Effective Coordination in Marriott Hotel

The assignment focuses on the significance of proper management in driving an organization towards success. It emphasizes the critical role of human resource managers at different phases of employment cycles, including amendments in legislation related to industry. The study also examines various techniques for effective coordination, such as establishing performance indicators and ensuring communication between team members.

Hospitality
Business Toolkit

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
Lo 1 .................................................................................................................................................3
P1 Investigation on the principles of monitoring as well as managing financial performance . 3
P2. Double entry book keeping system of credits as well as debits in order to record purchase
and sales transactions. ................................................................................................................5
P3 . Basic Trial balance...............................................................................................................6
LO 2.................................................................................................................................................8
P4. Different phases of Human resource life cycle that is applicable to hospitality Job role ...8
P5. Performance management plan for resolving both negative behaviour and retention issues
.....................................................................................................................................................9
LO 3...............................................................................................................................................11
P6. Laws which are required to be followed by Marriott hotel ...............................................11
P7. Effect of employment and contract law on business decisions...........................................12
LO 4. .............................................................................................................................................13
P8 Anal zing the way different functional roles with hospitality industry interrelates. ..........13
P9. Different methods of communication, coordination and monitoring applied within specific
department of Marriott hotel ....................................................................................................13
CONCLUSION ............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
In present high competitive as well as dynamic business environment, it is very much
essential for an entrepreneur to develop the understanding about business. The decisions made
and actions taken by manager in hospitality sector can have significant influence on other
department within a specific industry. Manager in hospitality sector is required to have
understanding about the key components which can drive an enterprise towards success. There
are various functions such as finance, HR etc. in an organization which is to be administrated
properly in order to drive firm towards accomplishment of objectives.
The present report have focus on identifying key business principles and practices in
context of Marriott hotel. It is an American multinational organization which provide
accommodations as well as food services to customers. Study will emphasize on analyzing the
various phases of HR life cycle which is applied to the hospitality industry. It will also include
the performance management plan for resolving the issues related to staff turnover and negative
behavior.
Lo 1
P1 Investigation on the principles of monitoring as well as managing financial performance
Proper financial management is very important in order to avoid the losses and to
improve financial performance of company. Financial analysis assists ban organization in
identifying the business activities which is adding cots to company. It is required by finance
manager in Marriott hotel to develop the understanding of different principles of financial
management as this will assist them in managing the financial resources in effective manner.
The different principles of financial management are :
Principle 1 : as per this principle, manager in Marriott hotel should prepare budget. It is
important for finance manager in Marriott hotel to analyses the situation of company at regular
interval at time. According to financial management principle, manager should prepare budget
by analyzing the requirement of different functional units within an enterprise. Manager in
Marriott hotel is required to develop flexible budget so that changes can be made easily.
Budgeting technique will provide finance manager an ease in measuring the gap. It will also
assist finance manager in managing the cash flow. It will assist them in identifying the suitable
ways for reducing expenses.

Principle 2: As per this principle, budget develop by finance manager should be realistic a swell
as reasonable.
Principle 3: It is the principle of financial management which states that manager is required to
conduct in depth analysis of different tasks before preparing the budget. Finance manager in
Marriott hotel should set clear purpose of developing the budget.
Principle 4: As per this principle, the comparison between actual financial as well as budgeted
outcome should be done over the period. In context of Marriott hotel financial manager in an
organization is responsible for ensuring the elimination of activities which are adding
unnecessary costs. It is the duty of finance manager in Marriott hotel to take corrective as well as
quick actions for eliminating the transactions errors in accounts books.
Principle 5: It is the principle of financial management which states that finance manager in
Marriott hotel is required to address the difference in actual as well as budgeted financial
outcomes, and they need to find the reason for the same (Mejia and Torres, 2018. ).
Principle 6: It is the financial management according to which all the functional division in
Marriott hotel should planned all the tasks considering the limited budget. As per this principle
of financial management, if in any situation, extra expenses are incurred by any of the
department then manager of that division is required to provide justifiable explanation for the
same.
Principle 7: Finance manager in Marriott hotel can made some fiscal or monetary policies
according to which various expenditure are to be made by all functional division within an
enterprise.
Principle 8: As per this financial manager, all the functional division in an enterprise is required
to developed the understanding about effects of their activity on financial performance of
company.
Principle 9: Cost benefit analysis should be conducted by every department in Marriott hotel
while making the plan to implement specific procedure or activity.
Principle 10. According to the principle of financial management, every functional unit in an
organization is required to provide firm protection against financial losses.
A ) Recording all income and expenditures
Incoming s AMOUNT Outgoings AMOUNT

