HLLG 6050 Management: Self & Others, Leadership & Tesco Case Study

This report provides a comprehensive analysis of self and others management, focusing on a case study of Tesco and its labor union challenges. It delves into the knowledge, skills, attitudes, and behaviors necessary for effective management, emphasizing the importance of understanding employee needs and fostering a motivating work environment. The report critically evaluates strategies for empowering and motivating individuals and teams, addressing potential barriers and offering solutions. Techniques for managing and enhancing individual and team performance are discussed, including developmental and performance management approaches. Furthermore, the report reflects on the role and responsibility of managers in monitoring quality, standards, and risk, concluding with a critical self-appraisal of management skills and areas for further development.

HLLG 6050 MANAGEMENT
Management: managing self & others

Table of Contents
Introduction......................................................................................................................................3
A case study of the organization......................................................................................................4
LO1: Provide a critical discussion of the knowledge, skills attitudes and behaviours which will
enable you to demonstrate effective management. You should critically apply relevant
evidence and literature to support your discussion along with an evaluation of the
effectiveness of the approaches you have taken..........................................................................5
LO 2: Critically evaluate strategies you intend to adopt in order to empower and motivate
individuals’ and teams and barriers (perceived and real) to achieve this. You should also
include some critical discussion on potential ways of overcoming or reducing such barriers.
You should demonstrate how you adapt and apply principles and theories into your own
practice.........................................................................................................................................8
LO 3: Critically discuss techniques employed to manage, promote and enhance individual and
team performance. You should include discussion on both developmental and performance
management approaches along with an analysis of the effectiveness of each...........................11
LO4: Critically reflect on your role and responsibility in terms of monitoring quality,
standards and risk – in relation to your sphere of influence and work context.........................13
LO5: Critical reflection on your own management, knowledge, skills and behaviours in the
form of a critical self-appraisal. You should highlight your strengths and areas for further
development – along with discussion on how you intend to address development needs........14
Conclusion.....................................................................................................................................15
References......................................................................................................................................16
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Introduction
The major responsibility of the manager of the organization is to manage the human resources. In
order to effectively managing the other the one need to manage itself. Managing itself can be
understood as an in-depth understanding of self-controlling and monitor the other. In rapidly
growing business environment there is a rapid change in the market, working environments,
competitors and the organizational expectations. The individual hardly finds time to evaluate
itself by understanding its strength and weaknesses, knowing potentials, the impact of their
behaviour on organizational outcomes and examining the interpersonal relationship. The self-
managing will help in making a great difference between the outstanding manager and an
adequate manger. Enhancing competencies and abilities will help an individual in preparing
oneself to perform their job role effectively and on next level of responsibility. The reports focus
on management of managing self and others. In order to understand the importance of managing
needs for self and other the case study of Tesco is chosen.
Figure:1
(Source: National College for Teaching and Leadership, 2018)
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A case study of the organization
“Tesco employees prepare for a national strike”
Tesco is the global grocery and general merchandise retailer company in the United Kingdom
that is having its own stores in 14 countries that include Europe, Asia, and North America. It is
leading grocery market and having specialization in drinks and foods and diversified into the
areas of electronics, financial services, clothing, homes, healthcare, telecoms, and pet insurance
and so on. As it is leading and largest company in all over the world that’s why the company
have to face several conflicts due to effective communication between labours and organization.
For example, according to news of Budapest Business Journal & Business Publishing Services
(2017), the labour union at retailer chain Tesco placed a national strike across Hungary. The
main reason for the conflict was management and unions at Tesco. According to news, the
company did not plan to raise the salary for the employees who are working for a longer period
of time. The management of company did not provide the clear solution for it but it said that the
working group should analyze the needs of all the stores. But the labours took this as layoffs and
taken the decision of go on strike. The labour union was aiming to increase their pay by 25% and
extend the headcount by 15%. This strike is having a great impact on the profit margins of the
company. If the company is having effective communication system they would be able to stop
this conflict. This incident is chosen for purpose of effectively analysing the needs of managing
itself and others. If the company would able to manage the operations of employees then the
situation would not arise.
