Applied Business Research Report on Skills of Hospitality Managers

This report, titled "Applied Business Research," examines the essential skills required for success in the hospitality and tourism industry, with a primary focus on the role of hospitality managers. The analysis highlights the significance of communication and interpersonal skills, emphasizing how these abilities influence employee satisfaction and contribute to team cohesion. The report delves into the multifaceted responsibilities of hotel managers, including day-to-day operations, financial management, and strategic planning to maximize profits. It underscores the importance of attention to detail, setting service standards, and effective people management. The research also explores the need for analytical skills in evaluating sales figures and devising marketing strategies, as well as the manager's role in recruitment, training, and ensuring adherence to regulations. It also discusses the importance of relevant work experience, various training programs and the need for certain skills for success within the work proceedings of a hotel, such as a friendly personality, clear decision-making, logistical planning, and excellent communication skills.

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Audio Script:
This is about the skills required in being the successful hospitality manager in the
industry of hospitality and tourism. In this industry the main focus is on the customer service
which is why it is important the communication skills and the interpersonal skills of the
managers are in tune. The article took into account the managers and the employees within the
hospitality industry and on what skills they focus on mainly. It has been seen that there are
certain levels of competencies that signifies the skills that are mostly being focused by the
managers and what are being liked by the employees that attracts them towards the managers. If
the employees are taking a liking to the behavior and culture possessed by the manager at
workplace, things become easy and they work as a team towards the common goals of the
organization.
Running a hotel is not easy; it does come with several responsibilities. If one does
possess a professional method, friendly personality and who are capable of thinking on their feet,
hospitality manager might be the right place for that individual. In the role of a hotel manager
one would be accountable for the day-to-day management of a particular hotel along with its
staff. One would have commercial responsibility for the purpose of budgeting along with
financial management, organizing along with directing of all the services related to hotel ,
inclusive of front-house (reception, reservation), operations related to food and beverage and
housekeeping.
In the bigger hotels, managers often have specific remit like the services provided to the
guests, marketing and accounting along with making up of a general team of management.
Whole focusing on the strategic overview along with planning ahead in maximizing the profit,
the manager needs to pay bigger attention to the minute details, setting examples for the staff in

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delivering a service of standard nature along with the presentation that meets the need of the
guests and their expectations regarding the same. People management along with business is
considered to be equally significant elements.
Certain responsibilities of the hospitality manager varies mainly depending on the sort of
hotel and its size but would be taking into account planning and organizing the factor of
accommodation and other hotel services. He is also responsible for promoting and marketing of
the business, managing the budgets as well as the financial plans along with the controlling
expenditure. Managers also need to have analytical skills for evaluating the figure of sales and
devising the strategies for marketing and revenue management.
The hospitality manager also helps in recruiting, monitoring and training of the entrants
within the hospitality industry along with the existing employees. He is also responsible for
carrying out regular inspections of the property along with the services. Hospitality manager
even indulges himself in ensuring the observance with the laws of licensing, health and safety
along with constitutional regulations.
If one can administer a bigger hotel one may have lesser direct contact with the guests but
needs to have regular meetings with the departmental heads in coordinating and monitoring the
progression of the strategies of business. In smaller establishments, one would be much more
hands-on and are concerned in the regular running of the hotel. This might take into account the
reception duties or serving of meals if there is any need. A considerable number of the managers
within the hotels are generally self-employed that often results in bigger set of daily
responsibilities, inclusive of managing the finances.

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If an individual wants to work with a particular segment of a hotel group or hotel like
advertising of factor of accounting, one might require an appropriate qualification or
accreditation professionally. Some of the programs related to management training are being run
by bigger groups of hotels for graduate level entry. It has become possible in entering into hotel
management without a degree since the employers have been putting much stress on the related
importance. A common customary of education is being expected however one can work his way
up to the management through the on-job trainings along with external qualifications.
Moreover, hotel managers need certain skills so that they be successful within the work
proceedings of a hotel. Some of the skills that hospitality managers should have are a personality
of friendly nature along with an authentic desire in helping and pleasing others. The hospitality
managers should have the capability in thinking clearly and making decisions at quick rate. As
discussed earlier their skill for logistical planning and numeracy needs to be perfect. Their
mentality should always be ‘can do’, a positive vibe that should flow into the whole system. The
communication skills and the interpersonal skills of the hospitality manager need to be excellent,
mainly for the fact that they have to deal with speakers of the various other languages. The skills
of language might be an added advantage, mainly for the hotels that are part of the global chain.
Within this sector employers often search for relevant work understanding, though not all
those needs to have been within a hotel, although this can be predominantly cooperative. The
hospitality managers get enough opportunities if they are being employed by some bigger hotel
groups who are in the habit of operating graduate recruitment programs for the mangers who are
old as well as budding, though that is not the only route to the top level management. The
training length varies but is usually being kept between one or two years, with the intend of
generating the managers for future operations. Graduate programs mainly differ based on the

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employees, but as the common guide, hotels try and seek in providing the graduates a wider
understanding of the operations as much as possible.