Business Analysis for Holiday Inc. Information System

BUSINESS ANALYSIS 1
Business Analysis
Student Name
Institutional Affiliation

BUSINESS ANALYSIS 2
Executive Summary
Holiday Inc. has proposed to implement a new information system that will support and enhance their daily
operations. The new airline information system should offer flight booking and reservation management
services. Additionally, a travel service reservation system is required by Holiday Inc. to provide regular
flyer and ordinary clients other non-flight amenities such as packages, hotel, travel activities, car hire, and
travel insurance. The system should create extra sources of income and at the same time offer an excellent
travel experience to clients. Additionally, the system should allow clients the order by removing or adding
non-flight amenities. Holiday Inc. also need an HRM system to offer functions connected to various
functions of human resource such as payroll, performance analysis, benefits administration, training and
recruiting and review into a single package. This paper will focus on specification of requirements, both
functional and non-functional requirements, and specifications of user acceptance criteria which includes
system testing process.

BUSINESS ANALYSIS 3
Table of Contents
Executive Summary.........................................................................................................................................2
A. Specification of Requirements....................................................................................................................4
1. Project preliminaries................................................................................................................................4
2. System services........................................................................................................................................4
a. Scope of the system..............................................................................................................................4
b. Functional requirements.......................................................................................................................5
c. Data Requirements................................................................................................................................8
d. Non-Functional Requirements............................................................................................................10
B. Specification of Acceptance Criteria.........................................................................................................11
1. Quantification of business benefits........................................................................................................11
2. Specification of acceptance criteria........................................................................................................11
3. Quality Assurance Testing.....................................................................................................................12
Conclusion.....................................................................................................................................................12
Refence List...................................................................................................................................................14

BUSINESS ANALYSIS 4
A. Specification of Requirements
1. Project preliminaries
The aim and objective of the project is to develop a new airline information system for Holiday Inc. which
will support their daily activities. The proposed information system for Holiday Inc. will include several
modules such as human resource management, travel services such as hotel booking and car hire, airline
reservation, marketing and sales, and finance and accounting. The new airline information system should
offer flight booking and reservation management services. It should distinguish the two type of users, that
is, ordinary clients who infrequently use the system and regular flyer who regularly use the system. Flight
reservation system should provide many alternatives with cost effective options when ordinary clients
choose the option of flexible with dates while looking for negotiable flights. Besides, the flight reservation
system should have the ability to add, maintain, display and deduct the history of regular flier points and
offer a satisfying travel convenience and experience.
In addition, a travel service reservation system is required by Holiday Inc. to provide regular flyer and
ordinary clients other non-flight amenities such as packages, hotel, travel activities, car hire, and travel
insurance. The system should create extra sources of income and at the same time offer an excellent travel
experience to clients. Additionally, the system should allow clients the order by removing or adding non-
flight amenities. Holiday Inc. also need an HRM system to offer functions connected to various functions
of human resource such as payroll, performance analysis, benefits administration, training and recruiting
and review into a single package (McGuigan, 2015). A sales and marketing system are also needed to
create revenue by looking for customers and making sales (Shannon, 2012).
2. System services
a. Scope of the system
An airline information system for Holiday Inc. will be designed and implemented. A well-designed
database will support the system, allowing all available information of airline to be connected together and
be accessed with ease via one point. The airline information system will offer a friendly user interface
between airline employees and customers (Rouse, 2015). The system will also support personal
information of the user and regular registration