Organisational Development and Change Management: A Case Study on Hilton

This case study explores the impact of Covid-19 and Brexit on the hospitality industry, with a focus on Hilton. It examines the extent to which Hilton has changed in the current economic climate, strategic approaches and tactical options used by Hilton including organisational development, and the impact of Brexit and Covid-19 on the hospitality industry. The study concludes that the changes made by Hilton during the post-Covid time are commendable and Brexit has not affected the firm significantly.

Change management and
organisational development

TABLE OF CONTENT
INTRODUCTION 3
MAIN BODY 3
Extent to which the firm has changed in the current
economic climate 3
Strategic approaches and tactical option to be used on Hilton
including organisational development 5
CONCLUSION 8
REFRENCES 9

INTRODUCTION
 Organisational development or the development of the firm is refereed
as the scientific management process that helps in building the firm’s
capacity to adapt the change and to achieve the effectiveness in the
company,
 hospitality industries are those industries that helps the travellers and
tourists for accommodation and stay and eat, this industry can be said
as the profit making as wells as needs providing industries.

MAIN BODY
Extent to which the firm has
changed in the current economic
climate
 Not only one country but approximately every country in this
world have suffered this period of pandemic there is no sector
that have not got affected due to the covid-19 pandemic
Covid-19
 The key focus of the government to save the life of the
country’s people from covid have led to full lockdown affecting
the Hilton (Skrynnyk, 2021). The problem that has affected the
smooth running of each and every function, it has not only
made a problem to the firm but the pandemic has caused the
fear in the heart of the employees working in the firm, the
hospitality sector is the sector which was impacted largely by
the pandemic, during the full lockdown time, Hilton have
suffered a lot of funding problem as of lack of customers or no
customers because of fear of covid every one stopped the
travel and have also stopped the outing which caused the firm
to let release some of employees to run without hustle

Brexit
 The news of UK exit from the Europe directly sparked within many
peoples and mainly in the sector of the hospitality industry, which is
fourth of the largest industry in the Britain. The greatest worry occurred
within the employees that the Hilton attracts mainly from the migrants
of Europe, the total of the hospitality sector adapts over 4,00,000 of
employees from the Europe migrants.
 The pre brexit situation says that the European nationals who are
working in the hospitality sector are free to live in the country, within
the whole economy of British, the Hilton is also affected from the
weakness in prone that has taken place in the market after the vote in
Brexit

Strategic approaches and tactical option to be used on Hilton
including organisational development
Mckinsey 7s structure of Hilton
 It is a strategic tactical tool and structure that assists the
managers and business to evaluate their performance in the cut
throat market, this strategy or model uses the 7 elements for
the firm that must have to be seeked and lined up for the
successful process of the change management and also for
enhancing the regular performance.
Hard Elements
 The hard elements of Mckinsey 7s model consists of the
system, strategy and structure. These elements are very easy
to identify and are more tangible in the nature and are directly
affected by leadership and management of firm (Mansaray,
H.E., 2019).

 Strategy – the direction of strategy and the overall firm strategy for the hotel Hilton is well
defined and is being communicated to all of it’s employees as well as the stakeholders, this
helps out the firm in managing performance, guiding actions and to stick the complex tactics
that are being aligned with the strategy of the firm. The direction of strategy of Hilton is very
necessary in assisting the employees of firm guide, staff and the stakeholders behaviours to the
side of achievement and the attainment of the goals. The strategy of the firm also considers the
pressure that comes with competitiveness and activities of the competitors.
 Structure – Hilton have a admirable organisational hierarchy that is being supported by the
famous growing firms, with the less managerial levels in them and higher support to the top
level management, the staff working in Hilton feels more confident and have the higher access
to the firm’s information. Hilton have a great coordination in itself with its departments which
directly assists in encouraging the team work, unity and the tasks that team oriented.
 System – Hilton have a well-controlled system that makes sure that the operations in the firm are
must be controlled effectively and must have no conflicts, examples of some of the departments
of Hilton is as follows – HR, operations, finance, public relation etc. Hilton mainly controls its
system through a designed framework or way (Leiber, T., 2019). Hilton have some of its secret
tactics that make sure that all the systems are being allocated with the resources

 Shared values – it includes the core value that in Hilton are elaborated and
being communicated to increase the creativity and the supportive structure
of the firm that allows the staff to perform efficiently and effectively,
 which also increases their motivation and their commitment towards the
firm. The main core values of the hotel Hilton includes the creativity,
honesty, transparency, heritage, quality, trust etc. Hilton also does
encourage the inclusive culture which enjoys the diversity.
 . The firm have a global presence all over the world and as a result of
having manufacturing units distributed across many nations, Hilton makes
sure that its organisational culture is supportive of diversity and that it has
internal procedures in place to prevent instances of prejudice.

 Style – Hilton uses the leadership style that is participative. Hilton
always able to engage and involve its staff in the conclusion-making
processes and managerial choices by using a participatory leadership
style. which always access the leadership to communicate with
employees and variety of managerial groups on a regular basis to
detect possible problems for resolution as well as comment on strategic
strategies and operations
 Hilton is able to improve employee engagement and promote
organisational commitment or ownership between workers and other
stakeholders through participatory leadership.

 Staff - Hilton employs a significant number of people across
its global activities. Employees for various job types and
positions are employed both inside and externally based on
the urgency and skill levels necessary. Based on which, it is
clear that firm have employees that are proficient in their
job duties and positions. Hilton employs a big number of
people. The number of workers varies per nation based on
the demands and requirements of the company and
activities. Hilton's worldwide workforce is inclusive,
accepting and encouraging diversity, and working in
tandem with members to achieve business objectives.
 . The most crucial aspect of Hilton's business performance
is its team members and workers. Hilton have a well-
arranged strategy for assessing prospective organisational
requirements for competencies and competences

 Skills - Hilton has a respectable team that is highly skilled and capable. All
personnel are hired on the basis of their abilities and credentials. Hilton
takes pride in selecting the best employees and developing them further
to enable growth and development. Hilton have defined tasks and job
positions, and employs and educates staff for skill levels based on those.
Hilton places a strong emphasis on developing its workers' skills and
competencies
 It organises frequent seminars and workshops – both internally and
externally managed – to give possibilities for growth and development for
its personnel. Hilton prioritises personal and professional development for
its workers and works with them to achieve this goal. One of the
company's key competitive advantages is its human resources.

CONCLUSION
 This study report in regard with the case study on
organisational development and change in management have
concluded that the small unit that is affecting the economy of
the country can impact every sector same thing happened with
the fourth largest sector of United Kingdom which was being
affected by the covid 19 pandemic as well as brexit
 . The economy is trying to be up and at the same time the
brexit votes occurred causing it to slow down back
 The Hilton company which have been chosen in this study
report have shown the change in the environment the firm has
made during both of the economic problems. The changes that
the Hilton have done during the post covid time is really
appreciable and the brxit haven’t even affected the firm as
mainly the employees working in Hilton are of United Kingdom
also the decrease in pound have made the people of uk to
spend more (Aitken, and Treuer, 2020).

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