Analysis of Communication and Functional Roles in Hospitality Sector

This report provides an analysis of the hospitality business toolkit, focusing on functional roles and communication methods. It explores the marketing, human resources, and finance departments, highlighting the importance of each in achieving customer satisfaction and business profitability. The report reviews formal and informal communication channels, emphasizing the need for coordination and integration across departments to enhance overall business performance. It analyzes the effectiveness of different communication methods in strengthening the cost chain and recommends strategies to improve coordination, reduce conflicts, and leverage existing resources. The conclusion underscores the importance of these roles and strategies in achieving customer satisfaction and organizational goals. Desklib provides students access to similar solved assignments and resources.

The Hospitality Business
Toolkit

Table of Content
INTRODUCTION
TASK 1
An exploration of the different functional roles
Explain the different communication methods
A review of Coordination and Integration
Analyze the effectiveness of different communication methods
Recommendations on how to enhance overall business performance
CONCLUSION
REFERENCES

Introduction
It is very important for the organizations specially associated with the
hospitality industry should have to provide customer satisfaction. Through
this the organizations become able to increase the profitability in the
business. There is a need of effective communication in the workplace
through which the organization can effectively co-ordinate with each and
every department.

An exploration of the different functional roles
Marketing department: It is one of the most important part of the
organization that facilitates the organization to increase the sales of the
business. There are various marketing techniques that are used by the
marketing people of the company which results in getting more and more
number of customers towards the business.

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Human Resources Department: This can be
defined as the one of the most important role in
the organization through which they hire
potential people towards the company. HR
department of the company analyses the needs of
the employees in the workplace and accordingly
they carry out the hiring function.

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 Finance department: It is the another important department of the company
that is responsible for managing the finances and the sources of funds from
where the funds can be raised in the future in order to carry out the
operational activities. They are the most important part of the company that
focuses on to utilize the funds in an effective manner through which more
utility can be taken out. It facilitates the organization to monitor their cost as
well as all the expenses they are incurring on the production of the goods and
the services in the market.

Explain the different communication
methods
 Formal communication: This is one of the
most used communication channels it helps
the clients and customers to establish a
formal communication which helps them to
carry out different objectives in an effective
manner

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 Informal communication:This type of communication channels
could help the workforce in order to develop and enhanced
communication with the leaders. In relation to the restaurant they
follow informal communication channels to complete the work in
an effective manner. There needs to proper communication
channels which can help them to achieve the goals and objectives.

A review of Coordination and Integration
 There is very need for the organization to integrate the efforts of
each and every department through which the organization can
achieve the goal in an effective manner. It facilitates the
organizations while effectively in the decision making process.
Through this the organization become able to take effective actions
in relation to the future activity.

Analyze the effectiveness of different
communication methods
 Effectiveness of various conversation channels or strengthening the
cost chain The middle intention of cost chain evaluation is to
enhance operational degree performance of corporation and to
apply minimum useful resource for better income generation. It
makes corporation extra effective and covers numerous variety of
sports for the manufacturing of product or service.

Recommendations on how to enhance overall
business performance
 Coordination permits to lower the conflicts, rivalries, wastages, delays
and distinctive organizational troubles. It ensures easy going for walks
of the enterprise. Therefore, with the help of coordination an enterprise
can gain its objectives without troubles and quickly. Integration lets in
businesses to leverage their gift processes, people, technology, and data
as a manner to stay earlier of the competition.

Conclusion
From the above presentation, it has been analysed there are various
roles that has to be carried out in the hospitality industry. These roles
facilitate the organization to achieve the target of the customer
satisfaction in the market. various kinds of functional roles have been
analysed such as Human resources, finance department and the
marketing department.