Gifts 3000
wages £20,000.00 Household utility bills £2,000.00
Benefits and
allowances
£3000 Weekly food shopping £5,000.00
Lunch purchases £1000
B) Explanation of the following :
Sales : It is basically an exchange of goods for money.
Purchases: It is the action of buying goods or services.
Input costs : It is the expenses associated with creating of goods or services.
P2. Double entry book keeping system of credits as well as debits in order to record purchase and
sales transactions.
Purchase of new kitchen equipment
Debit Credit
kitchen equipment £6540
cash £6540
Food purchases
Debit Credit
food £7900
cash £7900

Beverage purchase
Debit Credit
beverages £12970
cash £12970
Purchase return
Debit Credit
cash £200.00
goods return £200.00
Cash sales
Debit Credit
cash £3350
goods £3350
Credit card sales
Debit Credit
cash £14795
Credit cards £14795
P3 . Basic Trial balance
Name Debit (in pound) Credit (in
pound)
Cash 11700
Bank loans 12000

Trade creditors 11200
Purchase 12400
Sales 14000
Sundry creditors 1620
Debtors 12000
Bank loan interest 1400
Other expenses 11020
Vehicles 2020
Suspense account 34120
61740 61740

LO 2
P4. Different phases of Human resource life cycle that is applicable to hospitality Job role
Human resource life cycle includes the detail of different phases which workers
undergoes at time employment. It also defines the role of human resource manager. At each
phase of the life cycle, human resource manager has to deal with various issues. Human resource
management in an organization has important role to play in employee retention and motivation.
The main role of human resource manager in an enterprise to develop team of highly competent
workforce in order to drive an organization towards success (Lashley, 2018). In context of
Marriott hotel, Human resources has played crucial role in assisting firm in accomplishing
desired objectives. The different stages of human resource life cycle are :
Selection and recruitment: It is the important function of human resource manager in an
organization to hire the right candidate for right position. Role of the human resource manager
in Marriott hotel to conduct interview and select the candidate according to the staffing plan.
Multiple tests can be conducted by human resource manager in Marriott hotel for judging the
skills of candidates. Human resource manager In Marriott hotel is required to follow consistent
procedure for hiring as well as selecting candidates. While designing the procedure for hiring as
well as recruiting candidates they should consider the effect of same on existing employees. In
addition to this, while formulating staff plan human resource manager in Marriott hotel should
consider the competencies, knowledge and experience require by ban individual to perform
specific Job role.
Induction -On boarding : At this phase, function of human resource manager in Marriott hotel
is to make new employee familiar with environment, business policies, procedures, code of
conducts etc. It is the duty of human resource manager in an organization to support new
workers in adjusting to environment.
Training and development: This is a stage where role of human resource manager in Marriott
hotel is to provide training to new employee related to their work.
Motivation : after training and development, function of human resource manager in an
enterprise is to motivate new candidates to increase their working efficiency as well as
performance at workplace. Performance recognition is the strategy which is currently adopted
by Human resource manager in Marriott hotel for inspiring new employees to improve their
performance at work place (Foster and Carver, 2018.). Development of reward system is

