Hospitality Business Toolkit

Hospitality Business Toolkit
Task 3

Cover Content
 Introduction
 Identification of specific legislations
 Company, Employment And Contract Law
 Conclusion
 References

Introduction
 Hospitality industry is mainly associated with the activities or function
related to providing high quality and luxury services to customers.
 Main motive of organisations operating in hospitality industry is to
provide customer satisfaction by applying improvement and innovation in
services.

Identification of specific legislations
 Following are the major legislations that business like Royale related to
hospitality industry has to comply, as follows:
 Employment Act 2002:
 Food Safety Act 1990
 Live Music Act 2012:

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Company, Employment And Contract Law
 Various regulations, legislations and standards brings some adverse effects
for business organisation in hospitality industry.
 Changes in regulations or legislations requires change in process and
activities in business operations.

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 Manager of Hamilton based Craig Services and Access Limited was
condemned to a most extreme punishment of 2 year imprisonment for his
disregard of well being and security commitments that prompted the death
of man and made genuine damage
 Household goods giant Wilko was penalised £2.2million after an event in
which at a Leicester store, a 20-year-old female labourer paralysed, after
an enclosure loaded with paint tins fell on her.

Conclusion
 From above PPT it has been concluded that in hospitality business there
are various aspects that directly or indirectly affects business operations.
Analysis of management performance plan helps to formulate strategy for
enhancement in performance and to achieve organisation's targeted
objectives and goals.

References
 Singh, R., 2015. Empirical examination of the impact of total quality
services on hospitality industry business. Journal of Quality Assurance in
Hospitality & Tourism. 16(4). pp. 389-413.
 Moeti, M.E., 2016. The development of a business social responsibility
(BSR) model to promote the long-term sustainability of hospitality SMMEs
in the Free State region(Doctoral dissertation, Bloemfontein: Central
University of Technology, Free State).