Figure:2
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(Source: Budapest Business Journal & Business Publishing Services, 2017)
LO1: Provide a critical discussion of the knowledge, skills attitudes and behaviours
which will enable you to demonstrate effective management. You should critically
apply relevant evidence and literature to support your discussion along with an
evaluation of the effectiveness of the approaches you have taken.
An effective manager pays him all attention to the concepts of manger, leadership, learning
within the organization. The duty of a manager is to establish a working environment for the
employees and push them towards to accomplish goals and targets of organizations. The
effective management of the organization is a key to success. A managed and successful
manager knows about the needs and wants of employees that will motivate them to work
effectively, contribute to thrilled customer experience and stay productive in the harmonious
workplace. They also know that the behaviour of the manager will directly encourage the
successful employees. The manager who wants to succeed in the organization must know and
understand the essential factors that will motivate the employees to work whereas a bad manager
frequently finds the reason for the employees to quit the jobs (Northouse, 2018).
The difference between the behaviour of managers is that the great manger work to motivate
employees and accomplish the desired organizational targets and goals in an effective manner.
The employees can be feel motivated by feel recognized, thanked and rewarded which is key to
make the employees performing effectively. The issues that are identified in the successful
management is that there is a person that the other wants to follow and that person must have all
the potential of managing itself and other and it is hard to find. Without the followers, no
organization can work properly.
As a manager of Tesco company its duty and responsibility to effectively managers every
activity of itself and others. The capabilities, knowledge and skills will contribute in effectively
manage the system and reducing the impact of strikes of labours that affects the productivity of
the company (Rowley, 2012).
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The impact of effective knowledge, skills attitudes and behaviours on effectively managing the
environment in the organization are as follows:
Knowledge:
According to Easterby-Smith, et.al. (2012), the manager needs to get all the knowledge about
what’s going in the surrounding. The individual must have the following in following areas:
 Responsible for interpersonal relationships
 Developing effective communication channel in the organization
 Building up team
 The persona must have the experience of recognition and positive morale so that it can
motivate the employees to work hard for making a successful organization
 By Understanding the fiscal aspects by monitoring and measuring the employee's
progress.
 Set up the pace by setting up the expectations and behaviour
 Bringing up career path to employees that will lead to people grow and develop
If the manager of Tesco Company will actively participating in the discussing and attempting
then it can make improvement in the organizations in a better way. Cutting down the employee's
views or sharing new ideas can have the negative impact (Australian Public Service
Commission, 2017).
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Knowledge
Skill
attitudes
Behaviour

Skill attitudes
There are few skills that are required to demonstrate the effective management of the
organization. The management skills ensure progress and operation in a successful manner. The
communication skills are the crucial skills that enable employees to work together on the
common platform. If the manager of Tesco Company is having effective communication system
then the strike option was not adopted by labours. Communication is a two-way process in which
information is transmitted and received via listening and sharing.
Negotiating skills are other important skills that facilitate the manager to solve complex process
by involving employees in the decision-making process. The manager must have these skills this
will help in reducing the number of conflicts in the organization. Negotiation and persuasion
both are required for opening up the discussions on the sensitive issues (National Academy of
Sciences, 2018).
Behaviour
Good observation behaviour and curiosity will enable in discover things that are happening in the
surrounding, what are the perspective of the customers and employees, in what activities
employees are engaging and so on. The friendly behaviour will help in analysing all these news.
All three aspects will help the manager of Tesco Company in developing an effective strategy to
effectively managing the employees of the organization. By this, the manager can also able to
understand its weak points that lead to negative impact on employees and organization. It there is
any negative feedback is carried out the individual can make strategies to improve itself. In the
end, it has been concluded that “Well development, managed and learning can contribute to
delivering the right persona t right time with right skills”.