considered to be as one of the berst tactic which can assist management in inspiring new workers
to increase their participation in business activities.
Performance evaluation : This is a stage where role of human resource manager in Marriott
hotel is to evaluate the performance of new workers on the basis of set criterion. At this phase,
role of Human resource manager in an organization is to provide proper guidance as well as
feedback, so that new employees can improve their performance (Hsu and Stanworth, 2018).. It
is very important for human resource manager in Marriott hotel to be fair in evaluating the
performance of new employees as this factor have direct influence on employees' behavior.
Celebration : It is the last phase of human resource life cycle. By celebrating the success of
company human resource manager Marriott hotel can re energize workers. And provide them an
experience of winning. During the time of celebration, human resource manager in firm can
thanks employees by providing them with rewards, awards for making significant contribution in
achievement of specific target or objectives.
P5. Performance management plan for resolving both negative behaviour and retention issues
Performance management plan can be referred to as document which consists of detail
tactics which will be implemented to help an individual as well as company in improving
performance. It is very much important for human resource manager in Marriott hotel to develop
understanding that an individual behavior at workplace has direct effect on the performance.
Human resource manager in an enterprise need to address those elements which has influence
ion employee behavior. In addition to this, management in an organization is required to develop
strategic plan for managing employees' behavior and performance. Internal analysis can be
conducted by Human resource manager in Marriott hotel, this will assist them in identifying the
business area which require improvement.
Area where
performance
is to be
improved
Concern
related to
performance
Expected
performance
standard
Actions
planned to
bring
improvemen
t
Support Date of
review
Date of
achieving
performance
standard
Managemen
t
High
pending
work
Proper
management
Rule for
operations
will be set
a.Bo
ard
of
Every
month
Within two
to three

Overlapping
of activities
confusion
related to
roles and
responsibilit
ies among
employees
systematic
procedures
by board of
directors in
Marriott
hotel.
Governing
structure
will be
developed
direc
tors
Supporting
committee
months
Operational
or
production
department
Loss of
productivity
Delay in
delivery of
product or
services
Increase in
productivity
Timely
delivery of
products
and services
Training
will be
provided to
employees
Technology
will be
implemente
d
and other
essential
resources
will be
provided by
leaders.
Leaders Each month Within a
four month
To bring
improvemen
t in financial
management
system.
Continuous
increase in
number of
transactions
errors.
Accurate
and
complete
financial
report
Principle of
financial
management
will be
applied in
routine
Top level
management
Quarterly Within a
three month

practices by
finance
manager.
Manager in
Marriott
hotel has
planned to
implement
new
computer
software for
tracking the
deficits and
disperses in
accounts.
Techniques of managing negative behavior.
There are different techniques which can be utilized by human resource manager in
Marriott hotel in order to deal with negative behavior and issue of high employee turnover rate.
For instance, due to lack of effective communication and sudden management decision to
implement change at workplace, there was disputes between human resource management and
employees (Van der Wagen and White, 2018). Due to ineffective decision of management, there
was high employee turnover in Marriott hotel. Such issue has negatively effected the
performance of workers and company. In such situation, human resource manager can deal with
issue can develop clear and transparent policies as this tactic will assist an enterprise in dealing
with the issue of high staff turnover. Human resource manager in order to avoid negative
behavior can seek advice from employees before implementing big changes at workplace.

LO 3
P6. Laws which are required to be followed by Marriott hotel
As Marriott hotel is operating business in hospitality sector, it is very much crucial for
firm to comply with all laws related to specific sector. The following regulation which Mariot
hotel is required to follow are :
Food and safety act 1990: As per this norm in UK, it is very much important for hotel staff
which serves food needs to make sure that the adequate measures has been taken for preventing
the contamination by pests. This norm promotes the principle of food hygiene. It helps
management in developing the suitable processes for business. Food and safety act have direct
effect on the techniques or methods used by the hotel; staff for preparing the food.
Equality act 2002: According to this legislation there should not be any discrimination between
employees or guest on the basis of any of the following such as on the basis of caste, color,
religion, gender etc. The main purpose of this legislation is to prevent an individual from being
discriminated. Equality act has direct as well as significant effect on the provisions of the
products are services provided by organization. It restricts business which discriminates people
on the basis of caste, color, religion etc. If an organization fails to comply with law then in such
case they might have to face legal issues.
License act 2001 : This is norms which is formulated as well as implemented by members in
UK parliament. As per License act 2001, companies in Hotels selling or using alcohol in
preparing food is required to obtain license. In context of Marriott hotel, if an organization want
to add cocktails in their menu then they have to obtain license for the same.
Human right act 1998: It is a legislation which provides people with right to get respected and
treated fairly. As per this norm, Employer need to treat all employees fairly and respect workers
dignity. In same ways, Employees working in Marriott hotel should also treat customer fairly and
respect them (Ford and Sturman, 2018.). This norm has direct as well as significant influence on
Human resource management practices and policies. It also has significant influence on culture
within an organization.
P7. Effect of employment and contract law on business decisions
Employment law in UK is designed to protect the rights of workers. It covers various
aspects of relationship between employer and employee. It is very much crucial for employer in
Marriott hotel to comply with this legislation. As due to failure to comply with the legislation an

