Hospitality and tourism to be research in Valencia Spain

“To determine the effectiveness of
achieving tourist satisfaction in Hotel
industry. A case study on Eurostars Rey
Don Jaime Hotel in Valencia Spain”.

INTRODUCTION
In today's business environment, satisfy the needs and fulfil the
requirements of customers is very essential for an organisation.
Without this an enterprise cannot survive in market. One of the
main benefit of satisfy the needs of customers is that it provide
competitive benefit to firm and provide various long term
benefit.

Theme 1: Best way to achieve customer
satisfaction
Provide desired destinations
Treat visitors in better way
Through offer proactive consumer service
0
5
10
15
20
25

Theme 2: Factors that hamper the
satisfaction level of tourists
Poor hospitality services Ineffective services High cost
0
5
10
15
20
25
30