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LO 2: Critically evaluate strategies you intend to adopt in order to empower and
motivate individuals’ and teams and barriers (perceived and real) to achieve this.
You should also include some critical discussion on potential ways of overcoming or
reducing such barriers. You should demonstrate how you adapt and apply
principles and theories into your own practice.
An effective management derived a high level of motivation practices to employees. In order to
developed employee’s motivation the manager needs to treat the individual, develop the
environment to empower the workers and provide effective reward system, creating a flexible
environment and redesigning the jobs (Northouse, 2018).
Manager of Tesco Company can often use the rewards system to reinforce the behaviour of
employees that motivates the employees towards accomplishing organizational goals and
objectives. The reward is the system that can increase the productivity of the employees and
directors have a great impact on the organization. Tesco Company is rich in rewarding the
employees according to their performance.
The company can reward the employees on the following basis:
Extensive rewards: The extensive rewards may involve promotions, bonus, time off, office
fixtures, verbal praise, awards and etc. These rewards motivate the individual by originating the
outside individual.
Individual rewards: It is related to self-administrated. Intrinsic rewards make the employees feel
personal development, self-control over the work and competencies. With comparing to extrinsic
rewards the intrinsic rewards are internal and not depend upon the actions of the employees
(Heathfield, 2017).
In order to motivate the employee the manager of Tesco Company needs to provide an effective
reward system that is having four elements:
 The reward system must meet the needs of employees.
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 The reward must be given on the basis of comparison with one another in the same
company or ion other competitive organization.
 It should be failed and equitable given.
The Tesco Company paid the employees according to the traditional method that leads to
conflicts in the organization. So, the manager of the company should change the paying system.
The employees should pay according to their position they hold with the contribution they made.
The company needs to build up different approaches to pay the workers by designing different
pay plans and employees design teams.
Flexibility in the organization motivates the employees to accomplish organizational goals and
objectives. In the flexible environment, employees hold to be permitted to control their own
work hours for this the company needs to maintain compressed worksheet that allows doing a
full-time job in standard 40 hours that means five days workweek. Telecommunication is another
option that establishes a flexible environment. It is the process of arranging the work and
scheduling the work from work hours which provide the option of work from home or outside
the office (DeMers, 2016).
These methods and approaches to motivating the employees are both having a positive impact as
well as negative impact. Such as work from employees feel isolated from their friends and
families and do not able to complete the work with full dedication due to a family disturbance. In
addition to this, there is lack of visibility that will lead to loss of promotions.
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Figure: 3
(Source: Roy, 2017)
Barriers that can be identified while motivating the employees is that change in the attitude of
employees due to having unique needs, abilities, personality traits, skills, aptitudes and so on.
The job roles of the employees are also different so reward system can be measurable, achievable
or defined effectively. For this, the Tesco Company needs to set up rewards systems for
employees differently according to their job roles or team performance.
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LO 3: Critically discuss techniques employed to manage, promote and enhance
individual and team performance. You should include discussion on both
developmental and performance management approaches along with an analysis of
the effectiveness of each.
Empowering the employees can be done through giving encouragement, authority, trust and
autonomy to accomplish the organizational task. Empowerment can be generated through
delegating responsibilities to the individual. As there are many conflicts that occur in Tesco
Company due to communication gaps. So, the manager needs to adapt to promote corporate
entrepreneurship. Entrepreneurship encourages the employees to adopt new ideas and knowledge
and gives authorise to implement their ideas in the organization. This will make a friendly
environment in the organization (Huhman, 2014). The techniques that the Tesco Company needs
to adapt to employ, promote and enhance the employees and their team performance is as
follows:
Motivate yourself: As a manager, it is necessary to motivate employees. It becomes unrealistic
to motivate the employees without motivating itself. So, the first step that should be taken by the
manager of Tesco Company is to motivate itself. Enthusiasm plays a very significant role in
enthuse others. If manger will be optimistic and positive he or she would be able to have a great
chance to encourage others.
Figure: 4
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