organization might have to face costly employment tribunal claims. Employment law in United
kingdom covers the following such as employment contracts, pay as well as working hours etc.
This legislation effects various problems such as equal pay, age discrimination, redundancy,
dismissal etc.
For instance, Employer in Mariott hotel has dismissed worker without giving an proper
justification and prior notice. An employee in Marriott hotel who was dismissed unfairly has
file law suit against lawyer under employment law. Due to which Employer has to face legal
obligation. This specific incidents have negative effect on the other business activities as well. It
also has adverse influence on other employees working in an organization.
Contract law has significant effect on business, as business relationship are formalized
through contracts. For instance, Phb ltd has and GR infra company has agreed to do business
together and both the parties have shown complete agreement with all the terms and conditions
in agreement. But due to some circumstances GR infra company has breach the contract without
giving the proper notice to Phb. As both the parties have entered into a legally binding contract,
Phb has file law suit against GR infra. Party which has fail to fulfill obligation has to face legal
obligations. Effect of contract law is that it increases the certainty in business relation.
LO 4.
P8 Anal zing the way different functional roles with hospitality industry interrelates.
There are various functional units in Mariott hotel and role of every department in an
organization is inter-related with other functional units. For instance:
Interrelationship between Front office and House keeping department : In context of Marriott
hotel these two units works together in order to provide quality as well as timely services to
customers. Role of front office staff in hotel is to welcome guests and to assigns guest rooms
and rates, check's them out (Ford and Sturman, 2018.). It is the front office staff who provide
information related to the guest needs to house keeping department and accordingly services are
provided to customers.
The inter-relationship between other two other roles are operational and marketing: Role
of marketing is to the information related to the customer preference and demand to operational
department. Function of operational department is to produce goods and services as per the
instruction of marketing team. Role of marketing is to ensure the timely development and
delivery of products as well as services.

P9. Different methods of communication, coordination and monitoring applied within specific
department of Marriott hotel
Communication Plan for HR department in Marriott hotel
Reason for
communicatio
n
Communicatio
n activity
Channel Audience Timing Responsible
Overview of
status related
to present and
upcoming
tasks
Meeting of
steering
committee
Direct
meeting
Members of
steering
committee
Every first
day of each
month
HR Manager
Work status
report
E-mail E-mail Top level
management
Weekly Assistant HR
Task progress
updates
Preparation of
Gantt chart
Direct meeting Project team Assistant HR
Information to
trainers related
to training
program
E-mail Not fixed HR Manager
Techniques of coordination between specific department
Human resource manager in Marriott hotel is required to clearly define the goals to their
team members, this will assist them in ensuring an effective coordination within their department
(Whalen, 2018.). Clearly defined structure as well as roles and responsibilities is very much
crucial for effective coordination between people working together in specific department. In
addition to this, ensuring an effective communication between team members is very much
essential in context of an effective coordination.
The different technique for monitoring departmental activities are establishment of
performance indicator, formal survey, personal observation etc.

CONCLUSION
From the above study it has been concluded that proper management of all aspects of
business is very much important in order to drive an organization towards success. It has been
concluded from the report that human resource manager has crucial role to play at different
phases of employment cycle. The other fact which has been found during study that amendments
in legislation related to industry have great effect on business decisions.