction to hospitality management. Prentice Hall.
Brandon-Jones, and et.al 2016. Examining the characteristics and managerial challenges of
professional services: An empirical study of management consultancy in the travel, tourism, and
hospitality sector. Journal of Operations Management, 42, pp.9-24.
Moutinho, L. and Vargas-Sanchez, A. eds., 2018. Strategic Management in Tourism, CABI
Tourism Texts. Cabi.
Xu, X. and Gursoy, D., 2015. Influence of sustainable hospitality supply chain management on
customers’ attitudes and behaviors. International journal of hospitality management, 49, pp.105-
116.
Van der Wagen, L. and Goonetilleke, A., 2015. Hospitality Management, Strategy and
Operations. Pearson Higher Education AU.
Mahadevan, B., 2015. Operations management: Theory and practice. Pearson Education India.
Law, R., Buhalis, D. and Cobanoglu, C., 2014. Progress on information and communication
technologies in hospitality and tourism. International Journal of Contemporary Hospitality
Management, 26(5), pp.727-750.
Davis, B., Lockwood, A., Alcott, P. and Pantelidis, I.S., 2018.Food and beverage management.
Routledge.
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